总机英语.doc

总 机 日 常 英 语句型范例：1、 Good morning. May I help you?上午好。我能为您效劳吗？2、 Could you please give me the number?请问能帮我接号码吗？3、 Just moment, please./Just a second./One moment.请稍等。4、 Hold the line a moment, Ill connect you with the Front Reservation Desk/Business Center/concierge/Assistant manager/Room service/Housekeeping/Ticket Center/Travel Agency.请不要挂电话，我帮您接到预订柜台/商务中心/礼宾部/大堂副理/送餐部/客房中心/票务中心/旅游公司。5、 May I have your name, please?请问您的姓名？6、I cant hear you very well, please speak a little louder.我听不太清您讲的话，请大声点。7、 please speak a little more slowly.请您慢一点说。8、Im sorry, could you repeat that ,please?对不起，请您再说一遍好吗？9、I beg your pardon?请您再说一遍好吗？10、Im sorry, we seem to have a bad connection.对不起，好像电话线路不好。11、Could you spell your name,/please?请您拼出您的姓名好吗？12、Could you please tell me how your name is spelled?请您告诉我您的名字怎样拼好吗？13、Please dial “nine” before your telephone number.外线请先拔 “9”。14、Who do you wish to speak to, sir?先生，您希望和谁讲话？15、May I speak to Mr Liu?我能和刘先生讲话吗？16、Id like to speak to the department manager, please. 我想和部门经理讲话。17、What number have you dialed？您要拔什么号码？18、Im afraid youve dialed the wrong number./you have the wrong number.恐怕您拨错号码了。19、Im sorry, theres no one here by that name .对不起，这里没有这个人。20、Can I ask what youre calling in reference to ?请问关于什么事？21、Could you tell him to call me back as soon as possible?请告诉他尽快给我回电话好吗？22、Will you ask him to call me back in about an hour?请告诉他大约一个小时后回我电话好吗？23、May I leave a message?/ Would you like to leave a message?我能留个口信吗？/您需要留个口信吗？24、Im sorry, hes in a meeting/conference now.对不起，他正在开会。25、Im sorry, his line is busy at the moment.对不起，他正在打电话，（电话占线）。26、Good morning, sir This is your morning call, have a nice day.早上好，先生，这是您叫早电话，祝您愉快。27、Sorry, Mr Yang is not here at the moment, Assistant Manager might be able to help you.对不起，杨先生现在不在，大堂副理大概可以帮您。28、Ill have him call you as soon as hes back.他一回来，我就要他立刻打电话给您。29、Our hotel telephone number is 4439999, Fax number is 4410040.我们酒店的电话号码是4439999，传真号码是4410040。30、Could you call back/again in 10 minutes?请您在10分钟后再打好吗？31、Would you mind calling back around 4 oclock?请您在大约4点钟来电话好吗？32、Is there anything youd like me to tell him?有什么事要我转告他的吗？33、Id like to make a collect call to Los. Angeles. Thats area code 213-486-2435.我想打个电话到洛杉矶，由对方付费，电话号码是213-486-2435。34、And whats the name of the person you want to speak to.您要通话的人叫什么名字？35、Id like to place a person-to-person call to USA.我想打个叫人电话到美国。36、Yes, of course./Certainly.当然可以。37、What number are you calling, please?请问您要拨什么号码？38、This is long distance. I have a collect call for anyone from Rose(Russia). Will you accept the charge?这是长途电话，是来自罗斯的由对方付费电话，您愿意接受吗？39、Thank you for waiting. Ill connect you.让您久等了，我这就帮您接通。40、Can you give me the number of a Mis Joan please?请告诉我琼小姐的电话号码，好吗？41、Your extension number is 1206.您的分机号码是1206。42、Im following you.我懂您的意思。43、How do you spell it?请问怎么拼写？44、Whats your address?请问您的地址？45、My address in 126 ShaoShan North Road. ChangSha. Hunan. China.我的地址是中国湖南长沙市韶山路126号。Postcode: 410011 邮编：41001146、I tried several times to call, but there is no answer.我打了几次，但是没有人回答。47、We have no room with that number. All our rooms have four digit numbers. Who are you calling, please.我们并没有那个号码的房间，我们所有的房间都是四位数字，请问您要找谁？48、Im afraid theres no guest(employee/ship/restaurant) with that name.恐怕没有叫那个名字的客人（职员/商店/餐厅）。61、Im afraid your party was cut off.对方恐怕已经挂断了。49、Did he give his name?他有没有留下名字？50、Id like to be woken up tomorrow morning.明天早上想请你叫我起床。51、At what time?几点呢？52、At what time shall we call you?我们该什么时候叫您起床？53、Shall I ask him to call you when the line is free.线路通后，我请他打电话给您好吗？54、Could you place the call to me?能不能帮我打通这电话呢？55、You may call direct from your room, sir.先生，您可以直接由客房打出去。56、Would you like me to place the call for you?要我帮您打这通电话吗？57、Excuse me for asking but which country are you calling?对不起，请问您是要打到哪个国家？58、There was a lot of interference on the line.该线路受到很多干扰。59、There was a crackling/humming/buzzing noise.有噼啪/嗡嗡/喳喳声。60、There voice was too faint to hear.声音太微弱，听不清楚。61、I was cut off in the middle of the call.我的电话中途被切断。62、I had a crossed line.我的电话被岔线。63、Sorry to have kept your waiting.对不起，让您久等了。64、Sorry to interrupt you.对不起，打扰您了。65、I assure you it wont happen again.我保证再也不会发生此类事情。66、Please dont worry, sir/madam, Im send someone up to your room Right away.夫人/先生，别着急，我马上派人到您房间来。67、We are terribly sorry for the inonvenience/delay/mistake.对不便之处/耽搁之处/错误之处深表歉意。电话术语Operator 接线员 Switchboard总机 Extension 分机Telephone 电话 Number 号码 telephone directory电话簿International call 国际电话 Long distance call 长途电话Emergency call紧急电话 Public telephone 公用电话station-to-station call叫号电话 Collect call对方付费电话person-to-person call叫人电话 Service call服务电话Area code 区域号码 Information查询台Busy tone 占线音 Hold on不要挂断 picture-phone影像电话call me back请回电话 Record telephone录音电话Interception窃听 Pash button按键式 Message口信Confirm 查证 Local callcity call市内电话Dont hang up, please. 请勿挂断。Out off 外线Do not disturb免打扰 Room service 送餐服务Front office 前厅部 Reception接待处 Receptionist接待员Bell boy行李生 大堂lobbly Reservation预订 Front office cashier前台收银Toilet/Rest room卫生间 Guest relation officer客户联络主任情景对话：（1）How to make a outside callO: Good morning. Operator. Can I help you?早上好，总机，能为您效劳吗？G: Could you please tell me how to make a call outside?请问能否告诉我怎样打外线出去？O: To make city call please dial “9” first. To make an IDD and DDD please dial “9” first.市内电话请先拨“9”。国内、国际长途电话先拨“9”。G: I see, Id also to know the country code of USA.我明白了，我也想知道美国区域代码是多少。O: Its “001”. Is there anything else?是001，您还有什么事吗？G: No, Thank you.没有，谢谢。O: Thats all right. / No thanks.不用谢。（2）A wake-up callO: Good evening. Operator. May I help you?晚上好，总机，需要我帮忙吗？G: Yes. Id like a wake-up call tomorrow morning.是的，我想有一个明天早上的叫醒电话。O: What time?什么时间？G: Half of Six oclock in the morning.6:30 am.O: Could you tell me your room number, please?请问能告诉我您的房号吗？G: 1706.1706。O: Sir, let me repeat. Your room number is 1706 and you want a morning call at six oclock tomorrow morning.先生，让我重复一下，您的房号是1706，您想在明天早上6:00钟叫醒您，对吗？G: Yes. Thank you.对，谢谢。O: My pleasure. / Youre welcome.不客气。（3）应付外来电话Dialogue: C = Caller打电话的人 O = Operator总机C: Is this the XiangQuan Hotel?是湘泉大酒店吗？O: Speaking. (Yes, it is.) May I help you?是的，能为您效劳吗？C: Yes. Could you put me through to Room #1206, Please?请帮我接通1206号房好吗？O: Certainly, sir. Just a moment, please.好的，先生，请稍候。C: Id like to speak with Mr. Brown.我想请布朗先生听电话。O: Is he a hotel guest, sir?先生，他是旅馆的客人吗？C: Yes.是的。O: How do you spell his name, Please?请问他的姓怎么拼？C: B.R.O.W.N.B、R、O、W、N。O: Just a moment, please. Ill check for you. Thank you for waiting, Sir. Mr. Brown is Staying in Room #1206. Ill connect you.请稍等，我帮您查查看。让您久等，先生。布朗先生住1562号房，我帮您接通。（4）转接电话多久没人接听Dialogue: C = Caller 打电话的人 O = Operator总机C: Hello. Can I speak to Mr. Franks in Room #1305, Please?喂，请帮我找1305号房的法兰克斯先生听电话好吗？O：Certainly, sir. Just a moment, please Thank you for waiting. Im afraid theres no reply from Room #1305.好的，先生，请稍候。让您久等了，1305号房恐怕没人接电话。C: Could you try again?请再试一次好吗？O: Certainly, sir. Just a moment, Please. Thank you for waiting. Im afraid there is still no reply, Would you like to leave a message?好的，先生，请稍等。 让您久等了，恐怕还是没人接电话，您要留话吗？C: Yes, Ill do that.好的。我要留话。O: Ill connect you with the Message Desk. Just a moment, please.我帮您接通传话柜台，请稍等。（5）电话挂断后人才到达Dialogue: O = Operator 总机 G = Guest 旅客(Operator speaks to Paged Guest) （总机对呼叫客人的说话）。O: Mr. Mercer? There was a call for you, but Im afraid your party was cut off.马撒先生吗？有一通您的电话，但是对方恐怕已经挂断了。G: Thats a nuisance! Did he give his name? 糟糕！他有没有留下名字？O: Im afraid not, sir. Im very sorry we couldnt help you.恐怕，先生。非常抱歉我们无能为力。G: It couldnt be helped. Thanks anyway.那也没有用，无论如何还是谢谢你。O: Youre welcome, sir.不客气，先生。（6）帮旅客打通电话Dialogue: G = Guest 旅客 O = Operator 总机G: Operator. Ive tried calling a number in Shanghai but I cant understand what theyre saying. Could you place the call for me?总机，我试过在上海打电话，但是我听不懂他们说什么，能不能帮我打这通电话呢？O: Certainly, sir . Id be glad to help you. What number are you calling, please?好的，先生，很乐意为您效劳。请问您要打几号。G: 433 8251.433 8251。O: Is this a company number or a private number?这是公司电话号码还是私人电话号码？G: A comopany one.是一家公司的电话号码。O: May I have the name of the company, please?请告诉我该公司的名号好吗？G: Yes, its the He han Engineering Company.好的，叫做和汉工程公司。O: Who would you like to speak to, please?请问您想和谁通话？G: Mr. Wang of the Sales Deparment.销售部的王先生。O: Do you know his extension number or his first name?您知道他的内线号码或名字吗？G: Not the extension number but I think his name is Ming Wei.我不知道内线号码，但是我知道他的名字叫明威。O: May I have your name and room number, Please?请告诉我您的名字和房间号码好吗？G: Yes, my names Robbins and Im in Room #1724.好的，我叫罗宾斯，住1724号房。O: Thank you. Could you hang up, please, and Ill call you back?谢谢，请先挂断，我再给您回电好吗？（7）抱怨电话时常不通Dialogue: G = Guest 旅客 O = Operator 总机(During Peak Hou