前台英语 FIT CHECK IN.doc

Front desk english 前 台 英 语 FIT Check-in with reservation有预定散客入住G: guest（客人） R: receptionist（前台接待员）R: Good morning/afternoon/evening sir/madam, welcome to our hotel. How may I assist you? 早上/下午/晚上好，先生/女士，欢迎光临，请问有什么可以帮到您？G: Good morning/afternoon/evening. I want to check-in. 早上/下午/晚上好，我需要入住。R: Do you have a reservation? 请问您有预定吗？G: yes. I have a reservation. 是的，我有预定。R: May I have you name or company name. 请问您的姓名或者公司名称。G: Sure, my name is PETER, PETER LEE, from Motorola Company. 我叫彼得，李彼得。我来自摩托罗拉公司。R: Ok, Mr., lee wait a moment please, I will check the reservation record. (Latter) yes Mr., lee I get you reservation, you booked a standard room for king size bed on the non-smoking floor, and you will be stay in our hotel 3 nights, the room rate is XXX per night, is that right? 好的，李先生请稍等，让我查一下预定记录。是的李先生我们有您的预定。您定了一间非吸烟楼层的标准大床房预计住3晚。房价是XXX元每晚，对吗？G: Yes, thats right. 是的，没有错。R: Mr., lee may I have you passport? 李先生，请您出示一下您的护照。G: sure, here you are. 好的，给你。R: thank you. (Get the passport from guest with two hands)谢谢您。（用双手接过客人的护照）after fill out the registration form登记完后 Thank you passport. (Return the passport to the guest with two hands) 谢谢你的护照。（用双手将护照还给客人）G: thank you. 谢谢R: Please sign your name here Mr. Lee (let guest sign the name on the registration form) 李先生请您签一下名字（让客人在登记单上签字）G: Sure 好的R: How would you like to pay the deposit? In cash or by credit card? 请问您怎样付押金？现金还是信用卡？G: How much should I be pay in cash? 如果付现金需要多少钱？R: 1200 RMB is enough if havent other charge settle to the room. 1200元，如果没有其他大额消费计入房帐的话。G: Ok, here you are. 好的，给你。R: Thank you Mr. Lee. (Get the money from guest with two hands) 谢谢您李先生。（双手从客人手中接过现金） Fill in the deposit record and let guest sign then one copy to the guest. 填写押金收据并让客人签字，并将其中一联交与客人。 .Make the key card for the guest. .为客人制作房卡R: Mr. Lee this is your room key. Your room number is 507. On the 5th floor. The breakfast from 7 to 10 AM on the first floor in our western restaurant. 李先生这是您的房卡和钥匙，您的房间号码是507，在5层7号房间。早餐在酒店一层西餐厅，从早上7点到10点。G: Thank you so much. 非常感谢。R: Is my pleasure and I hope you will enjoy your stay with us, if you have any problem please dial XXX for our service center 这是我应该做的，希望你在我们酒店住宿愉快，如果有任何问题您可以拨打我们的服务中心电话XXXG: thank you. 谢谢。FIT Check-in without reservation无预定散客入住G: guest （客人） R: receptionist （前台接待员）R: Good morning/afternoon/evening sir/madam, welcome to our hotel. How may I assist you?早上/下午/晚上好，先生/女士，欢迎光临，请问有什么可以帮到您？G: Good morning/afternoon/evening. I want to check-in. 早上/下午/晚上好，我需要入住。R: Do you have a reservation? 请问您有预定吗？G: No. I havent。 没有。R: we have standard room, deluxe room and suite. What kind/style of room do you need, and how long you will be staying in our hotel? 我们有标准房，豪华房和套房，请问你需要什么样的房型，预计住多长时间？G: whats the price for standard room?/How many is the standard room? 标准间的价格是多少？R: The price is 900RMB per night after discount, include 2 breakfasts. 标准间打过折之后是900元，包含两份早餐。G: I need a standard room with king size bed for 4 nights. 我需要一间标准大床房，住4晚。R: OK,wait a moment please. Let me check the computer. 好的，请稍等，让我查一下电脑。(After the check) yes, we have room for those days，do you need smoking room or non-smoking room?是的，这些天我们有房间,您需要吸烟房还是无烟房间？G: Smoking room. 吸烟房R: May I have you passport?请出示一下您的护照。G: Of course. 好的R: Thank you. (Get the passport from guest with two hands) 谢谢您。（用双手接过客人的护照） after fill out the registration form（填写完入住登记单后）Thank you passport. (Return the passport to the guest with two hands)谢谢你的护照。（用双手将护照还给客人）G: Thank you. 谢谢R: Please sign your name here Mr. Kim (let guest sign the name on the registration form) 金先生请您签一下名字（让客人在登记单上签字） G: Sure. 好的R: How would you like to pay the deposit? In cash or by credit card? 请问您怎样付押金？现金还是信用卡？G: Credit card. I should be pay now? 信用卡。我现在需要付款吗？R: No neednt just an authorization for deposit. 不，不需要，只是一个押金授权。G: Ok, here you are. 好的，给你。R: Thank you Mr. KIM. (Get the credit card from guest with two hands and After use return the credit card to guest with two hands) 谢谢您金先生（双手接过客人的信用卡，使用后双手返还给客人）.Make the key card for the guest.为客人制作房卡R: Mr. KIM this is your room key. Your room number is 608. On the 6th floor. The breakfast from 7 to 10 AM on the first floor in our western restaurant. 金先生这是您的房卡和钥匙，您的房间号码是608，在6层8号房间。早餐在酒店一层西餐厅，从早上7点到10点。G: Thank you so much. 非常感谢。R: Is my pleasure and I hope you will enjoy your stay with us, if you have any problem please dial XXX our service center 这是我应该做的，希望你在我们酒店住宿愉快，如果有任何问题您可以拨打我们的服务中心电话XXXG: thank you. 谢谢。 *前台词汇* Front office 前厅 Reception 前台 reservation预订部 Business center 商务中心 Shopping center 商场 Concierge 礼宾部 Housekeeping 客房部 Restaurant 餐厅 Gym 健身房 Swimming pool 游泳池 Beauty and haircut salon 美容美发沙龙 Single room 单人间 Twin room 双床间 Standard suite标准套间(SS) Business suite 商务套间(BS) Executive suite 行政套间(ES) Deluxe suite 豪华套间(DS) Presidential suite swi:t总统套间 Surname 姓氏 Given name 名字 Nationality 国籍 Address 地址 Post code 邮编 Room rate房价 Discount 折扣优惠 Payment 付款方式 Arrival date 抵店时间 Departure time离店时间 E-Charger充电器 Air condition 空调 remote control 遥控器 Dressing table 梳妆台 Drawer 抽屉Mirror 镜子 Lamp台灯 C