外贸必备全套流程邮件.doc

纠结着不知道怎么给老外客户们写邮件的业务员们有福啦，和大家分享下整套外贸流程的邮件。不要太崇拜我哦:tb1 ，因为这些不是我这个菜鸟写的，感谢畅想软件的小影吧，我从她那黑来的，不废话了，独乐乐不如众乐乐，大家一起来学习吧。 :tb11 8 a5 * n4 Q# * X3 Y8 y9 t5 d+ j, t3 f交易的前提 $ E% s M/ K) P 1. 向顾客推销商品 & f& 8 Y& _( p$ Lu4 QDear Sir: May 1, 2001 4 P/ ) S1 T3 t P) ! |+ P# PInquiries regarding our new product, the Deer Mountain Bike, have been coming in from all parts of the world. Reports from users confirm what we knew before it was put on the market - that it is the best mountain bike available. Enclosed is our brochure. / ?& W* b7 N9 V3 jJ# W$ FYours faithfully( X) ?! & J4 7 # c& V; j6 M1 q7 o6 2. 提出询价 - $ K- i0 J c5 S Y) DDear Sir: Jun.1, 2001 ( j0 f1 ) U4 B7 G- jWe received your promotional letter and brochure today. We believe that your would do well here in the U.S.A. Kindly send us further details of your prices and terms of sale. We ask you to make every effort to quote at competitive prices in order to secure our business. We look forward to hearing from you soon. o f* A* j8 w0 cTruly6 2 P( m) r; w7 g, _0 A 3. 迅速提供报价 h9 T# W* W( mDear Sir: June 4, 2001 4 m1 t, U1 A% : N% N( U; NThank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us great pleasure to send along the technical information on the model together with the catalog and price list. After studying the prices and terms of trade, you will understand why we are working to capacity to meet the demand. We look forward to the opportunity of being of service of you.: z1 q 9 S1 Q0 I0 U3 ! y7 q! c e. d; I z. J交易的契机3 e$ j9 B* Q! t9 i6 | 4. 如何讨价还价 - K4 l. Y& Y4 p2 GDear Sir: June 8, 2001 3 O$ N1 n1 |- _9 j1 U, Q6 cWe have received your price lists and have studied it carefully. However, the price level in your quotation is too high for this market, If you are prepared to grant us a dis_countof 10% for a quantity of 200, we would agree to your offer. You should note that some price cut will justify itself by an increase in business. We hope to hear from you soon. : E: Z- 7 H) Z7 f2 n! c$ ) a: DYours truly9 u) F/ E1 O) S% S I6 O: f 5-1 同意进口商的还价 1 9 I g5 A% v0 PDear Sirs: June 12, 2001 2 P) O9 C6 u Y$ e9 u& BThank you for your letter of June the 8th. We have accepted your offer on the terms suggested. Enclosed our will find a special price list that we believe will meet your ideas of prices. You should note that the recent advances in raw materials have affected the cost of this product unfavorably. However, for your order we have kept our prices down. # J, n/ z( * K/ dSincerely0 Z1 V: R) : uW) j: % z; l# x6 $ l( q 5-2 拒绝进口商的还价 5 ) w* O7 a4 z$ c h; N6 qDear Sirs: June 12, 2001 0 h) h3 m5 O5 Thank you for your letter of June the 8th. We regret that we cannot meet your terms. We must point out that the falling market here leaves us little or no margin of profit. We must ask you for a keener price in respect to future orders. At present the best dis_countoffered for a quantity of 200 is 5%. Our current situation leaves us little room to bargain. We hope you will reconsider the offer. & b7 N+ r1 F7 C& Fh4 F/ t2 O- XTruly z jU& i! kQ9 % F0 d Q s6 ) z * q# C8 t 6. 正式提出订单 * c% $ A0 L c! j! vDear Sir: June 15, 2001 ) h* 0 g) z; n: z. e I! 5 We have discussed your offer of 5% and accept it on the terms quoted. We are prepared to give your product a trial, provided you can guarantee delivery on or before the 20th of September. The enclosed order is given strictly on this condition. We reserve the right of refusal of delivery and/or cancellation of the order after this date. ) # O$ e/ ( j1 Truly$ 5 G_* ) J- : J. b0 Z# _4 J( 1 j U# c$ Nm 7. 确认订单 + A2 u6 ) H. t) aDear Sir: June 20, 2001 * f, 7 a, Y7 2 g+ M, i% |Thank you very much for your order of June 15 for 200 Deer Mountain Bikes. We will make every possible effort to speed up delivery. We will advise you of the date of dispatch. We are at your service at all times. ) Q4 9 V: Q! ?; e/ T* r6 m; DSincerely2 q3 X% y6 N* j9 P: _. S/ d! q, a6 V; b8 v 8. 请求开立信用证 + N6 W( Q7 l; k8 h! HGentlemen: June 18, 2001 ) j) D8 k4 R- / _+ 6 4 fThank you for your order No. 599. In order to _execute it, please open an irrevocable L/C for the amount of US$ 50,000 in ou* *vor. This ac_countshall be available until Sep. 20. Upon arrival of the L/C we will pack and ship the order as requested. 0 ( d7 Y( T/ i5 ) B& o3 T E2 Sincerely/ a% x4 6 O: f. : r; F8 H! u/ m; J3 V1 n 9. 通知已开立信用证 n% P% Y. V0 q; D6 D$ BDear Sir: June 24, 2001 ) G3 X% F, x/ f* P5 EThank you for your letter of June 18 enclosing details of your terms. According to your request for opening an irrevocable L/C, we have instructed the Beijing City Commercial Bank to open a credit for US$ 50,000 in you* *vor, valid until Sep. 20. Please advise us by fax when the order has been _executed. 4 g% m: I) S& J5 G# S- Sincerely% q5 a / S% L: * w3 U6 u9 R) H y$ m# T7 p 10. 请求信用证延期 + O! 4 i9 9 Dear Sir： Sep. 1, 2001 + W7 R1 O( e. _) P2 aWe are sorry to report that in spite of our effort, we are unable to guarantee shipment by the agreed date due to a strike at ou* *ctory. We are afraid that your L/C will be expire before shipment. Therefore, please explain our situation to your customers and secure their consent to extend the L/C to Sept.30. # I# 3 B$ N7 x6 B# e3 g$ v2 Sincerely4 S Z7 J3 t$ W6 T% p, Y9 6 & I3 W+ A% t* X3 O0 g 11. 同意更改信用证 0 e7 V2 H! w9 W& b2 + s u5 yGentlemen: Sept. 5, 2001 8 B; U P/ Q( q u( k: YWe received your letter today and have informed our customers of your situation. As requested, we have instructed the Beijing City Commercial Bank to extend the L/C up to and including September 30. Please keep us abreast of any new development. 0 Q, H# Z2 C% x/ , ZSincerelyX* P! E b( d; Z. M0 o3 k+ H/ M u$ X. i& x; k2 r交易的进行) i& v |3 W0 i 12. 抱怨发货迟延 Z+ l: L. v) IDear Sirs: Sept. 25, 2001 - jw- s( i& Concerning our order No. 599 for 200 mountain bikes, so far you have shipped only 50 bikes against the shipment. We are notifying you that we reserve our right to claim on you for the shortage, if it is confirmed. We have given our customers a definite assurance that we would supply the goods by the end of September. We hope you will look into this urgent matter.) J_3 _- t S4 N$ _* fYours faithfully7 * f) Y% B6 ?- v9 h% i* F6 P; P9 m* X: ?4 13. 处理客户的抱怨 , 2 x; k4 v/ 1 lGentlemen: Sept. 30, 2001 9 BG/ P7 Q+ m y- vIn response to your letter of Sept.25, we regret your complaint very much. Today we received information from Hong Kong that the remaining 150 bikes were on a ship that developed engine trouble and had to put into port for repairs. The trouble was not serious, and the vessel is now on her way. She would arrive at your place tomorrow or the next day.8 p0 o9 1 Pm9 : l) 3 MTruly3 c9 + i$ $ q( b z0 P/ S3 O ?. f! i# r! m& A6 14-1 取消订货 # p: H/ U# cZ: B4 j6 JDear Sirs: Oct. 2, 2001 3 n o5 b, G7 w9 W d- 2 u/ oWe are sorry that causes completely beyond your control have made it impossible for you to keep the shipment date of Sept. 30. Since you have failed to uphold your end of the agreement, we find it necessary to cancel our order. Unfortunately, our buyers cannot wait indefinitely for the units. We are sorry that it is necessary to take such a drastic step. 6 a* W1 ! H9 e# Sincerely: A. S* P. u l0 R# ) + y0 v* E7 P7 & I8 y) R 14-2 谅解迟运原因 % |, d4 Xg3 n0 0 ! UGentlemen: Oct. 2, 2001 - g% U: e! Z6 4 X8 WWe have received of your notice of delay of shipment due to mechanical troubles on the ship. We are pleased that the order is now on its way. Thank you for the notice. We are eagerly awaiting the ships arrival. y( p7 s& j2 k3 H2 S) B0 F& HYours faithfully0 S, 2 W1 |; L- 6 o z c: c- d; I- u( M7 x2 - w9 P) R交易的尾声1 d7 X3 G( Q3 _. ?9 f 15. 货物损坏报告 s1 r& H y, E c& n3 ADear Sirs: Oct. 4, 2001 # M9 q1 O4 E& q; E8 & - YdUpon arrival of your shipment, the ships agents noticed that case No. 5 was damaged and notified us. The number of articles in the case is correct according to the invoice, but the following articles are broken: (List of articles) 9 6 p3 p- S* _8 Y1 E& R9 7 rAs you will see in our survey report and of the ships agents, that these units are damaged and quite unsaleable. Please send us replacements for the broken articles; we await your reply in due course. 3 HW2 |: Q& x) + y4 8 U! eSincerely2 # P, W) r% _: S4 E9 x1 e2 S: h# , h( Wv7 R9 16-1. 拒绝承担损坏责任 1 l( M F5 A! V; O) r1 m/ EDear Sirs: Oct. 8, 2001 0 M$ l U1 i; 4 hThank you for informing us of the damaged shipment. Since the units were packed with the best of care, we can only assume that the cases were handled roughly. We therefore urge you to lodge your claim with the insurance company. - m. J7 v: E, n6 |% h# Sincerely+ 7 |. Q k/ ?! # g. z b# - N2 _* ?& d3 p7 i ?- U+ R 16-2. 承担赔偿责任 X m/ B& T* o7 _! y) Gentlemen: Oct. 8, 2001 5 P) mj& d 7 H/ KAs soon as we got your letter we got in touch with the packers and asked them to look into the matter. It appears that the fault lies with the packaging materials used. W