商务交际英语(1)第3次网上形成考核答案与评.doc

商务交际英语（1）形成性考核题 商务交际英语（1）第3次网上形成性考核答案与讲评（Chapter 05-06）I. True or False Chapter 05 Writing Letter to Your Clients and Customers (T) 01. In the block format of letter formats, all lines begin at left margin. (Chapter 5) (F) 02. Paragraphs in the modified block format are always indented. (Chapter 5) (T) 03. The salutation and complimentary close are omitted in the simplified block format. (Chapter 5) (F) 04. Each line in the envelope address is separated by one double space. (Chapter 5) (F) 05. Use the indirect order for letters with a positive message. (Chapter 5) (T) 06. In routine requests, the receiver views the main idea of the letter neutrally. (Chapter 5) (F) 07. All goodwill letters require supporting information. (Chapter 5) (T) 08. In an order letter, some of the supporting information should be placed in tables. (Chapter 5) (F) 09. A claim letter should be written in the indirect order when the sender asks for a refund. (Chapter 5) (T) 10. A letter is a format that is common in the business world. (Chapter 5) (T) 11. The standard parts of a letter include a dateline, letter address, salutation, body, complimentary close, writers name and title. (Chapter 5) (F) 12. The three acceptable letter formats are called block, indented and simplified indented. (Chapter 5) The three acceptable letter formats are called block, modified block and simplified block. (T) (T) 13. Letters that contain a negative message are written in indirect order. (Chapter 5) (T) 14. Letters with a neutral or positive message are written in the direct order. (Chapter 5) (F) 15. When giving the negative message, the sender should avoid using positive language. (Chapter 5) Chapter 06 Planning Reports (T) 01. The first step in writing a report is to identify the problem and the reports objective. (Chapter 6) (F) 02. Identifying the scope of a report enables the report writer to determine how much money to spend on gathering facts. (Chapter 6) (F) 03. When outlining an information report, the writer must always arrange the facts in geographical order. (Chapter 6) (T) 04. A hypothesis is a possible cause or explanation for a problem. (Chapter 6) (F) 05. When planning an analytical report, the authors preliminary outline will probably be identical to the one he will use to write his report. (Chapter 6) (T) 06. Primary research involves gathering fresh data. (Chapter 6) (T) 07. Secondary research involves locate data that already been gathered and reported. (Chapter 6) (T) 08. Data lead to conclusions, and conclusions lead to recommendations. (Chapter 6) (T) 09. Use direct order when you expect your reader to be receptive to your report. (Chapter 6) (F) 10. An analytical report in direct order starts with the introduction, followed by findings, and then the main idea. (Chapter 6) (T) 11. Manuscript reports usually are longer than memo or letter reports but not as long as formal reports. (Chapter 6) (F) 12. Informal reports have three main parts: the opening, the body and the findings. (Chapter 6) (F) 13. Formal reports usually are written in a personal style, using first-person pronouns such as I, me, and you. (Chapter 6) (T) 14. A formal report has three main divisions: preliminary parts, body, and supplementary parts. (Chapter 6) (T) 15. A bibliography lists the sources of the information in a formal report. (Chapter 6) II. Multiple Choices: Chapter 05 Writing Letter to Your Clients and Customers 01.Which sentence is good opening for a response to a request for customer credit information? (Chapter 5)Key C A. We appreciate your confidence in our credit information. B. Thank you for requesting credit information on John Rogers. C. The credit information on John Rogers is enclosed. D. We receive many requests for credit information each day. 02.When the receiver views the letter containing a neutral and positive message, the sender can use _. (Chapter 5) Key A A. direct order B. indirect order C. direct-indirect order D. indirect-direct order 03.When the receiver views the letter containing a negative message, the sender can use _. (Chapter 5)Key B A. direct order B. indirect order C. direct-indirect order D. indirect-direct order 04.Which of the following is the standard part of a business letter? (Chapter 5)Key A A. Letter address. B. Attention line. C. Enclosure notation. D. Postscript. 05.Which of the following is the standard part of a business letter? (Chapter 5)Key C A. Subject line. B. Enclosure notation. C. Complimentary close. D. Second-page heading. 06.Which of the following is the optional part of a business letter? (Chapter 5)Key D A. Dateline. B. Salutation. C. Body. D. Postscript. 07.Which of the following is the optional part of a business letter? (Chapter 5)Key C A. Letter address. B. Complimentary close. C. Attention line. D. Writers name and title. 08.The acceptable letter formats are _. (Chapter 5) Key D A. block format B. modified block format C. simplified block format D. all of the above 09.Which of the following is NOT the step for planning letters that contain a neutral or positive message? (Chapter 5)Key C A. To identify the letters objective and the main idea. B. To determine its supporting information. C. To end the letter courteously. D. To adjust the content for the receiver. 10.When giving the negative news, the sender must tell the receiver what could be done _ what couldnt be done. (Chapter 5)Key AA. rather than B. other than C. more than D. less than Chapter 06 Planning Reports 01.The styles of reports are _. (Chapter 6)Key CA. formal B. informal C. formal or informal D. informational and analytical 02.The purposes of reports are _. (Chapter 6)Key DA. informational B. analytical C. formal or informal D. informational and analytical 03.The possible formats of reports are _. (Chapter 6)Key D A. memo reports B. letter reports C. manuscript reports D. all of the above 04.Data are composed of _. (Chapter 6)Key A A. facts B. outlines C. conclusions D. recommendations 05.Conclusions lead to _. (Chapter 6)Key C A. facts B. data C. recommendations D. outlines 06.If the author expects the reader to respond favorably to his report, he uses _. (Chapter 6)Key AA. direct order B. indirect order C. direct-indirect order D. indirect-direct order 07