BEC中级口试第十一讲.doc

BEC中级口试第十一讲上一讲主要内容Mini-presentationCustomer Service10.1 Dealing with customer complaints effectively10.2 Monitoring the quality of service provided1. 英文组句精髓！干什么样的嘛介词短语树立/挣得良好的形象/信誉（名声）在客户中establish/earna goodimage/credit (reputation)among customers2. 真正做到了：(leading to) the realisation of 3. 以为导向：XX-oriented (customer-oriented, profit-oriented, man-oriented/centered) XX orientation (一个以营利为目的的组织：a profit-oriented organisation)4. the significance of existence of本讲主要内容Mini-presentationMix11.1 Choosing a suitable site for a factory11.2 Considering setting up a staff canteen11.1 Choosing a suitable site for a factoryWhat is important when?Choosing a suitable site for a factoryl Road and rail linksl Labour supplyl l 百搭开头：There are generally/normally two elements/factors that are important when choosing a suitable site for a factory, road and rail links as well as labour supply.分述：l Road and rail links谁干嘛a句头思考跟厂址和road & rail links有关的“提高、加快、进步”等句头随着货物流通的加快/随着提高of需求for快速运货/随着提高的需求for快速运货谁越来越多的公司干把Road and rail links放在第一位，在（题干）选择厂址时嘛思考原因（为什么放第一位）Which理念能够给XX带来便利（XX=运送产品）thus doingthus 节省运送成本/缩短产品到商家的时间注意点：随着提高of需求for快速运货/随着提高的需求for快速运货Growing demand for quick delivery of goods思考：带来便利：bring convenience/facilitate XX运送产品：delivery and transportation of goods/products缩短：shortenb句头思考跟厂址和road & rail links有关的“提高、加快、进步”等句头随着提高的需求for快速运货With the growing demand for quick delivery of goods,谁越来越多的公司an increasing number of companies干把Road and rail links放在第一位，在（题干）选择厂址时take road and rail links as the first priority in choosing a suitable site for a factory嘛思考原因（为什么放第一位）Which理念which能够给XX带来便利（XX=运送产品）1. which would bring convenience to the transportation of products2. which would facilitate the delivery and transportation of productsthus doingthus节省运送成本/缩短产品到商家的时间1. thus cutting the cost (of delivery and transportation)2. shortening the time for products to reach the retailers.l Labour supplyIt is good for me to do somethinga连接In addition/besides/moreoverit is goodIt is also essentialfor me for companiesto do somethingto take （第二条提示）labour supply into account (in choosing a suitable site for a factory)which1. which 使生产成为可能2. easier access to and lower price of which would 降低成本thus doingthus 提高经济效益（忽悠回答）思考：经济效益：economic benefits (profit)b连接In addition/besides/moreoverIt is goodIt is also essentialfor me for companiesto do somethingto take （第二条提示）labour supply into account (in choosing a suitable site for a factory)which1. which使生产成为可能makes production possible2. easier access to and lower price of which would 降低成本reduce the costthus doingthus 提高经济效益increasing the profit/economic benefits总结：In sum/in short/in brief/briefly/in conclusion，重复题干when choosing a suitable site for a factory, 题目给的两点提示road and rail links as well as labour supply是重要因素are significant/the most important elements/factors,which理念which 既又（思考） 既运货方便又可以确保人手来生产(which) would not only facilitate delivery of goods but also ensure manpower for production.11.2 Considering setting up a staff canteenWhat is important when?Considering setting up a staff canteenl Employees opinionsl Cost to the companyl l 百搭开头：There are generally/normally two elements/factors that are important when considering setting up a staff canteen, employees opinions and cost to the company.分述：l Employees opinions谁干嘛a句头思考跟staff canteen有关的“提高、加快、进步”等句头随着员工对就餐环境要求的提高随着提高的要求of员工for就餐环境谁越来越多的公司干把（第一点提示）employees opinions放在第一位，在（题干）considering setting up a staff canteen时嘛思考原因（为什么放第一位）Which理念which代表了员工的愿望thus doing1. thus 满足了员工的需求2. thus 实现了“以人为本”的企业理念b句头思考跟staff canteen有关的“提高、加快、进步”等句头随着提高的要求of员工for就餐环境With the increasing demand of employees for dining environment,谁越来越多的公司a growing number of companies干把（第一点提示）employees opinions放在第一位，在（题干）considering setting up a staff canteen时take employees opinions as the first priority in considering setting up a staff canteen,嘛思考原因（为什么放第一位）Which理念which代表了员工的愿望which reflects staffs expectations,thus doing1. thus 满足了员工的需求satisfying the need of the employees.2. thus 实现了“以人为本”的企业理念realising the companys concept of “man orientation”.l Cost to the companyIt is good for me to do somethinga连接In addition/besides/moreoverit is goodIt is also essentialfor me for companiesto do somethingto take （第二条提示）cost to the company into account (in considering setting up a staff canteen)which太高of which 会影响到公司的正常运作thus doingthus 给公司带来损害b连接In addition/besides/moreoverIt is goodIt is also essentialfor me for companiesto do somethingto take （第二条提示）cost to the company into account (in considering setting up a staff canteen)which太高of which 会影响到公司的正常运作too much of which would affect normal operationthus doingthus 给公司带来损害thus bring damage to the company.总结：In sum/in short/in brief/briefly/in conclusion，重复题干when considering setting up a staff canteen, 题目给的两点提示employees opinions and cost to the company是重要因素are significant/the most important elements/factors,which理念which 既又（思考） 提示：既满足了员工的愿望又不会影响到公司的日常运作(which) would not only meet the expectations of the staff but also not affect the daily operation (get along well with daily operation).不要践踏草地Keep off the grass没能做某事fail to do无人售票车Conductorless? One-man busCheap less expensiveLucrative/profitable less lucrative/profitable本讲主要内容回顾Mini-presentationMix11.1 Choosing a suitable site for a factory11.2 Considering setting up a staff canteenLucrative/profitable less lucrative/profitable11.3 Deciding