BBC步入商界初级商务英语学习.doc

Unit 1Introducing yourself一、公司成员：接待员：Geraldine 管理部门负责人：Jenny销售部门负责人：Kate 销售和营销部的经理：DonBibury Systems总经理：Mr.Clive Harris 开发部负责人：Derek Jones二、New words 生词reception n.接待处 receptionist 接待员PC-personal computer 个人计算机 photocopier 复印机 in-tray 收文栏三、Dialogue(一）GERALDINE: Good morning. Bibury Systems. Can I help you?JENNY ROSS: Good morning, Geraldine.GERALDINE: Good morning, Jenny. Your newspapers and the post.JENNY ROSS: Thank youCLIVE HARRIS: Good morning, Jenny. Good weekend?JENNY ROSS: Excellent, thank you.CLIVE HARRIS: It is cold this morning.JENNY ROSS: Yes. Very cold.CLIVE HARRIS: Good morning, Geraldine.GERALDINE: Good morning, Mr. Harris. Your newspaper and your post.CLIVE HARRIS: Thank you very much.JENNY ROSS: Good morning, Kate.KATE MCKENNA: Good morning,(moring) Jenny. How are you?JENNY ROSS: Im fine, thank you.DON BRADLEY: Good morning, Jenny.JENNY ROSS: Good MORNING, Don.EDWARD GREEN: Good morning. My name s Edward Green. Im here to see Don Bradley.GERALDINE: Ah yes. One moment, please.GERALDINE: Hello. Jenny, Edward Green is in reception. Please, sit down.杰拉尔丁：喂。詹妮， 爱德华格林在会客室要见你。请坐。EDWARD GREEN: Thank you.JENNY ROSS: Are you Edward Green?EDWARD GREEN: Yes.JENNY ROSS: Im Jenny Ross. How do you do?EDWARD GREEN: Hello. Pleased to meet you.(gald to see you )JENNY ROSS: Welcome to Bibury Systems.EDWARD GREEN: Thank you.JENNY ROSS: Im the Head of Administration in the Marketing Department. My boss is Don Bradley. Well. our boss is Don Bradley! Let me show you the department.詹妮罗斯：我是市场营销部的行政主管。我老板是堂布拉德利。喔我们的老板都是堂o布拉德利！我来领你参观一下市场部。四、Expressions短语Show you the department Head of Administration五、Answer the question回答以下问题1、Whats Kates surname? Kates surname is Mckenna六、Dialogue(二）JENNY ROSS:Let me show you the department.詹妮罗斯：我来领你参观一下市场部。JENNY ROSS: This is the Marketing Department. This is my desk. Er.thats Dons office. Hes not here at the moment（now).And this is your desk. Telephone. PC. In-tray. Let me take your coat.EDWARD GREEN: Thanks.JENNY ROSS: Over here is the stationery cupboard. Papers. Files. Pencils, etc. Help yourself to what you need.詹妮罗斯：这边是文具柜、纸张、文件、铅笔、等等。有需要尽管取用。Here is the photocopier. And here is the fax machine. And this is the coffee machine. Would you like a cup of coffee? EDWARD GREEN: No, thanks. JENNY ROSS: Kate, this is Edward Green. Hes our new Marketing Executive.詹妮罗斯：凯特，这位是爱德华.格林。他是新来的销售主管。KATE MCKENNA: Ah, yes. Edward. Hello. Welcome to Bibury Systems Marketing Department. excuse me七、Dialogue（三）KATE MCKENNA: Hello, Kate Mckenna.EDWARD GREEN: What is Kates job?爱德华格林：凯特的工作职责是什么？JENNY ROSS: She is Head of Sales. Shes good.詹妮罗斯：她是销售部的主管。她很能干。EDWARD GREEN: Where does she fit into the company structure?爱德华格林：她在公司架构中的位置是怎样的?JENNY ROSS: Heres the company structure. You see Don is Sales and Marketing Director and is on the Board. Kate reports to Don. You are here and you report to Don.詹妮罗斯：公司架构是这样的。堂是销售和市场营销总监，是董事会的成员。凯特向堂报告工作。你的位置在这儿，你向堂报告工作。八、New words and experssionsHead of Sales 销售部负责人/Marketing Executive 营销员Sales and Marketing Director销售和营销部的经理/The Marketing Department 营销部The Sales Department 销售部/R&D-Research and Development研究和开发部ResearchAssistant研究助理/product range 产品总类prototype样品（特指没上市的样品）/Sample样品The company structure公司结构/fit into the company structureeg:Where do you fit into the company structure?九、Dialogue 四（复习）JENNY ROSS: Kate, this is Edward Green. Hes our new Marketing Executive.KATE MCKENNA: Ah, yes. Edward. Hello. Welcome to Bibury Systems Marketing Department. excuse meKATE MCKENNA: Hello, Kate Mckenna.EDWARD GREEN: What is Kates job?JENNY ROSS: She is Head of Sales. Shes good.EDWARD GREEN: Where does she fit into the company structure?JENNY ROSS: Heres the company structure. You see Don is Sales and Marketing Director and is on the Board. Kate reports to Don. You are here and you report to Don.十、Answer the question回答以下问题1、WHO is the managing director?Clive Harris2、What do Bibury Systems sell?sell toys3、What do Don and Clive talk about?4、 What is it called ?十一、Dialogue （五）JENNY ROSS: This is the boardroom. And here we have a range of products. Our toys.詹妮罗斯：这是会议室。这里是我们的一系列产品。玩具。Come on, lets go to the R & D workshop.EDWARD GREEN: Im sorry. R & D?JENNY ROSS: Thats Research and Development.詹妮罗斯：就是研发部，研究和发展的意思。EDWARD GREEN: Ah, right.GERALDINE: .Thank you for calling. Goodbye.JENNY ROSS: The Managing Directors office is on the first floor(groundfloor). Clive Harris. We call him Clive.詹妮罗斯：总裁的办公室在一楼。克莱夫哈里斯。我们叫他克莱夫。Ah, this is Clives secretary, Sally.EDWARD GREEN: hello.JENNY ROSS: And you have met Geraldine, our receptionist?GERALDINE: Hi.JENNY ROSS: So, this is the Research and Development Department.This is Bob and thats Pete. They are Research Assistants.And through here is Derek Jones office.He has a team of six people.Derek, this is Edward Green. Hes our new.DEREK JONES: Please.JENNY ROSS: Oh, youre busy. Sorry.DEREK JONES: No. Please wait.There. Finished. Good. Do you like it?EDWARD GREEN: Errr. What is it?DEREK JONES: Its a toy. Its a new electronic toy.EDWARD GREEN: Its very good. Edward Green. Pleased to meet you.DEREK JONES: Derek Jones. Welcome to Bibury Systems.EDWARD GREEN: Thank you.DON BRADLEY: Edward Green starts today.Hes the new Marketing Executive.他是新的销售主管。CLIVE HARRIS: Oh yes. Is he good?克莱夫哈里斯：哦。他行吗?DON BRADLEY: I dons know. Hes young.Hes intelligent. He is well-qualified, but of course he has no experience.他很合乎条件，但就是没经验。DEREK JONES: So, thats the existing product range.德里克琼斯 那么，这就是现有的产品类别。This is a very new product. In fact, this is a prototype.这是个很新的产品。其实，这还是模型个模型。EDWARD GREEN: What is it?DEREK JONES: Its a called Big Boss.EDWARD GREEN: Big Boss? What does it do?爱德华格林： “大老板”? 有什么功能?DEREK JONES: Ahah! Look: SayHello, Big Boss.EDWARD GREEN: Hello, Big Boss.DEREK JONES: No, no. Into the microphone.EDWARD GREEN: Hello, Big Boss.DEREK JONES: Try again.EDWARD GREEN: Hello, Big Boss.BIG BOSS: Hi. Edward. Welcome to Bibury Systems.CLIVE HARRIS: What do you think, Don?DON BRADLEY: I dont like this design.CLIVE HARRIS: I agree. Its not good.I like this one. He looks angry.DON BRADLEY: Yes, I think it is very funny.DEREK JONES: What do you think?EDWARD GREEN: What about glasses?DEREK JONES: That is very good.DEREK JONES: Good idea! Brilliant!德里克琼斯：好注意! 真聪明!Unit 2 Using the telephone一、New words and expressions生词和短语switchboard n.交换台/总机 extension 分机direct line 直线 confidential adj.机密的/秘密的available adj.有效的，可以得到的1.I would like to speak to2.Can I speak to3.Can I talk to4.Can I ask whos calling?6.Hang on(hold on)7.Youve got the wrong number!二、answer the question1 what is the number of Phils mobile phone?2 Why is Don calling Phil?三、Dialogue(一）EDWARD GREEN: Hello, my name is Edward Green. I would like to speak to Mr. Smith, please.SMITHS SECRETARY: I am sorry, but Mr.Smith isnt available.史密斯的秘书：对不起，史密斯先生现在不在。EDWARD GREEN: Okay. Ill ring back. Does Mr. Smith have a direct line?爱德华格林：那好吧。我再打过来。史密斯先生有直线电话吗？SMITHS SECRETARY: Im sorry but the number is confidential.史密斯的秘书：对不起，号码保密。EDWARD GREEN: Okay. Thank you.JENNY ROSS: Its very difficult to speak to Mr. Smith.EDWARD GREEN: Yes, I know.四、Dialogue（二）NOVO RECEPTIONIST: Good morning, RUYJ Advertising.NOVO 接待员：早上好， RUYJ 广告公司。DON BRADLEY: Good morning. This is Don Bradley. Can I talk to Phil Watson, please?NOVO RECEPTIONIST: What company are you from please?DON BRADLEY: Bibury Systems.NOVO RECEPTIONIST: Ill put you through.NOVO 接待员：我给您转过去。DAVE Phil Watsons phone.DON BRADLEY: Good morning. Can I talk to Phil, please?DAVE: Can I ask whos calling please?DON BRADLEY: Don Bradley from Bibury Systems.DAVE: Well, Mr. Bradley, Im afraid Phils not in the office at the moment.Can I take a message or would you like to ring him on his mobile (cell)phone?DON BRADLEY: Ill try his mobile. Can I have the number please?DAVE: 0802 54377DON BRADLEY: Just let me checkthat. Zero eight zero two five four three double seven.DAVE: Thats it.DON BRADLEY: Thanks.PHIL WATSON: Hello. Phil Watson.DON BRADLEY: Hello. Phil, this is Don Bradley.PHIL WATSON: Hello, Don. Sorry to keep you waiting. How are you?DON BRADLEY: Im fine, thanks. Can we meet? We have a new product and I want you to see it.五、Dialogue（三）SMITHS SECRETARY: Hello, Mr. Smiths office.EDWARD GREEN: Hello, my name is Edward Green from Bibury Systems. I rang earlier. I would like to speak to Mr. Smith, please.SMITHS SECRETARY: Im afraid Mr. Smith is not in the office at the moment. Can I ask what it is about?EDWARD GREEN: It is very important. I represent Bibury Systems. Were got a new product and I want Mr. Smith to see it.SMITHS SECRETARY: Please send the product specifications by mail, Mr. Green.EDWARD GREEN: I would like Mr. Smith to see the product and would like to talk to Mr. Smith direct. When is a good time to call?SMITHS SECRETARY: You could try ringing this afternoon.EDWARD GREEN: Thank you. Goodbye.六、Answer the question回答以下问题1.what is Dereks extension?2.where is Mr.Smith?七、Dialogue（四）DEREK JONES: Yes.CALLER: Can I speak to Peter?DEREK JONES: Peter Hill?CALLER: No. Peter Toyama.DEREK JONES: There is no one here called Peter Toyama.CALLER: Is that extension 367?CALLER：这是367分机吗?DEREK JONES: No, youve got the wrong number. This is 412.CALLER: Im sorry. Could you put me back to the switchboard?CALLER： 对不起。您能把我转回总机？DEREK JONES: Yes, hang on.(hold on)德里克琼斯：可以，稍等。EDWARD GREEN: Hello, this is Edward Green. I rang earlier. I would like to speak to Mr. Smith, please.SMITHS SECRETARY: Im afraid that Mr. Smith is in a meeting.EDWARD GREEN: Is he free later this afternoon?SMITHS SECRETARY: I dont think so. Mr. Smith is very busy at the moment.EDWARD GREEN: Ill right again tomorrow.SMITHS SECRETARY: I am afraid Mr. Smith isnt in the office tomorrow.八、Dialogue（五）CLIVE HARRIS: Clive Harris.KATE MCKENNA: Clive, its Kate.CLIVE HARRIS: Hello Kate.KATE MCKENNA: Are you busy?CLIVE HARRIS: No, why?KATE MCKENNA Ive got the sales report and I have all the figures ready for the presentation to Mr. Sakai. Do you want to see them?凯特麦凯纳：我拿到了销售报告以及给酒井先生演示的所有数据。你要不要看一下?GERALDINE： Good morning, Bibury Systems. How can I help you?MR.SAKAI: Hello. My name is Sakai. I would like to speak to Mr. Harris, please.GERALDINE: Please hold the line, Mr. Sakai. Ill put your through.CLIVE HARRIS: Hello.GERALDINE: Mr. Sakai is on the line.CLIVE HARRIS: Put him through .sorry Kate, I must go. I have a very important call. Ill talk to you later.Hello, Mr. Sakai.MR. SAKAI: Hello, Mr. Harris, how are you?CLIVE HARRIS: Im very well, thank you. How are you?MR. SAKAI: Im fine. Im calling about our meeting.CLIVE HARRIS: Yes?九、New words and expressions生词和短语sales report销售报告 catalogue商品目录to publish出版 voice-activated用声音启动Ill put you through我帮你接通电话 Can I take a message?要留口信吗？Can I ask him to call you back?我要让他给你回电吗？十、Dialogue（六）MR.SAKAI: Hello. My name is Sakai. I would like to speak to Mr. Harris, please.GERALDINE: Please hold the line, Mr. Sakai. Ill put your through.CLIVE HARRIS: Hello.GERALDINE: Mr. Sakai is on the line.CLIVE HARRIS: Put him through .sorry Kate, I must go. I have a very important call. Ill talk to you later.Hello, Mr. Sakai.MR. SAKAI: Hello, Mr. Harris, how are you?CLIVE HARRIS: Im very well, thank you. How are you?MR. SAKAI: Im fine. Im calling about our meeting.CLIVE HARRIS: Yes?GERALDINE: Hello, Bibury Systems. How can I help you? Could I ask whos calling please?Im afraid her extension is busy at the moment, Mr. Clark. Will you hold, or can I take a message? Okay, thats fine. Ill ask her to call you back.十一、Answer the question回答以下问题1.Does Mr. Smith know Edward?2.What is Edward calling about?十二、Dialogue（七）JENNY ROSS: Good night, Edward.EDWARD GREEN: Good night. I am going to phone Mr. Smiths number once again.JENNY ROSS: Good luck!EDWARD GREEN: Its six oclock ?Maybe Mr. Smith is still at work. Maybe his secretary isnt there.JENNY ROSS: I dont thinkEDWARD GREEN: Just wait ?Ah Mr. Smith? My name is Edward Green.MR. SMITH: Yes.EDWARD GREEN: You dont know we but I work in Don Bradleys office at Bibury Systems.MR. SMITH: Yes?EDWARD GREEN: I spoke to your secretary today.MR. SMITH: Yes?EDWARD GREEN: You publish your catalogue this month. And we have an exciting new product.爱德华格林：您本月要出版产品目录。我们新推出一款产品。MR. SMITH: I have all the products I need.EDWARD GREEN: I would like you to have a word with Big Boss.MR. SMITH: Im sorry?史密斯先生：什么?EDWARD GREEN: Ill put our new product on the line now.爱德华格林：我现在就把我们的新产品跟您连线。BIG BOSS: Hello, Mr. Smith. My name is Big Boss. I am eighteen inches high! I am voice-activated and I want to be in your catalogue.“大老板”：你好，史密斯先生。我是大老板。我有18英寸高！我是声音启动型的，我想出现在您的产品目录上。十三、对比练习:1、I want to speak to Mr.Smith/I would like to speak to Mr.Smith ,please2、Give me the number/Can I have the number please?3、Im afraid Mr.Smith isnt in the office at the moment/Mr.Smith isnt here4、Mr.Smith isnt available/Im sorry Mr.Smith isnt available,Can i take a message?十四、复习：1.生词和短语Presentation catalogueto publish Please hold the line,.Ill put you through I am calling about.2.Dialogue（八）EDWARD GREEN: Hello, this is Edward Green. I rang earlier. I would like to speak to Mr. Smith, please.SMITHS SECRETARY: Im afraid that Mr. Smith is in a meeting.EDWARD GREEN: Is he free later this afternoon?SMITHS SECRETARY: I dont think so. Mr. Smith is very busy at the moment.EDWARD GREEN: Ill right again tomorrow.SMITHS SECRETARY: I am afraid Mr. Smith isnt in the office tomorrow.CLIVE HARRIS: Clive Harris.KATE MCKENNA: Clive, its Kate.CLIVE HARRIS: Hello Kate.KATE MCKENNA: Are you busy?CLIVE HARRIS: No, why?KATE MCKENNA Ive got the sales report and I have all the figures ready for the presentation to Mr. Sakai. Do you want to see them?GERALDINE： Good morning, Bibury Systems. How can I help you?MR.SAKAI: Hello. My name is Sakai. I would like to speak to Mr. Harris, please.GERALDINE: Please hold the line, Mr. Sakai. Ill put your through.CLIVE HARRIS: Hello.GERALDINE: Mr. Sakai is on the line.CLIVE HARRIS: Put him through .sorry Kate, I must go. I have a very important call. Ill talk to you later.Hello, Mr. Sakai.MR. SAKAI: Hello, Mr. Harris, how are you?CLIVE HARRIS: Im very well, thank you. How are you?MR. SAKAI: Im fine. Im calling about our meeting.CLIVE HARRIS: Yes?GERALDINE: Hello, Bibury Systems. How can I help you? Could I ask whos calling please?Im afraid her extension is busy at the moment, Mr. Clark. Will you hold, or can I take a message? Okay, thats fine. Ill ask her to call you back.JENNY ROSS: Good night, Edward.EDWARD GREEN: Good night. I am going to phone Mr. Smiths number once again.JENNY ROSS: Good luck!EDWARD GREEN: Its six oclock ?Maybe Mr. Smith is still at work. Maybe his secretary isnt there.JENNY ROSS: I dont thinkEDWARD GREEN: Just wait ?Ah Mr. Smith? My name is Edward Green.MR. SMITH: Yes.EDWARD GREEN: You dont know we but I work in Don Bradleys office at Bibury Systems.MR. SMITH: Yes?EDWARD GREEN: I spoke to your secretary today.MR. SMITH: Yes?EDWARD GREEN: You publish your catalogue this month. And we have an exciting new product.MR. SMITH: I have all the products I need.EDWARD GREEN: I would like you to have a word with Big Boss.MR. SMITH: Im sorry?EDWARD GREEN: Ill put our new product on the line now.BIG BOSS: Hello, Mr. Smith. My name is Big Boss. I am eighteen inches high! I am voice-activated and I want to be in your catalogue.Unit3 Making appointments一、Dialogue（一）EDWARD GREEN: So, Mr. Smith, when can we meet?爱德华格林：那么，史密斯先生，我们什么时候可以见面?MR. SMITH: I m busy all next week.EDWARD GREEN: Maybe the week after?爱德华格林：下下周?MR. SMITH: Talk to my secretary.史密斯先生：跟我秘书定吧。EDWARD GREEN: You print your catalogue this month, don t you?爱德华格林：你是这个月出版产品目录吧?MR. SMITH: Yes.EDWARD GREEN: Could you possibly see the product this week? It won t take long.爱德华格林：那你能不能本周看一下产品?不会花太长时间。MR. SMITH: Okay. Be here Wednesday morning.eight sharp!I ll give you twenty minutes.EDWARD GREEN: Thank you Mr. Smith. I ll see you on Wednesday morning at 8 o clock.JENNY ROSS: Well done!二、短语和句型It will take an hourIt wont take long.Ill see you on Wednesday at eight oclock.I arrive at 3 sharp. to set up a meeting /to arrange a meeting安排会议/会面itinerary旅行计划/旅行日程三、Answer the question ：1.When must the meeting be?2.How long will that meeting take?Dialogue（二）CLIVE HARRIS: Good morning. Geraldine.GERALDINE: Good morning, Mr. Harris.CLIVE HARRIS: Jenny, could you ring up Mr. Sakai s office in Japan?We need to set up a meeting.Not this week.but the meeting must be before November 3rd.I d like Kate, Don Bradley and Derek to be there.CLIVE HARRIS: Clive Harris.DEREK JONES: Clive, it s Derek.CLIVE HARRIS: Hello, Derek. What can I do for you?DEREK JONES: Could you come down to the development workshop for a second?德里克琼斯：你能下来一趟研发车间吗？CLIVE HARRIS： Derek, I m busy.DEREK JONES: Come on. It ll take ten minutes.CLIVE HARRIS: Alright I ve got five minutes.克莱夫哈里斯：好吧，我只有5分钟。I m seeing Kate Mckenna at eleven.