论文摘要 目录的写作要求及例文.doc

论题：关于上海圆通速递有限公司汕尾分公司发展问题的探讨及研究专业：物流管理姓名：蔡海威学号：091140394指导老师：韦水平关于上海圆通速递有限公司汕尾分公司发展问题的探讨及研究摘要：作为现代服务业的重要组成部分，快递服务以其简便快捷、方式多样、费用便宜等优点越来越受到社会各阶层客户的普遍欢迎。特别是与信息技术和互联网发展相结合后，快递服务更是成为电子商务实现实物配送的主要途径。然而，随着快递行业的快速发展，消费者对快递服务的投诉也日益增多，快递业本身发展也日益出现各种问题。本文从快递业的概念入手，对上海圆通快递汕尾分公司的现状进行了概述，并分析了公司的现状，得出的是圆通快递汕尾分公司环境优势明显，但竞争力水平比较低，管理体制比较乱。进而，在文章中对圆通快递汕尾分公司竞争力水平低、管理体制比较乱的原因进行了详细的论述。最后，提出了相应的解决措施和方案。关键词：快递业 配送 发展战略 管理体制 Abstract As an important part of modem service industry, with its convenient delivery service, diversity, cost advantages, such as cheap by more and more customers of all social strata. Especially with the development of information technology and the Internet, Courier service after combining e-commerce fulfillment is become the main ways of physical distribution. However, with the rapid development of industry, consumer to express service complaints are increasing, express industry itself development are also increasingly various problems.From the concept, express industry in Shanghai branch of yuantong express shanwei summarizes the present situation of the company, and analyzes the status quo, is yuantong express shanwei branch environmental advantage, but competitive level is low, the management system is messy. Then, in the article of yuantong express shanwei branch, low level of competence of management system is discussed in detail reasons. Finally, put forward the corresponding measures and solutions.Key word Fedex Distribution Development strategy Management system 目 录前言1一、关于快递行业1二、圆通速递有限公司汕尾分公司1（一）公司简介1（二）公司业务流程1（三）公司发展现状2三、公司的发展中存在的问题2（一）公司本身存在的问题2（二）公司业务发展存在的问题3四