饭店日常用语(英语口语）.doc

饭店工作常用英语欢迎和问候语good morning （afternoon，evening），sir（madam）。how do you do？您好！glad to meet you。很高兴见到你！how are you？fine，thanks，and you？welcome to our hotel。欢迎到我们宾馆wish you a most pleasant stay with us。愿您在我们宾馆过得愉快！I hope you will enjoy your stay with us。希望您在我们宾馆过得愉快。have a good time。祝您过得愉快。电话用语Good morning.this is .(岗位)，（姓名）is speaking.may I help you?早上好，这是。部门，我是。我能帮您什么吗？Sorry ，I have dialed the wrong number。对不起，我拨错好了。Sorry 。he is not in at moment。对不起，他现在不在。Would you like to leave a message？你要留口信吗？Pardon？I beg your pardon？对不起，请再说一遍，好吗？答谢和答应语Thank you！You are welcome！不用谢！It is very kind of you！谢谢，您真客气！Not at all！不用谢！It is my pleasure。很高兴为你服务！I am at your servise。乐意为你效劳。Thank you for staying in our hotel。感谢您在我们饭店下榻。Thank you for your understanding。感谢你的理解。道歉语I am sorry。很抱歉。Excuse me。对不起，劳驾。Sorry to have kept you waiting。对不起，让您久等了。Sorry to disturb you。对不起打扰您了I am sorry about this。对此表示歉意。Thats all right.没关系。It doesnt matter。Its nothing。征询语Can（May）I help you？我能帮您什么吗？What can I do for you？我能为您干点什么？Is there anyting I can do for you？有什么能为您效劳的吗？Please let me known if there is angthing else I can do for you。如果还有其他事我能为您效劳的话，请告诉我。Please wait for a moment。请稍等一下。Just a moment please。指路用语Go upstairs/downstairs。上楼/下楼Its on the second floor。Excuse me。Where is the washroom？对不起，请问洗手间在哪？ Where is the elevator？This way，please。请这边走。After you，please。您先请。Turn left/right。往左/往右转。Go straight ahead。一直走。Sorry，Im not sure，。If youll wait a minute，Ill find out for you。 请你稍等一会，我去帮您找一下。提醒用语Watch your step。请走好。Please be careful。请当心。Please dont leave anything behind。请别遗忘您的东西。Dont worry。别当心。Take it easy。放心好了。Please dont smoke here。请不要在这里抽烟。告别语Goodbye。再会。See you later。等会见。Good night。晚安。See you tomorrow。明天见。Wish you a good dream！祝您做个好梦！Goodbye and thank you for coming！再见，谢谢您的光临！Goodbye and hope to see you again。再见，希望再见到您。Have a nice trip！一路平安！Wish you a pleasant journey！good luck。祝您路途愉快!祝您幸运！称呼及应答用语普通个人的称呼Sir 先生 madam 夫人/女士 miss 小姐应答客人称呼的词句Yes，sir/madam 是/好，先生/夫人当可以满足客人要求时，应答Certainly，Ill go and get it right away。我马上去取。当不能满足客人要求时，应答Sorry，we dont have。对不起，我们没有。前厅部用语Have you made a reservation，sir？先生您预订了吗How long will you stay？您打算住几天？May I see your passport？请给我看一下你的护照好吗？Please sign your name here。Here is your room card 。请在这里签名，这是您的房卡。How are you going to pay，incash or by credit card？ 请问您是付现金呢还是用信用卡付款？May I show you to your room，sir？先生，我来带你到房间好吗?This is business center.这是商务中心。Please hold the line a moment，I am putting you throu to 。请别挂，我替您接Please dont hung up.请别挂电话。Id like to be waken up tomorrow morning./Id like to have a morning call tomorrow.明天早上我想要叫醒服务。Certainly，sir. At what time would you like me to call?好的，先生。请问我们什么时候叫醒你？管家部常用语Good morning，housekeeping。May I help you？早上好，客房中心，有什么可以帮您的吗？Housekeeping。May I come in？客房服务员，我可以进来吗？Leave your