英文培训计划(成型篇).doc

梧桐俱乐部英语培训方案基础篇高频词汇菜单 menu, 酒水单 drink list / wine list , 酸sour, 甜sweet ,苦bitter ,辣hot /spicy,咸salty, heavy 口味重 油腻的light 淡, strong烈（通常指酒），醋 vinegar, 酱油soy sauce,盐salt, 糖sugar ,牛奶milk,酸奶yoghourt, 胡椒粉black pepper, 辣椒酱 chili sauce ,牙签toothpick , 餐巾纸napkin ,刀子knife, 叉子fork, 勺子spoon, 筷子 chopsticks,筷子架 chopstick rest 杯子 glass, 盘子 plate,碗 bowl , 打火机 lighter,火柴 match, 笔 pen, 纸 paper, 餐巾纸tissue, 名片 business card ,订餐卡reservation card,（柠檬）水 (lemon) water ,矿泉水 mineral water,靠垫cushion,冰块 ice cube, free免费的, gift 礼物, juice 果汁，骨碟bone plate，青柠 lime ,杯垫 coaster , pot壶, teapot茶壶，搅拌棒 stir, 吸管 straw, 芥末酱 mustard , 番茄酱ketchup,托盘tray,烟灰缸ashtray西式辣酱 Tabasco, 烟 cigarette,雪茄cigar, 桌子 table, 椅子chair, 沙发sofa, 接手台station, 饮品 beverage, 食品food，猪肉pork, 羊肉mutton, 牛肉beef, 鸡肉chicken,面包 bread,蛋糕cake, 收银cashier, 台布table cloth,垫布 laying cloth, 口布 napkin, enough足够, hot热 ,cold冷 , warm 温,doggy bag 打包袋 , draft beer 扎啤 ,tips小费，餐饮部Food Beverage客服部 Customer Relationship Department,前厅部Front Service Department, 厨房部Kitchen, 财务部 Financial Department, 人事部 Human Resources Department, 保安部 Security Department ,保洁部 Public Area, 工程部 Engineering Department, 酒吧部 Beverage Department,市场部Marketing Department,传菜部 Pantry前台接待reservation Desk服务人员必备常用语迎客六部曲：1. 拉椅让座Good evening, is this table ok for you Sir/madam? 晚上好，这张台还可以吗,先生/女士?Do you want me pull the sofa go ahead.愿意我帮您把沙发往前推一下吗？2递送酒水单菜单. This is our menu and drink list , you can read first 。3. 询问酒水Would you like some drinks first ?您需要先来点什么喝的吗？4询问泊车. -Excuse me sir /madam , did our security guard offer the parking service for you ?您好,请问保安有没有为您提供泊车服务？-Yes ,we do.是的，有。-Can I have a look at your parking number card?我能看一下您的号码牌吗？-Here you are/No problem.给你/没问题。-Please tell me 5 minutes ahead of time before you leave, I will let our security guard to park your car at the gate .Thank you for corporation.请您在离开前5分钟告诉我，我会让我们的保安为您泊到门口，谢谢合作！， 5上小毛巾.Excuse me sir, would you like to take the hot towel .Thank you !打扰一下，请您用使用热毛巾解解乏6.自我介绍Hey, nice to meet you, my name is （you can call me）, very glad to serve you tonight, if you like I will recommend for you.嘿，您好，很高兴认识您，我是今晚很高兴为您服务，如果您愿意我为您推荐以下我们的特色菜！点菜六部曲：1. 介绍特色梧桐提供中餐创意菜，在传统中餐基础上，融入西餐元素，不仅好看而且好吃。Fusion or modern Chinese cuisine or innovative Chinese cuisineWish-Wutong provides innovative Chinese cuisine combining traditional Chinese food and western elements. Youll enjoy both the taste and presentation.2. 探寻口味What would you like? / What will you have? / Can I take your order? / Are you ready to order now? 您想点些什么呢？/可以点餐了吗？/您准备好点餐了吗？ 3.合理推荐 Shall I make a recommendation? 需要我帮您推荐一下吗？A lot of people like our Fresh Walnuts with Apple and Celery.很多人比较喜欢我们这里的健康鲜仁。4.赞许客人 Greet！this is my chef special/that is delicious5.复单审核 Let me repeat what you ordered ,OK, Sir?我重复一下您点的菜。How about some soup ?来点汤怎么样？Anything else?其他的呢？Im sorry. We are out of that.对不起，我们那道菜估清！Would you like dessert? / Do you want dessert?您需要点些什么甜品呢？Do you have something allergy? 请问您有什么忌口的吗？6. 感谢客人thank you sir /madam，wait a moment please。送客六部曲：1. Thank you 2. Please take everything at your hands.请带好随身物品！3. Please take our reservation card。4. Did you enjoying your meal? 今天的菜品怎么样？5. We have four sections in our restaurant, the this section is the most popular one,，beside ,we also have the different styles of the band evey Friday and Saturday night from 8:30 to 11:30,you can move to the dancing floor after your dinner.我们这里共有4个区域，您这个是我们最受欢迎的，另外，我们每周五周六晚八点半到十一点半有不同风格的乐队演出，您可以在餐后移到舞池欣赏音乐。6. Thanks for your coming. Wish to serve you next time.谢谢光临，希望下次还能够为您服务！12月19日15.Excuse me ,this is Steamed Weever with Hot and Spicy Sauce , please enjoy your dinner. 您好，打扰一下，这是水煮鱼，请享用！16 Excuse me Sir ,would you like some more water ?先生您好，需要帮您添点水吗?17. You mean you are in a hurry.您的意思是您赶时间是吗？18. Excuse me ,can I take this plate away? 您好，帮您收一下这个骨碟可以吗？19. Excuse me ,do you want to change the new plate （clean the table）?打扰一下，需要帮您换一下骨碟(清理一下台面)吗?20. Excuse me sir, they are all the dishes what you order.先生您好，您的菜都上齐了.21. Hows everything?怎么样？还可以吧？23. Ill turn up / down the air conditioner.我把空调开大点/开小点。24. Whats the matter? 怎么了，有什么事吗？25. Do you have our VIP card ?请问您有我们的贵宾卡吗？26. Well give you a 12% discount. 我们会为您打各8.8折。27. Would you like to pay cash or by credit card? 先生您是付现金还是刷卡呢？28. Does your card has password, Sir? 请问那您的卡有密码吗？29. How about the name of your invoice? 您发票的名称是什么？30. I beg your pardon. / I still dont know what you mean. Can I get the manager? 对不起，能重复一下吗，我还是不明白您的意思,我能叫一下经理吗？31. Excuse me ,please sign your name here.先生你好，麻烦您在这里签一下您的名字。32. Excuse me ,this is your change .先生打扰一下，这是找您的零钱。33. Please take客人常用语1. Can you help me to pull the sofa go ahead.你能帮我把沙发往前推一下吗？2. This is the first time I am been here, can you recommend some good dishes for me? 我是第一次来，你能帮我推荐一下你们餐厅的特色菜吗？3. Can I have some beer, what kinds of beer do you have ? 我想来点啤酒，你们这里有什么啤酒？4. Can you recommend a kind of wine that can match the dishes I ordered .你能帮我推荐一款酒来搭配我点的菜吗？5. No beef ,I am an Indian.我不吃牛肉，我是印度人。6. Do you have some food that no pork in? 你们这里有不含猪肉的菜品吗？7. No spicy/pork/cheese/,please.不吃辣/猪肉/芝士8.I am very sorry ,it is non-smoking here.很抱歉这里是非吸烟区。9. Please wrap it up. / I will need a doggy bag. / Can you give me a box?请帮我打包/我需要一个打包袋/能给我一个袋子吗？10. We need more hot water. 帮我加点热水。11.Can I have one more glass for tea.可以再添一个这个茶的茶杯吗？12. Wed like to change tables. 我们想换张桌子。13.Please bring me a baby chair.帮我拿个宝宝椅子-OK. Which one do you like?好的，你喜欢哪一张？14. Its free.那是免费的。 15. Great! / Perfect! / Wonderful! 很好/太完美了/非常棒 16. Im in a rush.我赶时间/我很着急。17. There is a 10% ( percent of ) service change.这里有10%的服务费。18. Your tips! 你的小费！/Keep the change.保留零钱（给小费的意思）19. Its not what I ordered. / I did not want that.这不是我点的/我没有要这道菜。.20. The music is really loud，can you turn it down.音乐太吵了,你能调小一点吗？21. What kind of vegetarian food do you have? 你们有什么素食吗？22. I want to get Fapiao.给我开张发票。梧桐俱乐部英语培训方案提高篇服务人员常用语1. I will tell my friends to come here.我会告诉朋友来这里的。2. I appreciate that.很感谢你3. It was very nice to talk with you.很高兴好你聊天。4. I have seen you here before，how many times you come here?我以前在这见过您，您来过几次？5. My compliments to the chef .请代我感谢厨师。6. I will get it now .我马上给您拿过来。7. Well ,I am still waiting for my salad啊，我还在等我的沙拉呢。8. I am really sorry, I dont know you order the , we are so busy today.着你的很抱歉，我不知道你点了我们今天实在是太忙了。9. That is your business , I just care about my dinner.那是你们的事，我只关心我的用餐情况。10. I am not sure, Can I have a menu again? 我不太确定，我能再看一下菜单吗？11. What would you like me to do? 您希望我怎么做？12. Please clear the table for us.请帮我们清理一下台面13. There is a hair in my noodles.我的面条里有根头发。14. My soup has a fly in it.我的汤里有颗苍蝇。15. The pumpkin taste strange .南瓜味道怪怪的。16. Can you send it back? 能帮我退回去吗？17. Just cancel the dinner .帮我取消吧！18. Yes, that is what I meant.是的，我正是那个意思。19. What I mean is I dont have much time .我的意思是我没有太多时间。20. Sir, can you please keep your voice down? 先生你能小点声吗？21. I want to complain! Who can I talk to ?我要投诉，我该找谁？22. Mind your own business.不管你的事。23. Sir, that food is not from our restaurant.先生，那不是本餐厅的食品。24. So what?那有怎样?25. You can not eat it here.您不能在这里吃。 26. Sorry I will put it away.对不起