Business Enlish Useful Sentences(外贸常用句型).docx

From the emailDear Pinky:Im still collecting the compensation payments for HRG this year.However, we lost the information before June since we all cannot find the info so farDo you have any idea about the payment before June?If you have the clues, could you pass them to me? As I cant find any clues even if I search Seans computer dataI will definitely keep searching for them as well.Also, we are still waiting Stephanie to provide us final “vendor compensation” for Argos from June to August.Therefore, this sheet is going to be revised once I have more information.And, I will separate into different sheets (based on significant items; such as AQL, PLI, and so on) later on.Dear;We will support 4 CF in new colors if the total new lines selected 15 or above lines. ( the proportion is abt 25% of the total selected lines ) Hopefully it would be the best solution for both sides. Normally we will need 4-6week for sampling. It will be very tight for CIMA to prepare all samples before Xmas time, if received the list by 28/Nov.But anyway we will try to push and advise you the details once get your selected list. as the sample lead time will be different base on product type and materials. So wait for your list to work and to check accordingly! Dear Stanley;a) As per your phone conversation with Pinky this morning, both mercury table & floor lamp samples approved by UK.So we advised our fty to proceed all materials already. Pls noted. b) Now only model: 3326475 CHAD VALLEY creative friends shade with improved color to be checked. I will send you the photos of revised sample for confirmation later. Pls noted. Here attached the revised artworks of two shades for your checking. Pls kindly send us the AI file of that two logos asap. c) 3166116 add on the metal cap, update price is US$15.70/pc. For all others confirmed, we will keep the same as sample sent & Mocha & Cream two tier shades as per UK comment for our mass production. d) Product names for artwork - pls kindly push and send us asap, esp for the shades which LRD on 17/Nov, we need them urgently for finalizing the artworks before 15/Oct. So pls kindly send us before 10/Oct, Tks! e) 3145467 & 2974866 & 3041774 & 3232253 just checked and we can bring the LRD date from 30/Nov to 26/Nov; 2965583 & 3230853 & 3166116 just checked and we can bring the LRD date from 30/Nov to 29/Nov; *Pls kindly accept it as it is really the best we can arrange under the current situation.Pls kindly understand and issue the official POS base on this to avoid any further late schedule. Tks!Dear Stanley,pls see the comments as below:1. CAT#2393485 duck egg :We tried changing current 140pcs to 180PCS/ frame shipper, but its overloaded. And also we tried 120PCS/ frame shipper which will waste too much space, we dont suggest. Now we will accept MOQ to 280pcs ( 2 frame shippers ) to close this case, as its our mistake which we have to pay for higher cost if Uk really place 280pcs each time in the future. 2. CAT#2272771 cream color Same case as above, it is 140pcs per frame shipper. We listed 366pcs as MOQ which is also not correct. We checked your cat estimated qty is 4800pcs, and thus we think 420PCS ( 9% ) would fit the target MOQ. So pls kindly help and accept MOQ 420PCS to cover some loss at the duck egg color. Really thanks for your kindly help and pls kindly update the system on this item. 3. CAT#2748731 The current MOQ 320PCS is not right base on 68pcs per frame shipper. Thus, pls kindly update it to 272 pcs in the system to avoid any order problems later on. We apologize for the inconsistent MOQs sent in the past, we will double check all the information and avoid such issues in the future. Tks again for your kind patience on this case! 1. Cat 83 new line - color variation / pls kindly accept / 06.11.2014We need your kindly help on this case. Currently we are doing the internal checking on Cat 83 new lines production and found some shades with color variation, which we hope it could be accepted.We always try the best to keep the color consistently, however there will be slightly color variation if fabrics not produced at the same time. Hope you would understand and accept it to keep the schedule on time, thank you very much. 1. Sorry that we are not able to accept cancel these orders due to some materials are ready, but we can accept the delivery deferral of 1 month, hopefully you can understand and accept.2. Dear Stephanie,We well understand the point in the C.O.P., however in order to not delay the shipment, the material have been proceeded once we received the order.We just checked that we received the orders on 01 August, now the situation is: all the raw materials for the lamps have been produced out and waited for painting, some materials not ready till now but we have ordered to suppliers with cash deposit which are not able to cancel.Thus we really need your understand to maintain the orders, otherwise we may get big loss on the material and lose our reputation to material suppliers.However as a support, we can accept the delivery deferral of a longer time, so please kindly check with UK when the goods will be needed again so that we can arrange accordingly.1. Dear Stephanie,As explained before, for Argos C82 new lines, due to artwork confirmed too late, and the soonest ship date is 2-June. Attached email fyi!And we did ship below order in 1-June, would you pls waive the penalty of below orders? 2. Compensation1) Hi Mickey,I requested your party to create the artwork on 24 Mar and finally we could only receive the artworks on 15 Apr. The LT was 3 weeks. If you send me the artworks 2 weeks in advance, you can definitely meet the date. Therefore it is hard to waive the compensation. 2) Hi StanleyPlease understand though the 1st artwork guideline is sent to us earlier however we only received the most updated guideline on 08 April. Furthermore there is much change on specification from your QA department in April. You can find attached email for your reference.The actual situation is, we created/amended the artworks without delay after all details were confirmed.Please kindly double check and comment, thanks!3) Hi Sean,For first two emails, they are minor changes. It would definitely not delay your schedule. For the last email, changing cat no. would not affect any new lines. So please shoulder up the responsibility on late ship. 4) Hi StanleyPlease kindly find enclosed more details to prove that we dont have the responsibility on late artwork submission/confirmation.You sent the 1st artwork guideline in Feb. and further artwork information on 24 March.On 7&8 April, some update on guideline and technicalswere received from Carmen and Eddy side.On 10 April, It was confirmed brown box + maroon print for HOH products which means we can do nothing before 10 April.On 11 April we sent 1st artwork 910/2655 for your review firstly, and then passed all the artworks on 15 April, which means we didnt delay the creation of artworks.After 15 April, some amendments were requested from UK but we did revise the artworks within 1-2 working days. During this period we pushed UK to approve the artworks many times and did remind you that the ship date would be postponed to 02 June due to the late artwork approval.Till 09 May, all the artworks were approved.Please kindly double check attached emails and dont count the delay to our side.Thanks!5) Hi Sean,You are right that the guideline was finalized on 10 Apr. However, they are some minor changes. How can you say you cannot do anything before 10 Apr? Therefore we doubt that during 24 Mar to 11 Apr, what have factory done? 6) Hi StanleySince only on 10 April it was confirmed brown box + maroon print for HOH products, so we really cant do anything before 10 April. It was not a minor change but critical factor for artwork design.My point is, we sent the artworks on 15 April and UK approved all on 09 May, it obviously took a long time on the approval.Please kindly note our normal timeline on artworks as below:2-3 weeks to create artworks after guideline or selection is finalized.4-5 weeks is required for printing after artwork is confirmed.Please kindly understand and waive the compensation.3. Dear ,Sorry for the late reply! We do have the difficulties for producing the items with electroplating finishes, while we are working hard to improve the situation.Just hope UK could understand and give CIMA slightly longer production time on those lines with difficulties. Pls kindly find our replies to your points listed: The current situation of electroplating factory you are facing：The realistic situation is many good plating factories in Canton area, which has the environmental protection license, are now overloaded. This situation is getting worse especially this year when many plating factories in Shunde / Foshan areas closed down. The realistic LT of electroplating items /Break down of LT： It depends on volume, color and complexity of the item. If the item is small and the color is standard plating color like Chrome, then normally it takes around 7-10 days for the process to complete. If it is very special color like copper, black chrome etc it will take extra few days more as the factory will wait for all other products/parts plating same color at the same time. The mentioned LT not include reworking, as some color like copper and black chrome with very high defect rate, it will take the process again if color not right in the first time. More than the plating process, LT will take longer if we dont give enough order to the plating supplier. They will always serve faster for those customers with long term business and also for those who pay cash to them. List of items that involved in electroplating see the attached lines for reference! How many electroplating supplier you are currently using/back-up, and where are they locating at：Currently we are using 4 plating factories, located in Huizhou. What action factories have taken to tackle with plating issue?We give the plating factory a longer lead time & offer better payment term.Any future plan for electroplating itemWe will source few more qualified plating suppliers and also we may use more aluminum (Anodizing plating) rather than mild steel (water plating) if the plating supply situation cannot be controlled.4. Sorry we are not able to accept cancel these orders, as some materials are ready, but we can accept the delivery deferral of 1 month, hope you can understand and accept.5. Dear Eddy; Sorry for the late reply! Our people further studied the structure of this unit earlier and worked out the improved one for better operation, which Sean will send you the photos tomorrow for more details. And he will also update you the material status and the schedule for in-line & final inspection. Pls noted，Tks! 6. Dear Sean;For your information: SH changed the internal structure at base & also the wire in order to solve the sensor function and also the wire issue at turning point. Wade will proceed the update report for these points. Pls follow up! Just checked the sample, the function is okay and updated report will be ready in next week.so will you advise Eddy about the change on structure and cable?Base on Anna, SH will send us the improved sample today. So pls follow up. As said, customer needs to check the in-line production, which we scheduled on next Monday or Tuesday, this is to be confirmed base on the actual situation. While will not check the balance qty of 1st order, but on the 2nd Pos.Next Tuesday could be arranged for the on-line QC for below SH orders.So pls kindly follow up the details with ANNA side-then to fix the date for Argos checking. 7. Hi Pinky/Sean,The sample has been approved however the chrome finish has some rough edges and dimples. Please make sure the finish is smooth in mass production. For the air-freight, could you please support $500 listing fee and covering 50 pcs air-freight qty? Moreover, please advise me a soonest handover date as well. 8. Hi Pinky,Sorry to chase you, are you able to come up a solution or suggestion before 6pm today? 9. Hi StanleyNL listing fee $500 and A/F charge of 50pcs is confirmed.Regarding the concerns on rough edges and dimples, we will arrange a trial production of tens of pieces to review the whole quality, to see if we can make the improvement in mass production. Thus we can update to you next Monday.Soonest delivery date would be 22 Oct. if we can confirm the quality improvement on next Monday.Thanks!10. Hi Sean,Thanks for coming up a support. If no listing would be provided, how many pcs of air-freight qty you can support at most? Moreover, how about the result of trail run? 11. Hi StanleySupport will check and advise you tomorrow.Trial production please note we can improve the finish by changing to water electroplating technic.Thanks!12. Hi StanleyIf no NL listing fee is needed, we can support the A/F of 100pcs, please note.Please advise if the order of 1600pcs is finally confirmed and we can start the production?Please advise so that we can arrange accordingly.Thanks!13. Hi Sean,I am chasing the order release from UK and will feedback it in afternoon. Your previous proposal was improved from no air-freight with $700 to 50 pcs air-freight with $500, so could it come up to 100 pcs air-freight with $300? 14. Hi StanleySorry but these already are our best offer and we are not to offer extra more:1)50 pcs air-freight with $5002)100 pcs air-freight without extra NL listing feePlease advise your prefer.Thanks!15. Hi Pinky, Sean and Elence,Argos UK informed that they have reviewed cat launch performance, below orders need to cancel or deferral. Please confirm the cancellation and deferral by return. Thanks for your cooperation.16. Dear Stephanie,Sorry for keep you waiting, pls review the comments below, TKS.Sorry we are not able to accept cancel these orders, as some materials are ready, but we can accept the delivery deferral of 1 month, hope you can understand and accept.17. Hi Elence and Pinky,According to our C.O.P. under point A17 (attached COP, your company agreed and signed on 24 Sep 2012), The Buyer shall be entitled to cancel all or part of any Order by giving notice to the Seller at any time prior to 6 weeks (42 days) from the date of delivery specified in the Order or, in the event that a later handover date is agreed between the parties, by giving notice at any time prior to 6 weeks (42 days) from the latest agreed handover date. Please kindly note that PO#424725 and 424728 to be cancelled due to the order ship date are in the prior to 6 weeks (42 days) from the date of delivery. Please confirm by return. Thank you.18. Sean to me:1) ask anna to cancel the orders with factory, and well keep the material as customer may re-order after long time2) send below email to Stephanie.We well understand the point in the C.O.P., however in order not delay the shipment, the material have been proceeded once we received the order.We just checked we received the orders on 01 August, now the situation is: all the raw material for the lamps have been produced out and waited for painting. Some materials not ready till now but we have ordered to suppliers with cash deposit which are not able to cancel.Thus we really need your understand to maintain the orders, otherwise we may get big loss on the material and lose our reputation to material suppliers.However as a support, we can accept the delivery deferral of a longer time, so please kindly check with UK when the goods will be needed again so that we can arrange accordingly.Thanks!19. Hi Pinky,Any update on the sample?Sorry to tell you that due to the tight time we cannot include this item into gift guide. However, we would still like to have a promotional order during Xmas. Could you please come back to me on the handover date you require?20. Dear Stanley;Thank you for the update. As discussed, we still need 65days for lead time after receiving the order confirmation by email and also the product details. And we will send you the improved sample which you checked this week to UK by today later. And Sean is going to send Eddy the adapter ERP or other related test report for checking. So those orders raised to us earlier all to be cancelled? Right? Pls confirm, tks! Very sorry that we do have difficulty to support any air for this item. But Argos could have the NL support base on our agreement. Right? Hope it would help a little bit. Tks! 21. Hi Pinky,Have you sent the sample to UK? Could you please provide us the tracking number? Thanks22. Hi StanleyThe sample was sent last Friday however tracking no. will be available tomorrow.I will keep you updated once getting tracking no. from agent.23. Hi Pinky,As per the phone conversation, could you please check the air-freight cost of 100 pcs?24. Sean to Pinky,SEF quoted HKD4,823.20 (from factory to UK airport),please note.Thus may reply to customer US$1,000 will be needed.25. Pinky to Sean,The term should be include the cost from airport to their warehouse Argos.Pls recheck. So USD700 can only air ship 50pcs, right?26. Yes , you can say so.27. Pls make sure again the cost checked base on extra carton? Or ? If all checked for 50pcs air cost will not over US$700, then pls reply to Stanley today by sayin