中央电大2013年1月商务交际英语(2)试题.pdf

试卷代号 2140 中央广播电视大学 2012 2013学年度第一学期 开放专科 期末考试 商务交际英语 2 试题 2013年 1月 注意事项 一 将你的学号 姓名及分校 工作站 名称填写在答题鼠的规定栏 内 o考试结束后 把试卷和答题纸放在桌上 试卷和答题纸均不得带 出考场 二 仔细阅读题目的说明 并按题自要求答题 答案一定要写在答 题纸指定的位置上 写在试卷上的答案无效 二 周蓝 黑圈珠笔或钢笔答题 使用铅笔答题无效 621 1 MULTIPLE CHOICE 1 0小踵 每小黯 l分 提 10分 Cboos牵 tbe letter indic绿ting tbe best cboice to complete eacb sentence or answer each question 1 An organization chart is used 一 J A to show exact figures B to show lines of authority C to iIlustrate a procedure 2 How does a process description function A It describes what an object is like B It explains how something works C It explains how to perform a process 3 Customer service is the performance of activities to一一 A control costs of production 日 expand company s business C ensure customer satisfaction 4 Graphic aids provide在 n 一 一一 representation of words A visual B verbal C 在 udio 5 To persuade people you must be able to find ou主 a一一 一缸 for th在m to do it A method B reason C mistake 6 The purpose of a col1ection letter is to 一 A persuade a customer to buy a product B give a discount to a potential custom巳r C ask a customer to pay a past due bil1 7 Choose the most appropriate response to this customer inquiry When can 1忧pect the technician to arrive A 1 have no idea 1 am not responsible for arrangement making B You are on the schedule 1 can call you later with a more specific time C He might be there sometime between 12 00 and 5 00 8 Use a specific resume if 一 A you have one particular job in mind B you don t know which market you re entering C you are applying for a variety of jobs h命川均相峪地哈属偶镇静等各句队队到例喝 622 9 In telephone communication you should一一 A get to the point without any greeting or introduction B keep your company s在ddress in confidentiality C make sure yo口 have the information you need 10 Use direct order n presentation when you expect the audience to be一一 AC thM it pp hU iillH t 叫 B unrec在ptive e 础 阳 范 讯 II TRUE FALSE 10小题 每小题1分 共 10分 Write a T In the space if the statement is true Write an F in the space if the statement is false Your judgment sho法Id be based on your understanding of the c恼rse book 一一一一1 1 Eye contact s the most acceptable form of touching in a business environment 一一一一12 A service provider who lies is behaving unethically 一一 13 A map is used to emphasize d tails of an idea 一一 14 To choos迂 the best graphic aid you must choose one su ted to the objective y hope to achieve 一一一一15 An external customer is someone who works within the company 一 帽 16 An attractive well written resume can lead to an invitat on for a job interview 一一一 17 In describing a process begin each st叩with a v在rb 一 18 A proposal is a formal report that describes在 problem and recommends a solution 19 In oral presentations you should speak as fast as you could 一一 一 嗣 20 Before interview preparing to answer typi臼 questions will help relieve your anxlety 班 QUESTIONS AND SHORT ANSWERS 5小黯擎每小题2分 共 10分 21 What is an unsolicited letter of application 22 List at least THREE types of meeting 23 In which order can a resume be org在nized 24 What should you do in preparing formal oral presentations 25 What s a s号rvice culture 623 N READING COMPREHENSION 10小髓 每小题2分 共 20分 Read the following two passa萨宰割ld answer the qu帽tions Passage One In his job as sales support associate Cal helps four busy salespeople at a company that sells flooring wallpaper and countertop materials for kitchens and bathrooms The company Floors 1 can t help you At other times Cal tells them th叼 ll have to wait for Angelica or make an appointment with one of th告 salespeople Th salespeople how告ver do not have telephones with them when they are out of the showroom and Angelica does not schedule appointments for them 26 What does Cal do as a sales support associate A He sells materials to salespeople B He processes the salespeople s orders C He makes arrangements with customers 27 Which of the following is true 在bout Cal A He helps dozens of salespeople B He offers rewards to salespeople C He presents the problem to the appropriate people 忽而呗弹钢响加袅字 弘 624 28 Which of the following is NOT Angel ca s job A Answering calls B Leaving messages C 5cheduling appointments 29 Customers in the showroom Cal A sometimes inquire B always meet C never talk to 30 Cal is Angelica s一一 一 A external customer B internal customer C service provider Passage Two Interviews are part of most people s working life Here are some handy tips on how to do your best at interviews Don t r苦l st在kenly think that your interviewers want to know a恙 ut you They are interested only in that small part of you that can or can t do the job they have advertised 5adly many of us are so flattered by questions such as Tell me about your strengths that we take it as an invitation to chatter and make fools of ourselves Never think that lots of enthusiasm is enough 5it down with a pen paper and the job description 在nd work out the skills and qualities they are looking for Itemize your technical or professional ski1ls as they match the requirements of the job Then recall an incident to illustrate each of these skills When you have done this you will be in在 position to begin justifying your ability and suitability Remember that very few questions are 1ightly asked If your interviewers are interviewing more than a couple of candidates they have probably worked up a list of eight to ten questions to put to each p缸so几 In well organized businesses they will be making marks in their notebooks as you give your replies An imprecise answer will show that you do not appreciat the val ue of the question 50 think through how you can give strong specific ansv附rs to questions such as Can you work well in a team or on your own or in a small business 625 Avoid giving them reasons to exclude you You want to appear the sort of person who will help out in a crisis make the tea sometimes even if it is not y r job be tolerant of others wh盎tever their age sex race or religion and be easy to manage Don t attack your previous employer as it suggests you might attack your n在w one Try asking them a few questions If you盘sk what sort of projects you would be likely to start work on you might th创1 get back some very useful feedback If they start opening Up to you you can get into a mOre equal conversation and may have an opportunity to show that you can d al w th the sort of s tuat on they are describing 31 The passage is to show the applicant how to一 A prepar告 for a job interview B do their best at a job interview C impress the interviewers at a job interview 32 The applicant should not attack his previous boss at the in忧rview because 一一 A the int桂rviewer and the applicant s previous boss may be birds of a feather B a man who speaks ill of somebody else in the back is not reliable and trustworthy C the interviewer may think th肘 if one attacks his previous employer now he might attack his new on later 33 Why is it good for the applicant to ask the interviewer a few questions A He can have mor苦 chance of demonstrating his ability B He can learn more about the interviewer s likes and disl kes C He can make the interview run in the way in his favor 34 According to the passage which of the following s true A You should answer every question raised by the interviewer as thoroughly as possible B You should try your best to flatter the interviewer and never disagree with him C It is foolish to take the question Tell me about your strengths as an invitation to chatter 35 It c在n be inferred from the passage that一一一 J A interviewers always want to know as many as possible about the applicant B a careful at lalysis of your qualifications will better prepare you for the interview C one should give more attention to questions like必Can you work well in a team 626 V TRANSLATION 4段韶文 每段5分 共 20分 Translate the following pa部ages into Chine萄队 36 The four step visual aids process is a deciding whether your oral presentation requires visual aids b choosing the best visual aids c preparing your visual aids and d presenting your visu在1 aids 37 To organize a persuasive message follow these steps 1 gain the re在der s attention 2 show the reader that he or she has a need 3 explain your solution to that need 4 present the supporting information and 5 end by asking for a specific action 38 Before sending your resume to prospectiv employers or schedllling any interviews yOll need to analyze the job market Analyzing the job market involves determining actual job openings and gathering information abollt organizations for w剖ch you want to work 39 A briefing is a short presentation usually given at a m时ting or a conferenc to bring people up to date on business activities projects programs or procedures 在 WRITING 30分 40 Create a table that arranges into rows and columns the information in the paragraph below Include a title for the table as well as labels at the top of each colllmn 10分 Th号 MicroTech Hllman Resources Department submits the following in formation to top management about five new employees hired during the month of Octob柑 2009 Sally Anderson was hired as an IT specialist for the Chicago office at a salary of 38 000 Andre Boulanger was hired as an accollnt r presentative in our New Orleans office at a salary of 45 000 Di在na Cabrerra w在s hired as an allditor in our Boston office at a salary of 42 500 Akeo Matsumi was hired as a programmer in our Chicago office at a salary of 53 000 Sara Beth Walton was hired as在 lawyer in our Atlanta office at a salary of 69 000 钊 Write a letter to the boss of the shop which you worked for last summer Ask him to wr te a letter of recommendation for you to Mr Wang the personnel manager at Parkson Department Store Beijing You are applying for a sales position in the Men s Cloth ng Department Ask him to make a special mention of your sk ll as在 salesman and ability to work with others Do not forget to express your thanks and ask him to send the letter before a certain date 20分 627 试卷代号 2140座位号仁口 中央广播电视大学2012 2013学年度第一学期面开放专科 期末考试 商务交际英语 2 试题答题纸 2013年l丹 l 日 I HM 盟 I N 1 v 1有 总分i 1 MULTIPLE CHOICE 10 小题 每小题1分 共 10分 1 2 3 4 5 6 7 8 9 10 Ijt IW AI n TRUE FALSE 10小题 每小题1分 共 10分 11 12叠 13 14 15 16 17 18 19 20 m QUESTIONS AND SHORT ANSWERS 5小题 每小题2分 共 10 分 21 22 23 24 25 628 1 川侃护咨喧向艳梅静 换纫嗡锈莓梆踹毡2乓叹一句 扣俨俨民阵非说喝摒句 响警梳得省事啼啼强蝇到接刑部 舍 阳 审仰忧 彷V伺机组萨布锵 也 8俨纵傣马 飞忡 南非 啕鹅啕静静却向德睁懒狲带部棉横屹马仙 N READlNG COMPREHENSION 10小露警每小题2分 共 20分 26 27 28 29 30 31 32 33 34 35 V TRAr嗨LATION 4段摄文 每段5分疆共 20分 I lnAI 36 37 38 39 飞 WRITING 30分 I lnAI 40 41 629 试卷代号 2140 中央广播电挺大学2012 2013学年度第一学前面开鼓专科 期末考试 商务交际英语 2 试题答案及评分标准 供参考 2013年1月 1 MULTIPLE CHOICE 10 小题 每小题2分 共10分 Cboo啄e tbe letter indicating tbe b锦t cboice to complete eacb sentenc告 or answer辅cb question 1 B 2 B 3 C 4 A 5 B 6 C 7 B 8 A 9 C 10 C 自 TRUE FALSE 10小题 每小题1卦 共10分 Write a T in tbe space provided if tbe statement is true Write姻F in tbe space if tbe statement is false Your judgment sbould be based on your understanding of tbe course book 11 F 12 T 13 F 14 T 15 F 16 T 17 F 18 T 19 F 20 T 盟 QUESTIONS AND SHORT ANSWERS 5小题 每小题2分 共 10分 21 What is an unsolicited letter of application An unso1icited letter of在pp1ication is written to apply for a position that has not been advertised or announced and may or may not be open 22 List at least THREE types of meeting 1 Meetings to inform 2 meetings to develop new ideas 3 meetings to make d桂cisions 4 meetings to delegat程 works 5 meetings to collaborate and 6 meetings to persuade List at least three 23 In which order can a resume be organized In reverse chronological order or in functional ord衍 24 What should you do in preparing formal oral presentations You should determine the objective of your speech analyze the audience determine the time available for the sp ech gather information and determine the appropriate mode of delivery 虐的也刷刷局传崎剁孵勘佛脚地 耐e中 630 25 What is a service culture A combination of customer focused policies and attitudes that penetrate a company N READING COMPREHENSION 10小题警每小题2分 共 20分 R告ad the following two passages and answer th苦 questions Passage One 26 B 21 C 28 C 29 A 30 B Passage Two 31 B 32 C 33 A 34 C 35 B TRANSLATION 是段锺立 每段5分 共 20分 Translate the following passages into Chinese 36 The four吨位ep visual aids process is a deciding whether your oral presentation requires v sual aids b choosing the best visual aids c preparing your visual aids and d presenting your visual aids 使用视觉辅助工具的四个步穰是 考虫你的口头拣述是否需 要挠觉辅勤工具 选择最佳的榄觉辅黠工具z准备待绪皇进行展糕 31 To organize a persuasive message follow these steps 1 gain th号 reader s attention 2 show the reader that he or she has a n在ed 3 explain your solution to that need 是 present the supporting information and 5 end by asking for a specific action 建 持 个说服性结息要遵锚以下步骤 1 辍引读者注意力 2 向读者展示他 她 的需求 3 解 释体对该需求的解决办法 的提供补充偌息 5 结束时要求读者采取具体仔稽 38 Before sending your resume to prospective employers or scheduling any interviews you n优d to analyze the job mark创 Analyzing the job market involves determining actual job openings and gathering information about organizations for which you want to work 在给程 标雇主发简 i或接受西试之前 你需要分析工作市场 分析工作市场需要你镇定实郎的职位 空锢 收集你想进入的机掏的信息 39 A briefing is a short presentation usually given 在t a meeting or a conference to bring peop