Quiz(C10-C12)(1).doc

Chapter 10 Organizational Structure and Design Organizational structure is defined as a a set of managerial decisions and actions b a formal framework by which job tasks are divided grouped and coordinated c a process that is done best if it is done quickly d all of the above Organizational design is based on decisions about a work specialization and departmentalization b chain of command and span of control c centralization and decentralization d all of the above Which statement accurately defines work specialization a the degree to which tasks are divided into separate jobs b individual employees specialize in doing part of an activity rather than the entire activity c jobs are ranked relative only to their worth or value to the businesses d a and b On what basis are jobs grouped in order to accomplish organizational goals a departmentalization b centralization c formalization d coordination Sales responsibilities divided into the Southwest Midwest southern northern and western regions would be an example of what type of departmentalization a product b geographic c process d outcome What kind of departmentalization would be in place in a government organization where different public service responsibilities are divided into activities for employers children and the disabled a product b geographic c outcome d customer The continuous line of authority that extends from the upper levels of management to the lowest levels of the organization is a authorized line of responsibility b unity of command c responsibility factor d chain of command The theory that a person should report to only one manager is called a authorized line of responsibility b unity of command c responsibility factor d chain of command The concept that defines the number of subordinates that report to a manager and that indirectly specifies the number of levels of management in an organization is called a authorized line of responsibility b unity of command c responsibility factor d span of control The degree to which decision making is confined at a single point in an organization is described as a unity of command b chain of command c span of management d centralization The degree to which jobs are standardized and guided by rules and procedures is called a work specialization b centralization c decentralization d formalization Structure is related to the size of the organization such that larger organizations are more a mechanistic b organic c structurally weak d decentralized Which of the following would likely be found in mechanistic organizations a wide span of control b empowered employees c decentralized responsibility d standardized job specialties Which type of environment is best suited for mechanistic organizations a dynamic b manufacturing c service d stable Organizations that are highly flexible and adaptive are described as a organic b mechanistic c rational d intuitive Chapter 11 Managerial Communication and Information Technology For communication to be successful meaning must be imparted and a received by the other person b an action taken by the receiver c feedback established d understood consists of all the patterns networks and systems of communication within an organization a The grapevine b Interpersonal communication c Organizational communication d Open communication The process through which the symbols of a message are translated into a form that the receiver can understand is called a decoding b encoding c reinstating d expanding Disturbances that interfere with the transmission receipt or feedback of a message are called a feedback b feed forward c the channel d noise is the actual physical product encoded by the source a An idea b A message c A written note d A hand signal is the deliberate manipulation of information to make it appear more favorable to the receiver a Spin b Encoding c Fabricating d Filtering Information overload occurs when a we have too much information to work with b the information we ve been given is too detailed c the information we ve been given exceeds our capacity to process it d all of the above When a manager asks an employee to complete a task he or she is communicating a hypothetically b theoretically c informally d formally Organizational communication that is not defined by the organization s structural hierarchy is called a theoretical b hypothetical c informal d formal Lateral communication takes place among any employees a on the same organizational level b in the same work group c within the same organization d assigned to the same supervisor When there is an interest in the efficiency and speed of communication between managers at different levels and in different departments then a upward communication works best b diagonal communication should be used c lateral communication is ideal d informal will work the fastest Which of the following forms of communication do cross functional teams rely heavily on a downward b upward c theoretical d lateral In the all channel network communication flows a between an identifiable and strong leader and others in the work group b in a circle until all of the members of a work group has been informed c freely among all members of a formal work team d among the managers of a functional area of an organization If a company is concerned with high member satisfaction which of the following communication networks is best a chain network b horizontal network c wheel network d all channel network Chapter 12 Human Resource Management An assessment that defines the jobs and behaviors necessary to perform the job is known as a a job description b job specification c goal oriented job definition d job analysis A written statement of what a job holder does how it is done and why it is done is known as a job specification b process departmentalization c goal oriented job definition d job description A list of the minimum qualifications or requirements needed by an employee to perform a job is known as a a job analysis b job description c responsibility factor list d job specification Job analysis is concerned with which of the following human resource planning aspects a deciding how well someone is performing his or her job b what behaviors are necessary to perform a job c hiring someone to do a job d estimating pay on job level in an organization Which of the following focuses on the qualifications a person must possess to perform a given job successfully a job analysis b job description c job specification d job rotation Most studies show that the best source of superior job candidates is a college campuses b newspaper advertisements c executive search firms d employee referrals Recruitment is the process of a hiring employees from competitors b locating identifying and attracting potential employees c measuring the pressure in the local labor market d hiring from outside the organization brings into the light the goals of the work unit that a new employee is hired into a Organizational orientation b Work unit orientation c Realistic job preview d Assessment center If a training event includes learning to be a better listener or learning to interact effectively with coworkers it is attempting to teach a technical skills b interpersonal skills c problem solving skills d observational skills The oldest and most popular performance appraisal method allows the evaluator to rate employees on an incremental scale This is called a a written essay b critical incident c graphic rating scale d multiperson comparison The most thorough performance appraisal method utilizes feedback from supervisors employees and coworkers a management by objectives b 360 degree feedback c critical incidents d graphic rating scales SCENARIO QUESTIONS For each of the following choose the answer that most completely answers the question Human Resource Planning Scenario Steve is hired to manage the human resources department of a local manufacturing company This company has the reputation of being the firm where you work until you find your next job Employee turnover is high and morale is low Steve is determined to change the situation and make the organization s human resources a competitive advantage and source of pride for the firm As one of his first tasks Steve s boss asks him to develop a database of the education special capabilities and specialized skills of all the employees This is known as a a simple design of the organization b human resource inventory c division of labor d job analysis Steve believes that part of the reason for the high turnover is that individual jobs are very poorly defined Employees are not sure of what is expected of them and that performance standards are unequal between regions and functions Steve