皇冠假日酒店客房楼层标准服务程序HKFL-0041How to clean long stay rooms.doc

STANDARD OPERATING PROCEDURE标准操作程序How to clean long stay guestroom怎样清洁长住房Task Number:任务序号HKFL-0041客房部文件-0041Department: 部门Housekeeping客房部Date Issued: 签发日期October- 20062006年10月Guest Expectation:宾客期望N/ATime to Train: 培训时间25 minutes25分钟Why is this task important for you and our guests?为什么这个任务对你和我们的顾客那么重要？Answers: 答案1. It is important that we return all keys and the worksheet to ensure proper recordingand security.归还所的钥匙和工作表对确保安全和恰当的纪录是重要的。2. Keys are hotels belonging.钥匙是酒店的财产。WHAT/ STEPSHOW/ STANDARDSTRAINING QUESTIONS1) Procedure Enter the guest room进房程序According to “How to enter the guest room procedure”参考“如何进房程序”。Make sure that you would not disturb guest.To signal guest before entering room确保你没有打扰客人，进房前让客人知道。2) Set up supplies and equipment for cleaning the room准备打扫房间的工具Place the vacuum the cleaner outside the room by the open door.把吸尘器放在房间外面。Place the cleaning supply caddy on the floor by the wall inside bathroom把清洁盒放在卫生间外面。3) Prepare for cleaning room准备清洁房间Remove room service equipment.撤出房间里送餐用品。Check guest laundry with list or not and collect.检查客人洗衣是否填好洗衣单并收取。Collect all trash and empty ashtray and dustbin.收出房间里的垃圾倒干净烟灰缸和垃圾桶。Strip the bed check any bed carefully.撤床并检查客人的物品。Making bed.做床。Fold the nightgowns or pajamas neatly and place them on the bedspread.把睡衣整齐地叠放在床头。）Dust the guest room房间抹尘Dust the room in clock-wise motion with damp cloth.按随时间方向抹尘。Lift the guests property and dust under them. Then put them back in the same order as before.把客人的物品拿开抹尘，然后放回原来的位置。Check the minibar items.检查迷你吧物品。Check on the room maintenance检查房间的维护保养。Neatly place shoes side by side, hang lying clothes neatly over a chair.把鞋整齐地摆好，把衣服挂在椅子上。If the air conditioning is always on high, so leave it on high.如果调保持较的温度，保持原来的温度。）Begin to clean the B/room开始打扫卫生间Spray the toilet cleaner in the toilet bowel.喷少量厕洁剂在马桶里。Clean the coffee/teacups and ashtrays with disinfectant.用消毒液清洁咖啡杯、茶杯和烟灰缸。Clean the basin , vanity counter ,bathtub, and shower area with bathroom cleaner.清洁面盆面台，浴缸和淋浴间。Clean the toilet bowel and tank with WC.清洁马桶Dry on above things as well as mirror.擦干净子和所有物品。Clean the floor.清洁地面。Clean the bathroom door.清洁卫生间门。6）Replenish room supplies补充房间客用品Replenish guest supplies and linen into room.更换客用品和棉织品。Vacuum the carpet of bedroom.房间吸尘。To around the room check again , ensure everything all right.再整体检查一遍，确保无任何问题。Remove the keycard lo