ebay买家沟通邮件模板.doc

精品文档买家沟通邮件模板1. 当收到买家的付款以后Dear valued customer,Your payment has been received for the following item. We will ship it within _ business days as promised. After doing so, we will send you a notification letter, with tracking number information if applicable.（中文：我们已经收到了您订购商品的款项。我们将在承诺的 个工作日内为您发货。商品发出后，您将会收到一封发货提醒邮件，若您的订单可以提供追踪查询，邮件内亦会包含跟踪号码。）Two points for clarification:（中文：两点声明）1. Shipping charge: some buyers might think our shipping charge is high. But the fact is NOT, we charge you based on the actual shipping cost.（中文：关于运费：有的买家可能会认为我们的运费偏高，其实不然，运费是根据实际运输成本来计算的）2. Shipping time: because you bought the item from the other side of the world, it will need to be shipped and the shipping period the seller has no control over the amount of time it will take the shipping company to deliver the item to you. What we can ensure is that the item is shipped within certain biz days as promised.（中文：运送时间：因为您是跨国网购，所以商品的运输和派送时间较长且属于卖家的不可控因素。但是我们可以保证我们的发货是非常及时的。）Therefore, please DONT leave us with negative feedback. We wish your could give us positive ratings.（中文：因此我们希望您收到商品后给我们积极正面的而不是负面的评价。）Yours Sincerely,Seller Name or ID2. 当物品发出以后A. 如果使用的挂号运输方式，如EMS或者挂号小包Dear valued customer,The postman just picked up your item from our office. It is estimated to arrive in 7-10 days in normal conditions. If not, please dont hesitate to contact us.（中文：您订购的商品已经交付邮局，估计正常情况下该商品将在7到10个工作日送达。如果在上述时间内您没有收到货的话，请及时与我们联系。）Here is the tracking number of your parcel , and you can check the updated shipping information at www._.com.（中文：您的订单包裹跟踪号是 ， 您可以在 官方查询网站 查询包裹的物流状态。）Here are some kind reminders on rating sellers postage time and shipping charge. We warmly welcome your feedback（中文：以下是关于如何评价卖家的货物运输时间和物流费用的温馨提示。）1. When rating sellers on postage time, please rate the seller on the time it took us them to mail the item, not the time it took you to receive the item. Sellers should not be held responsible for delays in mail services, international customs delays or for the time it took for your payment to clear.（中文：在给卖家的运输时间评分时，请根据卖家在接到您的订单后的发货速度来评分，而不要根据您花了多场时间才收到货来评分。您不应该让卖家来承担发生邮局运输延误、海关检查延误或者是您的款项到帐发生延误等相关责任。）2. When rating the seller on postage and handling charges, remember that sellers may charge actual packaging material cost and a reasonable handling fee to cover the sellers time and direct cost associated with postage. For international transactions, you may also be responsible for possible duties, taxes, and customs clearance fees as requested by country laws.（中文：在给卖家的邮费和订单处理费用评分时，请记住卖家有可能会收一部分与成本相关的包装材料费和一些合理的订单处理费。对于国际网购，您还需要做好承担有可能出现的关税以及一些与清关相关的费用的准备。）Thanks again for shopping with us and your great understanding. We sincerely hope our item and customer service can give you the best buying experience.Yours Sincerely,Seller Name or IDB. 如果使用的是不挂号小包Dear valued customer,The postman just picked up your item from our office. (We will write you another e-mail later to prove we shipped the item.) It is estimated to arrive in 14-21 days in normal conditions. If not, please do not hesitate to contact us. We shall do whatever we can to help you.（中文：邮局工作人员已取件（我们会给您一封单独的发货证明邮件）。正常情况下，您的商品预计将在14-21个工作日后达到。如果到时您没有收到货，请及时与我们联系。）Here are some kind reminders on rating sellers postage time and shipping charge:（中文：以下是关于如何评价卖家的货物运输时间和物流费用的温馨提示。）1. When rating sellers on postage time, please rate the seller on the time it took us them to mail the item, not the time it took you to receive the item. You should not hold sellers responsible for delays in mail services, international customs delays or for the time it took for your payment to clear.（中文：在给卖家的运输时间评分时，请根据卖家在接到您的订单后的发货速度来评分，而不要根据您花了多场时间才收到货来评分。您不应该让卖家来承担发生邮局运输延误、海关检查延误或者是您的款项到帐发生延误等相关责任。）2. When rating the seller on postage and handling charges, remember that sellers may charge actual packaging material cost and a reasonable handling fee to cover the sellers time and direct cost associated with postage. For international transactions, you may also be responsible for possible duties, taxes, and customs clearance fees as requested by country laws.（中文：在给卖家的邮费和订单处理费用评分时，请记住卖家有可能会收一部分与成本相关的包装材料费和一些合理的订单处理费。对于国际网购，您还需要做好承担有可能出现的关税以及一些与清关相关的费用的准备。）Thanks once again for shopping with us. We sincerely hope our item and customer service can give you the best buying experience.Yours Sincerely,Seller Name or IDC. 寄出证明（作为无法在网上查询的包裹的跟进）Dear valued customer,Please find prove of items shipping in below picture. It is estimated to arrive in 14-21 days in normal conditions. If not, please do not hesitate to contact us. We shall do whatever we can to help you.Yours Sincerely,Seller Name or ID3. 货物发出后的第10天（针对于无法在网上查询的包裹）Dear valued customer,10 days have passed since your item was shipped. It should reach you very soon. In normal conditions, it takes around 10-21 days from China to USA（中文：距离货物发出已经10天了，您应该很快就能收到您订购的商品。正常情况下，中国到美国的货运时间是10-21天）When you receive it, we sincerely hope that you will like it and appreciate our customer services. If there is anything you feel unsatisfied with, please do tell us. This will help us know what we should do to help you as well as how we should improve.（中文：希望您到时候会喜欢我们的商品并满意我们提供的客服。如果您有任何不满意的地方，请务必告诉我们，以便我们知道如何能更好地为您服务。）If you are satisfied, we sincerely hope that you can leave us a positive comment, which is of vital importance to the growth of our small company.（中文：若您收货后感到满意，我们诚挚地希望您能给我们一个好评，因为这个对我们的业务发展是至关重要的。）PLEASE DO NOT leaves us negative feedback. If you are not satisfied in any regard, please tell us.Thanks once more for your purchase!Yours Sincerely,Seller Name or ID4. 货物发出后的第20天（针对于无法在网上查询的包裹）Dear valued customer,20 days have passed since your item was shipped. Have you received it? In normal conditions, it takes around 10-21 days from China to USA.（中文：距离发货已经20天了。您收到货了么？正常情况下的到货时间是10-21天。）If you havent received your item and this situation lasts to the 30th day, please do contact us. A FULL REFUND will be issued to you with NO EXCUSE. We do not want to give you a bad buying experience even when the shipping is out of our control.（中文：如果您在商品发出的30天后依然没有收到货，请务必与我们联系。我们提供无条件的全额退款服务。尽管运输时间不是我们可以控制的，我们还是不能够给您差的购物体验。）But if you receive it, we sincerely hope you can leave us a positive comment if you like it and appreciate our customer services.Thanks once more for your purchase.Yours Sincerely,Seller Name or ID5. 包裹妥投后（针对于在网上查询的到包裹）Dear valued customer,According the tracking information, the item has been successfully delivered to you. We sincerely hope you will like it and be satisfied with our customer services. If you have any concerns, please dont hesitate to contact us. We would like to do whatever we can do to help you out.（中文：根据运单跟踪信息，您订购的商品已经安全地