航空商务英语练习Unit 12 Check-in.doc

Unit 12Check-inPart OneWarming UpDiscussion:1.What is check-in? Discuss in pairs and give the definition orally._2.How many steps are involved in check-in? First of all, tick the following important elements for check-in and then arrange them in order.Reserve the seat 25KAssign the seatWeigh the baggageAnnounce the boarding informationIssue the ticketPut the name on the waiting listIssue the boarding passAsk passenger to go to the security checkConfirm the reservationCharge for the overweight baggageEndorse the ticketCheck the travel documentsLabel the baggageReroute the passenger1)_2)_3)_4)_Part TwoDialogues in SituationSituational PracticeI.Your passengers will check in the following flights and request the window seats. First you should examine the passengers travel documents and then reserve the seats for your passengers:1.A passenger checks in for CA957 toSingaporeand requests a window seat.You reserve a window seat 28K in Y class in a non-smoking section.2.Passenger checks in for MU 515 toOsakaand requests a window seat in a non-smoking section. Unfortunately there is no window seat available. You reserve an aisle seat 15E in Y class in a non-smoking section.3.Passenger checks in CZ363 toBangkokand requests a window seat in Y class.No window and aisle seats are available. You reserve a forward seat 12B in Y class in a non-smoking section.II.Passengers will check in the following baggage. You weigh and label the baggage and then issue the boarding pass. Meanwhile you announce the boarding information:1.Passengers will check in two suitcases and two handbags. His seat number is15Ain economy class; boarding time; 9:50a.m.; boarding gate: 20.2.Passengers will check in one trunk and one large suitcase and one briefcase. His seat number is a window seat 11K in Y class in non-smoking section; boarding gate 15; boarding time: 10:55a.m.3.Passengers will check in one suitcase, one wooden box and one rucksack. His seat number is an aisle seat 21D in non-smoking section; the gate number: 14; boarding time: 1:45p.m.Part ThreeLanguage PracticeI.Match the phrases in column A with those in column B(A)1.Id like to ask you to pay2.What?3.How many pieces of baggage?4.You can take5.One half of your baggage ticket goes6.Please sign your name7.Would you care to?8.Passengers are requested to(B)a.()are you going to check inb.()on your suitcase while the other is stuck to your air ticket.c.()carry-on baggage with you in the cabind.()on the back of this baggage claim checke.()excess baggage charge for overweight.f.()check over this list of personal items.g.()check in one hour before the scheduled departure time.h.()if I miss my connecting flight.II.Try to make appropriate responses to the following inquiries:1.P:Excuse me, is this where Im going to check in for Flight CA981 toSan Francisco?A:_.2.P:What kind of travel documents do I need for checking in my flight?A:_.3.P:What would you do after weighing my baggage?A:_.4.P:What kind of baggage do you handle at the check-in counter?A:_5.P:Can I keep my flight bag with me in the cabin?A:_.6.P:That traveling bag which goes with me is a checked bag, isnt it?A:_7.P:When should I get to the airport for check-in?A:_.8.P: The excess baggage charge is too expensive. Is there any other way to send my baggage?A:_.9.P:I wonder if I need something to board the flight.A: _.10. P:Where shall I go after completing the check-in procedure?A:_.III.Situational Responses:You are going to read a situation, then based on the situation make proper responses to the inquiries from the passenger:A passenger checks in for Flight CA933 toParis. No window seat is available and he is assigned an aisle seat25Cin economy class in a non-smoking section. He is carrying 2 large suitcases and one traveling bag. His boarding time is 11:00a.m. and his boarding gate is 5.P:Good morning. Is this the check-in counter for FlightCA933 toParis?A:_P:Here are my travel documents. I dont think there is anything wrong with them.A:_P:Good. May I have a window seat in a non-smoking section?A:_P:OK. An aisle seat suits me, too.A:_P:Thats fine. Well, Im carrying two pieces of baggage.A:_P:Here you are. I hope they are not overweight.A:_P:Is there anything that I need to board the flight?A:_P:Which gate shall I go to and when do we expect to begin boarding?A:_P:Do I need to go through any other checks before boarding?A:_P:Thank you very much. Good bye.IV.Dialogue Completion:Fill in the blanks with the given words:the conveyor belt;overweight;the limit;passengers;late;baggage;tickets and passports;check inA:Good evening, sir.P:Evening. Is this where we _ for the flight toCopenhagen?A:Thats right, sir, Flight 402.P:I hope were not _.A:No, there are still quite a lot of _to come. What name, please?P:Chesterton, Mr. and Mrs. Chesterton.A:Mr. and Mrs. Chesterton Here we are. May I see your _. Please?P:Here you are.A:Fine. Is this all your _?P:Thats right. These two cases and the two smaller bags.A:Would you lift them onto _?P:I hope were not _.A:No. Youre well within _.Part FourCommunication ActivityDiscuss the following situations then make dialogues with your partner.1.Mr. White and his wife are going toNew Yorkon FlightCA981. They request the party seat in economy class in a non-smoking section. They have two large pieces of baggage. As an agent, you assign them two seats:7Aand8Ain economy class. You weigh their baggage which is within the limit. Then you announce the boarding time: 14:50p.m. and the boarding gate: 7.2.Mr. George Brown is going to check in for FlightMU559 toMadrid. He is carrying two pieces of baggage. He is traveling first class and wants a window seat. The agent assigns him seat2Aand tells him that his flight is expected to begin boarding at 20:00p.m. T