酒店管理系统用户操作手册.doc

酒店管理系统用户操作手册The System operators manual of Hotel Management System 拟 制 人 荧火虫项目组 审 核 人 批 准 人 二零一零年十一月三十日目 录1 关于系统(About System)11.1 手册阅读指南(Manual Reading Guide)11.2 产品说明(Product Description)11.3 阅读方法(Reading Methods)11.4 使用系统要求(Requirements of Systems Use)22 登录模块（Login module）22.1 功能描述（Functional Description）22.2 登录方法(Logging Method)22.3 注意事项（Notes）33主界面功能描述(Main Interface Functions Described)44 客房管理(Room Management）54.1 客房管理功能描述(Room Management Function Description)54.2 入住登记(Registration)54.3 换房登记(Move Rooms Registration)94.4 退房登记(Check-out Registration)124.6 预订入住(Reservation Check-in)225 餐饮管理（Catering management）275.1 功能描述（Functional description）285.2 使用餐饮管理（Use catering management）285.3 餐饮预定（Catering reservation）285.4 餐费入账(Meals enter an item in an Account)325.5 消费入账(Consumption Account)366 信息查询模块（Information Query Module）406.1 入住旅客信息查询（Check passenger Information Enquiry）406.2 客户入住状态查询（Customer Check Status Inquiry）426.3 物品消耗信息查询（Consumption of information goods query）436.4 物品消耗汇总查询（Consumption Goods Aggregate Query）466.5 押金消费信息查询（Deposit Consumer Information Search）487 报表管理(Statements Management）497.1 客房入住报表(Guest Room Occupancy Statements)497.2 客房消费报表(Guest Room Consumer Reports)537.3 客房话费报表(Registration)567.4 客房结账总表(Registration)618 系统管理（Systems Management）658.1系统管理功能描述（Systems Management Functional Description）658.2 操作权限设置（Operation permissions）658.3 修改用户密码（Modify user password）688.4 酒店信息设置（Hotel information set）698.5 酒店客房设置(Hotel Rooms Settings)728.6 消费物品设置(Consumer Goods Settings)728.7 系统帮助设置(System Helps Settings)73（1081308104 陈赛花）1 关于系统(About System)1.1 手册阅读指南(Manual Reading Guide)本手册对“酒店管理系统”的功能和使用方法做了详细、全面、有步骤的介绍，认真阅读本手册，有助于您更好的掌握、理解和使用本系统。This handbook for Hotel Management System the function and the method of use to do a detailed and comprehensive and systematically introduced, read the manual, help you better control, understanding and using this system.1.2 产品说明(Product Description)“酒店管理系统”，是基于C#及SQL Server 2005数据库开发的一套C/S(工作站/服务器)结构的酒店管理系统。主要功能包括：Hotel Management System, is based on C # and SQL Server 2005 database development of a set of C/S (workstation/Server) structure of the hotel management system. The main features include:客房管理：入住旅客的信息登记、换房信息登记、结账退房登记、旅客预订信息登记、预订旅客入住信息登记、押金交纳信息登记、账单打印。Housekeeping: checking in passenger information registration, the registration and billing information move rooms check-out registration, passenger reservations information registration, reservation passenger information registration, deposit check-in registration, pay the bills print information.费用管理：旅客用餐消费登记、话费登记、旅客店内其它消费登记。Cost Management: passenger dining consumer registration, the registration fee, passenger in-store other consumer registration.查询管理：入住旅客信息查询、酒店客房入住情况查询、酒店商品消耗情况查询、酒店商品消耗汇总情况查询、旅客预交押金及消费金额查询。Enquiry Management: checking in passenger information query, hotel occupancy query, hotel commodity consumption query, hotel commodity consumption to gather a circumstance inquiry, passenger pay deposit and consumptive amount query.报表管理：客房入住报表、餐费报表、消费报表、话费报表、结账汇总表。Statements Management: room occupancy statements, meals statements, consumer reports, words fee statements, check summary form.系统设置：用户操作权限设置、用户密码修改、酒店信息设置、酒店客房设计、消费物品设置、系统帮助。System Settings: user operations permission Settings, the user password revision, hotel information setting, hotel rooms in design, consumption goods setting, the system helps.1.3 阅读方法(Reading Methods)本手册按照分类逐项描述的方法进行书写，用户可以通读，也可以按照自己所做的工作内容，分类参照。手册中，对于分类后的业务、按照业务操作习惯和工作流程，分以下几个部分说明：This manual item by item according to the classification of the method described writing, users can read, can also according to their work done content, classification reference. In manual, for after classifying of business, according to business operation habit and workflow, divide the following several parts illustration： 模块的功能描述对一个功能模块的功能先进行一个概括的描述性的说明。 Modules of the system is describedTo a function module function to a general descriptive instructions. 操作方法对如何进入一个功能模块，详细说明所要操作的菜单及具体的操作流程。 Operation methodOn how to enter a function modules, detailed instructions to operate the menu and concrete operating processes. 各种业务的功能说明和详细的业务操作步骤给出各功能模块下进行一项业务的详细说明，给出具体的操作流程和注意事项。 Various business functional specification and detailed operation stepsGiven the function module under a business detailed instructions, specific procedures and precautions.1.4 使用系统要求(Requirements of Systems Use)（1）服务器系统要求：最低Petium500以上处理器，推荐P3 750以上。最低1G硬盘空间，推荐10G以上。最低128M内存，推荐516M以上。Windows2000 Server。Microsoft SQL Server2005。(1) Server system requirements:Minimum Petium500 above processor, recommend P3 750 above.Minimum 1G disk space, recommend 10G above.The minimum recommended 128M memory, 516M above.Windows 2000 Server.Microsoft SQL Server2005.（2）客户端系统要求：最低Petium200以上处理器，推荐P3 450以上。最低64M内存，推荐128M以上。(2) The client system requirements:Minimum Petium200 above processor, recommend P3 450 above.Minimum 64M memory, recommend 128M above.（1081308113 马晨）2 登录模块（Login module）2.1 功能描述（Functional Description）系统管理员直接输入账号和密码登录。各部门管理员若要使用本软件，需要用系统管理员所分配的账号和密码登录本系统。System administrator input the account and password directly. Each department administrator who wants to use the system should use the account and password login in the system assigned by system administrator.2.2 登录方法(Logging Method)可打开系统的登录窗口（图2.1所示）。You can open systems login window (figure 2.1 is shown).在账号输入框中输入系统管理员分配给您的用户名。In account input box , input your username that the system administrator assigned.在密码输入框中输入系统管理员分配给您的密码。In password input box, input your password that the system administrator assigned.用鼠标单击按钮。如果你的用户名和密码核对无误，即登录到系统主界面（图2.2所示）（此图为系统管理员所能进入的主界面，其它各部门根据不同的账号和密码，所进入的界面也不一样，他们无权对其它系统管理）。Use the mouse to click button. If your user name and password checked, namely login system main interface (figure 2.2 shown) (this graph system administrator could enter the main interface, other departments according to different account and password, the interface is also different, they have no right to have other systems management).图2.1 系统的登录窗口Figure 2.1 system login window图2.2 系统的主界面窗口Figure 2.2 system of main interface window2.3 注意事项（Notes）初次登录的管理员从系统管理员处获取用户名和密码；Administrator obtained from the system administrator username and password in first time各部门管理员有了自己的账号和密码，如果账号、密码其中有一或者两个同时输入错误，系统将提示登录错误信息（如图2.3所示），并提示还有几次机会。Each department manager got his own account and password, if accounts, passwords one or both input errors, system will be prompted to login false information (as shown), as shown in figure 2.3 and prompt and several opportunities.3次登录错误，系统登录界面将自动退出。3 times login errors, system login screen will terminate.各部门管理员要牢记自己的账号和密码，如果想要修改或忘记密码的，只能够到系统管理员进行处理。Each department manager to remember their own account and password, if want to modify or forgotten passwords, can only to the system administrator. 图2.3 信息提示窗口Figure 2.3 Information the tooltip window（1081308129 许佳玮）3 主界面功能描述(Main Interface Functions Described)系统主界面由四部分组成：标题栏、菜单栏、快捷操作图标和工作区域。如图3.1所示：System main interface is made up of four parts: the title bar, menu bar, quick operation ICONS and work area. As shown in Figure 3.1 shows:工作区域“最大化”按钮“最小化”按钮标题栏菜单栏“关闭”按钮快捷操作图标图3.1 系统主界面 主界面顶端为标题栏，由 “酒店管理系统”和“最大化”、“最小化”、“关闭”等按钮组成。 Main interface top for title bar, by Hotel Management System and Maximize, Minimize, Closed button composition. 菜单栏由 “客房管理”、“费用管理”、“查询管理”、“报表管理”、“系统设置”和“退出系统”等菜单组成。 Menu bar by Rooms Management, Cost Management, Inquires the Management, Statements Management, System Settings and Exit menu system composed. 在菜单栏下由等快捷操作图标组成。 In menu bar, have quick operation icons. 工作区域主要用于显示各功能自菜单以及各操作界面与内容的显示与数据录入和各功能窗口的相关操作。Work area is mainly used for shows every function since menus, and each interface and content of display and data entry and each function window related operations.4 客房管理(Room Management）4.1 客房管理功能描述(Room Management Function Description)客房管理包括对入住旅客的信息登记、换房信息登记、结账退房登记、旅客预订信息登记、预订旅客入住信息登记、押金交纳信息登记、账单打印等功能。Room management including passenger information registration for check-in and check-out, move rooms information registration check-out registration, passenger reservations information registration, reservation passenger check-in information registration, deposit to pay registration information, bills printing, etc.（1081308103 陈茜）4.2 入住登记(Registration)系统登录后，单击顶部菜单客房管理选项，单击里面的入住登记按钮或者在工具栏上单击跳出预约客房登记入住信息对话框，如图4.1预约登记入住信息对话框所示。可以通过来调节，查看酒店客房信息After system login and click on the top menu room managementoptions, click inside the hotel check-in button or in the toolbar click onjump out reservation rooms check-in information dialog box, as shown in figure 4.1 booking check-in information dialog box below. Can pass to adjust, check the hotel information 图 4.4 客房信息显示图Figure 4.4 rooms information 图 4.1 预约登记入住信息对话框Figure 4.1 booking check-in information dialog box如果，旅客入住，单击新增按钮新增一条旅客入住记录。在单击按钮之后，在预约登记入住信息对话框中的操作人员中会自动显示当前操作的人员姓名，并会自动计算出当前旅客的入住编号。如图4.2 操作人员与入住编号所示。在酒店客房信息栏中选择旅客将要入住的房间，鼠标左键表格中的记录条，击中的记录条会显示为蓝颜色，如图4.3 选择客房示意图所示。在单击了客房记录条之后，旅客入住信息栏中相对应的文本框中会显示出客房的信息，如图4.4 客房信息显示图所示。If, passenger check-in, click the new buttonadd a passenger checks-in records. In clickbutton, the appointment after check-in information in the dialog operation personnel will automatically display the current operating personnel name, and will automatically calculate the current passenger check-in Numbers. As shown in figure 4.2 operators and check-in Numbers shown. In hotel rooms information bar select passengers will check-in room, mouse form of records in the bar, hit record bar will be displayed in a blue color, as shown in the diagram shown 4.3 choose rooms. In the guest room record after the click, passenger check-in information column corresponding text box will appear in the guest rooms, as shown in figure 4.4 information shown.图 4.2 操作人员与入住编号Figure 4.3 choose rooms schemes图4.5 入住日期选择示意图Figure 4.5 check-in date choice schemes图 4.3 选择客房示意图Figure 4.3 Choose Room 入住日期后边的日期下拉菜单中选择入住日期，在下拉菜单的上部年月的地方鼠标左键，会出现如图4.5 入住日期选择示意图所示的日期示意图，扩大日期到当年，再次单击则会扩大日期到十年内，再次单击则会扩大日期到一百年内。Check-in date behind the date the drop-down menu, select the check-in date a dropdown menu at the top of the works of place of mousewill appear as shown in the diagram 4.5 check-in date choice as shown, expand the date to the date diagram that year, click will expand date to ten years, click will expand date to a hundred years inside.另外，操作人员可以根据酒店房间类别来查看当前空余的房间，供旅客挑选，在酒店房间类别对应的下拉菜单中选择相应的类型的房间如图4.6 房间选择图所示。In addition, the operator can according to the hotel room categories to view current spare room for passenger selected, in hotels room categories corresponding drop-down menu select the type of room is shown in figure 4.6 room choose illustration. 图 4.6 房间选择图Figure4.6 Room choose Figure图 4.8 正在打印对话框Figure 4.8 are print dialog在填好所有信息以后，鼠标左键按钮，可以保存刚刚输入的旅客信息，当然，也可以打印当前旅客的入住单，鼠标左键按钮，会跳出打印预览对话框，如图4.7 入住单打印预览对话框所示。Fill in all information later, mouse the left key button, can save just input of passenger information, of course, also can print current passengers to enter sheet, mouse the left keybutton, can jump out of print preview dialog box, as shown in figure 4.7 check-in singles print preview dialog box below. 图 4.9另存为对话框Figure 4.9 save as dialog box图 4.7 入住单打印预览对话框 Figure 4.7 check-in singlesprint preview dialog box在打印预览对话框中，鼠标左键按钮，即可打印一张旅客入住单，当操作员把鼠标移到上时，会出现中文提示，在单击了后，会弹出两个对话框，如图4.8 正在打印对话框所示，图4.9 另存为对话框。In print preview dialog, mouse the left keybutton, can print a passenger check-in sheet, when the operator move the cursor over when, can appear Chinese hintsclick the, later, will pop up two dialogs, as shown in figure 4.8 are print dialog shows, figure 4.9 save as dialog box. 在图4.9中可以选择保存的位置，文件的名称，保存类型。也可以取消打印，在正在打印对话框中鼠标左键按钮，可以取消打印，如图4.10 取消打印对话框。取消打印对话框后，会退回到图4.7 打印预览对话框。In figure 4.9 can choose in preservation position, the name of the file, save type. Also can cancel print, in print dialog is mousebutton, can cancel print, as shown in figure 4.10 cancel print dialog. Cancel print dialog, will return to figure 4.7 print preview dialog box.在打印预览对话框中，将鼠标移动到按钮上，会出现中文提示，鼠标左键该按钮上会有下拉菜单出现，分别有“自动”，“500%”，“200%”，“150%”，“100%”，“70%”，“50%”，“25%”，“10%”九个菜单选项，选择不一样的选项会有不一样的显示比例。在该按钮上鼠标左键会退回到“自动”选项时 的显示比例。In print preview dialog, move the cursorbutton, can appear Chinese hints, mouse the left key this buttonthere will be a drop-down menu appears, there were automatic, 500%, 200%, 150%, 100%, 70%, 50%, 25%, 10 nine menu options, choose different option will have different display proportion. In this button on the mouse will return to automatic option when display proportion.图4.11 信息提示对话框Figure 4.11 information clew dialog box图4.10 取消打印对话框Figure 4.10 cancel print dialog 在打印预览对话框中，将鼠标移动到按钮上，会出现中文提示，鼠标左键该按钮，显示一页。类似的，有显示两页按钮，显示三页按钮，显示四页按钮，显示六页按钮，它们的功能类似，不再描述。In print preview dialog, move the cursor button, can appear Chinese hints, mouse the left key this button to display the page. Similarly, shown two pages button, shows three pages button, display four pages button, display six pages buttonand their functions similar, no longer description.将鼠标移到关闭按钮上，会出现中文提示，鼠标左键该按钮，退回到登记旅客入住信息对话框，如图4.1 登记旅客入住信息对话框。Take the mouse pointer to close button on, can appear Chinese hints, mouse the left key this button, returned to check-in registration passenger information dialog box, as shown in figure 4.1 passenger check-in registration information dialog box.在打印预览对话框中，最右边还有一个按钮，可以直接在文本框中输入数字，或通过这两个按钮来调节。In print preview dialog, most the right side and a buttonand can be directly in a text-area input digits, or through these two buttons to adjust.在登记旅客入住信息对话框中，鼠标左键按钮，弹出对话框信息提示，如图4.11 信息提示对话框所示。在信息提示对话框中鼠标左键按钮，保存当前输入的旅客入住信息，鼠标左键，退回到登记旅客入住信息对话框，如图4.1 登记旅客入住信息对话框所示。The registration of the passenger check-in information dialog, mouse the left key button, popup dialog information clew, as shown in figure 4.11 information clew dialog box below. In information clew dialog of mouse button, saves the current input passenger check-in information, mouse the left keyreturned to check-in registration passenger information dialog box, as shown in figure 4.1 passenger check-in registration information dialog box below.4.3 换房登记(Move Rooms Registration)系统登录后，单击顶部菜单客房管理选项，单击里面的入住登记按钮或者在工具栏上单击跳出旅客换房登记对话框，如图4.12旅客换房登记对话框所示。After system login and click on the top menu room management options, click inside the hotel check-in button Or in the toolbar click on Jump out of passenger move rooms registration dialog box, as shown in figure 4.12 passenger move rooms registration dialog box below.在的文本框中，输入相应的旅客入住编号，然后鼠标左键按钮，在下面的客房入住单信息栏中显示该入住编号的旅客的相应的信息，如图4.13 客房入住单信息图所示。可以通过滚动条来调节，查看客房入住单的信息。In text box, corresponding input passenger check-in Numbers, and then left mouse button, below the guest room occupancy single information bar displays the check-in Numbers of passengers, the corresponding information, as shown in figure 4.13 room occupancy single information illustration. Can pass the scroll bar to adjust, check the room occupancy single information. 图4.12 旅客换房登记对话框Figure 4.12 passenger moverooms registration dialog box图4.13 客房入住单信息图 Figure 4.13 room occupancysingle information map通过酒店房间类别下拉菜单按钮来选择相应的房间类别，默认为所有房间，下拉菜单中有九个选项，如图4.14 酒店房间类别下拉菜单示意图。然后鼠标左键按钮，在下面的酒店客房信息栏中显示该酒店客房的相应的信息，如图4.15 酒店客房信息示意图所示。可以通过滚动条来调节，查看客房入住单的信息。Through the hotel room categories drop-down menu button to choose corresponding room categories, default for all rooms, a drop-down menu has nine options, as shown in figure 4.14 hotel room categories drop-down menu schemes. Then left mousebutton, below in the hotel bar displays the information of hotel rooms, the corresponding information, as shown in the diagram 4.15 hotel rooms information shown. Can pass the scroll bar to adjust, check the room occupancy single information. 图4.15 酒店客房信息示意图Figure 4.15 hotel rooms information schemes图4.14 酒店房间类别下拉菜单示意图Figure 4.14 hotel room categories drop-down menu schemes在酒店客房信息栏中选择将要换的房间，选择方法在4.1节中已经给出，在此不再描述。In hotel rooms information bar choose will change room, choose methods in 4.1 sections has given, here no longer description.在酒店客房信息栏中选择一个可入住人数大于或等于客房入住单中住宿人数的房间的记录，然后鼠标左键右上方的按钮，会弹出一个信息提示对话框，如图4.16 换房信息提示对话框所示。鼠标左键按钮，则换房成功，退回到旅客换房登记界面，如图4.12旅客换房登记对话框；如果鼠标左键按钮，则取消换房操作，退回到旅客换房登记界面，如图4.12旅客换房登记对话框 。In hotel rooms information bar select one can go into the number is equal to or greater than the rooms in the hotel accommodation in the number of single room record and upper left mousebutton, will pop up a information clew dialog box, as shown in figure 4.16 move rooms information clew dialog box below. Mousebutton, then move rooms success, returned to passengers move rooms, as shown in figure registered interface 4.12 passenger move rooms registration dialog box, If the mouse left keybutton, then cancel move rooms operation, returned to passengers move rooms, as shown in figure registered interface 4.12 passenger move rooms registration dialog box. 图4.16 换房信息提示对话框 Figure 4.16 move roomsinformation clew dialog box图4.17 换房错误信息提示对话框Figure 4.17 move rooms errorinformation clew dialog box在酒店客房信息栏中选择一个可入住人数小于客房入住单中住宿人数的房间的记录，然后鼠标左键右上方的按钮，会弹出一个信息提示对话框，如图4.17 换房错误信息提示对话框所示。鼠标左键退回到旅客换房登记界面，如图4.12旅客换房登记对话框。In hotel rooms information bar select one can go into the number of single rooms in the hotel accommodation is less than the number of room record and upper left mousebutton, will pop up a info