Train the Trainer.ppt

TraintheTrainerCourse2005JosefSchifferPublicManagementConsultant 15 02 2020 JosefSchiffer PublicManagementConsultant Page2 Agenda PurposeofTrainingQualitiesofagoodtrainerNeedsAssessmentandObjectivesDesigning DevelopingTrainingMaterialsDelivery 15 02 2020 JosefSchiffer PublicManagementConsultant Page3 WhyOfferTraining Yourtraininggoalsshouldsupportthegoalsofyourorganizationoverallpurpose s longrangevisionsbroad 15 02 2020 JosefSchiffer PublicManagementConsultant Page4 PurposeofTrainingistoProduceChangein SkillshowtostepsKnowledgecriticalthinkingdecisionmakingAttitudesethics valuesbehavior 15 02 2020 JosefSchiffer PublicManagementConsultant Page5 SkillsRequiredtobeaTrainer SubjectmatterexpertiseDesigninstructionaldesignapplylearningprinciplesMaterialproductiongraphics layout mediacreationcomputerexperiencePresentationvoice personality technicalexpertise 15 02 2020 JosefSchiffer PublicManagementConsultant Page6 PersonalQualitiestoLookforinaGoodTrainer Self confidenceAwarenessofenvironmentAbilitytobuildbridges relateoldtonewOrganizationalskillsDesiretolearn AbilitytolistenSenseofhumorCommunication theatricalskillsFlexibilityPatienceCoolhead warmheart 15 02 2020 JosefSchiffer PublicManagementConsultant Page7 TrainingorTeaching FacilitatororExpertReal LifeorTheoreticalActiveorPassiveYoudoitorWatchMe WhatwouldorHere showtouseit youdo 15 02 2020 JosefSchiffer PublicManagementConsultant Page8 TheTrainingProcess ADDIE Analysisformal informalneedsassessmentdeterminegoals objectivesDesigndeterminethecontentdeterminedeliverymethodDevelopmentcreatethematerialsImplementdeliverthecontentEvaluationresultsbasedonobjectives 15 02 2020 JosefSchiffer PublicManagementConsultant Page9 ObjectivesofaTrainingNeedsAssessment FindthegapinSKA SKA Skills Knowledge AttitudeGap whattheyknowminuswhattheyneedtoknowDetermineiftrainingistheanswerDetermineobjectivesoftrainingWhatshouldtheydobettertoimprovejobperformanceorservicetothepublic 15 02 2020 JosefSchiffer PublicManagementConsultant Page10 AssessmentMethods Informalobservationpre classsurveysgroupdiscussionsFormalinterviewstaskanalysisfocusgroupssurveys 15 02 2020 JosefSchiffer PublicManagementConsultant Page11 NeedsAssessmentTips ChooseasubgroupifunabletosurveyallContactthosemostrelevanttothetrainingfirst becarefulnottobiasinputFocusonparticipantoutcomesaftertrainingDominineedsassessmentbeforeeachtraining 15 02 2020 JosefSchiffer PublicManagementConsultant Page12 Objectives SMART SpecificstatedesiredresultsindetailMeasurable observable useverbsthatdescribewhattraineeswilllearnActiondescribeanactionthatthetraineewillperformRealisticachievableTimeframehowlongwillittakethetraineestolearntheskill 15 02 2020 JosefSchiffer PublicManagementConsultant Page13 EvaluationofTrainings EvaluatebasedonobjectivesDidtheparticipants learnwhatyouhadplanned implementwhattheylearned improvetheirjobperformanceorservicetothepublic 15 02 2020 JosefSchiffer PublicManagementConsultant Page14 ConsiderationsforTeachingAdults AretheyREADYsufficientskillsseeaneedtolearnHowwilliteffecttheirdailyjoblifepersonalbenefitsPracticalpracticehands onexercises real lifescenariosKnowledgesharing ParticipationaskquestionsencouragediscussionRelatetrainingtosomethingtheyknow 15 02 2020 JosefSchiffer PublicManagementConsultant Page15 Read HearWords Watchstillpicture Watchmovingpicture Watchdemonstration Doasitevisit Doadramaticpresentation Simulatearealexperience Dotherealthing Visual Kinesthetic Experiential Verbal 10 ofwhattheyread20 ofwhattheyhear30 ofwhattheysee50 ofwhattheyhearandsee 70 ofwhattheysayorwrite90 ofwhattheysayastheydoathing ConeofExperience Peoplegenerallyremember 15 02 2020 JosefSchiffer PublicManagementConsultant Page16 DesignStartsfromYourObjectives BrainstormthetopicEliminatewhatisn tnecessarytomatchyourneedsassessmentandobjectiveswhattheyalreadyknowmorethantheyneedtoknownowConsiderlimitationsduetofacilitieslengthoftrainingdeliverymethodhowquicklythetrainingneedstohappen 15 02 2020 JosefSchiffer PublicManagementConsultant Page17 OptionsforSequencingMaterials StoryboardOutlinePowerpointIndexcardsStickynotes 15 02 2020 JosefSchiffer PublicManagementConsultant Page18 OrganizingthePresentation Setthestageintroductions you them agenda breaks bathroomsget buy in bytellingthemwhatandwhyContentlogicallyorganizethemainpoints inchunks addsub pointstoeachchunkincludeVisualAids Exercises HandoutsEndsummaryquestionsotherlearningopportunities 15 02 2020 JosefSchiffer PublicManagementConsultant Page19 ForEverySession Tellthemwhatyouaregoingtoteachandwhytheycarebigpicture overviewhowitfitsintotheirworklifewithexamplesTeachthemshowthemhowdoanexerciseask receivequestionsGetthemtopersonalize byhavingthem sayhowtheywilluseitconsiderpros consandbarriers 15 02 2020 JosefSchiffer PublicManagementConsultant Page20 HowMuchDetailisNeeded Itdepends Doestheaudienceneedto haveanideaofhowtodoit beabletodoit beabletothinkaboutitindependently comeupwithcreativesolutions 15 02 2020 JosefSchiffer PublicManagementConsultant Page21 MethodsofDeliveringTraining Instructor ledOne on oneGroupLectureSelf pacedDistance EdWebtutorialCD ROM 15 02 2020 JosefSchiffer PublicManagementConsultant Page22 WhentoCreateVisualAids ComplexpointtobemadeToshowprocessorstepsToshowchangeovertimeMakesomethingstandout 15 02 2020 JosefSchiffer PublicManagementConsultant Page23 TypesofVisualAids Videos Audios SlidesCheatsheets HandoutsCharts graphs diagramsFlipchartsPosters IllustrationsModels 15 02 2020 JosefSchiffer PublicManagementConsultant Page24 DesignGuidelinesforVisualAids EasytoseeEasytonavigateQuicktoscanAccurateRelevantClearComplete inrelationtotask 15 02 2020 JosefSchiffer PublicManagementConsultant Page25 DeliveryTips Makenoassumptionsjargonaskdon ttellAskquestionsyoureallywantananswertocountto7VocalvarietyNon verbalsaffectcommunicationtoneappearanceappropriateforaudience 15 02 2020 JosefSchiffer PublicManagementConsultant Page26 It sOktoHaveFun HumorGamestrainingtoolIcebreakersintroductionsquestionsMusic 15 02 2020 JosefSchiffer PublicManagementConsultant Page27 Rehearsing Revising Twopurposesofrehearsinglogicalorder transitionstimingReviselearnfromtherehearsalmakemodificationsin chunks logicalordertransitionstatementstimingopportunitiesforinteraction 15 02 2020 JosefSchiffer PublicManagementConsultant Page28 SeminarPhases WarmingStormingNormingPerforming Happiness 15 02 2020 JosefSchiffer PublicManagementConsultant Page29 Personalities SilentStubbornTalkativeIgnorantAggressive 15 02 2020 JosefSchiffer PublicManagementConsultant Page30 BigFive Extraversion IntroversionEmotionalStabilityAgreeablenessOpennessConscientiousness 15 02 2020 JosefSchiffer PublicManagementConsultant Page31 Troubleshooting Ifaplenarysessionisnotworking breakintosmallergroupsIfapracticalexerciseisnitworking changeittoademonstrationIfathinkingsessionisnotworking moveontoapracticalactivityIfafacilitator sexampleisnotappropriate seekoutaparticipant sexample 15 02 2020 JosefSchiffer PublicManagementConsultant Page32 ConflictSituations GroupSituationsPersonalattitudesResistancetocontent methods trainerTakeconflictsseriouslyanddealwiththem 15 02 2020 JosefSchiffer PublicManagementConsultant Page33 15 02 2020 JosefSchiffer PublicManagementConsultant Page34 S 15 02 2020 JosefSchiffer PublicManagementConsultant Page35 Evaluation WhatwillhelpmetoimprovemytrainingdesignprocessforthefutureHowcanIfindoutifparticipantslearnedwhatIhopedHowcanIfindoutifparticipantsimplementedwhatIhoped 15 02 2020 JosefSchiffer PublicManagementConsultant Page36 FourLevelsofTrainingEvaluation Level1Evaluation ReactionsLevel2Evaluation LearningLevel3Evaluation TransferLevel4Evaluation Results 15 02 2020 JosefSchiffer PublicManagementConsultant Page37 ManagingFear BepreparedknowyourpresentationrehearseCalmyourselfisometricsdeepbreathingTurnyournervousnessintoenergy Youdon thavetoknoweverything Adultsliketosharewhattheyknow 15 02 2020 JosefSchiffer PublicManagementConsultant Page38 Fundamentals CognitivesciencesNeurosciencesEmpiricallearningresearch 15 02 2020 JosefSchiffer PublicManagementConsultant Page39 Learning ClassicalconditioningOperantconditioningTrialanderrorImitation theoryofmind ObservationallearningInsightfullearning 15 02 2020 JosefSchiffer PublicManagementConsultant Page40 Symbolicalsystems FrompercepttoconceptNaturallanguagesMathematicsLogicInferentialthinking 15 02 2020 JosefSchiffer PublicManagementConsultant Page41 Insightfullearning 3 8 243 16 2 3 8 15 02 2020 JosefSchiffer PublicManagementConsultant Page42 Insightfullearning ActiveindividualconstructionprocessChangingandexpandingknowledgestructuresNewhierarchiesandnewstructuresBasedonmental cognitive operationsonnaturalandsocialenvironmentsasonsymbolicsystems 15 02 2020 JosefSchiffer PublicManagementConsultant Page43 Insightfullearning GeneratesmeaningbyIdentifyingnewrelationshipsProducingnewknowledgestructuresAssumingaminimumofpracticalundtheoreticalrelevanceforthelearning 15 02 2020 JosefSchiffer PublicManagementConsultant Page44 Insightfullearning DependsonindividualpreviousknowledgeAmountandorganizationofthegivenknowledgebasisdeterminequalityandeasinesslearning 15 02 2020 JosefSch