基于胜任能力的面试[中英文版]

欢迎您参加以下课程 基于胜任能力的面试 为了能更好的完成培训 请您注意以下方面 FireRegulationsFoodFreeTimeFactFileFahrenheitFumesFacilitiesFunFones 课程目标 课程结束后 你们将能够 说明选人过程的重要性确定选人 面试时的场地 环境 解释这一理论并举出行为面试的例子陈述招聘活动中与法规相关的事项在进行以能力为基础的招聘前完成适当的准备工作示范在针对某一职位选择合适的人的时候所使用的技巧以公司 集团的标准进行 以胜任能力为基础的面试 为什么面试技巧对于经理人员来说是一个如此的重要 AAcceptanswersandshowOHPofRegional HotelRecruitmentStatisticse g AnnualBudget numbersrecruitedItisalsoaveryimportantskillforyourowndevelopmentandcareerTutorNote TherelevantOHP 3willneedtobeinserteddependingontheregion hotelinwhichtheProgrammeisrunninge g turnover costofrecruitment numberofvacancies newhotelopeningsetc 为什么我们被选择来参加这样的一个课程 作为选人的人 我们将用接下来的时间在这里提升我们在这方面的技巧 我们将在下面的一分钟时间内了解我们将如何进行这个课程 同时我们必须认识到要涉及的方面很多 它将需要我们用一整天来学习 Wellthenlet sgo 时间安排 早上09 00am课程介绍09 30am选人过程的重要性10 15am面试框架 准备及联系11 00am咖啡 茶时间11 15am面试框架 控制及结束面试12 30am午餐 时间安排 下午01 30pm行为面试的原理03 30pm咖啡 茶时间03 45pmTheMonitor04 15pm设计考核行为的提问04 45pm做决定的过程05 15pm与法律条文的牵连05 30pm总结 选人过程的重要性 目标在这一部分学习之后 您将能够 详细说明 招聘 和 选择面试 的含义列举为特定职位选择 正确的人 的利益列举 正确的人 的主要特点并解释这些特点为何如此重要解释什么叫 合适 吸引合适的候选人 正确 的人将符合工作技能的需要 具有完成工作所要求的能力 并且适应其所在的团队 我们要的不是一串坏葡萄中最好的一个 面试的定义 带有目的的交谈一个双向沟通 并非一个调查 一次严刑逼供 也不是一次压力下的考试 行为能力 个人行为的特点和方式需要具体的表现出来以使工作更有效 行为能力 OnourlistwementionedthatHumanResourcesarescreeningfortherightcompetenciesQHowwouldwedefineabehaviouralcompetency AThepersonalattributesandmodesofbehaviourthatindividualsneedtodisplay inordertobeeffectiveintheirjobs 行为能力 QWhyisthatdefinitionsoimportanttousasrecruiters AWemustemploypeoplewhoalreadyhavethesecompetenciesastheyaredifficulttolearn Theyareaspontaneousreaction notatrainedresponse Theycanonlybefurtherenhancedthroughtraining Ifthecompetencyisnotthereinthefirstplace itisnearimpossibletolearn Everyonehascompetenciesandcanbehighlysuccessfuliftheyareplacedintotherightposition 行为能力 QWhatisthedifferencebetweenabehaviouralcompetencyandatechnicalskill ATechnicalskillsareeasiertoidentify assessandtrainandarespecifictotheroleorjob CompetenciesarethebehavioursrequiredfromeveryemployeeregardlessoftheroleQWhereelsedowerefertocompetencies otherthantheselectioninterview ADuringthePerformanceManagementprocessQHowaretheyusedinthatprocess A ToassessandmeasureperformanceIdentifydevelopmentneeds AssessingCompetencies QWhencanwestarttodiscoveraboutacandidate scompetencies AFromtheApplicationFormorletter theirpresentationandneatness telephoneconversation frominitialcontactatthescreeninginterviewQWhatsortofimmediatethingsaregoingtogiveanindicationofthesecompetencies ACaretakenoverfillingouttheApplicationForm appearance enthusiasm promptness doesthecandidatesmile dotheyknowanduseyournameThisbasicallywillformanimportantpartoftheHumanResourcesscreeninginterviewandwillthenbecarriedonintotheinterviewwiththeHeadoftheDept CompetencySets Itthereforemakessensetointerviewapotentialemployeeagainsttherequiredcompetenciesasitwillbethesebehavioursthathe shewillbeassessedagainstduringtheiremploymentwithusTheCompanyhasCompetencySetsforbothcorporateandhotelpopulationsatdifferentlevels Competenciesarearrangedinclustersofactivityunderkeyheadings 招聘就是如此 不要期望改变 那么 有什么改进的话都可以看做是额外的收获 好象结婚一样 RecruitmentEquation C F xI G Competence Fit xInvestment Growth 10 10 x4 80 10 10 x10 200Growth Training Development PerformanceReview Coaching Feedbacketc TheStructureoftheInterview ObjectivesBytheendofthissessionyouwillbeableto StatethestructureoftheinterviewprocessExplainthepreparationrequiredpriortoconductinganinterviewExplainhowtoensureasuccessfulcontactstage PreparationbeforetheInterview ReadJobDescriptionandEmployeeSpecificationFamiliarisewithcompetencydefinitionsandindicatorsReadC V orApplicationFormFormanagendaofthemainpointstobecoveredandplanquestionsIfappropriate meetwithHRiftheyhavescreened toseeifthereareanyparticularareasthatneedfurtherinvestigationEnsuresufficienttimefortheinterview freefrominterruptionsanddistractionsOrganiseaquietplace planseatingarrangementsandrefreshmentsFamiliariseselfwithpackageandbenefits TheApplicationForm Howlonghasthecandidatebeenineachjob Doesthejobhistoryshowasteadyprogression Whatarereasonsforleavingthepreviousjobs Whatistheprogressionofleavingsalaries Personaldetails age mobility domestics maritalstatusWhathobbiesdotheyhave gregariousorlonerIseverysectioncompleted TheContactStage Don tleavethemwaitingWelcomethemwarmlySmile shakehandsAppropriatedressIntroduceyourselfOfferteaorcoffeeSitinareasonablyrelaxedmanneryourselfAvoidphysicalbarriersExplaintheformatoftheinterviewExplainthatyouwillbetakingnotesEstablisharapportusingneutralquestions ControlandClose ObjectivesBytheendofthissessionyouwillbeableto ExplainwhatareasneedtobecoveredduringthecontrolstageandwhytheseareimportantExplainhowtocloseanintervieweffectively KeyAreasforQuestions EmploymentEducationPlansforFutureHobbiesDomesticCircumstances Halo Horns TypesofQuestiontoAvoid ClosedLeadingMultipleHypotheticalConfusingAgreementSeeking ListeningProcess ListeningProcess TheTheoryofBehaviouralInterviewing ObjectivesBytheendofthissessionyouwillbeableto ExplainthetheorybehindBehaviouralInterviewingExplainhowtoread TheMonitor Giveexamplesofsuitablequestionstouseundereachofthekeytopicareas BehaviouralInterviewing BehaviouralInterviewingmeans GatheringrelevantinformationinpredeterminedtopicareasGettingthecandidatetotalkaboutthemselvesCollectingdetailsofactualpastperformance InertiaModel TwoTypesofMemory MemoryStorage MemoryStorage PropertiesofanEpisode Time When Place Where People Names Sequence Beginning Middle EndBehaviour WhatdidYOUdo Consequences WhatdidYOUdonext TheMonitor Competency DriveforResults Tellmeaboutanoccasionwhenyouhavefeltunderpressureatworktoachieveaparticulargoal Describethesituation Wherewereyou Whowasinvolved WhathappenedexactlyHowdidyoureact Whatweretheconsequences CompetencyBasedInterviewing PhaseTwo ProgrammeObjectives Bytheendoftheprogrammeyouwillbeableto StatetheimportanceoftheSelectionProcessIdentifythestagesofaselectioninterviewExplainthetheoryandgiveexamplesofBehaviouralInterviewingStatethelegalimplicationsassociatedwithrecruitmentCompleteappropriatepreparationpriortoconductingaCompetencyBasedInterviewDemonstratethetechniquesinvolvedinselectingtherightpersonforapositionConductaCompetencyBasedInterviewtothestandardoftheCompany Quote Inanidealisedworld ouraimwouldbeallpersonsinjobsperfectlysuitedtothemandsociety Thisaimassumesthateachpersonshouldusehisabilities temperamentandmotivationinthebestpossiblewayforhim italsoassumesthatsocietywillmakethebestpossibleuseofitstotalmanpowerresources MarvinDunnette 1967 Recruitinhaste Repentatleisure TheDecisionProcess ObjectivesBytheendofthissessionyouwillbeableto Expla