酒店英语PPT课件.ppt

2020 2 28 可编辑 MainFunctionsintheFood BeverageDepartment餐饮部主要功能 ChineseRestaurantService中餐厅服务 WesternRestaurantService西餐厅服务 BanquetService宴会服务 BuffetService自助餐服务 BarService酒吧服务 1 Unit10TableReservation 2020 2 28 2 Learningaims Howtoreceivetable privateroomreservationsHowtodeclinetablereservations 2020 2 28 3 Watchandanswer 1 Whatinformationabouttheguesthasbeenmentioned 2 Whatshouldyoudowhenthetableisfullybooked 2020 2 28 4 2020 2 28 可编辑 HotTip Whatyoushouldbeabletoknow你应该知道的知识 TaskProcedure 1 任务流程 Greettheguests 问候客人 Asktheguestsabouttheinformationofthetablereservations 从客人那里获取用餐预订信息 Confirm 确认 Expressyourexpectationtotheguests 向客人表达期待之意 5 2020 2 28 可编辑 HotTip TaskSkills 2 任务技巧 Whentheguestasksyoutoreserveatableforhim payattentiontoaskinghimwhetherhewantsatableinthelobbyoraprivateroom 当客人要求你为他订餐时 要注意询问他是要订大堂餐桌还是订包厢 Thenumberoftheguests就餐人数 6 2020 2 28 可编辑 HotTip Thedemandsforthetableortheprivateroom客人对餐桌的要求或对包厢的要求 Thetimeofarrival抵达时间 Underwhosenamethereservationismade联系电话或房间号 Iftherestauranthasextracharge suchasthecoverchargeorminimumcharge youshouldmakeitclearinadvancetothepersonwhomakesthereservationofaprivateroomorballroom 如果餐厅有额外收费 例如服务费或最低消费应提前告知订包厢或是宴会的客人 7 3 Usefulsentences Refertop117 118 2020 2 28 8 Exercises J Jane Receptionist S StephenNobel Guest J Goodmorning sir 请问您有预订吗 S No wehaven t Justwetwo J 对不起 现在餐厅客满 您愿意等一下吗 S Howlongdoyouthinkwe llhavetowait J 大概15分钟 S Oh that llbeallright Wearenothungry 我们还不太饿 J 请问您贵姓 S StephenNobel J Thankyou Mr Nobel 请到那边坐一下 稍等片刻 一有空桌子我们就会请您入座 S Thankyou Haveyougotyourreservation I msorry thehouseisfullnow Wouldyoumindwaitingamoment Nowwouldyoupleasetakeaseatandwaitoverthere We llhaveyouseatedassoonaswegetafreetable MayIknowyourname please About15minutes 2020 2 28 9 Dialogues J Goodmorning TiantianRestaurant MayIhelpyou S I dliketoreserveatablefortwo J Yes sir Whattimewouldyoulikeyourtable S Around6 30p m J Fine I llreserveatablefortwoat6 30 sir Weshallkeepyourtableuntil7 00 MayIhaveyournameandtelephonenumber please S StephenNobel Andmynumberis22556688 J Couldyoutellmehowtospellyourname S Yes N O B E L Nobel J Thankyou Mr Nobel Bytheway asatthepeakhour wecanonlykeepyourtableforhalfanhour Thatmeansyoushouldcomebefore7 00 Welookforwardtohavingyouwithustonight S OK TableReservation预订餐台 J Jane Receptionist S StephenNobel Guest 10 Dialogues J Jane Receptionist S StephenNobel Guest J 早上好 天天餐厅 请问有什么可以帮助您 S 我想要订一张两人桌 J 好的 先生 请问订在什么时间的呢 S 大概6点半左右吧 J 好的 那我为您预订一张晚上6点半的两人桌吧 我们会将您的餐位保留至7点 请问您的名字和电话号码 S StephenNobel 我的电话是22556688 J 请问您的名字怎么拼写 S N O B E L Nobel J 谢谢您 诺贝尔先生 顺便提醒您 因为是在高峰时段 所以您的预订我们只能为您保留半个小时 请您在晚上7点钟之前到达 我们恭候您的光临 S 好的 预订餐台 2020 2 28 11 Dialogues S Hello isthattheTiantianCoffeeShop J MayIhelpyou S I dlikeatableforfourat7 00thisevening Canyouarrangeitforus J Justaminute I llcheckifthereisanyavailability I msorry sir Ithasbeenfullybookedatthattime Wouldyoumindchangingitto8 30p m Andourdrinksareathalfpriceafter8 30p m S Fine I llchangethetimeto8 30 J Thankyouverymuch CanNotSatisfytheReservation无法满足预订需要 J Jane Receptionist S StephenNobel Guest 12 Dialogues 无法满足预订需要 J Jane Receptionist S StephenNobel Guest S 你好 请问是天天咖啡餐厅吗 J 是的 请问有什么可以为您效劳的呢 S 好的 我想预订一张今天晚上7点钟的4人桌 你能为我安排一下吗 J 请稍候一