如何回复道歉信.doc

? 14512.()().287 -dear sir or madam,i was a visitor in your hotel for three days during may 5 to may 8. i am sorry i have to say i was greatly disappointed with the inconvenient service you provided.i am sure that you will agree with me that your service is unacceptable. i trust that you will take immediate steps to correct the situation and i look forward to your reply.faithfully yours,john smith- i am sorry i have to say thatunpleasant factordisgustingi trust that i look forward todear mr. jack,the 50 tea sets we ordered were delivered yesterday, but we regret that 5 sets were badly damaged.the packages containing the tea sets appeared to be in good condition, so we accepted and signed for them without question. we unpacked the tea sets with great care and can only assume that the damage must be due to careless handling at some stage prior to packing.we shall be glad if you will replace all 5 sets as soon as possible. meanwhile, we have put the damaged tea sets aside in case you need to check them.yours sincerely,david50we regret that .appear to we assume that1. we are sorry to inform you that were badly damaged when delivered.2. on inspection, we found that the quality of the goods did not meet the contract standard.3. we regret to find that your delivery of our.4. a portion of the goods arrived damaged. we have to put in a claim for the damage.5. i am writing to inform you that i am dissatisfied with your7.the purpose of my letter is to express my satisfaction with 1. i am looking forward to your due attention and proper solution on this matter.2. despite the trouble and inconvenience this matter may cause to you. i hope you can give me a satisfactory solution to 3. i understand you will give immediate attention to this matter.4. i would like to have his matter settled by the end of 5. we do hope that youll take measures to solve the problem.-dear mr. smith,i am sorry to hear that you didnt enjoy your stay in our hotel. at the same time, thank you for bringing this matter to my attention. it is my oversight. ill go myself and look into the matter immediately. meanwhile, i wont hesitate to improve the lighting facility, food quality and the service of the waiters.i do hope that we can meet your full satisfaction when you visit the hotel again.yours faithfully,dear mr. david,we are sorry to learn from your letter of the 8th that some of the tea sets were damaged when they reached you. we will certainly replace them and have in fact instructed our representative at your end to send them by parcel post.we regret for the inconvenience caused to you, and we will do our best to improve our methods of handling so as to avoid happening the same thing. it will not be necessary for you to keep the damaged tea sets and they can be destroyed.yours sincerely,1. we offer our apologies for 2. were sorry that3. we regret to 4. i am writing to apologize for5. im writing to say sorry for6. for this trouble, we do apologize.1. i sincerely hope that youll be able to think in my position and accept my apologies.2. please accept our sincere apologies for this mistake.3. we assure you that well give it our attention.our radios before it