酒店前台工作检查程序.docx

酒店前台工作检查程序(中英文)酒店前台工作检查程序Morning shift:(7:00-15:30)Check grooming.检查仪容仪表。Read Front desk reception logbook.阅读前台交班本。Check last nights occupancy, ADR and todays forecast.检查昨晚的住房率、平均房价和今天的预计住房率。Check all event order, VIP and groups if there is any for today查看当天的酒店活动、VIP和团队情况。Proper take over from night shift.与夜班交接班。Handover Cash float, Foreign Exchange, the invoice, some of the voucher and safety box keys properly.交接现金、外币兑换款、发票、单据和保险箱钥匙等物品。Check every billing for due-out rooms.检查预离房的账单Check traces report and PF folio.查看跟踪报告。Check due-out room after 12:00pm, and follow up the due-out rooms with Duty Manager.中午12点查看预离房，协助值班经理跟进预离房。Check all arrival guests key and RC.检查所有预计到店客人的房卡和登记表。If there is guest check-in during morning shift, modify in system.将所有早班入住的客人资料输入电脑。Close cashier and make sure the cashier report and the cash is balanced and handover to afternoon shift properly.检查确保平帐后关闭电脑收银功能并与中班交接班。Note down the things in logbook which are needed to follow up and brief to afternoon shift.将需要跟进的事宜纪录在交班本上并交接给中班。Update PSB system.更新公安局电脑系统资料。Afternoon Shift (15:00-23:30)Check grooming.检查仪容仪表。Read reception logbook.阅读前台交班本。Check all event order, VIP and groups if there is any for today.查看当天的酒店活动、VIP和团队情况。Proper take over from morning shift.与早班交接班。Handover Cash float, foreign exchange, the invoice, some of the voucher and safety box keys properly.交接现金、外币兑换款、发票、单据和保险箱钥匙等物品Check due out room if there is any.检查预离房间。Double check every due in room.再次查看每一个预计到店房间的情况。Check traces report and PF folio.查看跟踪报告。Modify all guests who have check-in already将入住的客人资料输入电脑系统。Assign room for next day ETA. Include FIT booking and group booking.为次日的预订排房，包括散客和团队。Settle EDC between 22:00-22:30(Print credit-card posted today report to check advance).在22:00-22:30, 打印当天的信用卡刷卡纪录进行检查。Close Cashier and make sure the cashier report and cash is balanced and hand over to night shift properly.检查确保平帐后关闭电脑收银功能并与夜班交接班。Note down the things in logbook which are needed to follow up and brief to night shift.将需要跟进的事宜纪录在交班本上并交接给中班Update PSB systemNote:更新公安局系统。Night shift (23:00-7:30)Check grooming.检查仪容仪表。Read reception logbook.阅读前台交班本。Proper take over from afternoon shift. 与中班交接班。Hand over Cash float, Foreign Exchange, the invoice, some of the voucher and the safety box keys properly.交接现金、外币兑换款、发票、单据和保险箱钥匙等物品。Double check if there is any due-out room then reminds DM to solve.再次检查预离房间，如果还有预离房间提醒值班经理进行处理。Double check if there is any due-in room, Ask for the arrival time.再次检查预抵房间，如果还有房间未到，确认到店时间。Double check traces report and PF folio before EOD.在夜审前再次查看跟踪报告。Print guest in house report check every room rate, rate code, breakfast link, guest RC one by one, any problem solved before EOD.打印住客名单逐项检查房价、房价代码、早餐的设置和住客登记表，在夜审前处理所有发现的问题。Check group master folio, double check the group rooms, billing, payment, M/C time, breakfast time.检查团队主账单，再次检查团队用房数，付款方式，叫早和早餐时间。Check billing for each room (especially the long-staying guest).any problem note down in log-book let day shift to follow up.检查所有房间的帐单（特别是长住客），记录发现的问题并交由白班的同事跟进。Confirm M/C time which record on Front Desk with GSC, especially groups M/C.与总机确认前台收到的叫醒要求，特别是团队的叫醒。Print next day trace report to follow up.打印次日的跟踪报告并跟进。Update PSB system.更新公安局电脑系统资料。Check all due-out rooms billing (especially C/L billing).检查所有预离房的帐单（特别是挂帐的房间）Prepare the room key and RC for the due-in room.准备预到房间的房卡和登记表。Prepare some vouchers &stores which are not enough, Maintain the front desk cleanness.检查库存并准备不足的单据和日常用品，对前台柜台进行维护。Che