如何使团队更好的和有效的跨文化沟通英文.doc

Many enterprises have tended to be flattened, making the cross-sectoral, cross-cultural communication between the communication and cooperation is more frequent. Departments have equal status, there is no superior-subordinate relationship, supposedly interpersonal communication should be relatively easy. But the reality of the situation is that the cost of coordination between departments is quite high, the cost of such communication exists not only in the large-scale organization, is also plagued by small and medium-sized companies. Many things, in fact, is not complicated, but the poor communication between people, that you want to move out of the boss, even to coordinate bosss boss. Around in a big circle, and take a long detour, you and me his valuable time wasted. As the saying goes, a waste of time is a waste of money, this is actually a high interpersonal communication costs. There is a saying that very directly, to move out of the boss to coordination, is his ability to communicate incompetent. Effective communication and presentation skills, able to save everyones time, to avoid taking up the time of their superiors. So, what caused such a high cost of inter-departmental communication skills reason it? Three reasons: one functional departments failed to respective target effectively integrated under the organizational goals - although each of the goals set seems to have impeccable, but are their own way. A departments to make concessions on something favorable to the B sector is also advantageous to the organization as a whole, but bad A department, the inter-departmental communication is not good coordination. Second, due to the different departments, we cognitively inevitably differences. If the information is not coupled with communication, not timely feedback and other factors, will lead to a different purpose or results expected. Third, the organization advocated the formation of culture and employees interact, determine the differences in communication efficiency. In the company, the employees and middle managers time spent on internal communication about 40% of their working time to 50% For executives, this ratio will be higher. How to improve the operational efficiency of the companys internal inter-departmental communication? Effective integration of departmental objectives Department inherent departmental interests, the interests of small groups, this is an indisputable fact. Although we know theoretically should abandon the interests of small groups, from the company as a whole to consider the issue; but once the interests of the company violated departmental interests, the department will generally consciously or unconsciously, maintenance of departmental interests, rather than simply the expense of small groups first interests. This is caused by the self-serving nature of; department managers do not want to do this, but the pressure from the departmental level employees also have to do so. The root cause of this problem is that both the interests of the inconsistencies, or is the goal of both is inconsistent. To this end, we should integrate the kind of fragmented departmental goals, departmental goals with organizational goals concentric. Many large enterprises to the department setting budget targets, to take calculated on the basis of internal; This facilitates assessment, it is clear that this kind of the internal calculated on the basis of market-oriented, which means that the departments budget target is not a market-oriented The enterprise is market-oriented, their direction is clearly inconsistent. Such enterprises set baton directional inconsistency, inconsistency led directly to the idea of the departments and enterprises, Chi, is not seeking, and therefore communication unsustainable. Second, empathy On mutual understanding and empathy is very important in the communication process. For a department manager, the empathy that should know more about the operations of other departments, to consider the issue more from the point of view of the other departments, to understand the difficulties of other departments. Way to communicate without limit. When other departments do not work with you, you should look at itself, standing on each others point of view the problem, and not simply complain, complain. So, for transposition of the employees thinking about what to do? First, develop systems, inter-departmental communication can also set up an interdepartmental project teams work to create some of the conditions for the staff. However, the most common and most effective trick is to implement job rotation or each other part-time! 80/20 rule tells us that 80% of the companys internal information exchange and communication occurred in 20% of the staff, heads of departments key minority is the companys internal communication and secretarial. Therefore, we should encourage job rotation, to play a competent support please business background, the up and down of the business chain process in charge of interchangeable. This not only allows employees to learn a variety of knowledge, good planning their career, but also allows the employees of the various departments a position to stand on a higher perspective, so that the spirit of teamwork to continue to flourish. Third, the focus on informal communication Internal communication, formal communication skills and informal communication skills. Formal communication skills are common, often used in inter-departmental communication, such as meetings to communicate. But we need to pay attention to the need of communication between departments more sensitive issues can best be resolved privately before the meeting, and no alternative needs to be discussed at the meeting, should ventilation. In addition, communication and discussion at the meeting to try to resolve the problem, and not blame each other, mutual poaching. And department managers should always stopping by to interview and communication objects. Departments of many companies are now Kuaikuai management, each block, department managers are rarely exchange visits with most of the communication is telephone communication. For the interviews, a lot of people would say I get down to business are busy, how empty go stopping by to chat? As everyone knows, the face-to-face communication with the rich expression, the expression is more accurate, can significantly reduce the distortion of information, but also to strengthen intersectoral feelings and understanding. To avoid complain communication. Found the problem, the best of the relevant departments of the responsibility of relevant departments to coordinate and solve this problem, can not be simply and directly to end to the department manager, not to direct end to the department managers boss. Otherwise, do so, for the people of this responsibility, complain; even if this problem by superiors to intervene to solve, but the future of communication and coordination may be more trouble. Fourth, we adhere to the follow-up Inter-departmental communication is an important principle is never troublesome. Do not think the finish will send a file, write a report on right afterwards should always keep in touch, take the initiative to understand the progress of the work of other departments abreast of the latest situation. Do not passivity each other to tell you the problem occurred, but to take the initiative to continue to communicate and prevent problems. Many people often complain: matter how, why say that earlier? Many people have had this experience, the other in advance did not take the initiative to contact and let the problem expand, until can not be solved, only emergency came for help. This has led to anger is excusable, but if the others do not tell you, why do not you take the initiative to ask each other? However, in addition to follow up the implementation of the other departments, need to take care of their own departments. First, to ensure the full flow of information between the under. To avoid this happening, if any department heads agreed between things, its is completely unaware of, also whereof Acts headache; sometimes its harmony between the good things, but did not advance to inform managers just do it in charge know but greatly Inappropriate afterwards, before the overthrow of the decision, all they have to start over. Second, we need to follow up under you encountered some difficulties in communication with other departments, you can take the initiative to ask the staff, and whether you need to come forward to contact in order to identify problems as early as possible, as soon as possible to solve the problem. Fifth, to advocate effective communication skills and cultural Inter-departmental communication, as well as one of the most obvious obstacles enterprise lacks an atmosphere. The corporate culture of many companies did not encourage communication. Therefore, business owners, if you want to build a good team, not because of poor communication between the various departments of internal friction, efforts should be made in the enterprise to create a good communication environment. For example, many employees do not want to go within the enterprise to communicate effectively, this may be because he had active communication have been trained to combat. Therefore, the person in charge of the enterprise should be for staff to create a platform for the exchange, tolerant of different views, and not arbitrarily against the enthusiasm of subordinates. Some companies take a brainstorming the problem out, and everyone can say what advice can speak slowly then summed up. Many ways, the key point is tolerant of different views and enterprises to take to create such an atmosphere. Companies should encourage employees of the department to establish friend relationship with the staff of the relevant departments, man to man tactics, bid farewell to the previous kind of just semi face, all right not to speak of the phenomenon; may need to meet the department heads to participate in the business of the department will, on the one hand allows him to understand the intent of the sector and the need to get the tie, and you can also listen to his advice, so that in the implementation process can proceed more smoothly with; and other department heads may will learn from this experience and you return visit. The same time, do not always expect come forward by the enterprise communication and networking among organizatio