顾问及职业生涯培训2008 ppt课件

1 HANDEnterpriseSolutionsCo Ltd Date 17 MAR 08 ERP顾问及职业生涯培训 2 TonyChan陈永ony chan hand tony99chan 3 Agenda WhatisConsultancyWhatisExpectedofaConsultant 4 WhatisConsultancy 5 ConsultantsandConsultancy Consultantsareexpertsinaparticularfieldwhoselltheirexpertiseforafee e g advertising law health ERP etc Consultancyisaprofessionalorganization practiceofconsultants 咨询业是一种服务性行业 从事咨询工作的人员以自己的知识 经验 技能针对客户的问题 向客户有偿提供指导 方案或服务从而使客户问题得到解决的一种行业 6 WhydoCompaniesUseConsultants CoverInternalShortageAdviceandGuidanceKnowledgeandExpertiseSpeedChangeEnablement 7 WhatConsultantsDo AlmostALLconsultantsdoafewkeythingstogettheirjobsdone Recommend CatalyzeChange Implement Analyze Investigate Listen 8 Project AProjectisatemporaryorganizationthatisneededtoproduceauniqueandpre definedoutcomeordeliverableatapre specifiedtimeusingpredeterminedresources AProjecthasafinitelifespan ItisyourjobtoENDTHEREQUIREMENTFORYOU 9 ConsultingBusinessFlow QualifyOpportunity PrepareandSubmitBid PlanProject Win Launch Conduct ManageProjectQuickHAND CloseProject References Follow onBusiness RequestforProposal RFP UnsolicitedLead 10 WhatisExpectedofaConsultant 11 ConsultingChallengeQuiz Analyzingyourresult A 5PointsB 3PointsC 0PointsD 3PointsE 5Points 12 OurSuccessRequires 1 DefinitionofScopeandExpectations 2 ManagementofScopeandExpectations 13 YourRoleIs Toprotectthesetrianglesonaday to daybasis Inordertoensure ClientSatisfaction Profits NotoneortheotherButBOTH 14 So WhoAreThePeopleInvolved ClientManagerColleaguesYou Foreachtype askyourself Whatdotheyexpectfromme WhatdoIexpectfromthem Also whatdoyouneedtobe happy inyourjob 15 HowareConsultantsViewedbyClient SeniorExecutives MiddleManagers JuniorManagers ShopFloorWorkers Treatstojobsecurity Treattopower e g viacontrolofinformation Learningexperience Chancetogetonandshine Someonetoblame Partofteam Independentexpertswhocanbringabouteffectivechange 16 Howtoselectyourrole s toclients Expert Pair of hand Collaborative 17 UnderstandingYourManager 18 UnderstandingYourColleagues 19 WhatDoYouNeedToDo tohaveyou theconsultant applyyourskillstothevarioussituationandpeoplethatyouencounterinwaysthatproduceclientsatisfactionANDprofitability 20 Professionalism BasicRequirementsAddingValueCustomerSatisfactionProfitableBusiness 21 TheBasics JobAdministration EstimateWorkEffort估计评估你的工作PlanYourWorkWithinProjectScope工作的计划UtilizeStaff Co Workers And OrClientEffectivelyKeepYourProjectPapersCurrentFollowEstablishedProceduresandStandardsSubmitYourLabor ExpenseReportAndEngagementSummariesOnTime 22 TheBasics TechnicalSide WeAreInConsulting TechnicalBusiness ExtremelyImportantThatYourSkillsAreUpToDateDoNotGetInTheMindSetThatTechnicalAbilityIsJustHowWellYouKnowOracle SAPStuffUnderstandingBusinessNeeds FunctionalRequirements AndNonOracleTechnologyIsJustAsImportantAnalyticalAndProblemSolvingSkillsArePartOfTheTechnicalSkillSetAsWell 23 AddingValue QualityofWork MakeTheSuccessOfYourWorkAPersonalObjectiveByDemonstratingJobOwnershipCompleteYourTasksOnATimelyBasis Think Plan Organize DoPayAttentionToDetailMakeSureYourWorkIsCompleteBeforeYouSubmitBeAccurate BeNeatSloppy IncompleteWork InaccurateReportsAndNegativeCommentsGetYouInTrouble 24 AddingValue BusinessDevelopment EveryoneIsResponsibleForAddOnBusinessRecognizeNewBusinessOpportunities AlertManagementGetInvolvedInSelling ProposalDevelopmentAskQuestions NetworkWithClientsYouAreSellingAllTheTimeWithYour AttitudeQualityAppearance 25 So WhatAreTheNecessaryConsultingSkills 26 SoftSkills 顾问心态团队精神 有效沟通专业形象 礼仪演讲技巧会议组织技巧时间管理 27 PuttingItTogether ProfessionalAttributes BeATeamPlayerShowInitiativeAndCreativityExhibitSelf ConfidenceMaintainAProfessionalAppearanceWorkWellUnderPressureManageYourTimeAndPrioritiesShowLeadership 28 PuttingItTogether BusinessEthics Confidentialinformation internalandexternal DisplayHonesty loyaltyandintegrityBefairtocustomers partnersNobad mouthingoncompetitorsEqualrace sex ageandreligionRespectofhumanrightsandprivacyNoover selling promising 29 PlanningandGoalSetting Long termWhatdoIwanttobeinlife Medium termHowcanIprogresstomycareergoalsthroughmycurrentrole WhatdoIneedtodonext Short termWhatshouldIbedoingtoaddvaluerightnow tomorrow nextweek PlaneachdayforgreaterproductivityHowdoesthiscontributetomymedium termgoals 30 ItisYOURResponsibility Onceyouhavedecidedwhatyouwanttobe EstablishSMARTobjectivesthatwilltakeyoutowardsyourgoalDiagnoseyourst