剑桥商务英语高级7.ppt

ManagingPeople Quotationsaboutmanagement Managementisnothingmorethanmotivatingotherpeople Ibelievemanagingislikeholdingadoveinyourhand Ifyouholdittootightlyyoukillit butifyouholdittooloosely youloseit Ifyouwanttomanagesomebody manageyourself Dothatwellandyou llbereadytostopmanaging Andstartleading Whichoftheabovequotationsdoyouagreewith Why Startingup A Whatqualitiesandskillsshouldagoodmanagerhave Choosethesixmostimportantfromthelist Tobeagoodmanageryouneedto 1likepeople 2enjoyworkingwithothers 3giveorders 4listentoothers 5makesuggestions 6judgepeople sabilities 7planahead 8begoodwithnumbers 9makegoodpresentations 10bepersuasive B Ifyouaremanagingpeopleformdifferentcultures whatotherqualitiesandskillsdoyouneed A Listentothefirstpartoftheinterview completethechart understand strengths weaknesses learnabout problems findout information communicate objectives B Listentothesecondpartoftheinterview Decidewhetherthesestatementsaretrueorfalse 1planinadvance 2findoutaboutthelocallanguage cultureandconditions 3gettoknowthelocalpeople 4trytobecomeexpertsassoonaspossible5spendtimeobservingandaskingquestions true true true true false C Listentothethirdpartoftheinterviewandanswerthesequestions 1WhatdoforeignmanagersoftenwantfromAsianstaff Theymistakenlywantthemtobemoreforceful todealwithproblemslogicallyandtobeambitious 2Whatdomanagerssometimesignore Theyignorethebackground educationandculturaldifferencesbetweenthemselvesandtheirstaff 3Whymightthemanagersunderestimatethelocalskillsandabilities Theyfocustoomuchonstaff sweaknesses jumptoconclusionstooquicklyandlabelalllocalstaffasthesame D Whatadvicewouldyougivetoaforeignmanagerwhoisgoingtomanagestaffinyourcountry A Matchtheverbs1to7withtheprepositionsandphrasesa tog Agoodmanagershould 1respond2listen3deal4believe5delegate6communicate7invest intheiremployees abilitiestoadeputyasoftenaspossibletoemployees concernspromptlywithcolleaguesclearlywithproblemsquicklyinregulartrainingcoursesforemployeestoallsuggestionsfromstaff B WhichdoyouthinkarethethreemostimportantqualitiesinExerciseA C Someverbscombinewithmorethanonepreposition Decidewhetherthefollowingcombinewithsomeoneorsomething D CompletethesesentenceswithsuitableprepositionsfromExerciseC 1Iagree herthatweneedtochangeourmarketingstrategy 2Italk mybosseveryMondayatourregularmeeting 3Weargue nextyear sbudgetforoveranhour 4Heapologized losinghistemper 5Wetalked ourfinancialproblemsforalongtime 6TheFinanceDirectorargued ourManagingDirectoroverprofitsharing 7Iapologized Paulaforgivingherthewrongfigures 8Canweagree thedateofournextmeeting with to about for about with to on 1 迄今为止还没人对我们的投诉作出回应 respondto 2 总经理向工人保证他将亲自处理这个问题 dealwith 3 你要相信自己 否则你永远都不会成功 believein 4 经理应当学会向员工放权 delegateto 5 我们应尽力提高与他人沟通的能力 communicatewith 6 公司大力投资进行新产品的研发 investin 7 今天上午我向董事会汇报了今年的销售情况 reportto about 8 我们就装货中出现的差错真诚地向你方道歉 apologizeto for 9 我想和你谈谈新产品广告宣传方面的事 talkto about 10 谈判进行了一上午 但双方仍不能在价格上达成一致 agreewith on 11 双方在价格问题上争论不休 arguewith about 12 你最好向他解释一下你的观点 explainto Translationsexercise 1 Sofarnoonehasrespondedtoourcomplaints 2 TheManagingDirectorpromisedtotheworkersthathewoulddealwiththeproblemhimself 3 Youshouldbelieveinyourself oryouwillneversucceed 4 Managersshouldlearntodelegatepowertotheirstaff 5 Weshouldtryourbesttoimproveourabilitytocommunicatewithothers 6 Thecompanyhasinvestedheavilyinresearchanddevelopment 7 ThismorningIreportedtotheBoardofDirectorsonthisyear ssales 8 Wesincerelyapologizetoyouforthemistakewemadeinpackingyourorder 9 Iwouldliketotalktoyouabouttheadvertisingcampaignforournewproduct 10 Thenegotiationwentonthewholemorning butthetwopartiesstillcouldnotagreewitheachotheronprices 11 Thetwopartiesarguewitheachotheraboutprices 12 You dbetterexplaintohimyourideas Readthearticleandanswerthequestions PartI Para1 2 Theglobalizationtrend theculturalproblems 1 Whyaresomanypeopleworkingabroadnow Itisbecauseoftherecentglobalizationtrend Manycompanieshaveexpandedgloballythroughmergers jointventuresandco operationwithforeignfirms 2 Dothesepeoplecomeacrossculturalproblems Whatistheirfailurerate Manyofthemhavedifficultyadaptingtothenewcultureandtheirfailurerateisashighas30 PartII Para 3 4 Twotypicalfailures WhatdidtheGermanmanagerdowithhisstaffinEngland Hestoppedhisstafffromdrinkinganddidnotallowthemoffthepremisesatlunchtimes WhatdidtheAmericanmanagerdowithhisstaffinFrance Hetriedvariouswaystowinthetrustofhisstaffbutfailed Thenicerhetriedtobetothestaff themorestronglythestaffbelievedthathewastryingtotakeadvantageofthem WhatwastheGermanmanager smistake Hedidnotpayenoughattentiontotheculturaldifferencesandwasnotflexibleenough Hewastoohardonthestaff WhatwastheAmericanmanager smistake HeusedtheAmericanwaystogainstaff strust whichdidn tworkinFrance Hisfriendlybehavioronlystrengthenedthestaff sfeelingthattheywerebeingexploitedbythemanagement PartIII Para 5 6 ThemistakesoftheGermanandAmericanManagers Whataretheproblemsforthemanagersworkinginforeigncountries Theremaybemisunderstandingsbetweenthemandtheiremployees Theymayfindthatthetechniquesthatworkedathomearenoteffectiveinthenewworkplaces PartIV Para 7 Theculturalproblemsandthefrustrations A ManyUSmanagersaresentabroadtowork somefinditdifficulttoadapttolocalconditions Whatdoyouthinkthefigureis 1approximately1in72approximately1in53approximately1in3 B Answerthesequestionsaboutthearticle 1Whyhasthenumberofpeopleworkingabroadincreased Itisbecauseoftheglobalizationtrend 2Whodidthefollowing theGermanmanagerinEnglandortheAmericanmanagerinFrance a Hemadestaffstayinsidethebuildingatlunchtime b Hegavestafftargets c Hehadmealswitheachmemberofstaff d Hestoppedstaffdrinkingduringworkinghours e Heseemedtobewatchinghisstaff f Heworkedharderthanotherstaff Germanmanager Germanmanager Americanmanager Americanmanager Americanmanager Americanmanager 3Whatarethedifferencesinthewaythetwomanagersmanagedtheirstaff TheGermanmanagerdidn tpayenoughattentiontotheculturaldifferenceswhiletheAmericanmanagertriedtogetstaff strustinAmericanwayswhichdidn tworkinFrance C Matchwordsfromeachcolumntomakecommonwordcombinations 1adaptto2takeup3set4apply5develop rulesrelationshipsgoalsapositionanewculture Ifwereportwhatanotherpersonhassaid weusuallydonotusethespeaker sexactwords directspeech butreported indirect speech Directspeech I mgoingtomeetoneofmyclientsheretomorrow saidthemanager Reported indirect speechThemanagersaidthathewasgoingtomeetoneofhisclientstherethenextday SentenceStructure thatclause Pronoun I hemy his Tense amgoingto wasgoingto Time placeexpressions tomorrow thenextdayhere there Statement Question Directspeech Doyouhaveanyclassthismorning ateacheraskedme Whydon tyouspeakEnglishinclass theEnglishteacherasked ReportedspeechAteacheraskedmeif whetherIhadanyclassthatmorning TheEnglishteacheraskedmewhyIdidn tspeakEnglishinclass Question indirectquestionDoyouhave if whetherIhad Whydon tyou whyIdidn t QuestionwordsYes noquestion if whetherWh question wh words Request Directspeech Sayhellotoyourmumforme shesaidtome Don tgiveup Bob hesaid ReportedspeechSheaskedmetosayhellotomymumforher HetoldBobnottogiveup Request toV phrasePositive toV phraseNegative nottoV phrase ChooseasuitableverbShesaid sheaskedme Hesaid hetoldBob A Completethesesentenceswiththecorrectformofsayortell 1He thathewasfindingitdifficulttomanagepeople 2He methathewasfindingitdifficulttomanagepeople 3She himtoimprovehisperformance 4She theywouldneveragree 5Myboss menottopaytheinvoice 6He thatheworkedforGeneralElectric said told told said told said B Usesay tellandasktoreportthedialoguebetweentwocompanydirectors PhilipIwanttomotivateourmanagersmore AmandaAreyoudelegatingthelessimportantdecisions PhilipIthinkso AndI mmakingmoretimetolistentotheirsuggestions AmandaThat sgood Respondingtotheirideasisreallyimportant PhilipIsthedepartmentinvestingenoughintraining AmandaYes itis Thisyear sbudgetisbiggerthanlastyear s Philipsaidthathewantedtomotivatethemanagersmore AmandaaskedPhilipifhewasdelegatingthelessimportantdecisions Philipsaidhethoughtsoandalsosaidthathewasmakingmoretimetolistentotheirsuggestions Amandasaidthatitwasgoodandthatrespondingtotheirideaswasreallyimportant Philipaskedifthedepartmentwasinvestingenoughintraining Amandasaidthatitwasandthatthisyear sbudgetwasbiggerthanlastyear s C Yourcolleagueisawayandyouhavebeenaskedtochecktheirvoicemail Listentoeachmessage Notedownwhorangandwhatwassaidorasked Thenwriteashortnoteforyourcolleague Jasonphonedaboutthemanagementtrainingcourse Hesaidhewantedtoconfirmhisplaceonthecourseandhealsowantedtoknowwhowasleadingit CarolrangaboutnextFriday smeeting Sheaskedhowmanypeoplewouldbeatthemeetingandwhattimeitwouldfinish Mariaphonedaboutthebudget ShewantedtoknowhowmuchyouhadspentontheTokyotrip ShesaidsheneededtofillintheexpensesclaimbyFriday A Socializingisanimportantpartofgoodmanagement Whensocializingforbusinessinyourcountry howimportantarethefollowing BeingontimeThewaypeopledressHowyouaddresspeople firstnameorfamilynames GivinggiftsShakinghands kissing hugging bowing B Rachel whoisfromtheUK isonabusinesstriptoRussia AlexandraisaRussianbusinesscontact Listentotheirconversation Thenanswerthesequestions 1WhatdoesAlexandrainviteRacheltodo AlexandrainvitesRacheltohavedinneratarestaurantinthetowncentertogetherwithsomeofhercolleagues 2DoesRachelaccept No shedeclinespolitelybecausesheisabittiredandwantstorelaxatthehotel C Listenagainandcompletetheextract Rachel Well it svery Alexandra butIthinkI dliketorelaxatthehoteltonight don t I mabittired quitehonestly Alexandra Areyousure You dreallyenjoyit Rachel It sverykindofyou butperhaps kindofyou Ifyou mind anothertime D MartaisbeingentertainedbySven Listentotheirconversation Belowaretheanswerstothreequestions Whatwerethequestions 1Well Marta peopleliketobeintheopenair 2Iusuallywatchtelevision 3Well generallyIspendtimewithmychildren Whatdopeopleherelikedoingintheirsparetime Whataboutyou Sven whatdoyouusuallydoafterwork Intheevenings Howaboutyou Marta E ListentoanotherconversationbetweenSvenandMarta WhatdidSvendotoentertainMarta SvenshowedMartaroundStockholmandtookherforameal F Listenagain Inwhichorderdoyouhearthesesentences I mgladyouenjoyedthetour We llbeintouchsoon Ihopeyouhaveagoodjourneyback Thanksforshowingmeroundthecity Thanksverymuchforyourhospitality Ireallyenjoyedthemealtonight 1 2 3 4 5 6 G Roleplaythesesituations 1Youarehavingdinnerwithabusinesscontactwhotriestopersuadeyoutotryatypeoffoodyouhate Refusepolitely Youmeetabusinesscontactinaforeigncountry Findouttheinformationbelow Also tellthemaboutyourselfusinga tod asaguide a howtheyspendtheirweekendsb wheretheygofortheirholidaysc whattheydointheeveningsd whatkindsofhobbiesandsportstheylike Background MullerPetersonMarine MPM Marineequipment Muller sSalesManager Peterson sSalesManager Salesrepresentativesofbothcompanies Twogroupsofsalesrepshaveverydifferentaims beliefsandwaysofworking Helpthetwogroupsofsalesrepstoworktogethermoreeffectively Mullersalesrepresentatives Ambitious competitive mainlyinterestedinmoney mainaimistomaximizeprofit Promiseearly unrealisticdeliverydates customerscomplainaboutit Salesreportsarelate incomplete Oftenforgetwrittenconfirmationo