英语介绍公司各个部门职责.doc

Duties of different departments 1Secretaryn 1. Make /Answer telephone callsn 2. Take notes, minutes and messagesn 3. Deal with files and correspondencen 4. Write memos and reportsn 5. Work at computer for word processingn 6. Receive guests and visitorsn 7. Arrange meetingsn 8. Make appointments 2. Personnel/human resources departmentn 1. Recruit new staffn 2. Interview applicantsn 3. Promote staffn 4. Train staffn 5. Fire staffn 6. Deal with relationships between management and work force.3. Customer service departmentn 1. Deal with customers calls and solve problemsn 2. Accept repairs and deal with customers complaintsn 3. Communicate timely with customersn 4. Offer a comprehensive and convenient after-care servicen 5. Offer a full professional after-sales servicen 6. Undertake installation and testing tasks from the companyn 7. Offer training to users technical staff4Managern Be responsible for the main activities of the company such as manufacturing and salesn Make decisionsn Make plansn Handle difficult situations at workn Deal with problems and complaintsn Sign contractsn Monitor expenses claims5Assistant general managern Assist the general manager with routine workn Be responsible for everything when the general manager is away6Sales departmentn Launch marketing promotionsn Introduce productsn Demonstrate productsn Persuade customers to buyn Launch campaignsn Advertise productsn Bargain about pricen Offer discount7Public relations departmentn Talk to the press and the publicn Communicate information from the companyn Give away publicity productsn Entertain business clientsn Alter/create/develop/establish/improve corporate image8Account department客户部n Search potential clientsn Analyze and understand marketn Analyze customer behaviorn Personalize offeringsn Anticipate customer wantsn Keep clients and the company in good relationship9Logistic department n Taking/receiving and managing sales ordersn Following the situation of the goods arrivingn Transfering the notice paper of disqualified goodsn Controlling the invoice of purchased goodsn Managing inventoriesn Delivering/dispatching goods10Purchas