剑桥英语第124课.ppt

1 NewInternationalBusinessEnglish Vantage fortheStudentsMajoredinBusinessEnglish 2 ContentBookII 1 4BasicEnglishSkills 5 14Listening Speaking ReadingWritingSkillsinFunctionalBusinessEnglishPractice 15SkillsReviewingandReconsolidationinSimulatedBusinessSituations FilesoftheRelatedContentsandLocationsofBECExamination 3 TeachingandLearningObjectives BusinessEnglishcourseaimstogivestudentsanunderstandingofkeyareasofcontemporarybusinessandpreparethemtotheBEC BusinessEnglishCertificate BusinessEnglishintroducesbasicbusinesscontentsandlanguageskillsinabusiness relatedsituation Studentshavetobeinformedofbusinessknowledgeandgeneralforeignaffairs Studentshavetodevelopthebusinessskillsin5aspects speaking interacting listening reading andwriting 4 CourseFeatures SpeakingExchanginginformationGivingaformalpresentationGivinganinformalpresentationInstructingordemonstratingonthejobGivingdescriptionsandexplanations 5 VisitingacompanyorreceivingvisitorsShowingvisitorsaroundorbeingshownaroundEntertainingorbeingentertainedParticipatingindiscussionsandinformalmeetingsParticipatinginformalmeetingsChairingmeetingsInterviewingNegotiatingTelephoning EFFORTSCOLLECTIVE Interacting 6 Followingpresentations lectures ortalksFollowinginstructionsFollowingdescriptionsandexplanationsFollowingtrainingsessions Listening LettersandfaxesMemosandshortreportsProfessionaljournalsTextbooksLongreportsContractsandlegaldocuments Reading 7 LettersandfaxesMemosandshortreports Writing 8 Contents Unit1FacetofaceUnit2Letters faxesandmemosUnit3OnthephoneUnit4Summaries notes reportsUnit5WorkingtogetherUnit6InternationaltradeUnit7Moneymatters TheSecondVolume 9 Unit8DealingwithproblemsUnit9VisitorsandtravelersUnit10MarketingUnit11MeetingsUnit12ProcessesandoperationsUnit13JobsandcareersUnit14SalesandnegotiationUnit15Aspecialproject 10 BasicSkillsandTechniquesforTalkingtoPeopleinBusinessSituationsTheemphasisthroughoutisonencouragingstudentstoconsiderandre evaluatethesocialfunctionsofEnglish Inbusiness thisisparticularlyimportant asstudentsmaybedealingwithallkindsofpeopleinEnglish clients customersandcolleagues co workers friendsandstrangers superiorsandsubordinates suppliers visitorsandmembersofthepublic allofwhommaybefriends strangersoracquaintances peopleofyourage orpeoplewhoareyoungerorolderthanyou allofwhomyouhavetobetalkedtoindifferentways Yourfirstimpressiononthemthewayyoubehavefunctionsfundamentallyinyourcareer Unit1Facetoface 11 Vocabulary sincere unwelcoming appointment efficient aggressive superior co ordinator salesoffice headofdepartment smalltalk badge surname vice chairman personnel publicrelations colleague behavior demanding chewing disaster gymnastic apparently syllable offence demonstration counterparts aperitif tricky generate hectic tackleajob troubleshooting beconfrontedwithproblems encounterproblems back up data loosecable hands on environment ambitious prospect conference yawning delegates sign clicking sniffing conversationist reliable blinking tappingyourfingers flu sketch junior figures border businessassociates on going commoninterests terminal A Vocabularyinunit1 12 B Findingmorevocabularyofdescribingpeople hospitable enthusiastic polite talkative kind generous alert vigilant distinct friendly confident calm honest skillful sophisticated helpful intelligent nice optimistic indifferent sleepy unclear lazy clumsy stupid prejudiced inefficient nasty unhelpful off hand rude pessimistic detached in cooperative self centered conservative high qualifiedetc 13 1 11 Whatdoyouthinkofthefollowingsayings a Whatyoudon tknowwon thurtyou b Nonewsisgoodnews c Silenceisgolden 2 Readingtheimpressionsofthefollowingpeopleandtellingtheclasswhatyourfeelingsare Verbalbehaviorandsmiling 3 DiscussingthequestionsinBandC 4 TryingtodothefillingsinD andcheckingwhilelistening thenreadingaloud Question Whatexactlywouldyousaywhenyougreetavisitortoyouroffice Nowtrytofillintheblankswithmissingwordsbeforelisteningtothethreeconversations 14 IntroductionsandGreetings I dliketointroducemyself Letmeintroducemyself MayIintroducemyself MayIintroduceyoutoourmanager Mr Li Iwasintroducedtoheryesterday Formalwaysofgreetingatfirstmeeting Howdoyoudo Pleasedtomeetyou Gladtoknowyou Nicetomeetyou Informalwaysofgreetingatfirstmeeting Goodafternoon Hello Hi Waysofgreetingbetweenacquaintances Hello Hi Afternoon GoodafternoonHowareyou Howiseverything Howareyoudoing 15 Actually thespellingofmostbusinessexpressionsorjargonisfamiliartolearners Thedifferenceisthattheirmeaningshavebeenchanged Forinstance suchwordsas presentation offer and demonstration haveacquirednewmeaningsinbusinesscontexts LearnerscangrasptheseexpressionseitherthroughreadingextensivelysomebusinessEnglisharticlesormemorizingthemfromvocabularybooks OnlybydoingsocantheyattainasatisfactorylevelinbusinessEnglish Meanwhile learnerscanfurtherbenefitfromreadingbusinessbooksorattendingbusinesscoursestoobtainrelatedknowledge ThiscanhelpthemunderstandbetterhowtousebusinessEnglishexpressions Booksaboutimportandexportpracticearepreferable whilebooksconcerningmarketing finance businesslaws etc areusefulinthestudyofbusinessEnglish Coursesintheseareasareallsuppliedinschoolsortrainingcenters Finally ifconditionspermit businessEnglishlearnersmayapplywhattheyhavelearnedtopracticeincompaniesororganizations Throughpractice theycangainexperienceandalsostrengthenandimprovetheirbusinessEnglish expressionsorjargonusedinbusinesssituations 16 short curlylong wavyshoulderlength blondhair greybrown reddark black dyed straight long large flat greeknose hawknose brown grey blue large deep set dark eyes nose hair face oval round square long wrinkled freckled redcheeked narrowmouth thinlips Describingpeople 17 D 1 AlexWhite I djustliketointroducemyself Myname sAlexWhiteandI mthenewexportsalescoordinator ChrisGrey Oh yes I veheardofyou Howdoyoudo 2 TonyHarris Ms Smith I dlikeyoutomeetMrs Jones Mrs JonesisfromoursalesofficeinToronto LizJones Hi ClaireSmith Howdoyoudo MrsJones I vebeenlookingforwardtomeetingyou LizJones Oh yes pleasecallmeLiz ClaireSmith AndI mClaire LizJones Hi ClaireSmith Well Liz didyouhaveagoodjourney LizJones yeah nottoobad 3 MrsGreen MrEvans um HaveyoumetMissLucas SheisfromArgentina MrEvans Yes IthinkWe vemetbefore It sgoodtoseeyouagain MissLucas That sright helloagain Howareyou MrEvans Fine thanks 18 5 WhatcanyousayconcerningSmalltalks a I vebeenlookingforwardtomeetyou b Didyouhaveagoodjourney c whendidyouactuallyarrive d Itmustbeacoupleofyearssincewelastmet e Canyoutellmesomethingaboutyourhometown f Doyoulikeplayingfootball g WheredoyoucomefrominArgentina h WhatdoyouthinkofGuangzhou weather i Doyouneedanyhelp j Whereareyoustaying k Isthisyourfirstvisitto l Howisyourfamily m Whereaboutdoyoucomefromin 19 6 Smalltalk trip sports family entertainment smalltalk weekend hometown weather hobby 20 1 Whatskillsdoesverbalcommunicationinvolve 2 Accordingtothetext whatwillbecomeofuswithoutthemeansofcommunication 3 Whatisthesolepurposeoftheexistenceofalanguage 4 Whyisyourcommunicationabilityrelatedtoyourqualificationforthejobyouchoose 5 Isitpossibleforonetobea bornwriter 6 Howcanoneimprovehis hercommunicationskills 7 ReadanddothereadinginUnit1bonPage12andtheexamofPassCambridgeBECVantage studentbook 8 AmIgoodorpooratlistening speaking readingandwriting andhowtoimproveabilitiesandskillsinEnglish Questionstothinkaboutandassignment 21 1 2It sasmallworld Do1 15vocabularypuzzleonPage7inworkbook 自测习题集referencekeysonPage116ofthebook 2 Discussthequestionsin1 2Cinclass somewordsinC behavour manners offence increasingly demanding gymnastic demonstrations counterparttrickyoffensive chewing disaster apparently syllable aperitif 3 Nonverbalcommunication 关注文化差异 Whatisnon verbalcommunication Whatshouldbedonebeforethefirstemploymentinterview Whatistheproperwayofshakinghandswithdifferentpersons Whatdoesalittlehumordemonstrate Whatjudgmentsdowemakeonnonverbalmessages 22 afive minutespeech HowdoyouimprovebusinessEnglish Whataretheadvantagesofanoralcommunication 3 Whatmakesasuccessfulbusinesscommunicator ASampleSpeech Asweallknow businessEnglishisusedinbusinesssituations whichisoneofthebranchesofEnglishforspecialpurpose ESP IfpeoplewanttoachieveaneffectivemasteryofbusinessEnglish theyshouldknowsomethingaboutbusiness TheyshouldalsohaveagoodfoundationinbasicEnglishforgeneralpurposes PeoplewhobeginstudyingbusinessEnglishshouldfirstbefluentinbasicEnglish IftheirEnglishisrustyorIftheycan twriteorspeakatall theymustworkhardtolayasolidfoundationuntiltheyhavereasonablelistening speaking readingandwritingskills WhenunderstandingEnglishconversationAndcommunicatingwithnativeEnglishspeakersindailysituationsdonotprovedifficult peoplecanthengoontothestageofpickingupsome 23 JobResponsibilities ofapersonnelstaff ofanaccountant ofasecretary dealwithrelationshipsbetween managementandworkforce recruitnewstaff interviewapplicants promotestaff trainstaff fire retire budget accounting dealwithfinancialmatters make receivetelephonecalls make takenotes minutes messages dealswithfiles correspondence writememos reports workatcomputerwordprocess receiveguests visitors arrangemeetings theirvenuesetc makeappointments 1 3Whatdoyouenjoyaboutyourwork 1 3Whatdoyouenjoyaboutyourwork 1 WorkinpairsanddoB2onp 11inthisbook 24 ofasalesman ofaresearchman ofamanager marketingpromotion introduceproducts demonstrateproducts complimentarypresent persuadecustomers launchcampaign advertisement bargainaboutprice offerdiscount design marketresearch productresearch experiment technology packaging focusedcustomer makedecision plan handledifficultsituations dealwithproblemsandcomplaints signcontracts attendconferences negotiation organization JobResponsibilities 1 ListentothetapeanddothefillingsinA2 WorkinpairsanddoB2onp 11inthisbook 25 1 4It snotjustwhatyousay WhatdoyouknowabouttheeffectsoftheBtellingaboutonP13 Talkaboutitinpairs 2 Nonverbalcommunicationmakesgreatdifferencesaswellasverbalcommunication Haveyouanyexamples 5 Howmuchdoyouknowaboutnonverbalcommunication 3 Do2inA 4 DoCinBinpairsorgroupsoffour payattentiontoculturaldifferences Nounifiedkeysforreference 26 NonverbalCommunication attentiontointhefirstmeetingwithbusinesspartner avoidanceofmisunderstandingincommunicatingwithbusinesspartners methods differentformsofcommunication physicalappearanceposturegestureeyecontactfacialexpressionstouchspaceanddistancepunctualitysilence eyecontactsummarizingparaphrasingechoingspeakingslowlyenunciatingavoidingidiomsbodylanguagedoublecheckingusingvisualaidslisteningattentivelyliquorwon thelp culturallybound specificwayswithintheownculture WhatdoyouknowarethewaysofEnglishSpeakingpeople faxesletterse mailsphonecallsmemosnotes useofthebusinessoftheaboveformsofcommunication advantagesanddisadvantagesofeachformofcommunication arrangementinorderofformalityandfrequency 27 Vocabulary embarkon employmentinterview importanceofagoodimpression payattentionto physicalappearance shower inthemirror trimthebeard razor mutter doanythingforajob aftershave lotion besplashed smellasgoodas freshlyironedshirt suitandtie shinedshoes briefcase preciselyeightfifteen knockslightlyat smile motionsb intotheroom walkover offerone shand gripfirmly signofcontrolandself confidence releaseone shand invitesb tosit beabouttobegin nonverbalsituationbeforeaninterviewforajob Trytoimagineaninterviewbyapersonwithouthisutteringanywordsbyusingtheaboverelatedvocabulary 28 1 5Developingrelationships 1 Smalltalk 2 hospitality tripsportsfamilyentertainmentweekendhometownweatherhobbycommoninterests Theinterviewercanreadthemeaning punctuality grooming apparel smile handshake briefcase andafter shavelotion Thishypotheticalepisodedemonstratessomeofthemanyandsubtlewaysinwhichnonverbalcommunicationtouchesourlives 29 Eachjobannouncementorjobadvertisementmayincludeanycombinationofadescriptionofthejob jobapplicantqualificationsanddesiredqualities Thedescription qualificationsanddesiredqualitiesarethekeystopreparingfortheinterview Onajobannouncementorjobadvertisement thesekeysmaybefoundunderheadingssuchas InterviewSuccessPlan Step1 TheJob PositionQualificationsTheDutiesTheRequirements Here sadescriptionforasupervisoryjob 30 Theidealcandidatewillpossessexcellentleadership managerial communicationsandinter personalskills Thecandidateshouldbeaself starter teamplayer aswellaspromoteteamworkamongothers haveastrongcustomerorientation isapproachable andeffectiveandcreativeproblemsolver andestablishesandmaintainseffectiveworkingrelationships Abilities TherequeirementsonthejobadvertisementinKSA Knowledge informationapplieddirectlytotheperformanceofafunction Forexample supervisionisaknowledge Skills learnedacts Intheexampleabove wehavemanagerialskills Otherexamplesincludeoperatingapersonalcomputer usingafirearmoroperatingabackhoe performanceofbehaviorthatyoucansee Inthedescriptionabove communicationsisanability 31 Manyofthequestionsaresimilar We vetriedtoincludeasmanyvariationsaspractical Peopleoftenmakethemistakeofstudyingspecificquestions Studyspecificquestionsandyou llbethrownoffwhenthequestioniswordeddifferentlyoradifferentquestionisasked Inaddition thinkabouttheknowledgeandskillsspecifictothejobthatyouareinterviewingfor Forexample aheavyequipmentoperatorwillhaveknowledgeaboutsafetyrulesspecifictoheavyequipment Listthespecificknowledge skills and hottopics specifictoyourjob Writepossiblequestionsforthespecificrequirementsand hottopics Checkoutour GeneralQuestions headingintheinterview Step2 PotentialInterviewQuestions PotentialInterviewQuestions 32 Studythequestionsandcreateorpracticeinterviews Choosequestionsfromeachofthequestioncategoriesthatyou vematchedtothejob Eachpracticeinterviewshouldconsistofseventofourteenquestions Tailorthequestionstofittheorganizationandspecificjobthatyouareinterviewingfor Includequestionsthatyou vewrittenforspecificrequirementsor hottopics Askyourfriend roommate significantother spouse orcoworkertohelpyou Havethemcreatepracticeinterviewsbypullingquestionsfromtheheadingswe veidentifiedandfromthequestionsyou vewrittenforknowledgeand hottopics You llfindalistofcommonquestionsthatcanapplytojustaboutanyTechnicalorfieldexpertise 33 you llhavetothinkonyourfeet becauseyouwon tknowwhatthequestionsare youcanreceivefeedbackonyourbodylanguage posture thepitchofyourvoice handmovements content andtheclarityofyouranswers You llbenefitfromhavingsomebodyelsehelpyoubecause Askyour interviewer towritedownthequestionsandtheircomments ReviewthetipsbelowfromtheInterviewGamePlansothateverythingyoudobecomessecondnature 34 Makeapositiveandprofessionalfirstimpressionbybeingassertiveandgivingafirmhandshaketoeachinterviewerandaddressingeachinterviewerastheyareintroduced Reinforceyourprofessionalismandyourabilitytocommunicateeffectivelybyspeakingclearlyandavoiding uhs youknows andslang Usepositivewords Insteadof if Ithink Ifeel and Iwish use when Iam and Iwould TipsforReferenceintheInterview 35 Establishrapport 和谐的关系 一致意见 byrelatingtoeachinterviewer Notethewordingthatisusedbyeachinterviewerandwhenappropriateusesimilarwords Maintaineyecontactwitheachoftheinterviewersthroughouttheinterview Sitcomfortably Siterectly butdon tsitstifflyorsprawloverthechair Don texpecttheinterviewerstohaveconfidenceinyou ifyoudon thaveconfidenceinyourself Projectconfidenceandapositiveattitude Maintainawarenessofyourvoice posture energylevel andenthusiasm Makehandgesturestoemphasizeimportantpoints butavoiddistractinggesturesormakingtoomanyhandgestures 36 Smileconfidently butnottothepointwhereyouwouldappeartobetoocasual Smilingwillalsohelpyourelaxandestablisharapportwiththeinterviewers Manageweaknessesorbarrierssothattheyappeartobeindicationsofyourstrengths Beattentive Listentoeachquestioncarefullyanddon tinterrupt Ifyouaren tsureofwhatisbeingasked politelyrequestthatthequestionberepeated Closetheinterviewwithastrongclosingstatementofyourqualificationsforthejob 37 Practice practice practice Onepracticeinterviewisnotenough Ifyouhavesomebodyhelpyou haveatleastthreepracticeinterviews You llbeabletousetheirfeedbacktocorrectmistakes strengthenweaknesses andbuilduponstrengths ReviewyourInterviewWrapsfrompreviousinterviews Useyourexperiencefrompreviousinterviewstohelpyouonthisinterview Note TheunderlinedwordsintheInterviewQuestionBankarewordsthatmaybeinterchangeable Forexample insteadoftheword job theword position mightbeused Thanktheinterviewers Shaketheirhandsindividuallyandthankeachinterviewerbyname 38 Whatyouknow aboutyourworkexperience education training goals character personalqualities thejobthatyou reseeking thecompanythatyou reinterviewingfor andtheknowledgesrequiredtoperformthejobthatyou reseeking Step3 InterviewAnswers Theinterviewfocuseson whatyousay and howyousayit Inthisstep wefocuson whattosay Asyouknow therearemanydifferenttypesofinterviewsandinterviewquestions YoucanreviewthedifferenttypesatJob Interview Net sInterviewTipspage Let skeepitsimple You regoingtobeaskedabout 39 Identifyaproblemorissue givenasituation findtheproblemorissue Thequestionmayfocusonasituationthatyou vehandledinthepastorhowyouwouldhandleahypotheticalsituation Identifyasolution giventheproblemorissue howdoyouproceed Thequestionmayfocusonaproblemorissuethatyou vehandledinthepastorhowyouwouldproceedinahypotheticalsituation Tellusaboutasafetyissueatyourcurrentjob Howdidyouhandletheissue whatreportswereyourequiredtofile Thequestionsmaybestraightforwardorcombinetheabove Forexample 40 Yourgoalistoprovideananswerthatnotonlyanswersthequestion butalsoreinforceyourqualificationsfortheposition Peopleprepareforjobinterviewquestionsinmanyways Oftenpeoplewillwritespecificanswerstoasmanyspecificquestionsaspossibleandmemorizetheanswers Werecommendlookingatcategoriesofquestionsandusingoutlineanswers Why Withpractice youwillhitalltheimportantpointsandalthoughyouranswerwillbeslightlydifferenteachtime youranswerwillcomeacrossnaturallyandwithconfidence Thekeyistobeabletothinkduringtheinterviewandadjustyouranswertofitthequestion Forexample takethecategoryof GeneralExperience Theanswertothequestion Howdoesyourcurrentpositionqualifyyouforthejob issimplyavariationofyouranswertothequestion whatdoy