outcome 1考试题教学提纲.ppt

Analysetherelationshipbetweenorganizationalgoals objectivesandpoliciesandexplaintheircontributiontoeffectivemanagementintheShangri LaHotelCasestudy Identifythemaindifferencesbetweentheformalorganizationandinformalorganization ExplainthecompositionoftheOpenSystemTheoryandexplainhowitappliesintheShangri LaHotelcasestudy IdentifydifferentstakeholdersintheShangri LaHotelcasestudyandexplaintheirinfluenceandinterest RecommendaneffectivecontrolstrategythatappliestotheShangri LaHotelcasestudyandjustifyitssuitability Analysetherelationshipbetweenorganizationalgoals objectivesandpoliciesandexplaintheircontributiontoeffectivemanagementintheShangri LaHotelcasestudy Goals定义 结合案例解释酒店的这些目标是什么ConsumergoalsProductgoalsServicesgoalsOperationalgoalsSecondarygoals Objectives 定义 必须包含SMART 并说明如果目标模糊 notSMART会有什么后果 结合案例根据SAMRT原则 结合案例 举出符合SMART的具体的酒店目标Policies 定义 联系案例解释三者的关系和对企业的作用 2 Identifythemaindifferencesbetweentheformalandinformalorganization Formalorganization和informalorganization的区别 定义 作用以及对管理的贡献 联系案例 案例酒店怎么体现正式和非正式组织 3 ExplainthecompositionoftheOpenSystemTheoryandexplainhowitappliesintheShangri LaHotelcasestudy Theopensystemtheory定义P46的图 内外部环境 活动的相互影响联系案例 列举香格里拉的inputs process和outputs举例分析如果externalenvironment PESTL 中的某一项发生改变 那么酒店会随之发生什么改变PESTELanalysis和SWOTanalysis对酒店的意义 4 IdentifydifferentstakeholdersintheShangri LaHotelcasestudyandexplaintheirinfluenceandinterest Stakeholder定义列举案例酒店的利益相关者 内外部各三个每个利益相关者都要对应解释和酒店是如何利益相关的 influence和interest 注意分段 5 RecommendaneffectivecontrolstrategythatappliestotheShangri LaHotelcasestudyandjustifyitssuitability JohnchildPersonalcentralizedcontrolBureaucraticcontrolOutputcontrolCu