UNIT-1酒店英语口语.ppt

酒店英语视听说 Unit1GreetingGuests Luggagefrontdesklobbyregistration Warmingup Lookandmatch 1 Whenaguestcomestostayinahotel heshouldgotothe tofillouttheregistrationform 2 Whenaguestarrives the shouldcomeuptohelphim 3 Whenpeopletravel theyusuallycarry withthem 4 Thefrontdeskisinthe ofthehotel 5 A worksatthefrontdesk frontdesk bellman luggage lobby receptionist Warmingup Fillintheblankswithsuitablewords 2 VideoI AttheGate ma amn 美 女士welcomev 欢迎hoteln 酒店luggagen 行李suitcasen 手提箱enjoyv 享受stayn 逗留 NewWordsandExpressions VideoI AttheGate Whenaguestarrivesatthehotel thebellmangreetsher Thebellmangreetstheguestintheevening Thebellmanisverypolitetotheguest 3 Theguesthasfourpiecesofluggagewithher 4 Thebellmanhelpstheguestwithherluggage 5 Theguestissatisfiedwiththebellman sservice F F T T T VideoI AttheGate Decidetrue T orfalse F 1 VideoI AttheGate Whenaguestarrivesatthehotel thebellmangreetsher VideoI AttheGate Watchthevideoagainandthenfillinthebellman swords 2 Bellman Guest Goodmorning Bellman Guest Yes please Bellman Guest Justtwo Bellman Guest That sright Bellman Guest OK Bellman Guest Thankyou Bellman Goodmorning CanIhelpyouwithyourluggage Howmanypiecesdoyouhave Onesuitcaseandonebag Isthatright Thisway please ma am Afteryou please Pleaseenjoyyourstay VideoII IntheLobby clerkn 服务员introducev 介绍managern 经理excellentadj 杰出servicen 服务friendlyadj 友好的helpfuladj 有帮助的lobbyn 大堂 前厅haveagoodtime过得愉快 NewWordsandExpressions VideoII Aguestisstayinginthehotel Aclerkseeshiminthehall andintroduceshimtothemanager IntheLobby Clerk Howareyoutoday Mr Johns Guest Clerk Thisisourmanager Mrs Li Guest Manager Howdoyoudo Welcometoourhotel Guest Excellent Thepeopleherearevery Manager Thankyou Guest Thankyou Fine thanks Howdoyoudo Howdoyoufindourservice friendlyandhelpful Ihopeyouhaveagoodtimehere VideoII 1 Fillintheblankswiththemissingwords IntheLobby VideoII IntheLobby Aguestisstayinginthehotel Aclerkseeshiminthehall andintroduceshimtothemanager 2 HowdoesMr Johnsfindtheservicehere 1 WhoisMrs Li Mrs Li themanagerofthehotel Excellent Thepeoplehereareveryfriendlyandhelpful VideoII 2 IntheLobby Answerthequestions Doorman Goodmorning ma am Welcometoourhotel Guest Goodmorning Doorman CanIhelpyou Guest Yes please Doorman Isthisyoursuitcase Guest Yes Doorman Howmanypiecesofluggagedoyouhave Guest Four Doorman Letmetakethemforyou I llshowyoutothefrontdesk Thisway please Guest Thankyou Doorman Mypleasure Ihopeyou llenjoyyourstayinourhotel ListeningI Adoormangreetsaguestatthegateofthehotel ListeningI 1 Role playthedialoguewithyourpartner 1 A Howdoyoudo B 2 A Howareyou B 3 A CanIhelpyou B 4 A Nicetomeetyou B 5 A Thankyou B Howdoyoudo Fine thankyou Nicetomeetyou too Yes please Mypleasure ListeningI 2 Fillintheblankswithproperexpressions ListeningI 2 Fillintheblankswithproperexpressions 6 A Howmanypiecesofluggagedoyouhave B 7 A Howdoyoufindourservice B 8 A Thisway please B A Afteryou please B Four Excellent Peoplehereareveryfriendlyandhelpful Thankyou Thankyou Doorman Goodevening ladiesandgentlemen Welcometoourhotel GuestA Thankyou Doorman CanIhelpyou GuestB Yes Pleasehelpuswithourluggage Doorman Arealltheseyours GuestA Yes Thereareteninall Doorman OK I lltakethemforyou Thisway please GuestB Thankyou Doorman Youarewelcome Hopeyouhaveagoodtime ListeningII Assomeguestscometothehotel thedoormanwalksuptohelpthem ListeningII 1 Role playthedialoguewithyourpartner MayIhelpyouwithyoursuitcases sir Goodevening sir Welcometoourhotel AreyouCheckingin Yes Yes twosuitcasesandtwobags Anythingelse sir Doyouhaveanybaggagewithyou No that sall Pleasestepthisway It sslippery Pleasemindyourstep Yes please Thankyou Afteryou please Yes Iwill ListeningII Pairwork DecidewhichsentencesarespokenbythebellmanB whichbytheguestG Then arrangethesentencestomakeagoodconversation 2 G G G G G B B B B B B B Bellman Guest Bellman Guest Bellman Guest Bellman Guest Bellman Guest Bellman Guest ListeningII Pairwork DecidewhichsentencesarespokenbythebellmanB whichbytheguestG Then arrangethesentencestomakeagoodconversation 2 Goodevening sir Welcometoourhotel AreyouCheckingin Yes Doyouhaveanybaggagewithyou Yes please Yes twosuitcasesandtwobags MayIhelpyouwithyoursuitcases sir Anythingelse sir No that sall Pleasestepthisway It sslippery Pleasemindyourstep Yes Iwill Afteryou please Thankyou Pairwork Discusswhattosaytotheguestinthefollowingsituationsandthenwriteoutthecorrectexpressions e g inthemorning Goodmorning 1 intheafternoon 2 intheevening 3 anytimeoftheday 4 helpingtheguest 5 showingtheway Discussion 1 Thisway please Goodday Goodevening CanIhelpyou Goodafternoon Groupwork Discussandwriteouttheproperexpressionsaccordingtoeachrequirement 1 Whenamaleguestcomestoyourhotelinthemorning 2 Whenafemaleguestcomestoyourhotelintheafternoon 3 Whenthreemencometoyourhotelintheevening 4 Whenfivewomencometoyourhotelinthemorning 5 Whenseveralmenandwomencometoyourhotelintheevening Discussion 2 Goodmorning sir Goodmorning madam Goodevening sirs Goodmorning madams Goodmorning sirsandmadams LanguagePoints Howareyoudoing How severythingwithyou Afteryou please Enjoyyourstaywithus Thisisourmanager Gladtomeetyou Ihopeyouhaveagoodtimehere CanIhelpyouwithyourluggage Welcometoourhotel LanguagePoints Sensitivetopicstobeavoidedwhenyougreetguestsoraskthemquestions age financialstatus politic religion maritalstatus Keeptheseimportanttipsinmind LanguagePoints Keeptheseimportanttipsinmind 2 Questionstobeavoidedwhenyougreetguests Areyoumarried Howmuchdoyouearn Doyouhaveaboyfriend girlfriend Howoldareyou Whatreligiondoyoubelieve Doyouhavechildren LanguagePoints Keeptheseimportanttipsinmind 3 Listeningskills listeningforgeneralmeanings Donottrytounderstandeverything Listenforthemainwords Listentowhatisimportant e g WHO name WHERE place WHEN time ShockingtoFindI Watchthevideoanddiscussinpairsthemistakesinit Thenspeakoutandwritedownthesentencesifnecessary ShockingtoFindI Watchthevideoanddiscussinpairsthemistakesinit Thenspeakoutandwritedownthesentencesifnecessary a Thebellmanshouldopenthedoorfortheguest b Thebellmanshouldgreettheguest c Thebellmanshouldhelptheguestwiththelanguage d Thebellmanshoulddirecttheguesttoregister ShockingtoFindII Watchthevideoanddiscussinpairsthemistakesinit Thenspeakoutandwritedownthesentencesifnecessary ShockingtoFindII Watchthevideoanddiscussinpairsthemistakesinit Thenspeakoutandwritedownthesentencesifnecessary a AllthemistakesinShockingtofindone b Thebellmanshouldsay CanIhelpyou madam Role plays 1 Makeshortdialoguesaccordingtothefollowingsituationsanddorole playswithyourpartners usingasmanyappropriatesentencesasyoucan Mr RobertGreencomestoCherryHotelintheafternoon Abellmangreetshimattheentrance helpshimwiththeluggage anddirectshimtothefrontdeskforregistration ClarkWhiteisanimportantguestofthehotel ThebellcaptainDavidintroduceshimtothemanagerMissLiHua AndsheispleasedtotalkwithMr White 2 CulturalNotes ReceptionistAhotelreceptionistusuallyworksinawaitingareasuchasalobby Theirjobistowelcomeandregisterguests Areceptionistgreetsguestsatthefrontdeskandthenprovidesthemwitharegistrationformtofillout Aftertheguesthascompletedtheform thereceptionistmakessurethattheguest sfullname nationality address purposeofvisitandsignaturearecorrectlyandclearlyentered Areceptionisthastosometimesdealwithgroupsofpeoplecheckingintogetherorlargenumbersofconferenceguests Aftereachguestisproperlyregistered thereceptionistgiveseveryoneroomkey tellsthemtheirroomnumberandfloor plusthedailyroomrateandcheckouttime Lastly thereceptionistshouldwishtheguestsa