剑桥商务英语资料Unit 9.doc

Unit 9 Products and services9.1 ServicesA. Reading1. What do we usually use a bank for?Eg. to deposit money, to withdraw cash, to pay bills, to loan/borrow money, to exchange foreign currency, to get investment advice2. The English translations for the banks in China.中国建设银行 CBC Construction Bank of China中国银行 BC Bank of China中国农业银行ABC Agricultural Bank of China中国工商银行 ICBC Industrial and Commercial Bank of China交通银行 Bank of Communications招商银行 China Merchants Bank3. New Words for the texts:enable /i5neibl/ v. 使能够；使成为可能branch /bra:ntF/ n. 分支；分部competitive / kv/ adj. 竞争的，竞争性的overheads / 5z/ n. 企业的经常开支；企业的日常管理费用cost savings n. 节省费用transfer /7trAnsf/ v. 转移；转让（财产）balance / 5s/ n. 平衡；结合，余额transact /trAn5zAkt/ v. 办理，处理guarantee /7gArn5ti:/ v. 保证，担保4. Services offered by First Direct:24 hours a day home banking representativehighly competitive interest ratestransferring money anywherechecking the balance of your Cheque Accountforeign currency and travellers chequesup to 500 cash a day from cash machines in UK100 cheque guaranteeC. Listening1. The new words:Ahmed AzizMidland Bank n. 米兰特银行，英国最大的商业银行current / 5kQrnt/ adj. 当前的，现时的be in credit 银行帐户中有存款calculate / 5uleit/ v. 计算，核算for the time being 眼下，暂时2. “What does he want to know?”Question: How can he pay money into his account? Does the bank pay interest on his current account?D. SpeakingSome sentences for reference:Good morning. This is First Direct. How can I help you?How much would you like to guarantee for your travellers cheques， Mr./Miss/Ms.?Would you please send them to me in 10 days time?May I know your address, Mr./Miss/Ms. .?Yes, Mr./Miss/Ms., we will send your travellers cheques of USA$500 to you by.Is there anything else I can help you with, Mr./Miss/Ms.?9.2 Describing a productA. Warmerheight-high “How high is it?” length-long “How long is it?” width-wide “How wide is it?” depth-deep “How deep is it?” weight-weigh “How much does it weigh?” colour-“What colours is it available in?” Material-“What is it made of?” Price-“How much is it?” “How much does it cost?”B. ListeningNew words:toddler / 5tCdl/ n. 学步的幼儿teenager / 5ti:neidV/ n. 青少年wardrobe / 5wR:drub/ n. 衣柜，衣橱standard size single bed n. 标准大小单人床centimeter / 5senti7mi:t/ n. 厘米 kilometer kilogramoutside measurement / 5meVmnt/ 外围测量underneath /7Qnd5ni:W/ adv. 在下面，在底下natural wood finish n. 天然木质特种色solid adj. 结实的turquoise / 5t:kwRiz/ n. 青绿色Metro Toronto / 5metru/ /tE5rRntU/ n. 多伦罗市Answer:Length: 204cmWidth: 101.5cmHeight: 172cmColours: natural wood finish, red and turquoiseMaterial: WoodPrice: $399C. Vocabulary Sentences used for a small game:It is ideal for.(user)It is . (shape)It is made of(material)The advantage is that (quality)9.3 Keeping the customer happyA. Listening and presentation(1) Introduce the topic by asking the students how they keep the customers happy when they are in their work(2) some new words for the listeningPhoenix Printers / 5fi:niks/ n. 凤凰印刷厂Jennifer Austin / 5C:stin/ n. 詹尼弗奥斯汀（女名）Leroy Motors / 5lirRi/ n. Leroy马达公司Leo Dayton / 5deitn/ n. 利奥代顿（男名）reprint /7ri:5print/ v. 重印, 再版urgent / 5:dVnt/ adj. 紧急的, 急迫的get overlooked 被忽略的exhibition /7eksi5biFn/ n. 展览, 展览会(3) Listen to two phone calls to see how the speaker deals with the customers problems. Answers:a. Ms. Austin is still waiting for some brochures from the printer.b. A 90 range. / By Friday.B. Reading(1) Some new wordsapologize /5pRldVaiz/ v. 道歉, 谢罪apology /5pRldVi/ n. 道歉, 谢罪industrial /in5dQstriEl/ adj. 工业的, 从事工业的inconvenience /7inkn5vi:nins/ n. 不便之处motor / 5mEUt/ n. 电动机，发动机(2) What will you write in the letters to the customers?Read through the letter and find out why it has been written.Answer: To apologize for not sending the brochures. To send the brochures now.B. Language Focusxxx Company. Good morning. This is . from .company. Im calling about the brochures of your products that we required.Im very sorry, Ms./ Mr. . Im afraid we had problems printers these days. I see./ Thats