外贸英语(含口语)课件.ppt

byWangling 王伶 CollegeofEconomicsYangtzeUniversitywangling0726 TelBusinessSpeakingEnglish 相互介绍MakingIntroduction使用电话BusinessTelephone商务邀请MakingInvitation制定日程MakingAppointment商务会餐BusinessDinner商务谈判BusinessNegotiation商务索赔BusinessComplaint商务会议BusinessConference Ladiesandgentlemen I mdelightedtointroducetoyouanewteacherfromtheUSA MissAnnBrown SheisadoctorofAmericanLiteraturewithexperienceofteachingEnglishasaForeignLanguage Chinese Youlookpale What sthematter American I mfeelingsick Acold maybe Chinese Goandseethedoctor Drinkmorewater Didyoutakeanypills Chinesemedicineworkswonderful Wouldyouliketotry Putonmoreclothes Haveagoodrest American Youarenotmymother areyou Takecareofyourself Ihopeyou llbebettersoon 西方人 女士优先 东方人 长者为上 准时 排队 自我 星期日街景 聚会 餐馆里 老人的晚年生活 孩子 洗澡时间 领导 BiburySystemsReceptionist GeraldineHeadofAdministration JennyRrossHeadofSales KateMckennaSalesandMarketingDirector DonBradleyManagingDirector CliveHarrisHeadofdevelopment DerekJonesMarketingExecutive EdwardGreenAcustomerfromJapan Mr SakaiAdvertisingagency PhilWatson Lessonone Makingintroduction 公司部门名称 CompanyDepartment 总公司HeadOffice分公司BranchOfficeAccountingdepartment财务部Salesdepartment销售部国际部InternationalDepartment出口部ExportDepartment进口部ImportDepartmentPurchasing procurementdepartment采购部Researchanddevelopmentdepartment研发部 R D 产品开发部ProductDevelopmentDepartmentQualitydepartment质量部Qualitycontroldepartment质控部 QC Publicrelationsdepartment公共关系部 PR AdvertisingDepartment广告部PlanningDepartment计划部Humanresourcesdepartment人力资源部 HR 人事部PersonnelDepartment秘书室SecretarialPoolDepartment可简写为Dept 职位 position 董事长Chairman总裁President总经理GeneralManagerC E O ChiefExecutiveOfficer 总经理助理Generalmanagerassistant行政助理administrationassistantDirector主任 主管DirectorZhangOfficeDirector办公室主任经理ManagerMarketingrepresentative销售代表Accounting会计Cashier出纳员Clerk Receptionist职员 接待员推销员Salesman采购员Purchaser售货员SalesClerk 办公室用品 OfficeEquipment Officeequipment办公设备Officefurniture办公家具Cabinet柜子Swivelchair转椅computerdesktop台式电脑laptop手提电脑Monitor显示器Computerscreen电脑荧屏Keyboard键盘Mouse鼠标Copier复印机Faxmachine传真机printerInkjetprinter喷墨式打印机Laserprinter激光打印机Papershredder碎纸机Paperclip回形针Printer打印机Scanner扫描仪Stapler订书机Telephone电话 Languagefocuswelcomingselfintroductionthird partyintroductionsmalltalktopics Welcoming Welcometo Onbehalfof I mverygladtowelcomeyouto Thankyouforcomingallthisway selfintroduction Pleaseletmeintroducemyself I m MayIintroducemyself I m Allowmetointroducemyself I m I mfromABCcompanyinBeijing MynameisDavidLee 听完别人自我介绍以后 可以说 I mverypleased glad happy honortosee meetyou Mr Smith I veheardsomuchaboutyou Mr Blake I veoftenheardaboutyou Mr Blake Theothershaveoftentalkedaboutyou Mr Blake Howdoyoudo Mr Blake Howdoyoudo Mr Blake 熟人打招呼 Howareyou Howareyoudoing Fine thanks andyou Verywell thankyou Notbad Thankyou I mOK 初次见面 较正式 Howdoyoudo 更亲切 要注意在不同场合使用的语气 Third partyIntroduction MayIintroduceyoutoourofficedirector I dliketointroduceyoutoMr Smith Letmeintroduceyoutoourpersonalmanager PleaseallowmetointroduceyoutoMr Smith It smypleasuretointroduceyouto ItiswithgreatpleasurethatIintroducetoyouMr Zhang managerofourcompany Joe I dlikeyoutomeet Joe Idon tbelieveyou veevermet ThisisJoe He sinchargeof He sour Director Manager Jane thisisTom Tom thisisJane Jane Tom Tom Jane 在很多情况下 你往往会作为中间人介绍互不认识的双方 公司部门名称 CompanyDepartment 总公司HeadOffice分公司BranchOfficeAccountingdepartment财务部Salesdepartment销售部Purchasing procurementdepartment采购部Researchanddevelopmentdepartment研发部 R D 产品开发部ProductDevelopmentDepartmentQualitydepartment质量部Qualitycontroldepartment质控部 QC Publicrelationsdepartment公共关系部 PR AdvertisingDepartment广告部Humanresourcesdepartment人力资源部 HR 人事部PersonnelDepartmentDepartment可简写为Dept 职位 position 董事长Chairman总裁President总经理GeneralManagerC E O CheifExecutiveOfficer 总经理助理Generalmanagerassistant行政助理administrationassistantDirector主任 主管OfficeDirector办公室主任经理ManagerMarketingrepresentative销售代表Accounting会计Cashier出纳员Clerk Receptionist职员 接待员推销员Salesman采购员Purchaser售货员SalesClerk 忌讳的话题 一 过分的关心和告诫二 个人的私生活 年龄 收入 婚姻 健康 住址 三 令人不快的事物四 他人的长短五 宗教和政治 Smalltalktopics TripWeatherItineraryScenicspotsandhistoricsitesChinesefestivalsLocalfamousfoods Trip smalltalktopics 对方经过长时间旅行 旅途劳累 此时若能关切地询问一下对方的旅途情况 有助于建立亲切感 并给对方留下好的印象 Howaboutyourflight How syourflight Didyouhaveagoodtrip apleasantjourney anicevoyage Haveyouhadanicetrip Haveyouenjoyedyourjourney Wonderful Nicefoodandgoodservice Yes Ienjoyeditverymuch Verypleasant Verygood ButIamalittletired becauseit salongtrip Well generallyspeaking itwasfine ButitisreallyalongdistancefromNewYorktoshanghai Onthewhole it snottoobad ItwasOK thoughIfeelabittired No notverygood Iwasgotair Gladtohearit Doyoufeelbetternow Trip Trip youmustbetired It salongwaytoChina isn tit AndIthinkyoumustbetired Youmustbeverytiredaftersuchalongflight Isthisyourfirstvisitto Isthisyourfirstvisit time travel triptoBeijing smalltalktopics Weather It sawarm lovely beautifuldaytoday It sbitingcoldtoday Itissubzero It stoocloudy Iheardit sgoingtorainthisafternoon Theweatherforecastsaysitwillbeastormtomorrow Lookatthethickclouds Ithinkit sgoingtorain It sbeginningtospot Itrainsalothereinsummer Theweatherisbetterthanyesterday It srathercoldandwindytoday ItisratherdryinBeijing It sbeginningtoletup Itseemstobeclearingup IthasbeenrainingalltheweekinShanghai smalltalktopics Weather IhatethewinterhereinBeijing It ssocoldanddry andwedon treallygetmuchrain How slikeinNewYork Therainissoheavy IdislikethesummerhereinBeijing There stoomuchrainfall How slikeinNewYork It sreallyhottoday Beijinghasalonghotsummer longchillywinter andshorterspringandautumn ThehottestmonthisJulyandthecoldestisJanuary Springiscoming butitisstillalittlecold Inspring sometimesitwillhavesandstormsinBeijing butnowthetreeplantingisstillgrowing Nowit sbetterthanbefore It sawarmdaytoday InBeijing themostpleasantweatherisinSeptemberandOctober theyarethebesttimefortraveling smalltalktopics Weather I maspring summer autumn winterperson I madogperson rain snow heavyrain heavysnow downpour drizzle shower storm blizzardItisdismal cloudy cold damp stormy windy chilly clearingup Itrainscatsanddogs smalltalktopics Itinerary HowlongwillyoubeinBeijing Howlongdoyouintendtostay Howlongdoyouplantostay Untilnextmonth Aboutaweek I mstayinghereforfivedays andIwillflytoLondonnextMonday Good We llhaveenoughtimeforourbusinesstalks Andbetweentalks we llarrangesomesightseeingforyou ifyouwish smalltalktopics Offering Letmetakeyoursuitcase Letmehelpyouwithyourluggage CanIhelpyouwithyourbags Wouldyoulikemetohelpyouwiththeluggage Oh thankyouverymuch No thanks Icanmanageit Itdoesn tmatter thankyou Icanhandlebymyself Offering Wouldyoulikeacoffee sometea Wouldyoulikesomethingtodrink coffeeortea CanIgetyousomethingtodrink Wouldyoulikeacoffeeortea Letmegetyouacoffee sometea Letmehookupyourcomputer hook 钩子hookup 把 电脑或一些音响器材等 连接上Iwenttoafootballgamewithmyfriend Janelastnight andshesomehowhookedupwithoneoftheplayers 我昨天晚上跟我的朋友简去看一场足球赛 结果她不知道么跟随一个球员勾搭上了 I llhookyouupwithoneofthehottestgirlsinmycompany Hey Sinceyou reafriendofBill s whydon tyouhookmeup Someusefulsentences Thankyouformeetingmeattheairport Itisverykindofyoutomeetmeattheairport Ourcompanyhassentmetopickyouuphere Wouldyouliketogotoyourhoteltorestforashort Thiswayplease mycarisoutside Pleasewaitformehere Iamgoingtothepartinglottodrivemycar Mycarisintheparkinglot thiswayplease Scenicspotsandhistoricsites ThereareagreatnumberoftouristattractionsandhistoricsitesinBeijing EveryyearmillionsofpeoplecometoBeijingtotravel Forexample Forbiddencity TiananmenSquare GreatWall SummerPalace PalaceTempleofHeavenandsoon Allofthemisworthtobeingseeing Betweenourbusinesstalks we llarrangesomesightseeingforyou ifyouwish Chinesefestivals DragonBoatFestivaliscoming DoyouknowChina sDragonBoatFestival ItisonMay5thonlunarcalendar Ithasahistoryofmorethan2000years Dragonboatracingisanindispensablepartofthefestival anditisheldalloverthecountry Onthatday peopleeatZongZi ZongZiisakindofricedumplingwrappedinreedleavestoformapyramid Chinesefestivals TodayisJuly7thonlunarcalendar theDoubleSevenFestival whichisalsoknowasChineseValentine sDay HaveyouheardChineseValentine sDay Thereisabeautifullovestorypasseddownfromgenerationtogeneration Inthisstory NiulangandZhivwereanaffectionatecouple Unfortunately theywereforcedtoseparateandcouldonlymeeteachotheronJuly7thofeveryyear Localfamousfoods PekingDuckisveryfamousintheworld TheChinesehaveasaying VisitorstoBeijingmustdotwothings climbtheGreatWallandeatPekingDuck Besides therearemanyfolksnacks thatisalsoverydelicious forexample Douzhi pagao ludagun chatangandzhaguanchangallmakethemouthwater Localfamousfoods ThemajorityofrestaurantsinBeijingservehuoguo orhotpot HaveyouheardChina shotpot Customerssitaroundatableonwhichplaceahotpot Whenthewaterinthepotboils Theydipfood forexample paper thinslicesofmuttoninthewaterand secondslater getthecookedfoodoutofthepotandmixthemwithasaucethatcontainssesamebutter andotheringredients 接机礼仪 对前来访问 洽谈业务 会议的客人 应首先了解对方到达的车次 航班 安排与客人身份 职务相当的人员前去迎接 若因某种原因 相应身份的主人不能前往 前去迎接的主人应向客人作出礼貌的解释 提前到达 递送名片主人应提前为客人准备好住宿 帮客人办理好一切手续并将客人领进房间 同时向客人介绍住处的服务 设施 将客人送到住处后 主人不要立即敲开 应陪客人稍作停留 热情交谈 谈话内容要让客人感到满意 但考虑到客人一路旅途劳累 主人不宜久留 让客人早些休息 分手时将下次联系的时间 地点 方式等告诉客人 递送名片 名片应保持完整无损 并放置在合适的位置 不要放在钱包或裤袋里 地位低者应先向地位高者递交名片 双手递上 名片正面面向对方 接受他人名片时 起身站立并双手接过名片 接过名片后 应先致谢 然后仔细看一遍 千万不要看也不看就放入口袋或顺手往桌上扔 接受别人的名片后 应立即给对方一枚自己的名片 如果没有 需要致歉并作出合理的解释 陪车礼仪 让客人先上车 小轿车的座位 如果由主人亲自驾驶 以驾驶座右侧为首位 后排右侧次之 左侧再次之 而后排中间座为末座 如有司机驾驶时 以后排右侧为首位 左侧次之 中间座位再次之 副驾驶座垫后 引导礼仪 与客人并排行走 内侧高于外侧 中央高于两侧 前方高于后方 引客人上下楼 上楼时 应让客人走在前面 接待工作人员走在后面 下楼时 应由接待工作人员走在前面 客人在后面 引客人进出电梯 引导者 先入后出 原则 引客人进出房间 尊者 先入先出 LessonTwoBusinessTelephone 打电话中的英文录音 你好 您所拨打的号码是空号 请核对后再拨 Sorry Thenumberyoudialeddoesnotexits pleasecheckitanddiallater 你好 您所拨打的电话已关机 Sorry Thesubscriberyoudialedispoweroff 对不起 您拨打的电话已停机 Sorry Thenumberyoudialedisoutofservice 你好 请不要挂机 您拨打的电话正在通话中 Sorry Pleaseholdon thesubscriberyoudialedisbusynow 对不起 您所拨打的用户暂时无法接通 请稍后再拨 Sorry Thesubscriberyoudialedcannotbeconnectedforthemoment pleasetryagainlater 你好 您拨打的电话暂时无人接听 请稍后再拨 Sorry Thesubscriberyoudialedisnotbeansweredformoment pleasetryagainlater Receptionist DonBradley DonBradley DonBradley Dave PhilWatson BusinessTelephone AnsweringthephoneAskingtospeaktosomeoneAskingforconnectionAskingthecallertoidentifyhimself herselfAskingsomeonetowaitforamomentTellingthecallerhe sheisnotinAskingthecallercallbackAskingthecallerifreturncallAsktoreturncallAskingthecallertoleaveamessageThecallerwanttoleaveamessageAsktorepeatinformation Goodmorning BiburySystems HowmayIhelpyou Hello ThisisZhengtaiTradingCompany WhatcanIdoforyou Hello OverseasSalesDepartment DamingWangspeaking PhilWatson sphone MrSmith sOffice Hello PhilWatson PhilWatson Answeringthephone Askingtospeaktosomeone May Could CanIspeaktoDr Smithplease ThisisJohnGreen speaking I dliketospeaktoDr Smithplease ThisisJohnGreen ThisisJohnGreenfromABC IsSusanthere in home Susan please CouldIspeaktoDr Smithplease ThisisJohnGreenspeaking Thisisshe Thisishe ThisisSusan You respeaking talkingtoher That sme Speaking Askingforconnection Putsb throughCan could wouldyoupleaseputmethroughtoMr Johnson soffice extension2231 room205 please MayIhaveextension209please Extension209 please PleaseconnectmetoMr Ben Askingthecallertoidentifyhimself herself CanIaskwhatitisabout MayIknowwhatitisabout 一定要说得礼貌 Who scalling please MayIask knowwho scalling please Explainingareasonforcalling Iamcallingtodosth Iamcallingfor aboutsth It saboutsth I mcallingaboutourmeeting 我打电话是为了昨天晚上的事道歉的 我是为了明天晚上电影票的事打电话的 Iamcallingtoapologizeforwhathappenedlastnight Iamcallingtosaysorryforwhathappenedlastnight Iamcallingfor aboutthemovieticketstomorrow Askingsomeonetowaitforamoment Justasecond moment please Hangon holdon please Wouldyouliketohold Couldyoupleaseholdonforasecond Wouldyoumindholdingforaminute I llgethim Letmegethim I llputheronthephone I llseeifhe sin free I lltrytofindher getsb onthephone David youarewantedonthephone David thereisaphonecallforyoufromLondon David It sforyou Mr Sakaiisontheline Tellingthecallerhe sheisnotin I mafraidthatMr Smithisinameeting I mafraidMr Smithisnotintheofficeatthemoment CanIaskwhatitisabout I msorryhejuststeppedout pleasecallagainlater I msorrybuthe stiedup busy occupiednow I msorrythelineisbusy engaged Iamsorry butMr Smithisn tavailable I mafraidhecan tcometothephone speaktoyou takethecallatthemoment She sinthemiddleofsomethingrightnow pleasecallagainlater He sout You vejustmissedhim He soutonhislunchbreakrightnow In 她正在参加小组讨论She sinagroupdiscussion 她正在面试She sinaninterview 她现在正忙着 请等会打来 She sinthemiddleofsomethingrightnow pleasecallagainlater 类似功能的介词 on她正在出差 She sonabusinesstrip 她正在打电话 She sonthephone available 这个游泳池只在夏天开放 Theswimmingpoolisavailableonlyinsummer 附近弄得到水吗 Istherewateravailablearoundhere 电视机在任何一家百货公司里都能买到 TVsetsareavailableinanydepartmentstores那种鞋没有您穿的尺寸 Thoseshoesarenotavailableinyoursize 季票有效期为三个月 Theseasonticketisavailableforthreemonths Askingthecallercalllater 等会打来 calllatercallagainlatercallbacklatercallinalittlewhilecallinafewminutesCould Wouldyouplease Could Wouldyouliketo Wouldyoumind Please Wouldyoupleasecalllater callagainlater callbacklater Wouldyouliketocallinalittlewhile Wouldyoumindcallinginafewminutes Pleasecallagainlater callback It sengaged soI llcallbacklater MrsSmithisbusyatthemoment shallIgethertocallyouback Askthecallerifreturncall 是否需回电 callyoubackreturnsb scallMay shallIhave gethimreturnyourcall Wouldyouliketohavehimreturnyourcall Wouldyoulikehimtocallyoubacklater Thecallerasktoreturncall 要求回电 Pleaseaskhimtocallmeassoonashegetsin Pleaseaskhimtogivemeacallassoonashereturns Wouldyoutellhimtogivemearingwhenhe sback Wouldyoutellhimtocallmebacklaterwhenhe sback Askthecallertoleaveamessage CanItakeamessageorwouldyouliketoringhimonhiscellphone I mafraidherextensionisbusyatthemoment Mr Clark Wouldyouhold orcanItakeamessage May Could CanItakeamessage Wouldyouliketoleaveamessage Doyouhaveanymessage DoyouhaveanymessagethatIcanpasstoher Isthereanythingyou dlikemetotellher Thecallerwanttoleaveamessage Can MayIleaveamessage DoyouthinkIcouldleaveamessage DoyoumindifIleaveamessage Yes Goahead please Ofcourse HoldonforjustasecondsoIcangrabapenandpaper Sure ifyoucanexcusemeforjustasecond Letmefindapieceofpapertowriteitdown Besuretopassthemessage I llgivehimthismessageassoonashegetsin I msurethathewillgetthemessage I llcertainlypassonyourmessagetohimassoonashereturns I llask havehimtocallyouassoonashe sback I llhavehimgetintouchwithyouassoonashecomesback Asktorepeatinformation 如果你没有听懂或听不清楚对方说的话 那么一定要弄清楚 I mafraidIdon tquitefollow Whatdoyoumean I mafraidit sabitnoisyhere Couldyouspeakupalittle please I mafraidIdon tcatchthatnumber Canyourepeatitalitterslower please Couldyousayitonceagain I mafraidIdon tquitecatchyourname Couldyouspellitplease Checkinformation 在电话交谈中 核实信息非常重要 这并不表示你的能力不强 反而更说明你工作细心 Letmecheckthat LetmerepeattoseeifIgetit Wouldyoulikemetoreadittoyouagain CouldIjustcheckI vegotthedetailright CanIjustconfirmyourmessage wrongnumber DEREKJONES No you vegotthewrongnumber Thisis412 I msorry I mafraidyou vegotthewrongnumber I msorry Youprobablygotawrongnumber I msorry Ithinkyougotawrongnumber A CanIspeaktoAlexanderWalker B AlexanderWalker I msorry there snobodyherebythisname A I msorry Igotthewrongnumber Sometipsfortakingthemessage 句号 periodhouse warmingpartyover dressedcloud sky 连线 hyphen逗号 comma破折号 dash斜线 slash大写字母 capitalletter小写字母 smallletterBMcCapialB capitalM smallC 空格 space下划线 underscoreAreacode 区号Zipcode 邮编 starkey pondkey email或者网址中间的点 dotemail或者网址中只有 net org com 是念出来的 edu 要读字母 email中的 atwangling wanglingathotmaildotcom wangling beautiful words overseascalllongdistancecallcollectcallradiotelephoneinteriorphoneoutsidephoneemergencycallhotlinecoincallpublictelephone 越洋电话长途电话对方付费电话无线电话内线电话外线电话紧急电话 急救电话热线电话投币电话公用电话 Situation Mr Smith anAmericaninterestedindoingbusinessinChina callstheEconomicandTradeCommission XieLeianswersthephone Lei EconomicandTradeCommission Max 你好 我想找张女士 Lei 好的 请不要挂机 我帮您转过去 Max Thankyouverymuch Lei 对不起 张女士的电话占线 我可以问一下是哪位来的电话吗 Max MaxSmithfromtheUnitedStates Lei 您是愿意等会打来 还是留言呢 Max 我稍后再打来 谢谢 Receptionist DonBradley DonBradley DonBradley Dave PhilWatson RUYJRECEPTIONIST Goodmorning RUYJAdvertising DONBRADLEY Goodmorning ThisisDonBradley CanItalktoPhilWatson please RUYJRECEPTIONIST Whatcompanyareyoufromplease DONBRADLEY BiburySystems RUYJRECEPTIONIST I llputyouthrough DAVE PhilWatson sphone DONBRADLEY Goodmorning CanItalktoPhil please DAVE CanIaskwho scallingplease DONBRADLEY DonBradleyfromBiburySystems DAVE Well Mr Bradley I mafraidPhil snotintheofficeatthemoment CanItakeamessageorwouldyouliketoringhimonhismobile cell phone DONBRADLEY I lltryhismobile CanIhavethenumberplease DAVE 080254377DONBRADLEY Justletmecheckthat 080254377 DAVE That sit DONBRADLEY Thanks PHILWATSON Hello PhilWatson DONBRADLEY Hello Phil thisisDonBradley PHILWATSON Hello Don Sorrytokeepyouwaiting Howareyou DONBRADLEY I mfine thanks Canwemeet WehaveanewproductandIwantyoutoseeit David Goodafternoon thisisABCInc canIhelpyou Grey Yes I dliketospeaktoTomLeeinHumanResourcesplease David Certainlysir I llputyouthrough Who sspeakingplease Grey GreyChenfromDFCElectronicsinSingapore David Justonemoment Mr Chen Hello Mr Chen I mafraidMr Leeisnotinhisoffice Wouldyouliketoleaveamessage 大卫 下午好 这里是ABC公司 我能帮您吗 格瑞 请找人力资源部的汤姆 李 大卫 好的 先生 我帮您接过去 请问您是哪位 格瑞 我是新加坡DFCElectronics的格瑞 陈 大卫 请稍等 陈先生 喂 陈先生 对不起 李先生不在办公室 您要留言吗 Grey Yes CanyoutellMr LeethatIhavechangedmyplans IwillbeabletoseehimnextTuesdaymorningataround10 David Soyou dliketoseeMr LeenextTuesdaymorningat10 Isthatright Grey Yes Canyouaskhimtoringmetoconfirmthetime David I lldothat Mr Chen Doeshehaveyournumber Grey Yes hedoes David Fine Grey OK thanksverymuch Bye David Goodbye Mr Chen 格瑞 好的 请转告李先生我的日程有了变化 我下周二早上十点左右可以与他见面 大卫 您想在下周二早上十点左右见李先生 对吗 格瑞 对 你叫他打电话给我确认一下时间 好吗 大卫 好的 陈先生 他有您的电话号码吗 格瑞 他有 大卫 好的 格瑞 好了 谢谢你 再见 大卫 再见 陈先生 Lessonthree Makingappointment invitation LessonThreeMakeappointment invitation MakeappointmentHowtoaskforanappointmentwithsb HowtoagreeorrefusetomeetHowtomakethetimeandplaceofappointment BusinessinvitationMakinginvitationsAcceptinginvitationsDeclininginvitations Makingappointment date 男女之间的约会appointmen