【商务英语写作】8thweekcomplaintletter.xls

第 1 页 共 11 页 8 点击朗诵外语 需要启用宏后才能使用朗诵功能 启用方法 先启用编辑 然后启用宏内容 2003版启用方法如下 工具 宏 安全性 低或中 重启文档 启用宏 不会启用宏 点击查看帮助 Thank you for your letter of October 21 2008 asking for details of our cutlery I have pleasure in enclosing our current catalogue which also contains all prices and an order form On orders of 400 and more we offer a 15 discount Overseas orders are usually sent by air freight within 2 weeks of receipt of order freight within 2 weeks of receipt of order I hope to receive your order as soon as possible Yours sincerely Would you please send me information on the cutlery including the catalogue the prices the discount an order form and the time for delivery we hope that you can send us your pricelist the details of any discount you pricelist the details of any discount you could offer and information about delivery Therefore please inform us of catalogue and price list and order form Dear Sir I am writing to ask you about the cutlery as shown in your latest catalogue which was passed to me by our office manager 第 2 页 共 11 页 We are interested in buying new cutlery for our chain of hotels in Hong Kong So we would like you to send us your pricelist and let us know details of any discount you could offer Information on the details of delivery would also beoffer Information on the details of delivery would also beappreciated I hope to hear from you soon Yours faithfullyInevitable Complaints Inevitable Complaints Improperly filled order Damaged merchandise Misunderstanding about pricesDirect approach to complaints and claimsDirect approach to complaints and claims Business people wants to know as soon as possible when something wrong has happened to their products or services so that they can correct the situation that they can correct the situation immediately Directness lends to clarity of purpose and success Describe the problemDescribe the problem1 经检验 我们发现所有的货物都已受潮 2 On examination we found all the goods were wetted 第 3 页 共 11 页 3 我们检查了部分产品 发现它们已严重受损 4 We checked some of the items and found they 4 We checked some of the items and found they were in damaged condition 5 这批货物的质量远远低于标准 我们无法使用 The quality of this lot of goods is so far below the standard that we cannot use them for our purpose 1 我们遗憾地发现所运货物与样品不符 2 We are disappointed to find that the items delivered don t match the sample 3 3月3日订购的货物的交付时间现已逾期甚久 4 Delivery of the goods ordered on March 3 is now considerably overdue now considerably overdue 5 我方非常抱歉地通知您 迄今为止我们只收到 了20台货物 而我们订购的是25台 6 We regret that only 20 sets have been received to date whereas our order indicates 25 Action RequiredAction Required When placing order with you we stressed the importance of labelling our products with the correct 第 4 页 共 11 页 barcodes Therefore we request a refund of us 40 000 plus a re labelling charge of us 15 000 if you want them re labelled here Would you take them back and replace them with the Would you take them back and replace them with the one as we ordered We allow you another 10 days to prepare them If you cannot guarantee delivery for whatever reason before December 1 we should ask for a complete refund of the money and full compensation for all our costs 如果在10日内不能送达货物 我们不得 不 付诸法律 除非你们的货物在 前到达 我们将取消 订单 Strong Demand Strong Demand订单 如果在3日内不能提供合格产品 我们将要 求退还货款 Courteous demand for actionCourteous demand for action In view of our friendly business relations we are sure that the matter will be settled appropriately We are looking forward to a satisfactory conclusion of the matter conclusion of the matter 第 5 页 共 11 页 Your quick dispatch will be most appreciated Mr Alec Paxton is munching his way through a meat pie when his teeth come into contact with something hard in the pie Mar Paxton carefully takes these bits of pie from his month to see what has caused the problem Unfortunately as he takes the pie from his mouth he realizes he is also taking out parts of two teeth that were recently capped by his dentist at a fee approaching 200 He finds that the ingredient in the meat pie was a half piece of nail Mr Paxton is furious He decides to write to the Mr Paxton is furious He decides to write to the manufacturer of the pie Swayings Ltd of Tadcaster Yorks threatening them with legal action and prosecuting under a variety of Health and Safety Acts Consumer Protection Acts and a number of other Acts of Parliament Above all he wants an apology and immediate compensation for his broken teeth Dear sirs Meat pie with Nails I am writing to inform you of my unfortunate experience with your 第 6 页 共 11 页 meat pie Last week I bought one of your meat pie from Easterly Supermarket in Sheffield When I was eating the pie for my lunch I suddenly bit into something hard and there was a loud crack I carefully removed the bits of pie from my mouth and two teeth which I had recently had capped came out with them Only the week before I had paid 200 for my dentist to cap these teeth I was furious especially when I realized that what I had bitten teeth I was furious especially when I realized that what I had bitten into was a half inch piece of metal Imagine what may happened if I had swallowed it I enclosed the wrapper showing where I bought the pie and also the piece of metal I intend to take this matter further and my solicitor is at present looking into a variety of Health and Safety Acts Consumer Protection Acts and a number of other Acts of Parliament where we can take action I expect to receive an apology from you immediate compensation for the damage done and your view on this matter You recently attended a one day training course onhealth and safety You were disappointed with the 第 7 页 共 11 页 course and you have decided to write a letter of complaint to the training company Read the ad below which gives details of the course You have already made some note on the ad ad Then using all your handwritten notes write your letter to Moria Geddings at GBG Certification Services Do not include postal addresses Write 120 140 words Write on the opposite page GBG Certification Services Good for business good for youRegardless of whether you are in a manufacturing or service industry youare required by law to operat