unit work place communication课件.ppt

1 2020 3 12 2 2020 3 12 Task1 Workinpairs LookatthisorganizationchartofaUnilevercompany Discusstheresponsibilitiesofthedepartmentslistedbelowandputtherightdepartmentintherightbox ApproachingWorkplace Back SalesHumanResourcesCommercialProductionMarketingIT Departments 3 2020 3 12 Task1 Back ApproachingWorkplace Commercial Marketing Sales IT Production 4 2020 3 12 Back HumanResources Commercial Marketing Sales IT InformationTechnology Production 5 2020 3 12 Identifytheresponsibilitiesofthesestaffandputthemintherightdepartmentonthechart SalaryOfficerTrainerDeliveryOfficerBrandOfficerCreditControllerQualityControllerWorkshopSupervisorSoftwareEngineerOrderClerkMediaSupervisorSalesRepNetSupervisor Task2 Back 6 2020 3 12 Task2 Back ApproachingWorkplace Commercial Marketing Sales IT Production Trainer CreditControllerDeliveryOfficer MediaSupervisorBrandOfficer OrderClerkSalesRep SoftwareEngineerNetSupervisor QualityControllerWorkshopSupervisor 7 2020 3 12 WorkplaceCommunication Back 8 2020 3 12 Youwillhearfivestatements Listentothemcarefullyandmatcheachstatementwiththecorrespondingpicture c e d a b Back 9 2020 3 12 Listentothestatementsagainandchoosethebestansweraccordingtowhatyouhear 1 WhichdepartmentisTracyworkingin a HRdepartment b ITdepartment c Productiondepartment d Administrationdepartment 2 WhatqualitydoesitrequiretobeanaccountantintheFinancedepartment a Goodwithhands b Verycareful c Verypatient d Goodwithfigures Back 10 2020 3 12 3 WhatisShirleyresponsiblefor a Sellinggoods b Recruitingandtrainingnewstaff c Distributingproducts d Salariesandwelfare 4 WhatisMike sjobresponsibility a Sellinggoods b Meetingclients c Distributingproducts d Solvingcomputerproblems 5 WhichdepartmentdoesJimworkin a DistributionDepartment b ITDepartment c ProductionDepartment d SalesDepartment Scripts Back 11 2020 3 12 UsetheRightWord Herearetwogroupsofwordsfrequentlyusedincompanyinternalcommunication Ineachgroup deleteonewordwhichdoesnotgowiththeoneinthecircle reportto thelinemanger theleader theboss thesubordinate responsiblefor ajob acompany anhonor amistake Back 12 2020 3 12 1 TracyisaworkerintheProductionDepartment andsheismakingchocolate 2 ToworkasanaccountantintheFinanceDepartment oneshouldbegoodwithnumbers 3 AsanAssistantManageroftheHumanResourcesDepartment Shirleyisinchargeofrecruitingandtrainingnewemployees 4 MikeisacomputerengineerworkingintheITDepartment andhesolvescomputerandInternetproblems 5 Jim workingintheDistributionDepartment isresponsibleforthedeliveryoforder Scripts Back WorkplaceCommunication 13 2020 3 12 ListeningIn Situation Billisasalesrep HeistalkingtoHelen MarketingAssistant aboutorganizingapromotioninWal Mart Listentothemodeldialogueandfillintheblankswithwhatyouhear Back 14 2020 3 12 ModelDialogue Bill HeyHelen IwaswonderingifyoumarketingguyscouldpossiblyarrangeapromotionforusinWal Mart Helen ApromotioninWal Mart Bill Well youknow thesalesinthisoutlethavefalleninthelastthreemonths soweare toincreasesales andalsotofurtherenhanceourbrandawareness Helen Oh Isee Then Bill First weneedfivepromotiongirlstohelp Thenweneed20bigpostersandabout2000leaflets Helen Possible doyouneedforthediscountedproductsandfreegifts Bill Weestimatethatthecostfordiscountedproductsis 2000 andfreegifts 800 Helen Um Ok Youneedto We lllookatit ListeningIn What sitfor consideringapromotion whatcanIdoforyou Whatbudget sendmeaproposal Back 15 2020 3 12 Listentothemodeldialogueagainandcheckyouranswers Thenpracticethedialogueandtrytorole playitwithyourpartner Whenyourole playit youareexpectedtousetheMindMapbelow butdoNOTlookatthemodeldialogue SpeakingOut Scripts Back 16 2020 3 12 Back 17 2020 3 12 Bill HeyHelen IwaswonderingifyoumarketingguyscouldpossiblyarrangeapromotionforusinWal Mart Helen ApromotioninWal Mart What sitfor Bill Well youknow thesalesinthisoutlethavefalleninthelastthreemonths soweareconsideringapromotiontoincreasesales andalsotofurtherenhanceourbrandawareness Helen Oh Isee ThenwhatcanIdoforyou Bill First weneedfivepromotiongirlstohelp Thenweneed20bigpostersandabout2000leaflets Helen Possible Whatbudgetdoyouneedforthediscountedproductsandfreegifts Bill Weestimatethatthecostfordiscountedproductsis 2000 andfreegifts 800 Helen Um Ok Youneedtosendmeaproposal We lllookatit Scripts Back 18 2020 3 12 ListentothedialogueandfillinthemissinginformationonthefollowingMindMap Situation Dorisisasalesrep SheistalkingtoDistributionManagerJohnaboutthedeliveryofaclient sorder ListeningIn Back 19 2020 3 12 waitinglist threedays prioritize distribute thecomingtyphoon Back 20 2020 3 12 Listentothedialogueagainandcheckyouranswers Thenrole playitwithyourpartnerbyusingtheaboveMindMap SpeakingOut Scripts Back 21 2020 3 12 Doris Goodmorning John CouldyoupleasecheckthedeliveryoforderNo T3697 Myclientispushingme John Morning Doris Yourorderisonthewaitinglist Itwillbedeliveredinthreedays Doris Wouldyoumindexplaininghowordersarehandledinyourdepartment John Ok First wegetordersfromyousalesreps Then weprioritizethembytheirimportance Last wedistributethembydifferentmeansoftransportation Doris MayIaskwhymyorderisnotontopofthelistsincemyclientisaVIP John Yourorderistobedeliveredbyshipment Thepaperworkforshipmenttakeslongerthantrucks Besides thecomingtyphoonalsocontributestothedelay Doris Understood butpleasepushyourguystoprocessitfaster Thankyou Scripts Back 22 2020 3 12 Task1 ReadthefollowingMiniTextandfindthewordorexpressionthatmatchesthecontextmeaninggiven a someonewhouseshis herstrengthorpowertofrightenorhurtsomeoneweakerb tryingtocontrolothers behaviorc somethingthatneedsalotofskills energyanddeterminationtodealwithd someonewhoworksinthesamedepartmentororganizationasyoue todecidethatyouwillnotbeangrywithsomeonewhohasoffendedyouf toescapefromadangeroussituationorplaceveryquickly bully controlling challenge colleague forgive flee MiniText Back 23 2020 3 12 DealingWithaBadBoss You retired You refrustrated You reunhappy Youaresufferingfromyourboss He sabully controlling selfish ordifficulttoplease Hetakescreditforyourwork butneverprovidespositivefeedbackorsupportsyouinyourwork 1 Back Note He sabadboss badtothebone Dealingwithalessthaneffectivemanager orjustsimplyabadboss isachallengemanyemployeesface Regardlessofthecharacterofyourbadboss theseideaswillhelpyoudealwithhim WordTips 2 24 2020 3 12 Talktothisboss Tellhimwhatyouneedfromhimintermofdirection feedbackandsupport Bepoliteandfocusonyourneeds Findoneofyourcolleagueswhohasexperiences Perhaps hemayofferyousomegoodadviceorhelp Iftheseactionsdonotwork gotoyourboss sbossandaskforhelp Understandthatthisisyourlasttry asyourcurrentbossmayneverforgiveyouifyoutakeyourissuesuptheline Ifnothingchangesdespiteyourbestefforts fleeingisalwaysanoption Youmaywanttoconductyourjobsearchsecretly butunderthecircumstances itmaybetimeforyoutogo 3 Back 4 5 6 WordTips 25 2020 3 12 bullyn 恃强欺弱者controllingadj 爱控制的challengen 挑战colleaguen 同事 同僚forgivev 原谅fleev 逃走 逃跑 Back WordTips 26 2020 3 12 Hetakescreditforyourwork 他把你做的工作归功于自己 takecreditfor 因 而得到好评 邀功Shewilltakecreditforyoursuccessesandscapegoatyouforherfailures 她会抢你的功 并会让你成为她失败的替罪羊 Back Note 27 2020 3 12 bullyn 恃强欺弱者controllingadj 爱控制的challengen 挑战colleaguen 同事 同僚forgivev 原谅fleev 逃走 逃跑 Back WordTips 28 2020 3 12 TranslationofMiniText 你疲惫 你气馁 你不开心 你遭受着上司的折磨 他是一个专横霸道 控制欲强 自私自利 挑剔他人的人 工作是你做的 他却邀功 他从不肯定你的工作 不支持完成你的工作 他是个很糟糕的上司 糟糕透顶了 与工作效率不高的经理 或是与非常糟糕的上司相处 是许多员工面临的挑战 不管你的上司是何种性格 这些建议有助于你与他打交道 Back 如何与糟糕的上司打交道 29 2020 3 12 TranslationofMiniText 与他交谈 告诉他你在定位 反馈以及支持方面需要什么 要有礼貌并重点放在你的需求上 找到一个有类似经验的同事 或许他会提供给你一些好的建议或帮助 如果这些都无济于事 那么去找你上司的上司寻求帮助 但是 你要明白这是最后一搏 因为这样跨级越界 很可能你的现任上司是无法原谅你的 如果做了最大的努力还是改变不了什么 逃离是一种选择 你也许想私下找工作 但是在这种情况下 或许是时候离开了 Back 30 2020 3 12 Back 1 He sabadboss badtothebone tothebone extremely到极点 彻骨地e g Thesoakingclotheschilledmetothebone 湿透的衣服使我感到寒心刺骨 Romantictothebonemanisrare heisjustforyouinfavorofit 浪漫到骨子里的男人是很稀少的 他不过是在讨你欢心而已 Translation 他是个很糟糕的上司 糟糕透顶了 Theend 31 2020 3 12 Back 2 Regardlessofthecharacterofyourbadboss theseideaswillhelpyoudealwithhim Regardlessof withoutbeingaffectedorinfluencedbyanythingelsethathappensorexists不顾 不管e g Wewillcontinuetherace regardlessoftheweather 不管天气如何 我们将继续比赛 Theywillcarryoutthisexperimentation regardlessofwhathappen 不管发生什么 他们都将完成这个实验 Translation 不管你的上司是何种性格 这些建议有助于你与他打交道 Theend 32 2020 3 12 Back 3 butunderthecircumstances itmaybetimeforyoutogo underthecircumstances consideringthesituationwasdifficultorusual在 情况下 考虑到 e g It samazingthattheydidsowellunderthecircumstances 他们在那种情况还能做的那么好 太神奇了 UnderthecircumstancesIcannotbuythehouse 在这种情况下我不能买这所房子 Translation 但是在这种情况下 或许是时候离开了 Theend 33 2020 3 12 WorkwithyourpartnerandanswerthefollowingquestionsaccordingtotheMiniText Task2 PairWork 1 What sachallengemanyemployeesfaceaccordingtotheText 2 Fromwhomcanwegetgoodadviceorhelpwhendealingwithabadboss Dealingwithabadbossisachallengemanyemployeesface Fromacolleaguewhohassuchexperience Back 34 2020 3 12 PairWork 3 Accordingtothetext what syourlasttrywhentheactionsyouhavetakendonotwork 4 Whenalltheeffortsfail whatactionshouldyoutake 5 What sthemainideaoftheMiniText Gotoyourboss sbossandaskforhelp Whenalltheeffortsareinvain fleeingisalwaysanoption Thispassagemainlytellsusfourideastohelpdealwithabadboss Back 35 2020 3 12 ReadingText ReadytoGo Task2 Task2 Task2 Text Back NewWords 36 2020 3 12 Back NewWords PhrasesandExpressions 37 2020 3 12 Readytogo Cross departmentConflictsandCommunication IntroductionAlmostallbusinesseshaveinternalconflictsbetweensales distributionandadministration Cross departmentConflicts1 DistributionManager primadonnasSalespersonslastminutepersonsdisobey SkimtheTextforthekeypointsandfillintheoutlinewithnecessaryinformation companyrules ReadingText Back 38 2020 3 12 Readytogo 2 Salesperson difficulttocooperatewithDistributionManagernoconceptof usepowerwrongly3 CreditManager likeschoolkidsSalespersonsnotfillingouttheir properlyquotewrongpricestocustomersConclusion1 Allstaffare toeachother 2 Theyhavethecommongoal customerservice creditapplications internalcustomers ReadingText Back servingtheircustomers 39 2020 3 12 Cross departmentConflictsandCommunication NomatterwhereIwork regardlessoftheregionofthecountry there sonesituationIencounterthatalmostallbusinesseshaveincommon somedegreeofinternalconflictsbetweensales distributionandadministration Lookatthesedialoguesfirst DistributionManager Thosesalesguysareprimadonnas There sone Kevin whoistheworstoffenderofall He llalwaysrushintomyofficeatthelastminutewithanemergencydeliveryoneofhiscustomersabsolutelyhastohavethenextmorning Heisalwaysarmedwitheveryreasonimaginableastowhyhecouldn tgivememorenotice butthebottomlineisthathewantsmetoputasideanothercustomer sorderandslidehiscustomerinitsplace Ican tpossiblydomyjobwheneveryorderheentersisanexceptiontotherule 1 2 Back 40 2020 3 12 Salesperson GettingourdistributionmanagertocooperateisthebiggestproblemIfaceeveryday Hehasnevergraspedtheconceptofcustomerservice Hedoeseverythinginhispowertokeepmefromtakingcareofmycustomers needs JustlastweekhetoldmethatIhadtogetonaschedulelikeeveryoneelseormycustomerscouldjustwait CreditManager Thesesalespeoplearoundherearelikeabunchofgradeschoolkids Theypracticallyneverfillouttheircreditapplicationsproperly Andwhenitcomestocredits weneedafull timepersontocorrecttheirmistakes Customersareforeverrefusingtopayinvoicesbecausethey repriceddifferentlyfromthepricestheywerequoted 3 4 Back 10 11 41 2020 3 12 Soundfamiliar Couldthisbeyourorganization What swronginthesecompaniesandwhat scontributingtosomuchhostilityarecustomer servicerelated Notexternalcustomers butinternalcustomers ThedistributionmanagerseesKevinasaselfishandinconsideratesalespersonwhototallydisregardsthesystemsthedistributiondepartmenthasdesigned Ofcourse thedistributionmanagerispartlycorrect Kevindoesappeartobealastminutesortofperson There salsosometruthinthecreditmanager scriticismofthesalespeople Bynature manysalespeoplearebetteratbuildingcustomerrelationshipsthantheyareatpaperwork 7 Back 5 6 12 13 14 42 2020 3 12 However Kevinisalsoaninternalcustomertodistributionandadministration Kevingeneratesthesalesandgrossprofitthatmakethedistributionandadministrationjobnecessary WithoutKevin andotherslikehim thiscompanywouldnotneedadistributiondepartmentoracreditmanager And inreturn distributionandadministrationarealsointernalcustomersofthesalesforce Withouttheirwillingnesstoservicecustomers salespeoplearehelpless Ithelpswhenemployeesinvariousdepartmentstaketimetounderstandthatdifferenttalentsarerequiredtoperformdifferentjobs andthattheyhavethecommongoal servingtheircustomers bothexternalandinternal Back 8 9 15 16 17 43 2020 3 12 1 Para 1 NomatterwhereIwork regardlessoftheregionofthecountry there sonesituationIencounterthatalmostallbusinesseshaveincommon somedegreeofinternalconflictsbetweensales distributionandadministration Paraphrase WhereverIwork inspiteoftheregionofthecountry Ialwayscomeacrossonesituationwhichalmostallcompanieshave somedegreeofinnerdisagreementsbetweensales distributionandadministration Back Tobecontinued 44 2020 3 12 nomatterwhere everywhereoranywheresomeonedoessomething inanyplace无论在哪里e g NomatterwhereIam I malwaysthinkingofyou 不论我在什么地方 我总是想着你 Nomatterwherehewent hetookhisdogwithhim 他无论走到哪里都要带上他的狗 regardlessof inspiteof withouttakingintoaccount不管 不考虑e g Wewillcontinuetherace regardlessoftheweather 不管天气如何 我们都将继续比赛 Theremustbeequalityofrightsforallcitizens regardlessofnationality 不分民族 所有公民权利均等 Tobecontinued Back 45 2020 3 12 havesth incommon tohavethesamefeaturesassomethingelse与某事物有共同点tohavethesameinterestsoropinionsassomeoneelse与某人有共同点e g Thisareaobviouslyhasalotincommonwithotherinner cityareas 这个地区显然和其他内城区有许多共同点 We vegotsuchalotincommon 我们有那么多共同点 StructureAnalysis NomatterwhereIwork isanadverbialclauseofconcession Translation 不管我在哪儿工作 也不论是在这个国家的哪个地区 我发现有一种情况在所有公司都普遍存在 那就是销售 储运和行政之间的内部冲突 Theend Back 46 2020 3 12 2 Para 2 Thosesalesguysareprimadonnas primadonna atemperamental conceitedperson妄自尊大 爱发脾气的人e g Weallknowheisaprimadonna 我们都知道他是一个妄自尊大的人 Translation 那些销售人员太妄自尊大了 Theend Back 47 2020 3 12 3 Para 2 He llalwaysrushintomyofficeatthelastminutewithanemergencydeliveryoneofhiscustomersabsolutelyhastohavethenextmorning Paraphrase He llalwaysrushintomyofficeatthelastmomentwithanurgentorderwhichneedstobefirstdeliveredtooneofhiscustomersonthenextmorning emergencydelivery adeliverythatneedstobedealtwithinpriority紧急送货单e g Heisbusyindealingwiththoseemergencydeliveries 他正忙于处理那些紧急送货单 Tobecontinued Back 48 2020 3 12 StructureAnalysis oneofhiscustomersabsolutelyhasto isanattributiveclausewhichmodifiestheantecedent emergencydelivery Translation 他总是在最后一刻带着一份紧急送货单冲进我的办公室 他的客户急需第二天 优先出货 Theend Back 49 2020 3 12 4 Para 2 Heisalwaysarmedwitheveryreasonimaginableastowhyhecouldn tgivememorenotice butthebottomlineisthathewantsmetoputasideanothercustomer sorderandslidehiscustomerinitsplace Paraphrase Heisalwayspreparedwitheverypossiblereason explainingwhyhecouldn ttellmeearlier Butthepointisthathewantsmetocancelanothercustomer sorderbuttoputhisownintotheplaceinstead Tobecontinued Back 50 2020 3 12 bearmedwithsth beequippedwithsth 用 做装备 备有e g Hewasarmedwithallthematerialsbeforemeetingthemformally 在与他们正式见面前 他已准备好所有资料了 asto about concerningsomeoneorsomething关于 至于e g Thereissomedoubtastowhethertheinformationistotallyaccurate 关于消息是否完全准确存有一些怀疑 Tobecontinued Back 51 2020 3 12 givesb notice totellsomeoneofficiallythatyouintendtodosomething通知 告诉 某人e g Hegavehissecretarynoticehewouldgoonabusinesstripfortwoweeks 他告诉秘书他将要出差两周 thebottomline themostimportantfactororissueinasituation最基本的事实 关键的问题 thelowestpriceorconditionsomeoneispreparedtoacceptwhentheyaretryingtoreachanagreementwithsomeoneelse某人能接受的最低条件 底线 Tobecontinued Back 52 2020 3 12 e g Thebottomlineiswhethertheproductcanattractthecustomers 关键的问题是产品能否吸引客户 Wehavetofindoutwhattheterrorists bottomlineis 我们必须了解到恐怖分子的底线是什么 putaside tomove anobject etc tooneside toignore放置一旁 不理睬e g Weshouldputasideourdifferencesanddiscussthethingswehaveincommon 我们应当抛开分歧 讨论一下我们的共同点 Tobecontinued Back 53 2020 3 12 slide tomoveorputsomethingsomewherequicklywithoutanyonenoticing悄悄移动 悄悄地放在e g Kenslidtheletterintohispocket 肯悄悄把信放进口袋里 inplaceoforinsomething s someone splace insteadofsomethingorsomeone代替某物 人 取代某物 人e g Theideawastoabandontheoldmodel andcreateamarketeconomyinitsplace 这个想法是要抛开老的模式 创造市场经济以取而代之 Tobecontinued Back 54 2020 3 12 Translation 他总是备好各种理由 解释为什么没能早些告知我 但是问题的关键是他总是想让我撇开另一位客户订单来塞进他的客户 Theend Back 55 2020 3 12 5 Para 2 Ican tpossiblydomyjobwheneveryorderheentersisanexceptiontotherule Paraphrase Ican tpossiblydomyjobifeveryorderhehandsindoesnotfollowtherule anexceptiontotherule somethingthatisnotincludedintherule例外e g Whilemostofthecity shighschoolsareovercrowded EastHighSchoolistheexceptiontotherule 这个城市的大多数高中都超员了 而东方高中却是个例外 Therearesomeexceptionstoeverygrammaticalrule 每条语法规则都有一些例外的情况 Tobecontinued Back 56 2020 3 12 5 Para 2 Ican tpossiblydomyjobwheneveryorderheentersisanexceptiontotherule StructureAnalysis heenters isanattributiveclausewhichmodifiestheantecedent order Translation 如果他交来的每一份订单都不遵循规则 我几乎不能正常工作了 Theend Back 57 2020 3 12 6 Para 3 GettingourdistributionmanagertocooperateisthebiggestproblemIfaceeveryday Paraphrase TocooperatewithourdistributionmanageristhemostdifficultthingIfaceeveryday distributionmanager amanagerwhoisresponsiblefordistribution储运部经理e g Heworkedasadistributionmanager3yearsaftergraduation 毕业3年后他当了储运部经理 Back Tobecontinued 58 2020 3 12 6 Para 3 GettingourdistributionmanagertocooperateisthebiggestproblemIfaceeveryday StructureAnalysis Gettingourdistributionmanagertocooperate isagerundphrasewhichisthesubjectofthewholesentence Ifaceeveryday isanattributiveclause modifying hurdle Translation 让储运部经理配合是我每天面临的最大难题 Theend Back 59 2020 3 12 7 Para 3 Hedoeseverythinginhispowertokeepmefromtakingcareofmycustomers needs doeverythinginone spower doone sbestin withinone spower竭尽全力e g Willisdideverythingwithinhispowerforhisclient 威利斯为了他的客户而竭尽所能 keep from topreventsomeonefromdoingsomethingorpreventsomethingfromhappening阻止某人做某事 防止某事发生 Tobecontinued Back 60 2020 3 12 e g Theseworrieskeptherfromsleeping 这些烦恼使她睡不好觉 Shehadtocoverhermouthtokeepfromlaughing 她不得不用手捂着嘴防止自己笑出声来 Tr