西餐厅服务英语教学ppt.ppt

西餐厅服务英语 NEWCENTURYGRANDHOTELBEIJINGWESTERNRESTERANTANSERVICEENGLISH ThekeywordsofEnglishstudy BraveryPersistenceDiligence 勇敢毅力勤奋 Departmentsinourhotel酒店部门 HumanResourcesDivision人力资源部FinanceDivision财务部Sales MarketingDivision市场部RoomsDivision房务部Food BeverageDivision餐饮部SalesDepartment销售部 WesternRestaurantBasicEnglish西餐厅基础英语 Departmentsinourhotel酒店部门 RecreationDepartment康乐部EngineeringDepartment工程部SecurityDepartment保安部CommunicationsDepartment公关部FrontOfficeDepartment前厅部HousekeepingDepartment管家部PurchasingDepartment采购部 DinnerknifeDinnerspoonDinnerfork 主餐刀主餐勺主餐叉 IntroduceTableware餐具介绍 TeaspoonFruitforkButterknifeSaladknifeSteakknife 咖啡勺水果叉黄油刀色拉刀牛排刀 IntroduceTableware餐具介绍 ChopsticksChinesespoonDessertfork spoon 筷子瓷勺甜点叉 勺 IntroduceTableware餐具介绍 chopstickrestTrayAshtraybowl 筷架托盘烟缸碗 IntroduceTableware餐具介绍 MatchToothpickToothpickholderBottleopener 火柴牙签牙签盒开瓶器 IntroduceTableware餐具介绍 TowelCoffeecupWhite redwineglassIcewaterglass 毛巾咖啡杯白 红酒杯冰水杯 IntroduceTableware餐具介绍 SugarbowlPeppercasterMilkjugTea coffeepotplate 糖缸胡椒盅奶盅茶 咖啡壶盘子 IntroduceTableware餐具介绍 NapkinFlowervaseTablecloth 餐巾纸花瓶台布打火机 IntroduceTableware餐具介绍 Lighter Condiment调味品 tablesalt盐Surge糖Red Whitevinegar红 白醋Chillysauce辣椒酱 KetchupaniseedShrimpsauceCurry Condiment调味品 番茄酱八角 大茴香虾油蒜 GarlicMustardPepperOil Condiment调味品 咖喱芥末胡椒油 卡盟卡盟 MicrosoftOfficePowerPoint 是微软公司的演示文稿软件 用户可以在投影仪或者计算机上进行演示 也可以将演示文稿打印出来 制作成胶片 以便应用到更广泛的领域中 利用MicrosoftOfficePowerPoint不仅可以创建演示文稿 还可以在互联网上召开面对面会议 远程会议或在网上给观众展示演示文稿 MicrosoftOfficePowerPoint做出来的东西叫演示文稿 其格式后缀名为 ppt pptx 或者也可以保存为 pdf 图片格式等 ButterGingerSoysauce Condiment调味品 黄油生姜酱油 MaindishDrinkingDessertBuffetCoffee tea FoodIntroduce食品介绍 主菜饮品甜点自助餐咖啡 茶 BeefSteakSaladChickenVegetables FoodIntroduce食品介绍 牛肉牛排色拉鸡肉蔬菜 SeafoodCrabOysterShrimpShell FoodIntroduce食品介绍 海鲜蟹牡蛎虾贝壳 HamSandwichmushroomWontonDumpling FoodIntroduce食品介绍 火腿三明治蘑菇馄饨饺子 CakeChocolateJuiceIcecreamPudding FoodIntroduce食品介绍 蛋糕巧克力果汁冰淇淋布丁 BoilFry deep fry GrillSteamRoastSmoke WaysofCooking烹饪方法 煮煎扒蒸烤熏 BasicGuestContact简单交流 Greeting问候 Greeting问候Welcometo欢迎光临Pleasantstay住店愉快Goodmorning早上好Enjoy喜欢 Greeting KeyWords问候 关键单词 Greeting Substitutions问候 句子 Welcometoourrestaurant MayIhelpyou 欢迎光临我们餐厅 我能帮助你们忙 I mglad pleased happy delightedtoseeyou again 我很高兴 又 能见到你 Ihopeyouwillenjoyyourmeal 我希望你用餐愉快 Back Farewell告别 Farewell KeyWords告别 关键单词 ComplimentCommentsNicetripSmoothflightHaveasafetrip journeyBonVoyageServiceSatisfiedVisitLookforwardto 赞赏评论旅途愉快飞行顺利一路平安服务满意访问期待 Farewell Substitutions告别 句子 Goodbye thankyouforcometomyrestaurant感谢您入住我们的餐厅 Wehopeyouaresatisfiedwithus 我们希望您能满意我们的服务 Welookforewordtoservingyouagain 我们期待再次接待您 Didyouenjoyyourmeal 您喜欢您的菜肴吗 Back Thanks致谢 Thanks KeyWords致谢 关键单词 Understanding理解Valuableadvice宝贵意见Appreciate感激Support支持Assist协助Noproblem没问题ItistheleastIcando小事一桩Don tmentionit不客气 Thanks Substitutions致谢 句子 Thankyouverymuch somuchforyourservice 非常感谢您提供的服务 Wereallyappreciateyourkindness miss 小姐 我们非常感谢您的好意 I mgladthatyou rehappywithourservice 我很高兴您能对我们的服务感到满意 Youarewelcome Itismypleasure 不客气 我很乐意 Apology道歉 Apology KeyWords道歉 关键单词 Delay推迟Apology道歉Careless粗心的Accident事故Inconvenience不便Regret遗憾Discomfort不适Takecareof关心 Apology Substitutions道歉 句子 I mapologizeforthemistake 我为这个错误道歉 I msorrytohearthat我很遗憾听你这么说 Wefellverysorryaboutthis I lltakecareofitrightaway 我们很抱歉 我马上处理 Pleasetakecareofthisrightaway 请马上处理此事 Back Usefuldialogue实用对话 BookingSeatsService订位服务 Reservation预定Windowtable靠窗位Full客满Tablefor4 54 5人桌Confirm确认 Keywords BookingSeatsService订位服务 Goodafternoon thisisIsabellarestaurant whatcanIdoforyou Hawmanyofyoumayweexpectinyourparty I mafraidwearefullybookedfortonight MayIhaveyournameandtelephonenumber Substitutions BookingSeatsService订位服务 C Goodmorning thisisIsabellarestaurant whatcanIdoforyou G Whattimedoyouopenintheevening C Weopenat5 30pmsir andwetaketheordersat10 30pm G Good I dliketoreserveatablefortow C Yessir whattimewouldyouliketable sir G Iamnotsure perhapsaround8 00pm Hawmanyofyoumayweexpectinyourparty I mafraidwearefullybookedfortonight MayIhaveyournameandtelephonenumber dialogue BookingSeatsService订位服务 C Fine I llreserveatableat8 00 sir MayIhaveyourname please G Bellow HenryBellow C Oh isthereanychanceofatablebythewindow Mywifelovestheharborview Onemorething asitisherbirthday Iwantittobeacelebration C Isee wehavealreadyreceivedmanybookingsandthoughIcannotguaranteeanything pleasebeassuredthatwe lltryourbest Mr bellow Ihopeyou llunderstand G Ido butIwouldappreciateitifitcouldbearranged C I lltrymybest welookforwardtohavingyouwithustonight thankyouforcallingus G Good bye C Good bye Andhaveaniceday SeatingGuests安排就坐 KeyWords Vacantseat空座Dinningroom大厅Reservationlist预定表 SeatingGuests安排就坐 1 Haveyoumadeareservationwithus 2 I amsorrysir thetablebythewindowhasbeenreserved 3 Wedon thaveavacantseatatthemoment Wouldyoumindwaitingafewminutes 4 Willthistablebeallright Importantsentence SeatingGuests安排就坐 C Morningsir welcometotheIsabellarestaurant G Morning C Howmanyperson please G Atableforfive please C I mafraidallourtablearetaken sir wouldyoumindwaitinguntiloneisfree G Well howlongwillittake C I mnotsure sir Ifyouareinahurry wealsoservebreakfastatthecaf onthelobbyfloor G That stoomuchtrouble Iprefertowait C MayIhaveyourname G Yes Michham C Mr Michham couldyoutakeoverthereandIwillgiveyouacallwhenatableisfree G Thanks dialogue TakingOrders点菜 KeyWords 1order2appetizer3bread4soup5dessert6specialty7recommendation 点菜开胃菜面包汤甜点特色推荐 TakingOrders点菜 ImportantSentence MayItakeyourordernom Whatwillbethepleasure Wehaveabuffet youcanhaveallyouwantfor yuan I mafraidthisvegetableisnotinseason wouldyouliketotrysomethingelse It sourchef srecommendation Whatkindofdressingwouldyoulikeonyour TakingOrders点菜 dialogue C Wouldyoulikesomewineforyourmeal sir WehaveagoodselectionofclassifiedBordeauxwinesandCalifornianwine G We dliketotakesomewinewiththedinner W Hereisthewinelist Placetakeyourtime Afterafewminuetsthewaitercomesbacktothetable W MayItakeyourwineorder G Therearesomanywineshere Wereallydon tknowwhichonetotake C WhataboutabottleofChateauHautLafite Itisverygood Manyguestsgivehighcommentsonit G Fine abottleofthiswinethen Thewaitertakestheorder C Presentingthebottletotheguest ThisisthebottleofChateauHautLafite1964G Aha itlooksquiteallright ServingDishes用餐服务 KeyWords 1taste tasty2delicious3tender4satisfaction5flavor 味道美味的嫩的令人满意的风味 ImportantSentence ServingDishes用餐服务 1MayItakeorderforyounow 2Whichflavorwouldyouprefer strawberryorvanilla3Howmuchlongerarewegoingtohavetowaitforourdinner 4HerearetheFriedCarpandtheRoastBeef dialogue C Here syourfish mawsoup ma am G Idon tthinkIorderedthis C I llcheck I mafraidthereisnomistake ma am Thisisthedishyouordered G Idon tthinkIwantit MayIChangeit C I mafraidnot Onceitorderedandserveitcantbeexchanged G Thatallright Ismyordercomingprettysoon I vebeenwaitingforlongtime C Whathaveyouordered G Steamedbass C Oh thattakesquiteawhiletoprepare G I veanappointmentatnoon Couldyoutellthecookstohurry C Certainly ma am I lltellthemrightaway ServingDishes用餐服务 GuestComplaints顾客投诉 KeyWords 1lookinto2excuse3fresh4stained5tough6raw 调查原谅新鲜的过熟的硬的生的 ImportantSentence ServingDishes用餐服务 1What stheproblem sir CanIbeofassistance 2Thi