外贸邮件-史上最全的回复询盘模板.doc

.外贸邮件史上最全的回复询盘模板模版给大家提供个初期的解决思路，实际中要根据自身的问题做出相应的回复1.未付款订单Dear $buyer,We have got your order of XXXXXX。But it seems that the order is still unpaid. If theres anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks！Best Regards$myname译文：我们已收到你的订单，但订单似乎未付款。如果在价格和尺寸上有什么能帮助的，请随时与我联系。当付款完成，我将立即备货并发货。谢谢！提示：请根据您产品自身特点对描述内容进行修改。2.已付款订单Dear $buyer,Your payment for item XXXXXXXhas been confirmed. We will ship your order out within XXX business days as promised. After doing so, we will send you an e-mail notifying you of the tracking number. If you have any other questions, please feel free to let me know. Thanks!Best Regards$myname译文：您的订单编号为XXXXXXX的款项已收到，我们将在承诺的XXX天内发货，发货后，我们将通知你货运单号。如果您有任何问题请随时联系我。谢谢！提示：请填上您的订单号和发货天数。3.发货后Dear $buyer,The item XXXXXX you ordered has already been?shipped out and the tracking number is XXXXX. The shipping status is as follows: XXXXXX. You will get it soon. Thanks for your support!Best Regards$myname译文：订单号为XXXXXXX的货物已经发货，发货单号是XXXXXXXX，运输方式是XXXXXXXXX，订单状态是XXXXX。您将会很快收到货物，感谢您的支持和理解。提示：请填写订单号、发货单号、运输方式和发货日期。4.询问是否收到货Dear $buyer,According to the status shown on EMS website, your order has been received by you. If you have got the items, please confirm it on DH. If not, please let me know. Thanks！Best Regards$myname译文：EMS网站显示您已收到货物。如果您已收到货物请到敦煌网确认，如果有问题请告知我。谢谢！提示：可根据您货物的实际情况进行更改。 5.客户投诉产品质量有问题Dear $buyer,I am very sorry to hear about that. Since I did carefully check the order and the package to make sure everything was in good condition?before shipping it out, I suppose that the damage might have happened during the transportation. But Im still very sorry for the inconvenience this has brought you. I guarantee that I will give you more discounts to make this up next time you buy from us. Thanks for your understanding.Best Regards$myname译文：很抱歉听到发给您的货物有残损，我在发货时再三确定了包装没有问题才给您发货的。残损可能发生在运输过程中，但我仍旧因为带给您的不便深表歉意。当您下次从我这购买时，我将会给您更多的折扣。感谢您的谅解。提示：请根据投诉的实际情况进行更改。6.订单完成Dear $buyer,I am very happy that you have received the order. Thanks for your support. I hope that you are satisfied with the items and look forward to doing more business with you in future.Thanks！$myname译文：我很高兴地看到您已收到货，感谢您的支持。希望您满意，并期待着在将来与您做更多的生意。 7.提醒买家给自己留评价Dear $buyer,Thanks for your continuous support to our store, and we are striving to improve ourselves in terms of service, quality, sourcing, etc. It would be highly appreciated if you could leave us a positive feedback, which will be a great encouragement for us. If theres anything I can help with, dont hesitate to tell me.Best Regards$myname译文：感谢您继续支持我们，我们正在改善我们的服务，质量，采购等。如果您可以给我们一个积极的反馈，我们会非常感激，因为这对我们来说是一个很大的鼓励。如果有什么我可以帮助，不要犹豫请告诉我。8.货物断货Dear $buyer,We are very sorry that item you ordered is out of stock at the moment. I will contact the factory to see when it will be available again. I would like to recommend some other items of similar styles. Hope you like them too. You can click on the following link to check them out XXXXXXXXXXXXXX? ?.If theres anything I can help with, please feel free to contact us. Thanks！Best Regards$myname译文：真是对不起，您订购的产品目前缺货，我会与工厂联系什么时候能补上，并将随时告知你。以下链接提供的产品也很不错XXXXXXXXXXXXXXXXX，您可以看看。有什么我可以帮忙的，请随时与我们联系。谢谢！提示：请在横线处添加同类产品的链接。9.折扣Dear $buyer,Thanks for your message. Well, if you buy both of the XXXX items, we can offer you a XXX % discount. Once we confirm your payment, we will ship out the items for you in time.Please feel free to contact us if you have any further questions.Thanks & Best regards!$myname译文：感谢您给我信息。目前我们正在进行促销，如果你购买了XXXX个产品，我们可以为您提供XXX %的折扣。一旦我们确认您的付款，我们将及时发货。如果您有任何进一步的问题，请随时与我们联系。谢谢！提示：请添写希望买家购买的件数和您所能提供的折扣。10.买家议价Dear $buyer,Thank you for taking interests in our item. Im afraid we cant offer you that low price you bargained as the price we offer has been carefully calculated and our profit margin is already very limited. However, we can offer you a XXX % discount if you purchase more than XXXXpieces in one order. If you have any further questions, please let me know. Thanks!$myname译文：感谢您对我们产品的兴趣，但很抱歉我们不能给您更低的议价。事实上，我们的上市价格是经过精心计算的且合理的，它已经让我的利润有限。但如果您一个订单购买超过XXXX件，我们将给你XXX %的折扣。有任何问题请联系我。谢谢！提示：请添加希望买家购买的件数和您所能提供的折扣。(1)同意进口商的还价Dear Sirs: June 12, 2016Thank you for your letter of June the 8th. We have accepted your offer on the terms suggested. Enclosed our will find a special price list that we believe will meet your ideas of prices. You should note that the recent advances in raw materials have affected the cost of this product unfavorably. However, for your order we have kept our prices down.Sincerely(2)拒绝进口商的还价Dear Sirs: June 12, 2016Thank you for your letter of June the 8th. We regret that we cannot meet your terms. We must point out that the falling market here leaves us little or no margin of profit. We must ask you for a keener price in respect to future orders. At present the best discount offered for a quantity of 200 is 5%. Our current situation leaves us little room to bargain. We hope you will reconsider the offer.Truly11.大量订单询价Dear $buyer,Thanks for your inquiry. We cherish this chance to do business with you very much. The order of a single sample product costs $ XXXX USD with shipping fees included. If you order XXX pieces in one order, we can offer you the bulk price of XXXXUSD/piece with free shipping. I look forward to your reply.Regards！$myname译文：感谢您的询问，我们很诚挚的希望跟您做生意。一个样品的运费需要XXXX美元，如果您一个订单订XXX件产品，我们可以为您提供批量价格XXXX美元/件。期待着您的答复。谢谢。提示：请填写你产品的价格，购买件数和优惠价格。12.买家要求免运费Dear $buyer,Sorry, free shipping is not available for orders sent to XXXXXXXXXXXXXX. But we can give you a XXX% discount of the shipping cost.$myname译文：很抱歉，到XXXXXXXXXXXXXX不能免运费的，但是我们可以在运费上给你XXX %的折扣。提示：请填写地区和运费折扣。13.未付款订单改完价格再次催款Dear $buyer,Weve reset the price for you. We have given you a XXX % discount on the original shipping price. Since the price we offer is lower than the market price and as you know the shipping cost is really high, our profit margin for this product is very limited. Hope you are happy with it and you are welcome to contact me if theres anything else I can help with.Best regards!$myname译文：我们已经为您重置价格并给您原运价XXX的折扣。如你所知，运输成本非常高，而我们提供的价格比市场价格低，我们从这个产品中赚取不了多少利润。希望您满意，并随时与我联系。提示：请填写运费折扣。14.没有好评，买家对于你的产品表示怀疑Dear $buyer,I am very glad to receive your message. Although I havent got a high score on DHgate, Ive been doing business on eBay for many years and I am quite confident about my products. Besides, since DHgate offers Buyer Protection service which means the payment wont be released to us until you are satisfied with the product and agree to release the money. We sincerely look forward to establishing long business relationship with you.Regards$myname译文：我很高兴收到你的邮件。虽然我在DHgate没有多少评价，但我一直在Ebay做业务多年，我对我的产品很有信心。此外DHgate提供第三方担保支付服务，这意味着付款将不会发放给卖方，直到您对产品质量和交易非常满意。希望能够与您长期合作，谢谢。15.发货几天后买家没收到货Dear $buyer,We sent the package out on XXXXXXXXX, and we have contacted the shipping company and addressed the problem. We have got back the original package and resent it by UPS. The new tracking number is XXXXXXXXXXX.I apologize for the inconveniences and hopefully you can receive the items soon. If you have any problems, dont hesitate to tell me.$myname译文：我们已经在XXX月XXX号发送包裹，根据您的反馈，我们已经联系货运公司并确认问题。我们将找回原来的包裹并重新寄送,新的货运单号是XXXXXXXXXXXXXX,使用的是UPS。我对此感到十分抱歉，希望您能尽快收到。有任何疑问，请告诉我。提示：请填写发货日期和货运单号。16.向买家推荐新品Dear $buyer,As Christmas/New year/ is coming, we found XXXXXXXXXXXXXX has a large potential market. Many customers are buying them for resale on eBay or in their retail stores because of its high profit margin. We have a large stock of XXXXXXXXXXXXXX. Please click the following link to check them out XXXXXXXXXXXXXXXXXXXXXXXXXXXX. If you order more than 10 pieces in one order, you can enjoy a wholesale price of XXX. Thanks.Regards$myname译文：随着圣诞节/新年/的来临，我们发现XXXXXXXX产品拥有一个大型潜在市场。我们有大量的畅销的XXXXXXXXX产品。请单击下面链接XXXXXXXXXX查看它们。如果你一个订单购买XXX件我们可以给批发价格。感谢您的惠顾。提示：请填写产品名称、产品链接地址和购买件数。17.收到好评后Dear $buyer,Thank you for your positive comment. Your encouragement will keep us moving forward.We sincerely hope that well have more chances to serve you$myname译文：感谢您的积极评价。您的鼓励是我们前进的动力，我们真诚地希望能有更多的机会为您服务。18.买家询问是否有直销航运Dear $buyer,We offer drop shipping service. You can simply specify the shipping address and we will deliver the order to your designated address$myname交易的尾声19.货物损坏报告Dear Sirs:SEP4, 2016Upon arrival of your shipment, the ships agents noticed that case No. 5 was damaged and notified us. The number of articles in the case is correct according to the invoice, but the following articles are broken: (List of articles)As you will see in our survey report and of the ships agents, that these units are damaged and quite unsaleable. Please send us replacements for the broken articles; we await your reply in due course.Sincerely19-1.拒绝承担损坏责任Dear Sirs:SEP. 8, 2016Thank you for informing us of the damaged shipment. Since the units were packed with the best of care, we can only assume that the cases were handled roughly. We therefore urge you to lodge your claim with the insurance company.Sincerely19-2.承担赔偿责任Gentlemen:SEP. 8, 2016As soon as we got your letter we got in touch with the packers and asked them to look into the matter. It appears that the fault lies with the packaging materials used. We have since corrected the mistake. We apologize for the oversight, and are sending a new delivery immediately.Sincerely交易花絮20.催要逾期货款Dear Sirs:SEP. 30, 2016It has come to our attention that your payment is one month overdue. The units ordered were delivered to you on September 26 and were invoiced on September 30. Payment is due on October 30. We look forward to seeing your remittance within a week.Sincerely21.付清逾期货款Dear Sirs: Oct. 3, 2016We have looked into the cause of the delay in payment and have found that our accounting department made an oversight in making your remittance. We are sorry for the inconvenience. The sum of US$ 20,000 has been sent to you by Telegraphic Transfer and should reach you sometime tomorrow.Sincerely22.外贸英语函电范文：如何处理货损投诉函电范文Dear Mr.XXX:We have received your letter of 16th.April , informing us that the sewing machines we shipped to you arrived in a damaged condition on account of imperfectness of our packing.Upon receipt of your letter, we have given this matter our immediate attention. We have studied your surveyors report very carefully.We are convinced that the present damage was due to extraordinary circumstances under which they were transported to you. We are therefore not responsible for the damage, but as we do not think that it would be fair to have you bear the loss alone, we suggest that the loss be divid