外贸英语函电写作与翻译-chapter+9.ppt

Chapter11ComplaintsandClaims Job seekersvisitboothsofcompaniesatajobfairheldforgraduatesinNanjing JiangsuprovinceinEastChina November20 2008 StabilizingemploymentisthetoppriorityforChina MinisterofHumanResourcesandSocialSecurityYinWeiminsaidonThursdayasherevealedariseinjoblessworkerstriggeredbyaweakenedexportsectoramidtheglobaleconomicdownturn Chapter11 StepsofWritingTextsExercises StepsofWriting Claim Step1 Statetheproblem Givedates nameandquantityofgoods contractnumberoranyotherspecificinformationthatwillmakearecheckeasierforthereader Eg 1 Wehavejustreceived 2 Weregrethavingtoinformyouthat arrivedin 3 20 ofthepackageshadbeenbroken 4 Itwasfoundthatuponexamination StepsofWriting Claim Step2 Statetheinconvenienceorlossthatisresultedfromthiserror 1 Thematerialsarequiteunsuitedto 2 Thesegoodsareentirelyuselesstous 3 Thishascausedusmuchinconvenience StepsofWriting Claim Step3 Statewhatyouwanttobedone 1 Wewishtogetyourearlyreply 2 Welookforwardtoyoursettlementatanearlydate StepsofWriting Accept Step1 Regretfortheinconveniencecausedtothereader 1 Wewishtoexpressourdeepestregretovertheunfortunateincident 2 Weareextremelysorryforthelatedeliveryof 3 Weregrettheinconvenienceyouhaveexperienced StepsofWriting Accept Step2 Explainthereasonsoftheproblemsandexpressthewishtogranttheclaim 1 Ithappenedthat 2 Anotherthoroughcheck uprevealsthat 3 Wearepreparedtomakeyouaresonablecompensation StepsofWriting Accept Step3 Wishtocooperatewiththereaderagain 1 Wehopethiswillnotaffectourfriendlyrelationship 2 Wewishtobeabletoserveyouinfuturebusiness 3 Inviewofthefriendshipbetweenus StepsofWriting Decline Step1 Regretfortheinconveniencecausedtothereader 1 Weverymuchregretthat StepsofWriting Decline Step2 Explainthereasonsoftheproblemsandmakeclearyourposition 1 Afteracheck upwefoundthat 2 Theshipmentyoucomplained 3 Weareoftheopinionthat 4 Inordertosettletheclaimquickly StepsofWriting Decline Step3 Refusedirectlyorsuggestpossiblesettlement 1 Weregretbeingunabletoacceptyoursuggestionto 2 Asthisisamatterconcerninginsurance wehopeyouwillreferitto 3 Wecannotbut StepsofWriting Decline Step4 Wishtocooperatewiththereaderagain Wewishtobeabletoserveyouinthefuturebusiness Letter1 Wordsandexpressions1 inanunsatisfactorycondition令人不满意的状况ingood perfect sound conditioninbad poor condition状况不良inadamagedcondition破损状况 2 claimn v 索赔1 lodge raise file make issue lay register render enter putin bringup setup aclaimagainst with on sb 向某人提出索赔2 claimfordamageclaimforUS 20003 claimonthegoods order 4 accept entertain admit settle aclaimreject dismiss aclaimwaive withdraw aclaim 5 BuyershavelodgedaclaimonthisshipmentforRMB1 300forshortweight 6 Wemustlodgeaclaimagainstyoufortheamountof 15 800 7 Asregardsinferiorqualityofyourgoods weclaimacompensationof 15 000 3 insufficientpacking包装不良improperpacking包装不当poorpacking包装不良defective faulty packing有缺陷的包装insecurepacking不可靠的包装4 recoursen 求援 求助 追索1 Inthiscase itmaybenecessaryforustohaverecoursetoarbitration 2 Iftheissuingbankdoesnotpaythedraft thenegotiatingbankhasrecoursetothebeneficiary 5 inconsequence结果 因此1 ThesellersshallnotbeheldresponsibleforfailureordelayinshipmentinconsequenceofForceMajeureincident 2 Wehaven treceivedthecoveringL Cyet andinconsequence wedidnoteffecttheshipmentintime 6 takespecialcare特别注意Weshalltakeparticularcaretokeepstrictlytoyourspecification 7 prospectivea 预期的prospectn 前景8 beliableto易于 倾向于 有责任的Asthesegoodsareliabletobreakifnothandledwithcareincourseoftransportation wesuggestthattheparcelbesentbycontainervessel toavoidpossibledamageinloadinganddischarge 9 misjudgev 误判Appearanceisliabletoleadonetomisjudgethesubstance AnalyzingtheletterParagraph1 identifyingthereferenceandlodgetheclaimParagraph2 remindingthesellerpolitely Letter2 Wordsandexpressions1 tobefrank坦率的讲2 assurancen 保证 承诺assurev assuredadj 确定的 有保证的1 assuresb ofsth 向 保证 assuresb that2 assureoneselfofsth弄清楚某事3 Youmayrestassuredthat 你对 尽可能放心4 Youmayhaveourassurancethatwewilldoourbesttoexpediteshipment 3 direa 可怕的 紧急的4 predicamentn 困境5 putto给某人造成 麻烦 花费 Wedon twanttoputyoutotheexpenseofcablinganamendment 6 lookinto调查gointothematterinvestigatethematter AnalyzingtheletterParagraph1 identifyingthereferenceandurgingthesellerforpromptshipmentParagraph2 pressingthesellerforassuranceoftheshipment Letter3 Wordsandexpressions1 per经由 运走 ex来自 运来 1 Wehaveshippedthe100tonsofwoolperS S Rose 2 Wehavereceivedtheshipmentof100tonsofwoolexS S Rose 2 dischargev 卸货 履行 3 short weight短重shortdelivery短交shortshipment短装short calculatedshort deliveredshort established short openedshort landed short paidshort invoiced 4 InspectionCertificaten 检验证明1 SurveyReport检验报告2 SurveyReportonExaminationofDamageorShortage残短证明书3 SurveyReportonInspectionofTankHold船舱鉴定证明4 SurveyReportonQuality5 SurveyReportofWeight5 StatementofClaim索赔清单 Letter4 Wordsandexpressions1 uptostandard符合标准2 accountfor说明 的原因 占1 Hecouldnotaccountforhisabsencefromschool 2 Itaccountsfor40 percentofthesellingthisyear 3 tenderv 提供 提出Theyrequiredustotenderthenecessarydocumentsinsupportofyourclaim 4 infull全部的5 takeallpossiblesteps采取一切可能的步骤6 recurrencen 再发生Arecurrenceofsuchanoversightcouldimpairouramicablerelations Letter5 Wordsandexpressions1 whitecrystalsugar白砂糖2 meetone sorder满足某人的订单3 plyn 层 厚度4 makepaymentbycheckintoone saccountwiththebank用支票转入某人银行帐户 Letter6 Wordsandexpressions1 herbsn 草药2 deterioratev 使恶化Hishealthhaddeterioratedwhilehewasinprison deteriorateda 恶化的 变质的 3 stainv 沾污stain