管理学第十版C3练习及答案.docx

1. In the symbolic view of management, managers are seen as directly responsible for an organizations success or failure.(False)2. In the omnipotent view of management, much of an organizations success or failure is due to forces outside managements control.(False)3. An organizational culture refers to a system of shared meaning.(True)4. Organizational cultures influence how employees behave in an organization.(True)5. Strong cultures have more influence on employees than do weak cultures.(True)6. An organizations founder has little influence on its culture.(False)7. Rituals are repetitive sequences of activities that express and reinforce the key values of an organization.(True)8. Organizational stories typically contain a narrative regarding significant events or people.(True)9. To increase customer responsiveness, organizations should hire employees who are outgoing and friendly.(True)10. To encourage a customer-responsive culture, organizations should formalize and enforce strict customer service policies.(False)11. The general environment refers to environmental factors operating inside an organization.(False)12. The part of the environment directly related to achievement of an organizations goals is the specific environment.(True)13. Industry conditions are an example of an organizations general environment.(False)14. Economic conditions are part of the organizations specific environment.(False)15. Which of the following represent the two views of managerial impact on the success or failure of the organization?a. omnipotent and symbolic b. omnipotent and reflectivec. symbolic and interactived. reflective and interactive(a)16. The _ view of management is consistent with the stereotypical picture of the take-charge business executive who can overcome any obstacle in carrying out the organizations objectives.a. omnipotent b. symbolic c. functional d. systems (a)17. Which of the following most accurately reflects the symbolic view of management?a. Managers are directly responsible for an organizations success or failure.b. Managers have little or no responsibility for an organizations success or failure.c. External forces are directly responsible for an organizations success or failure.d. Employees are directly responsible for an organizations success or failure.(c)18. Internal constraints that restrict a managers decision options _.a. exist within every organizationb. do not exist, as all managers have decision-making discretionc. exist only to the extent that upper management imposes themd. exist only to the extent that followers wont do as they are told(a)19. In reality, managers are most accurately viewed as _.a. dominant over an organizations environmentb. neither helpless nor all powerfulc. powerless to influence an organizations performanced. ultimately responsible for organizational outcomes(b)20. All organizational cultures consist of each of the following except _.a. shared valuesb. principlesc. innovationd. traditions(c)21. Strong cultures _.a. are found in organizations with high employee turnoverb. have a minimal influence on employee decision makingc. can be found in all organizations that existd. have a greater influence on employees than do weak cultures(d)22. Which of the following is not considered to be a dimension of organizational culture?a. attention to detailb. people orientationc. purchasing policies d. aggressiveness(c)23. Which of the following dimensions of organizational culture is defined as the degree to which an organizations actions and decisions emphasize maintaining the status quo?a. stabilityb. outcome orientationc. team orientationd. innovation and risk taking(a)24. Sony Corporations focus on product innovation is an example of which of the following dimensions of organizational culture?a. attention to detailb. people orientationc. outcome orientation d. aggressiveness(c)25. Corporate _ are repetitive sequences of activities that express and reinforce the values of an organization.a. languagesb. ritualsc. symbolsd. ceremonies(b)26. Which of the following represents the most significant ways through which corporate cultures are transmitted to employees?a. rituals, myths, competitions, and languageb. symbols, rituals, language, and business systemsc. stories, rituals, symbols, and languaged. language, stories, rituals, and rewards(c)27. When employees at Microsoft use terms such as work judo, eating your own dog food, and flat food, they are using organizational _.a. languagesb. ritualsc. symbolsd. ceremonies(a)28. The original source of an organizations culture usually _.a. is shared among the first workers hired into the organizationb. is formulated by the board of directors when the organization is formedc. identifies what the organization is successful doingd. reflects the vision or mission of the organizations founder(d)29. An organizations culture affects managers by _.a. providing them with additional decision-making powerb. restricting them from disciplining certain employees c. encouraging them to bend or even break company rulesd. establishing what is appropriate and expected behavior(d)30. External environment refers to _.a. forces outside the organization that limit the organizations performanceb. factors and forces outside the organization that affect the organizations performancec. forces and institutions inside the organization that affect the organizations performanced. forces inside the organization that increase the organizations performance(b)31. An organizations specific environment _.a. is unique and changes with conditionsb. is the same regardless of the organizations agec. is determined by the top level of managementd. must be quantified to establish its existence(a)32. The main forces that make up an organizations specific environment are _.a. suppliers, legislators, customers, and employeesb. customers, suppliers, competitors, and pressure groupsc. employees, competitors, pressure groups, and regulatorsd. suppliers, employees, competitors, and legislators(b)33. Each of the following is considered an organizational supplier except providers of _. a. financial inputsb. labor inputsc. materialsd. political pressure(d)34. The general environment factor of economic conditions consists of all of the following except _.a. legislation recently passed by Congressb. interest ratesc. changes in disposable incomed. stock market fluctuations(a)35. Typically, the general organizational environment includes which of the following?a. political conditionsb. business plansc. stakeholdersd. suppliers(a)36. Interest rates, inflation rates, and stock market fluctuations are all examples of what factor in an organizations general environment?a. economic b. politicalc. sociald. technological(a)37. Automation represents an example of a(n) _ general environmental factor.a. technologicalb. demographicc. political/legald. economic(a)38. Which of the following are the two dimensions of environmental uncertainty?a. degree of change and degree of complexityb. degree of change and degree of volumec. degree of complexity and degree of impactd. degree of impact and degree of timing(a)39. _ are any constituencies in an organizations external environment that are affected by the organizations decisions and actions.a. Stockholdersb. Pressure groupsc. Suppliersd. Stakeholders(d)40. If the components of an organizations environment change frequently, the organization is operating in a _ environment.a. disruptiveb. diversec. dynamicd. difficult(c)Changing Organizational Culture (Scenario)Mary has been asked by the company president to change the organizational culture to reflect the companys new organizational goals. As executive vice president, she certainly understands the goals, but is really not sure that she understands what to do about the culture.41. Mary asked employees if they knew what constituted “good employee behavior.” She found that very few understood, and most had a variety of ideas. This is one indication that her company _.a. has a strong cultureb. has a weak culture c. has no cultured. must have high turnover(b)42. Mary also found out that in order to build a strong new culture, she should do all but which of the following?a. hire employees who fit in with the companys cultureb. develop socialization practices to build culturec. encourage a high turnover rate among employeesd. have management make organizational values clear CThe Election (Scenario)At the present time, your organization is faced with many changes. One of these is the election of a new president and Congress. Another concerns new requests from customers for changes to the look of your product design. A third involves changes in the ages and education levels o