假日酒店仪容卫生培训资料(PPT 36页).ppt

GROOMING HYGIENE 仪容仪表和个人卫生 3 19 2020 2 Grooming Hygiene个人仪表与卫生 LookingYourBest 展示给客人你最佳的仪容 仪表 CreatingAnImpression 给客人留下深刻的印象 OurHotel sImage 我们酒店的形象 You ARepresentation 你就是这一切的代表 3 19 2020 3 LESSONOUTLINES课程目录 GeneralGroomingStandards个人仪表基本标准FemalesGroomingStandards女员工仪表标准MaleHairstandards男员工仪表标准KitchenEmployees厨房员工仪表 3 19 2020 4 OBJECTIVE培训目的 通过本次培训 你将能够列出并解释出酒店的个人仪表和卫生方面的标准 Attheendofthetraining youwillbeabletolist explainHolidayInnDayaBayGrooming Hygienestandards 3 19 2020 5 Uniformsshouldbechangeaccordingtodepartmentprocedures 要穿部门所规定的制服Nametagtobewornatalltimesandcorrectlypositionedonthelefthandup sideoftheuniformed 上班时名牌一定要随时佩戴在制服左上方正确的位置 DressCode Uniforms服装 3 19 2020 6 UniformsoranypartoftheuniformmustnotbewornoutsideoftheHotelunlessspecificdutiesrequiredoingso AnydamagetotheuniformmustbereportedtotheLinenRoomimmediatelysothatrepaircanbedone除非工作需要 禁止在酒店外穿整套或任何一部分的制服 制服若有损坏 必须立即通知制服间 以及时修补 DressCode Uniforms服装 制服 3 19 2020 7 Whywearanametag 为什么要戴名牌 Itenablenewstafftointegratefaster 它能使新员工快速进入状态Itgivesanorganizationafriendlierandmorepersonalimage 可以带给饭店亲切及个人化服务的形象Customersandvisitorsliketoknowwhotheyaretalkingto 顾客想知道他们在和谁讲话 3 19 2020 8 Whywearanametag 为什么要戴名牌 Itencouragesstafftotakegreaterresponsibilityfortheiractionsandbehavior 它能加强员工对自己的表现及行为的责任感Itenablenewstafftointegratefaster 它能使员工很快的辨认新同事 3 19 2020 9 GeneralGroomingStandards个人仪表基本标准 Hairmaynotlookwetandoily 头发看起来不要非常油腻 要保持清洁 Nostronghairspray gel lotiononhair 不要在头发上涂抹过多的发胶Nofancydesignhairstyles 不要留怪异的发型Nofancyjewelry Youareallowedasimpleweddingband awatchandapairofsmallearstudsforfemales不要佩带耀眼的首饰 只可佩带结婚戒指 手表 女员工可佩带小耳钉 且一只耳朵只能戴一个耳钉 3 19 2020 10 Nonecklacesmayshowoutsidetheuniform 项链不要佩带在制服外Thecolorofinnergarmentsmustbekeptconcealedundertheskirt blouse shirt 内衣颜色必须与裙子 男女衬衣的颜色相符Longjohnsmustnotprotrudejackets trousers 内衣领口 裤边不得露出衬衣和外套 3 19 2020 11 GeneralGroomingStandards个人仪表基本标准 Pocketsmaynotcontaintoomanyarticles norlookbully 工装口袋不允许装太多的东西 或看起来臃肿Shoesshouldbepolished 保持皮鞋的光亮Fingernailsshouldbeclean short welltrimmed 指甲要整洁 整齐 3 19 2020 12 GeneralGroomingStandards个人仪表基本标准 Avoidgarlic onion andstrongspicysmellingfoodbeforereportingtowork 工作前要去除口腔或身体的异味 如 蒜 元葱及某些刺激性食品较强的气味 Handsmustbewashedaftereachvisittothetoilet beforeandaftermealsandhandlingoffood 饭前便后要洗手 3 19 2020 13 GeneralGroomingStandards个人仪表基本标准 Hairmustbeclean neatandtidyatalltimes 时刻保持头发干净整洁 Fringemustbeabovetheeyebrow 垂在额前的短发 不可遮盖眼 Colorofhairmustbeofa natural color 头发的颜色要自然 Nofancyunnaturalcoloredhair 头发不可染刺眼的或不自然的颜色 3 19 2020 14 WOMEN SGROOMING女员工仪表标准 3 19 2020 15 Mustbeclean well cutandregularlymaintained 头发要梳理整齐Loosehairmustnottoughtheshoulders Ifso itmustbewornupinanelegantprofessionalstyle E g braided pony tail bun 头发长度不能到肩膀 否则的话一定要优雅专业扎起来 如 辫子 绑成马尾状 盘成发髻 WOMEN SGROOMING女员工仪表标准 Hair发型 3 19 2020 16 Hairworninapony tailonthecrown 头发像皇冠似的绑的很高的马尾Hairfringecoveringtheeyebrows 流海遮住了眉毛Wetlook 头发看起来是湿的Extremestyleorlight colors 奇怪的发型或颜色 NOTACCEPTABLE不允许 3 19 2020 17 Hairaccessoriesmustbeofaconservationnature 头发上戴的饰品一定要保守自然Allribbons ready madebowsandscrunches shouldbeblack 头饰仅能使用黑色 HairAccessories头发上戴的饰品 3 19 2020 18 Male Femalestaffisnotallowedtowearjewelryorotheraccessorieswiththeiruniforms男女员工上班均不允许佩戴首饰或饰物 JEWLLERY珠宝 Brooch bracelet ankletsandlip nose earringsnotallowed 不允许佩戴胸针 手镯 脚链 嘴 鼻 耳环 3 19 2020 19 Exceptforwristwatch weddingringandstudearringsforfemalestaff Themaximumdiameterofringcannotwiderthanthefinger Earringsshouldbeeithergold silver orpearlStuds Nohangingearringsshouldbeworn 手表 结婚戒指除外 女员工可允许佩戴钉状耳环 戒指宽度不能宽于手指 耳环只能戴金 银或珍珠 不能戴吊式耳环 Bangle foot lace shouldnotbeworn 不能戴脚链 3 19 2020 20 MAKE UP化妆 Make uphastobelight andclassic化妆必须是淡妆并且高雅Ladiesarerequiredtowearaminimumofalipstickandblusher 女员工最基本要涂口红即腮红Usesimple light closetoskin snailpolish 使用透明色或接近肤色的指甲油 3 19 2020 21 FemalesGroomingStandards女员工仪表标准 Falseeyelashesnotpermitted 不允许戴假睫毛 NoStrongperfume 不允许用味道过浓的香水 Noblackordarkmarooncolorlipstick 不可涂抹黑色或深褐色的口红 Notattooedeyelid browsandlips 不准纹眉 纹眼线 纹唇 3 19 2020 22 Stockings丝袜 MustbewornbyallfemaleAssociate 所有女员工都要穿丝袜Skirtsmustalwaysbewornwithpantyhosestockings Plain skincolourandnoruns noholes 应穿酒店统一发放的丝袜 并保证丝袜无破洞 无抽丝 3 19 2020 23 MaleHairstandards男员工仪表标准 3 19 2020 24 Hair whichmustbecleanandofaconservativestyle shouldbemaintainedregularly Andnotreachingthecollar MinimumhairlengthofNumber2onrazorsetting Nohairfringecouldcovertheeyebrows Sideburnsshouldnotextendbeyondthemiddleoftheear 男员工的头发要保守 并梳理整齐 长度不到衣领 最短长度为2公分前面的头发不能挡住头发 鬓角不能超过耳中央 MEN SGROOMING 3 19 2020 25 NoPrintT Shirtshouldbewornunderuniforms 不能在制服下穿着有印花的T恤Handsandnailsmustbeandwellmanicuredatalltimes Lengthofnailcouldnotbeoverthetopofthefinger 双手及指甲要整齐清洁 指甲不宜超过Uniformsmustbeclean well ironedandfreefromspotsandstainswithnoButtonsmissingandonloosethreads 制服须干净 熨烫平整 无污渍 钮扣齐全 无开线 MEN SGROOMING 3 19 2020 26 MEN SGROOMING Facemustbeclean shavenatalltimes 保持面部清洁Noearringsofanysortallowed 不准佩带耳环及其他小饰品Plainblackordarkcolortonesocksonly 只允许穿黑色袜子Blackshoes cleanandpolished 只允许穿酒店统一发放的工鞋皮鞋要光亮 3 19 2020 27 KitchenEmployees厨房员工仪表 3 19 2020 28 KitchenEmployees厨房员工仪表 Hatsmustbewornatalltimes 工作时必须佩带工作帽Hairmustbewashedeveryday 每天必须洗头 3 19 2020 29 KitchenEmployees厨房员工仪表 Femalesmustwearhairnets 女员工应该佩带发网Nojewelryofanysortallowed 不准佩带任何装饰物mustwearkitchenshoes boots 必须穿厨房的鞋和靴子 PersonalHygiene个人卫生 3 19 2020 31 PersonalHygiene个人卫生 Bathedaily 每天洗澡 Brushyourteeth 每天刷牙Washyourhairandkeepitcleananddandrufffree 清洗头发 保持头发干净 没有头皮屑 3 19 2020 32 PersonalHygiene个人卫生 Usedeodorant 可使用除臭剂Useperfumeorcologneinmoderation 可使用温和清淡的香水 3 19 2020 33 PersonalHygiene个人卫生 Avoidgarlic onions strongspicy