Accenture - Soa Workshop - usiness Process Management Pov v2.0 (July, 2006).ppt

serviceorientedarchitecturesoaworkshopstarterkitbusinessprocessmanagement bpm pov lastupdated july 2006 2 copyright 2006accentureallrightsreserved soaworkshopstarterkit bpmpov 3 copyright 2006accentureallrightsreserved contents whybusinessprocessmanagementtechnologyandvendorsintroducingbpmtodayconclusion qa 4 copyright 2006accentureallrightsreserved businessprocessmanagement bpm definition abusinessprocessisthecompleteanddynamicallycoordinatedsetofcollaborativeandtransactionalactivitiesthatdelivervaluetocustomers businessprocessmanagement bpm defines enablesandmanagestheexchangesofbusinessinformationonabasisofaprocessviewthatincorporatesemployees customers partners applicationsanddatabasesbusinessprocessmanagementisasetofservices toolsandmethodologiesthatprovidefortheexplicitanalysis design executionandmonitoringandadministrationofautomatedbusinessprocesses includingsupportforhuman andapplication levelinteraction definitionsadaptedfrom businessprocessmanagement the3rdwave byhowardsmithandpeterfingar darcyfowkes researchpracticedirector aberdeengroupgartner businessprocessmanagementpreliminarymarketsizeandforecast 5 copyright 2006accentureallrightsreserved a zofenterpriseprocesses accountmanagementadvanceplanning schedulingadvertisingassemblyassetmanagementbenefitsadministrationbranchoperationsbudgetcontrolbuildtoordercallcenterservicecapacityreservationcapitalexpenditurecheckrequestprocessingcollateralfulfillmentcollectionscommissionsprocessingcompensationcomponentfabricationcorporatecommunicationscreditrequest approvalcustomeracquisition recruitmentsalescyclemanagementserviceagreementmanagementservicefulfillmentserviceprovisioningshippingsitesurvey solutiondesignsixsigmasourcingstrategydevelopmentsuccessionplanningsupplychainplanningsupplyplanningtesttime expenseprocessingtimekeeping reportingtrainingtreasury cashmanagementwarehousingwarrantymanagementzerobasedbudgeting 6 copyright 2006accentureallrightsreserved currentitenvironmentinrelationtobusinessprocesses companieshavebeenstrugglingtoadaptandmanageend to endbusinessprocesses andhavebeingheldbackbystaticitsystems theoverallvaluechainissplitindiscreetandseparatestepsalignedtospecifiedproductsandseparateorganizationalunits resultinginislandsofautomationandfragmentedbusinessprocesses 7 copyright 2006accentureallrightsreserved externalfactorsexertingpressureoncompanies competitiveadvantage 8 copyright 2006accentureallrightsreserved internalopportunitieswithpotentialtounleashrealvalue 9 copyright 2006accentureallrightsreserved asteptowardsasolution implementaframeworktodevelop executeandmonitorendtoendbusinessprocesses shiftingthefocusofitimplementationsfromdataandpartialprocessestoendtoendbusinessprocessesbestallowstomeettheexternalchallengesandleveragetheinternalopportunities asolidgraspofbusinessprocessesenablestheagileorganization fasterimplementationofnewprocessesresultinginhigherreactivitytomarketforcespossibilitytomonitorandcontinuouslyimproveexistingbusinessprocessesresultinginsuperiorefficiencyandbenefitsoncompany smarginsretainingcontrolovertheentirevaluechain akeycompetitiveadvantagewhenoutsourcingprocesses helpingtomaintainoffer productdifferentiationquantifyandcalculatetheroiofitinvestmentsandthereforediminishcapitalintensivenessoftechnologyinvestments 10 copyright 2006accentureallrightsreserved createliberatedautomationofprocesseswithbpm bpmproductssolvetheproblemofembeddedprocesslogicbyabstractingtheintegrationandprocessautomationlogicintoanewlayerofsoftwaretools thesesoftwareproductsliberateintegrationandprocesstasksfromtheunderlyingfunctionalitapplicationssotheycanbemoreeffectivelychanged managedandoptimized 11 copyright 2006accentureallrightsreserved effectiveexecutionandmanagementofbusinessprocessesdirectlyimpactsthevaluedeliveredbyorganizations thediagrambelowillustrateshowbusinessprocessesandcapabilitiescontributestotheintrinsicvalueofbusinesses intoday seconomy itandbusinessclosealignmentisacharacteristicofhighperformancebusinesses businessprocessandcapabilitiescontributedirectlytotheeconomicvalueofthecompanyit asanenabler impactspositivelythesetwoareas salesforcemarketing suppliermgtmanufact g marketingsaledesign manufacturesourcedistribute businessprocessareas businesscapabilities 12 copyright 2006accentureallrightsreserved businessprocessmanagement analystconsensus thereisaclearconsensusthatbpmwillimpactthecompetitiveadvantageofcompaniesinthenextfewyears copyrightovum source bpmandthehostedservicesmarket 30april2002 by2005 atleast90 oflargeenterpriseswillhavebpm enterprisesthatcontinuetohard codeflowcontrol orinsistonmanualprocessstepsanddonotincorporatebpm sbenefits willloseouttocompetitorswhoadoptbpm copyright gartner bpmisquicklybecomingoneofthehottesttopicsintheitindustry maybelievethatthepowerfulintegrationhistorybehindthebpmconcepthasthepotentialtounlockthee businessmarket 13 copyright 2006accentureallrightsreserved businessprocessmanagement marketestimations analystsagreeonforecastingmajorgrowthforthebusinessprocessmanagementmarket themarketforbpmissettoriserapidly butfromamuchlowerbase ovumpredictsthesector svaluewillrisefrom 650mto 5bnby2007 source ovum thecurrentbpmmarketsizeisestimatedto3 5bnusdandlikelytoreach16 7bnusdbytheend2005 italsoestimatesthenumberofvendorstoclimbto60 source aberdeengroup inansurveyofitdecisionmakersthatvitriatechnologiesconductedinjuly2003 nofewerthat80 rankedbpmasoneofthemostimportantinitiativesforexecutingtheirbusinessstrategy source vitria by2006 bpmwillbewidespreadamongfortune500organizationsthatareusuallyearlyadoptersoftechnology between2006and2007 bpmprojectswillbeginearnestinmostfortune1000organizations source ovum 14 copyright 2006accentureallrightsreserved example thesupplychain ratherthanbuildingseparateapplicationstomanageorders manufacturing transport warehouse andsales eachofthesefunctionswillbecomeasetofbusinessprocessesthatwillbecoordinated modifiedorsubstituteddependingonbusinessneedsandoverallperformance simplified genericsupplychain 15 copyright 2006accentureallrightsreserved example theorderprocessfromatraditionalpointofviewandusinganidealizedbpmsolution traditionally processesaresegmentedaccordingtofunctionandapplication thisresultsintheneedofadditionalprocessingbetweendifferentpartsoftheorganizationanddiscretebusinessapplications eitherthroughhumaninteractionorcustomapplicationintegration inabpmsolution thebusinessprocessisdesignedandmanagedend to end defininganuninterruptedflowindependentoforganizationandapplicationboundaries salesplanningfinancelogistics salesplanningfinancelogistics 16 copyright 2006accentureallrightsreserved example realtimemonitoringofprocesses providereal time visibility intorunningbusinessprocesses embedthoroughautomationbusinessperformancemetricswithineachprocess thesemetricsareusedtohighlightpotentialbottlenecks inefficiencieswithinthebusinessprocessshowaccurateandtimelystatusandtrackingautomatecriticalprocessesandthereforehomogenizeandcontroltheirrealendqualityallowstosimulateneworrevisedprocesses thoroughwhatifscenarios beforedeployingthemimplementhighercontrolandfasterreactiontoissuesorcompetitorsmakethecompanylesscapitalintensiveabilitytomaintainacertainlevelofcontrolalsoonoutsourcedprocesseshelpstofindareastoimprovecurrentbusinessprocesses withbpminplace businessactivitymonitoring bam willprovidereal timeinsightintorunningbusinessprocesses whichwillallowenterprisesto 17 copyright 2006accentureallrightsreserved contents whybusinessprocessmanagementarchitecturaloverview bpmandsoabpmstandardsandspecificationsintroducingbpmtoday 18 copyright 2006accentureallrightsreserved serviceorientedarchitecture soa asthefoundationforachievingbusinessprocessandintegrationexcellence withbpminplace businessactivitymonitoring bam willprovidereal timeinsightintorunningbusinessprocesses whichwillallowenterprisesto systemsintegrationtechnologyinteroperability architectureandinfrastructureservicesstandardization serviceorientedarchitecturestandardizationofservicesreducingcode basedintegrations softwareengineers systemsarchitects processdesigners businessanalysts strategyconsultants businessactivitymonitoringend to endprocessperformancemonitoringreal timeinsightandcontrolofbusiness businessstrategybringnewproductsandservicestomarketimproveoperationalefficiencyincreasebusinessvalue executebusinessstrategy leverageexistingit businessagility businessprocessmanagementquickdeliveryofnewservicesquickautomationofbusinessprocesses linux j2ee unix os 360 net db2 mq finance sap peoplesoft siebel dir outlook sales customer product employee 19 copyright 2006accentureallrightsreserved webservicestechnologiesenableserviceandprocessinteroperabilityinsoas webservicesareasurebetforbpmandsoatheylowertheoverallcostofintegrationbyapplyingindustrywideinternetstandardstoreducetimetodeliverytheyprovidethecapabilityforprocessestoconsumeservicesorbeexposedasservicesthroughcommonstandardtoolstheyprovideacommonintegrationtechniqueforintegrationbothinternalandexternaltothebusinesstheyprovidethecapabilitytodeployinterfaceswherepreviouslytoocomplicated toocostly orjustnoteconomical therefore extendingthereachfromfewtoeveryonetheyseparatemuchmoreclearlythebusinesslogicincode workflow orb2bcollaborationspecificationsfromtheunderlyingmiddleware includingintegrationsubsystems communicationsubsystems andcomponentcontainers 20 copyright 2006accentureallrightsreserved businessprocessmanagementsystem bpms components technologyinfrastructure activitymonitoringandadministrationfacility bam runtimeenvironment processexecutionengine processanalysisandmodelingworkbench thebusinessprocessmanagementsystem bpms isanintegratedsetofcomponentsthatenablesbpm i e providingcapabilitiesforanalysis modeling execution monitoringandadministrationofbusinessprocesses businessusers technicalusers administrators processusers businessusers simulationsengine flowcontrol scheduler rulesengine distributedbpmcoordinator dashboard analyticsengine processadministration eventmanagement businessprocessmodeler technicalprocessmodeler businessmetricsmodeler technicalmetricsmapper dashboarddesigner eaiservices enterpriseservicebusorothertransportlayercapabilities repository integrateddevelopmentenvironment interfacemanager adaptedfrom businessintegrationjournal 2004bpmsreferencearchitecture 21 copyright 2006accentureallrightsreserved bpmscomponents processanalysisandmodelingworkbench theprocessanalysisandmodelingworkbenchprovidesthefacilitiesneededtoanalyzeandmodelbusinessprocesses aswellasmappingthemtothetechnology animportantaspectistheabilitytoperformsimulationonthedesignedprocesses businessprocessmodeleranalyze design modifybusinessprocesses includeerrorrecoverymechanisms auditmodeling businesstransactions etc technicalprocessmodelermaptotechnicalmessagesflow data transformations transactions etc businessmetricsmodelerdefiningkpisandotherbusinessmetricsthatneedtobeobservedasoutcomeofbusinessprocess technicalmetricsmappermapkpisandotherbusinessmetricstotechnicalmeasurementsofbusinessprocesses dashboarddesignerdefineuserinterfaceandperformancedashboardforbamandmaptotechnicalmeasurements simulationsengineoptimizing testingprocesses evaluatedeadlocks testthroughanimation simulatewithhistoricaldata targetedtobusinessusers targetedtotechnicalusers simulation modeling analysis 22 copyright 2006accentureallrightsreserved bpmscomponents runtimeenvironment theruntimeenvironmentistheactualplatformresponsiblefortheexecutionofthebusinessprocesses theflowcontroliscentraltotheprocessexecutionengine anditmaycontainsupportforanexplicitrulesengineandscheduler therepositoryisakeycomponentintheoverallbpms flowcontrolcontrolsflow transactions decisionsduringaprocessexecution scheduleraddingtimetriggers asynchronoustriggerstoexecution rulesengineprovidestheabilitytoaddexplicitrulestoaprocess fordecisions processexecutionengine distributedbpmcoordinatorsupportforfederatedbpm b2b global cross divisionaryprocesses interfacemanagercommunicationinterfacewithhardwareandsoftwarecomponents repositorydatabasecontainingprocessmetadataanddata rulesdefinitions businessmetricsdefinitions accesshistory etc additionalcapabilities execution 23 copyright 2006accentureallrightsreserved bpmscomponents activitymonitoringandadministrationfacility theactivitymonitoringandadministrationfacilityprovidestheoperationalsupportforthewholebpms withthecapabilityforgeneralprocessadministrationandeventmanagement bamisanintegralpartofthisfacility dashboarduserinterfacethatpresentbamresultstobusinessandtechnicalusers balancedscorecards businessobjects businessmetrics etc analyticsenginecomplex rulesdrivenanalyticsbasedonkpisfromreal timetechnicalmeasurements andhistoricaldata businessactivitymonitoring processadministrationstarting stopping pausingprocess redefining alteringflow modifylivedataandmessages reassignresources etc performancemanagement eventmanagementdetectionandclassificationofbusinessandtechnicalevents raisingeventsandcreatingtriggerstorunningprocesses and oranalyticsengine businessprocessadministration monitoring management 24 copyright 2006accentureallrightsreserved businessprocesslifecycleinabpms thefeedbackchannelthroughactivitymonitoringcapabilitiesprovidesthepossibilitytooptimizethecurrentprocessonanongoingbasis businessstrategy vision analysis model simulate deploy execute manage monitor optimize 25 copyright 2006accentureallrightsreserved organizationsshouldallowforexplicitprocessflows rulesandservices thebenefitsofhavingexplicitprocesses rulesandservicesareasgreatastheseparationofdataintodatabases explicitrulesallow ataminimum theabilityforitprofessionalstochangetheirapplicationsystemsandmiddlewarelayersquicklytoadapttofrequentandurgentbusinesschange 26 copyright 2006accentureallrightsreserved contents whybusinessprocessmanagementarchitecturaloverview bpmandsoabpmstandardsandspecificationsintroducingbpmtoday 27 copyright 2006accentureallrightsreserved thedifferencebetweenorchestrationandchoreographyinbpmandwebservices webservicesspecificationsdevelopedtoaddressbpmoftenrefertothetermsorchestrationandchoreography andsometimesotherslikecollaborationandworkflow unfortunately thereisalargeconfusioninliteratureandtechnicaldocumentation andthesetermsareoftenusedinterchangeably thefollowingisaverysimpleexplanation note theexactdistinctionisoftenblurred andtheviewpointssometimesconverge nostandardizationforthesetermsexists butw3candoasisareworkingonconsolidatingtheterms orchestrationisanexecutableprivate usuallyinternal processunderthecontrolofacentralprocessenginemainwebservicesstandard bpel bpml choreographyistheobservablepublicexchangeofmessages publicprotocol betweentwoormoreendpointsmainwebservicesstandard ws cdl bpss 28 copyright 2006accentureallrightsreserved orchestrationvs choreography 1 4 asimplebusinessprocess samplepurchaseorderprocess purchaseorderrequest purchaseorderacknowledgement purchaseorderresponse business a business b inthisexampletwoparties businesses exchangemessagestoachieveacommongoal itcanthereforebeobservedindependently aprivatebusinessprocessexecutedinternallyineach business apubliclyobservablebehaviorbetweenthebusinesses 29 copyright 2006accentureallrightsreserved orchestrationvs choreography 2 4 asimplebusinessprocessfromanorchestrationperspective businessa sendpo receivepoack receiveporesponse request response internalservice internalservice porequest poacknowledgement poresponse orchestrationisthedefinitionofaprivatebusinessprocessundercontrolofonesingleparticipant e g abusinesspartner itcaninteractwithinternaland orexternalservices businessb 30 copyright 2006accentureallrightsreserved orchestrationvs choreography 3 4 asimplebusinessprocessfromachoreographyperspective businessa businessb choreography thechoreographyisaconceptthatdefinesthepubliclyobservableexchangeofmessages itdoesn thaveacentralcontrol onlytheinterfacebehaviorofaserviceisdescribed purchaseorderrequest purchaseorderacknowledgement purchaseorderresponse 31 copyright 2006accentureallrightsreserved orchestrationvs choreography 4 4 asimplebusinessprocess orchestrationandchoreographytogether businessanalysis designtools businessb businessa sendpo receivepoack receiveporesponse request response businessa porequest poack poresponse receivepo sendpoack receiveporesponse request response businessb inthisexample thebusinessprocessisdesignedmutuallybetweenthebusinesses theexecutionofthebusinessprocessisthencontrolledbyanorchestrationengineineachbusiness theresultinginteractionbetweenthebusinessesisachoreography deployment deployment 32 copyright 2006accentureallrightsreserved summaryofterms workflow orchestration choreography collaboration thefollowingtermsaremostlyencounteredwhenreferringtothecompositionandinteractionofservices especiallywebservices tobuildbusinessprocesses thefollowingdefinitionwillbeusedinthispresentation thetermworkflowhasitsoriginsbeforewebserviceswereusedtoautomatebusinessprocesses somestilluseitnow e g wfmc wewilldefineitas ageneraltermforofabusinessprocess duringwhichdocuments information ortasksarepassedfromoneparticipanttoanother accordingtoasetofrules aworkflowcanbepeoplebasedand orrulebasedbusinessprocesses thetermorchestrationdefinestheinternalviewofancontrollableexecutablebusinessprocessthatmayinteractwithbothinternalandexternalservices withorchestration theprocessisalwaysmanagedfromtheperspectiveofoneofthebusinessparties withthehelpofabusinessprocessengine thetermchoreographydefinesthebehavioroftheservicesofeachpartyinvolvedinaprocess anddescribestheparttheyplayintheinteraction i e thepublicprotocol itdefinesbehaviorsforhandlingvariedandunpredictableinteractionsamongasetofservices itissomehowmorecomplexthanpureorchestration thetermcollaborationismostlyemployedintheb2barea ithasnocentralprocesscontrol itisthereforerelyingonchoreographyprinciples asabove itdefinesanagreementamongasetofbusinesspartners toachieveacommongoalorspecifiedoutcomeinasharedprocess workflow orchestration choreography collaboration 33 copyright 2006accentureallrightsreserved anadditionallayertothewebservicesstandardsstack inorderto