BPM1Essentials.ppt

Topic1 Businessprocessmanagement BPM essentials Functionalmanagementapproachoverview Valuechainconcept Businessprocessessentials Businessprocessmanagement BPM basics Functionalmanagementapproachoverview FunctionalmanagementapproachisfocusedonseparatefunctionsperformanceAdvantages HighlaborproductivityHighprofessionalskillslevelFunctionsdoublingdiminishingGoodopportunitiesforworkautomation Functionalmanagementapproachoverview Functionalorganizationstructure Functionalmanagementapproachoverview Costs Specializationlevel Functionalmanagementapproachoverview Underthefunctional orientedmanagementsystemeachorganizationalunithasitsownplan itsownreportingsystem itsownperformanceindicators Havingdifferentgoals unitsareindirectlyinterestedinthegeneraloutcome Functionalmanagementapproachoverview Processrunpattern Procurement Production Sales Delivering Topmanagement Functionalmanagementapproachoverview Disadvantagesoffunctional orientedmanagement Informationsupportinefficiency thepartialautomation Functionalmanagementapproachoverview Functionalmanagementapproachoverview Valuechainconcept Valuechain proposedbyM Porter isasequenceofprimaryandsecondary supporting activitiesinvolvedincreatingconsumervaluefortheconsumerbothintheorganizationandallthewayfromrawmaterialsextractiontotheproductconsumption Valuechainconcept Porter svaluechain Valuechainconcept Valuesystem Supplychain Supplychain thenetworkofbusinessrelationshipsandprocessesthatcollectivelycreateanddelivervalue productsandservices toconsumers Valuechainconcept Supply ChainOperationsReference model SCOR isaprocessreferencemodeldevelopedbythemanagementconsultingfirmPRTMandendorsedbytheSupply ChainCouncil SCC asthecross industrydefactostandarddiagnostictoolforsupplychainmanagement Valuechainconcept Valuechainconcept Valuechainconcept Valuechain Valuechainconcept Businessprocessessentials Businessprocessisasteadypurposefulsequenceoffunctionsperformance aimedatcreatingaresultthathasvaluetotheconsumerAbusinessprocessprovidesadefinitevolumeofservices throughadefinedandmeasurableinputandoutput thatisvaluableforexternalorinternalcustomer Itcanberepeated hasaresponsibleprocessownerandhasallthenecessaryresourcesandinformation Businessprocessessentials OrganizationbusinessprocessesNetworkisaunionofinterdependentandconcertedorganizationprocessesasawholesystemBusinessprocessClientisaninternalorexternalcustomerofthebusinessprocessresults Businessprocessessentials Businessprocessessentials Businessprocessessentials BusinessprocessResourcesareincomingobjects rawmaterials parts informationorservices whichareturnedintotheprocessoutputsduringitsperformance andmeansofperforming labor technical technologicalresources managinginformation BusinessprocessResourcesoftenareoutputs results ofotherone Businessprocessessentials Businessprocessinputs outputsandclientsclassification Businessprocessessentials Businessprocessowner Businessprocessresourses Businessprocessresults Input Output Businessprocessmanagementmodel Primaryoutputofbusinessprocessmustbe measurable valuable finished Businessprocessessentials Businessprocessmanagementmodel A internalB complete Businessprocessessentials Theprocessstructureoftheorganizationreferredtotheidentificationanddefinitionofworkprocesses consideringspace time goodsandpeople Theorganizationalstructureofanorganizationsetsupthedecision makingandinformationchannels Theorganizationalandoperationalstructureareinadependentrelationshipandthereforeconsiderthesameobjectsfromvariousperspectives Whileorganizationalstructuredescribesthegeneralwayofstaffdividingandcommunicatingwithintheorganization theprocessstructuredescribesthewayofworkperforming Businessprocessessentials OrganizationalstructureisstaticProcessstructureisdynamic Businessprocessessentials Marketingresearch markettobusiness Newproductdesign ideatoproduct SupplyingManufacturingSalesDeliveringService HRmanagementAccounting FinancesPurchasing PurchasetoPay AssetsmanagementWarehousemanagementRelationshipmanagementITsupportSecuritymanagement Newtechnologydesign ideatotechnology Processesengineering Strategicplanning visiontoplan BusinessplanningControlling Businessprocessessentials Corebusinessprocesses Businessprocessessentials TraditionalmarketingandCRMapproachescomparing Businessprocessessentials DifferentCRM systemclassesfunctions Businessprocessessentials Clientlife timeprofitincreasingwith5 increasingofloyalclientsnumber Businessprocessessentials Marketing Productdevelopment Supplying Processdevelopment Production Testing Packagingandstocking Salesanddistribution Installation Technicalsupportandservice Utilization Marketing PLM Businessprocessessentials Businessprocesslevels accordingtotheProcessClassificationFrameworkbytheAmericanProductivityandQualityCenter Businessprocessessentials BusinessProcessisapattern amodelofactivitySpecificenterpriseactivityisasetofBusinessProcessInstances Businessprocessmanagement BPM basics Newbusinessesperformancestatistics Source BusinessDesignCorporation 64 2 ofallnewbusinessesfailwithin10years86 ofnewbusinessesdonotgetprofitReason businessprocessesarenotmanagedproperly Businessprocessmanagement BPM basics Businessprocessmanagement BPM basics BusinessProcessManagement BPM isthemanagementprocessesthatsupportstransactionsthroughouttheirlifecyclewithagivenorganizationpoliciesandbusinessmodels Moregenerally BusinessProcessManagementisanewphilosophyofmanagement centeredontheprocessesintegrationandmanagementtoachievebusinessgoals Businessprocessmanagement BPM basics BPMisbasedonthreecoreprinciples Companiesoftenhavenon homogenousbusinessesDifferentbusinessesrequiredifferentorganizationsTheorganizationistobefocusedonmarketorcustomerrequirements Businessprocessmanagement BPM basics Thefollowingindividualquestionsshouldbeansweredtobuildthecompany sbusinessmodelandtoidentifythefirstareasforaction Whichmarkets customergroupswillbeaddressedwithwhichproducts Whicharethekeysuccessfactorsinthevariousbusinessfields Whichprocessesarerequiredbythecompany Whereisthemainemphasis HowwillBPMbecomeauthoritative Businessprocessmanagement BPM basics Business fieldmatrix Businessprocessmanagement BPM basics Strategicmanagement Businessprocessmanagement Businessprocessexecution Businessprocessmanagement BPM basics Businessprocessoutsourcing BPO isthemovementofbusinessprocessesfrominsidetheorganizationtoanexternalserviceprovider Withtheglobaltelecommunicationsinfrastructurenowwellestablishedandconsistentlyreliable BPOinitiativesoftenincludeshiftingworktointernationalproviders Maininsourcingcountries Businessprocessmanagement BPM basics Businessprocessmanagement BPM basics Controlling Modeling Implementing Improving BPMSystem Businessprocessmanagement BPM basics AnotherpointofviewonBPMSystem Businessprocessmanagement BPM basics TheunderlyingprincipleoftheBPM BusinessProcessManagement isthatthegeneralgoalbecomesacornerstone andreachingthisgoalbecomesthesenseofalltheactivity Theresultoftheworkismeasurednotbyeachexecutor sfunctionsdurationandquality butbyentireprocesscompleteness Businessprocessmanagement BPM basics Simplificationandminimizationofcoordinationmechanisms Order Order Order Outputdelivering Businessprocessmanagement BPM basics BPMgoals Tomakeaprocessmanageable measurable Tomakeaprocess humanindependent TomakeaprocesstransparentTomakeaprocessexecutable byhumanorbyautomate Common