Train-the-TrainerPPT课件.pptx

ByFranzWan TrainTheTrainer 培训的目的 经过此次培训 使参加课程的培训师将能够做到 掌握培训的基本流程 熟悉成人学员的各种类型及其不同的需求 针对不同的培训项目和环境进行相应的有效培训 初步掌握培训和演讲的技巧 并通过这些技巧提高培训的整体效率 初步掌握通过各种设备和器材的使用技巧 并通过这些额技巧充分调动学员积极性 提升学员培训表现 学会培训时的气氛调动和学员激励方法 2 主要课程 破冰 我来做个培训师什么是培训Lesson1 培训的准备Lesson2 学员的类型Lesson3 培训的技巧Lesson4 巧妙使用普通设备和多媒体设备Lesson5 培训师的控场技巧课程总结练习 我是一个培训师 3 请各位同事就自己喜欢的话题或曾经为其他同事做过的培训做5分钟准备 然后为在座的同事进行一次现场培训 你的话题可以是 我最喜爱的足球队的历史瑞表集团的发展历程如何做一款美味的纸杯蛋糕怎样化一个精致的眼妆 破冰 我来做个培训师 4 什么是培训 现代培训与传统教育的区别 Sharing Instructing 6 现代培训与传统教育的区别 7 Lesson1 培训的准备 Step1 收集培训需求 收集培训需求的手段 1 管理层指示2 通过对该部门 团队的工作任务分析3 通过对该部门 团队人员能力评估分析4 部门 团队主管提出需求5 调查问卷 9 Step2 明确培训目的 明确培训目的之5W原则 WHO谁需要来参加这个培训WHEN应该在什么时间组织这个培训WHERE要在哪里组织这个培训WHY为什么必须组织这个培训WHAT培训的内容是什么 10 Step3 邀请参训人员 邀请参训人员的原则参训人数的控制参训人员知识结构的平衡给所有参训人员公平的培训机会 11 Step4 制定培训计划 如何制定有效的培训计划 制定培训预算制定培训时间表确定培训内容联络相关培训支持人员结合培训需求分析修订培训计划 12 Step5 准备培训资料 培训资料的类型 硬件资料文案资料多媒体课件用于员工激励的礼物签到表反馈意见收集表 13 Lesson2 学员的类型 成人学习的动机 职务升迁 结交朋友 公司派遣 个人兴趣 准备创业 家人期望 专业发展 准备转业 满足求知 成人学习的动机 15 成人学习的特点 只学他们想学的需要适宜的学习气氛与学习环境逻辑记忆力较强 机械记忆力较弱从自身的经验出发喜欢通过实践来学习 希望参与其中成人渴望成就感 乐意在培训中表达自己个人意见和见解 喜欢听到积极和肯定的评价 16 培训中常见的学员类型 万事通 经验丰富资格老能力强 职位高喜欢评头论足 沉默是金 对培训内容关注只听感兴趣的内容对于培训和实践参与度低 推土机 喜欢挑战讲师团队协作性差喜欢恶作剧 小麻雀 多话 热心经常打断讲师授课喜欢与别的学员交头接耳 17 如何应对这四种学员类型 万事通 充分给予关注和尊重尝试着让这些员工成为助力而非对立面肯定他的经验和地位 沉默是金 适当点名提问更多的目光交流通过实践和小组讨论让他们更多的参与到培训中来 推土机 熟视无睹通过团队给予压力私下沟通或请该学员的直接上级协助 小麻雀 经常走近他的身边肢体接触安抚给予这类学员充分的表现机会 18 Lesson3 培训的技巧 培训中的记忆模型 我们只记得 20 如何进行有效的表达 在交流中 什么才是最重要的 交流三要素 语言 声音 肢体语言 7 38 55 21 如何做一个吸引人的开场 Ignite点燃气氛Need阐明需求Title直奔主题Range明确范围Objective逻辑严密 INTRO 22 培训中常用的三种授课方法 角色扮演带入角色 气氛活跃行为学习 记忆深刻需要时间准备 对学员能力要求较高参与度中等小组讨论培训过程趋于互动学员在培训中共同探讨 启发思维讨论深浅和讨论内容不宜把握参与度高培训师讲授充分发挥培训师演讲技巧适合面对人数较多或信息传达类的培训如果内容枯燥 容易造成学员开小差 记忆效果差参与度低 23 Lesson2 Objectives TerminalObjective Identifyandapplyappropriatetrainingstylesforthetrainingenvironment IdentifyfourinstructionalapproachesDescribethreeinstructionalstylesListthecharacteristicsoflearningDescribetheprinciplesinlearningIdentifythelevelsinlearning 24 Lesson2 EnablingObjective2 1 Knowledge Identifythefourinstructionalapproachesandtheircharacteristics 25 Lesson2Concept TheApproach Socialization Mentoring 26 Lesson2 EnablingObjective2 2 Knowledge Describethreeinstructionalstylesandtheircharacteristics 27 Lesson2 EnablingObjective2 3 Knowledge Listfivecharacteristicsofadultlearning 28 Lesson2Concept P E M A S PurposefulWIIFM ExperienceKnowtoUnknownTactile Auditory Visual MultifacetedProblem centeredPsychomotor ActiveDisplaybehaviorchange StylesPreferenceandorientation 29 Lesson2 EnablingObjective2 4 Knowledge Listthesixprinciplesofadultlearning 30 Lesson2Concept R E E P I R ReadinessEstablishpurposeExerciseRepetitionEffectPleasantrewardsPrimacyFirstimpressionsIntensityEngagingRecencySequencing 31 Lesson2 EnablingObjective2 5 Knowledge Identifythethreedomainsoflearning 32 Lesson2Concept C A P CognitiveKnowledgeAffectiveAttitudesandbeliefsPsychomotorPhysical Motorskills 33 Lesson2 Review ReviewQuestion1 Listthethreeinstructionalstylesandacharacteristicofeach ReviewQuestion2 Whatarethefivecharacteristicsofadultlearning ReviewQuestion3 Listthesixprinciplesinadultlearningandanattributeofeach 34 Lesson3 PresentationSkills Lesson3 Objectives TerminalObjective Determineandapplypresentationskillstoensureeffectivecommunicationsandsuccessfultrainingdelivery DevelopandapplycommunicationsandpresentationskillsDescribetheelementsforasuccessfulpresentation 36 Lesson3 EnablingObjective3 1 Knowledge Developandapplycommunicationsandpresentationskills Skill Developandapplycommunicationsandpresentationskillswithinthetrainingenvironment 37 Exercise3 1a WhyBadPerformanceOccurs Listallthethingsyoucanthinkofthatcontributetoapoorlydeliveredpresentation Turnthelistaround createpositivestatementsfromthenegativeones Younowhavealistofsomeofthequalitiesagoodpresentershouldhave 38 Lesson3Concept PresentationPreparation WHOisattending HOWwillIknowtheyarelearning HOWdoIgetthemessageacross WHYshouldtheylearnthis WHEREamIdoingthis WHENamIdoingthis WHATdotheyneedtolearn 39 Lesson3Concept Preparation cont d ThebasicplanThebeginning toexciteandintroduceThedelivery toinformandinstructTheend toconfirmandleavealastingimpressionOrTellthemwhatyou regoingtosayTellthemTellthemwhatyoutoldthem 40 Lesson3Concept TheBeginning cont d Self introductionGreetIdentifyQualifyTopicTimeSurprisesQuestions 41 Lesson3Concept Presentation TheDelivery Werememberonly 42 Lesson3Concept DeliveryAttitude cont d YourattitudeFirstimpressionsmatterPeopleassociateattitudeandappearancewithqualityofwork 43 Lesson3Concept Posture Delivery cont d Yourposture Feet HiptoshoulderwidthWeight Balanced notrockingShoulders SquaretoaudienceArms Usesimplegesturesinaccordancewithwords keepsattentionanddissipatesnervousenergy Movement MovearoundtheroomwithpurposePocket Ahandinthepocketcreatesaninformalstyle Butdonotplaywithkeysorcoins 44 Lesson3Concept TheDelivery cont d YoureyecontactWhereFocusononeindividualatatimeHolduntilcompletedthoughtorphraseRandomize 3 seconds KeepbodylanguageconsistentBenefitsOne on onecommunicationsimulationReduceanxietyConfidentappearancePace Lesson3Concept Voice Delivery cont d YourvoiceClearLoudAssertivePause Lesson3Concept Humor Delivery cont d HumorAppropriateforthetopicandNEVERoffensiveNohumoraboutnames nationalities etc StopusinghumorifyouraudienceisunresponsiveAvoidjoke bookhumor originalityisbestGetyourtimingrightBespontaneous takeadvantageofthemoment 47 Lesson3Concept TheEnd Summarizethekeypoints theobjectivesMakeyourfinalclosingstatementinsuchawaythatyourmessageisdrivenhome Lesson3 EnablingObjective3 2 Knowledge Describetheelementsforasuccessfulpresentation Skill Applytheelementsforasuccessfulpresentationwhendeliveringatrainingclass 49 Lesson3Concept SuccessfulPresentations YouunderstandtheneedsofyourtraineesYouknowyoursubjectYouhaveplannedyourpresentationYouhaverehearsedproperlyYouareconfidentinmannerandstyleYouhaveeffectiveclassroommanagementskills 50 Lesson3Concept ElementsforSuccess Timemanagement Practice Motivation Classclimate 51 Lesson3Concept Timing StartontimeBeconsistentwithtimingTrackcontentperiodicallyDevelopcontingencyplaniftheclassisrunningearlyorbehindBeflexible butpragmatic Lesson3Concept ClassroomClimate FirstimpressionscountHavecourseclearlyidentifiedHaveyournameprominentlydisplayedUsetrainees namesRefertotrainees ideasandexamplesMaintaineyecontactThankthemforattentionandparticipation 53 Lesson3Concept Motivation BepositiveSetrealisticgoalsExampleenthusiasticbehaviorPracticemakes perfect 54 Lesson3Concept Practice PRACTICE PRACTICE PRACTICE DonotbetooformalAnticipateproblemsandhavesolutionsRelax Lesson3Concept MakingTrainingStick AuditoryVisualKinesthetic 56 Lesson3 Review ReviewQuestion1 Whataresomeofthebasicconsiderationswhenpreparingforacourse ReviewQuestion2 Whichpresentationapproachassuresthatthetraineewillretainthemostinformationfromalearningexperience ReviewQuestion3 Themostimportantandessentialaspectwhenpreparingtopresentacourseisto 57 Lesson4 FacilitationSkills Lesson4 Objectives TerminalObjective Developfacilitationskillstomonitortrainees participation obtainfeedback andimproveperformanceintheclassroom ListthecommonfacilitationskillsandtheircharacteristicsDescribethecommonfacilitationsituations 59 Lesson4 EnablingObjective4 1 Knowledge Listthefourcommonfacilitationskillsandtheircharacteristics 60 Lesson4Concept SkillTypes AttendingObservingListeningQuestioning Lesson4Concept Attending Presentyourselfinamannerthatshowsyourinterestsinthetopicandthetrainees BuildrapportCommunicatetraineevalueNotenon verbalbehaviors Lesson4Concept Observing Thisskillhelpsyouassesshowwellthetrainingisbeingreceived ObservetheirbodylanguageEvaluateandmaketheinferenceAdjustappropriately Lesson4Concept Listening Thisskillprovidesyoutheopportunitytoverifythetrainees understandingofthecontent Listeningalsoprovidesyouthewiththefeedbackonhowthetrainingisbeingreceived ListenfirstforcontentandmeaningParaphraseifnecessaryforclarificationObserveandusenon verbalcuesObserveanduseverbalcuesLetthemfinish Lesson4Concept Questions Questionshelpsyoudetermine WhatthetraineesalreadyknowHowthetrainingisbeingreceivedEnablethetraineestoassesstheirlevelofunderstandingThreeskillsassociatedwithquestionsare AskingquestionsHandlingtraineeanswerstoquestionsRespondingtotraineequestions Lesson4Concept Questions Openvs ClosedOpenquestionsarephrasedforaresponsethatmightfacilitatediscussion Classcontrolsanswers Closedquestionsarephrasedforaspecificanswer Thetrainercontrolsanswer Overheadvs DirectOverheadquestionsareaskedtotheclassasawhole Directquestionsareaskedforparticipationorexpertopinion 66 Lesson4Concept QuestioningTips ShouldbedevelopedwhendevelopingyourcontentShouldbebriefShouldbeatvariousdifficultylevelsShouldseektoinvolvealltraineesShouldalwaysrestateandpointoutpositivesfromresponses 67 Lesson4Concept HandlingAnswers UsepositivereinforcementforcorrectanswerAcknowledgetheeffort Usepositiveorneutralacknowledgementforanincorrectanswer Respondinafashionthatmaintainscontinuityandpace 68 Lesson4Concept RespondingtoQuestions ProvidetheanswerRedirectthequestionDeferthequestionREMEMBER Thewayyouhandlethequestionandanswerprocessinitiallysetsthetoneandtheenvironmentforcollaborativelearning 69 Lesson4Concept ManagingDiscussions Discussionisanexchangeofopinionsandfeelings Listeningistwo thirdsofadiscussion Opinionsareneitherrightnorwrong Everyonemaycontribute Apre determinedobjectivemustbeset Lesson4 EnablingObject4 2 Knowledge Describefourcommonfacilitationsituationsencounteredwithinatrainingenvironmentandhowtomanagethem 71 Lesson4Concept Whento Commonfacilitationscenarioscaninclude EnlistingparticipationandmotivatingGuidingandrewardingdesiredperformanceCorrectingerrorsormisunderstandingsResolvingissues 72 Lesson4Concept Participation Variouslevelsoftraineeparticipationcanbeexpected Keyintheprocessistheabilityoftheinstructortoidentifytraineesthatneedsupportandmotivationtomeettheobjectivesofthecourse 73 Lesson4Concept Guiding Thelearningenvironmentprovidestheopportunitytoobtainthedesiredperformancebythetrainee Guidingthe willing or confused motivatesandrewardsallparticipants 74 Lesson4Concept MisunderstandingsorErrors Teach WhenthetraineedoesnothavetheknowledgetorespondorexecuteCoach WhenthetraineehastheknowledgebutishavingdifficultyapplyingtheknowledgeCounsel Whenthetraineehastheknowledgeandknowstheyhavemadeanerror 75 Lesson4Concept IssueResolution Observebodylanguage facialexpression eyecontact andvocalexpressionDecideifthesituationwarrantsactionDetermineappropriateactionTakeactionandfollow through 76 Lesson4 Review ReviewQuestion1 Listthefourfacilitationskilltypes ReviewQuestion2 Whatthreeconditionscanbedeterminedbyusingquestions ReviewQuestion3 Listthecommonfacilitationscenarios 77 Lesson5 ClassroomManagement Lesson5 Objectives TerminalObjective Identifyandapplythetechniquesprovidedinpreparingandmanagingtheclassroom ListandpreparethesupportrequirementsfortrainingDevelopyourstrategyforconductingtrainingandmanagingthetraineesPreparerequiredvisualaids 79 Lesson5 EnablingObjective5 1 Knowledge Prepareandlistthelogisticalsupportrequirementsfortraining 80 Lesson5Concept BePrepared Useofachecklistassuresthatyoursupportrequirementsareinplace Itemstoconsiderinclude Siteinfrastructure rooms seating location etc TraineeinformationCoursematerialTrainingaidsavailableandwork e g computers audiovisual flipchart markers pointers namecards pens notepaper Contactinformation trainersandtrainees Contactsforsiteandsystemproblems 81 Lesson5Concept Contingencies Bepreparedfortheunexpectedwithcontingenciesthataddressissueslike IfthePCsfailbeforeorduringtheclassIfthelogonsdonotworkIftheSAPR 3trainingsystemisuncooperativeIfhardcopiesarenotavailableIfyourtraineesareanoshow 82 Lesson5 EnablingObjective5 2 Knowledge Developyourstrategyforconductingtrainingandmanagingthetrainees 83 Lesson5Concept BeforeBeginning Rehearseyourtiming pace process andproceduresArriveearlytopreparetheroomCheckandadjustroomtemperatureandlightingDistributecoursematerial pencils etc TestaudiovisualequipmentandothertrainingaidsVerifythatallPCsareworkingproperlyCheckInternetaccessonthePCsCheckSAPR 3access 84 Lesson5Concept StartingOut IntroduceyourselfandyourbackgroundIntroducethecourseHavetraineesintroducethemselvesandtheirbackgroundChecktheattendancelist fillinattendancesheetsReviewthe house rulesExplainthecourseagendaStartyourtrainingonschedule 85 Lesson5Concept Delivery IntroducetopicRecognizein classresourcesCoverobjectivesEstablishimportanceandrelevanceInstructwithconciseinformationUseexamplesanddemonstrateFacilitateexercisesAnswerquestionshonestlyDeferchallengingquestionstothe parkinglot Providefeedbackoftenandwhenappropriate KNOWLEDGE 86 Lesson5Concept TheEnd Summarizethekeypoints objectivesAssurecapabilitiesinconductingtransactionsGivefollowupassistanceifneededShutdownallAVequipmentCompletethefeedbackforms 87 Lesson5Concept ChallengingTrainees Managingthetrainingenvironmentmayrequirehandlingthechallengingtrainee Bepreparedforthe Know it allCombativeCondescendingQuestionerEmotionalQuietmouseChronicallylateConversationalist 88 Exercise5 1a HandlingChallenges Usethebehaviorofthepreviousslideasexamples discusstheapproachesyouwouldtaketohandlethesechallengingtrainees Shareyourthoughtswiththeclass Lesson5 EnablingObjective5 3 Knowledge Identifyandpreparethevisualaidsrequiredforthetrainingsession 90 Lesson5Concept AVEquipment UsingvisualaidsBefamiliarwiththetechnology e g computers orin focusprojectors etc PointtovisualFaceaudienceSpeaktotopic donotreadverbatimDimlightsasneeded 91 Lesson5Concept ChartsandBoards Useflipcharts greaseboards TocaptureclassspecificinformationTocapturequestionstobeansweredRememberto UnderlineandhighlightkeypointsPrintclearlyAvoidbottom ofpageUsecolorsifpossible Lesson5 Review ReviewQuestion1 Listtwoitemsforconsiderationbeforeyoubegintraining ReviewQuestion2 Listthreeitemsforconsiderationduringyoutrainingdelivery ReviewQuestion3 Describetwochallengingtraineetypesandhowyouwouldmanagethesituation 93 Cou