供应商评价的指标体系.doc

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Company1.1 Company profileEconomic aspectsThe company is soundProduct range/process rangeThe range of products and processes covers the largest possible proportion of the customers total requirements so that as many products as possible can be obtained from a small number of supplierLocationThe suppliers location provide optimum transport logistics, communications and safetyMarket positionThe supplier is well established in the market (market share) and has a good reputationInnovation rate/innovation potentialThe supplier has the necessary potential (resource) to fulfill the requirements in terms of innovations1.2 ManagementStabilityThe management shows permanence or, in the event of changes, the necessary opportunity so that the customer can depend on the suppliers long-term predictabilityCompetenceThrough its conduct, the management shows that it is competent to fulfill the customers requirementsCustomer orientationThrough continuous contact with the customer, the management demonstrates its customer-oriented thinking. The measures agreed during visits to and in meetings with the customer are implemented quickly and effectively1.3 QM systemCertificationThe supplier has a QM system certified in accordance with ISO9000 of a comparable standardAudit resultsThe results of internal quality audits and the results of other customers reveal no serious discrepancies1.4 Cooperation and service(overall assessment)PartnershipThe supplier has a Quality Policy aimed at partnership with his customersPartnership is practised in all respects at the interfaces between customer and supplierFlexibilityThe suppliers organization is geared to flexibility in terms of cooperation with the customer so that the customers wishes are responded to, examined in an appropriate manner and implemented accordingly. This is also demonstrated in the course of day-to-day cooperation with the customerReliabilityThe supplier shows through his conduct that he is a reliable partnerQuality assurance agreementThe supplier is prepared in principle to make quality assurance agreements with the customerAccessibilityAt the interfaces, the supplier offers the necessary technical, organizational and human resources in order to permit optimum communication2 Technologies2.1 Product strategyOrientation towards standardsAs far as it is possible and necessary, the supplier is oriented towards existing standardsOrientation towards customers needsThe product strategy is geared to the needs of the customer with the facility for reponding swiftly to changing needsSystems/modulesThe supplier is prepared and has the caopabilities required also to supply modules/systems in addition to products2.2 ProductionDeployment of technologyThe technology deployed corresponds to the state of the artTechnological competenceThe supplier is fully competent in the use of the technologies deployed2.3 DevelopmentDevelopment timeThe development time (time to market) is the shortest by comparison with the suppliers competitorsSamples/prototypesSamples/prototypes are always supplied by the agreed date. The first samples/prototypes comply with the specified requirementsQualification (procedures)The supplier is able to carry out all necessary tests so that there is no need for a complete qualification testing within the customers companyMarket maturityThe principal features of the first samples/prototypes (process capability etc.) already show that the series-manufactured products will fully comply with the customers requirements2.4 CooperationTechnical supportThe supplier can provide support for the customers development staff in all aspects of development and thereby play a key role as a valuable partner of the customerInformation policyThe flow of information from the supplier is comprehensive and allows the customers development staff to take into account all aspects of the new product as seen from the suppliers viewpointInterfacesThe supplier offers sufficient direct contacts to ensure that the information flow is not distorted and/or obstructed by unnecessary detoursDocumentationThe jdocumentation on samples/prototypes is comprehensive and does not five rise to subsequent queries3 Processed3.1 Process documentationProceduresAll key processed ( opearional and production processed) are documented in a suitable form(procedure)Test pointsAll processes feature suitable test points so that it can be verified that the supplier has a complete command of the processes3.2 Process controlProcess conformanceThe process conformance of the key processes is proven and satisfies the requirementsProcess changes(frequency)The frequency of the changes is in accordance with the need to increase quality, to reduce costs and to assure supplies to the customer3.3 Environmental compatibilityConsumption of resourcesThe supplier monitors, documents and provides information on the consumption of resources. By comparison with the suppliers competitors, the consumption of resources in optimalUse of hazardous substancesThe use of hazardous substances in the manufacturing process in documented and efforts are made to keep the use of hazardous substances to an absolute minimumEnvironmental pollutionEnvironmental pollution arising from the manufacture application and waste disposal of the products is documented and continuously reducedRisk potentialThe risk potential arising from the product is already taken into acccount at the development stage and the risks are minimized. Where necessary, suitable labeling is used to draw the attention of the consumer to the remaining risk3.4 CooperationNotification of changeImportant product and process changes are only implemented after prior consultation with customer and are notifiec in food time prior to their planned introduction so that the customer can examine the effects on his current production and, where necessary, obtain the required approval from his customersReports on process conformanceThe supplier reports at regular, agreed intervals on the process conformance of the critical products and process parameters4 Products4.1 Delivery qualityFailure rateThe failure rate in ppm is lower that the agreed quality target for all products suppliedReject rate(technical)The reject rate in % of deliveries is below th agreed target valueProduction failure rate(customer)The number of production failures in ppm (failures which occur in subsequent processing steps) is below the agreed target valuePackaging, labellingThe complaints regarding deficiencies in packaging and labeling in ppm based on the process steps in below the agreed target valueThe packaging is practical, provides adequate protection for the products and is limited to what is necessary. The labeling contains all essential information, is clearly legible and is provided with a barcode4.2 ReliabilityFailure rate in the fieldThe failure rate in the field(failures in the course of operation by the end user) is below the agreed target value in ppmResults of reliability testsThe number of failures in reliability tests carried out by the supplier and the customer is less than the agreed values4.3 Processing of complaintsFailure analysis reportsIn terms of both from and content, the reports meet the requirements. They contain details of corrective action required to prevent the recurrence of the failureProcessing timeThe processing time for the failure analysis report covering The initial acknowledgement and The concluding assessment with Proposed corrective actionSatisfies the requrementsEffectiveness of corrective actionsThe corrective action proposed in failure analysis reports is successful. Recurrent failures do not occur4.4 CooperationInterfacesThe interfaces and procedures for the exchange of information on products are clearly definedInformationThe information provided on the products is adequate and satisfactoryEarly warning system(technical)The supplier operates an early warning system which gives the customer early notification at the occurrence of problems in the suppliers productionMutual improvement programmesOn his own intiative, the supplier takes steps to improve the products the suppliesNotification of changesChanges are notified promptly and in detail so that no queries are necessary5 Deliveries5.1 Deliveries logisticsAbility to deliverThe suppliers ability to deliver is assured even in the event of changes in the requirements due to increased demandFor this purpose, regular disclosure of projected quantitative requirements take place between the supplier and the customer. The supplier is proactive in seeking this dialogueReliability of deliveriesThe reliability of deliveries, expressed in % of deliveries which comply with the agreed delivery date, is above the target valueReject rate(logistics)The reject rate of the deliveries in % due to logistical errors ( incorrect deliveries, incorrect delivery date etc.) is below the target valueContingency stocksThe supplier maintains contingency stocks to assure deliveries in the event of short-term production breakdownsJIT/STS conceptsThe supplier entirely offers contracts for Just In Time/Ship To Stock deliveriesEarly warning system(logistical)The logistics of the supplier incorporate an early warning system to inform the customer promptly of delivery delays5.2 Transport systemTransport, packagingThe method of transport and form of packaging are selected so as to reliably prevent damage to the products in transitLabelingThe labeling conforms to the customers requirementsSpecial labeling requirements are taken into accountRe-use/waste disposalThe form of packaging (material, construction etc.) permits re-use of suitable materials, appropriately marked, which enable a separationDocuments accompanying goodsThe documents which accomany the goods contain all necessary information, clearly presented5.3 Cost managementSales conditions/terms of paymentThe supplier accepts the customers purchasing conditions and terms of payment or, alternatively, observes normal market practicePricing practice, disciplineThe supplier gives reliable, long-term price indications and is pr