接待英语文档.doc

久仰，久仰！ I have long been looking forward to meeting you.I have long desired to meet you. 久违了。I havent seen you for ages/for a long time.Its been such a long time since we met last time. 久闻大名。Ive heard a lot about you. 这次由我负责全程陪同你们。I will be with you for the entire visit/trip 欢迎你到中国来。一路上辛苦了! / 一路上还好吧？Welcome to ChinaI hope youve had a good flight或I hope you enjoyed your flight. / How was your journey? 谢谢你专程来接我。Thank you very much for coming all the way to meet me. 您贵姓？您怎么称呼?May I know your name，please?很高兴见到你。您怎么称呼7GladPleased to meet you，Misterr?(可以用拖长问话的办法来询问对方的姓名) 中国有句古话说：“有朋自远方来不亦乐乎？”Theres an old saying in Chinese which goes: “Isnt it a great pleasure/joy to have friends coming from afar?As a Chinese saying goes, “Nothing is more delightful than meeting friends from far away.” 这是给您准备的日程安排我们简单过一遍吧。如果你有什么特殊要求也可以告诉我。This is the tentative itinerary/schedule I have prepared for youLets go through ittogetherIf there is any special request，just let me know 如果有什么需要帮忙的尽管说。If you need anything，dont hesitate to askJust let me know if you need anything. 我们安排你住在城里的酒店离我们公司开车要走40分钟。Weve arranged for you to stay inHotel，which is in the downtown area，about 40- minute drive from our company 我们也有宾馆，不过条件不如酒店。离单位倒是很近走路就可以到。We have our own guest house，but there is no comparison between the two, only the guest house is within walking distance of the workplace 除了正式会谈以外我们也为大家安排了一些游览活动。In addition to official meetings，we have also arranged some sightseeing 我期待着您的再次来访。 Im looking forward to your visit again 代我向问好。 Remember me to / Say hello tofor me 不用谢，这是我们应该做的。Dont mention it. Its my pleasure. 欢迎再来！Do come again.1.Excuse me. Are you Susan Davis from Western Electronics？ 对不起，你是来自西方电子公司的苏姗戴卫斯吗？ 2.Yes, I am. And you must be Mr. Takeshita. 是的，我就是，你一定是竹下先生吧。 3.Pardon me. Are you Ralph Meyers from National Fixtures？ 对不起，请问你是从国家装置公司来的雷夫梅耶史先生吗？ 4.Im Dennis. I am here to meet you today. 我是丹尼斯，今天我到这里来接你。 5.Im Donald. We met the last time you visited Taiwan. 我是唐纳德，上次你来台湾时我们见过面。 6.Im Edwin. Ill show you to your hotel. 我是爱德温，我带你去旅馆。 7.How was your flight? Was it comfortable? 你坐的班机怎么样？还舒服吗？ 8.It was quite good. But it was awfully long. 班机很好，就是时间太长了。 9.Did you have a good flight？ 你旅途愉快吗？ 10.Not really, Im afraid. We were delayed taking off, and we encountered a lot of bad weather. 不太好，我们起飞延误了，还遭遇了恶劣的气候。 11.How was your flight？ 你的航班怎样？12.Did you get any sleep on the plane？ 你在飞机上睡觉了吗？ 13.Mr. Wagner, do you have a hotel reservation？ 华格纳先生，你预订过旅馆吗？ 14.No, I dont. Will it be a problem? 不，我没有，会有困难吗？ 15.I dont think so. I know several convenient hotels. Let me make some calls. 我认为没有，我知道有几家便利旅馆，让我打几个电话。 16.Ive made a reservation at the hotel you used last time. 我已预订了你上次住过的旅馆。 17.Weve booked a Western-style room for you. 我们已为你订了一间西式的房间。 18.Lets go to the station to get a train into town. 我们到火车站去乘车进城。 19.Does it take long to get into Taibei from here？从此地去台北要很久吗？ 20.Its about an hour. 大概要一个小时。 21.Well get a taxi from the station. 我们到火车站乘出租车。 22.Theres a shuttle bus we can use. 我们可搭乘机场班车。23.Ive brought my car, so I can drive you to your hotel. 我开车来的，所以我开车送你到旅馆。 24.You must be hungry. Shall we get something to eat？ 你一定饿了，我们吃点东西好吗？ 25.That sounds good. Lets get something at the hotel restaurant. I feel a little tired. 那太棒了，我们就到旅馆餐厅吃点东西，我有点累了。 26.Would you like to have some dinner？ 你想吃饭吗？ 27.What would you like to eat？ 你想吃什么呢？ 28.Can I take you out to dinner? Itll be my treat. 我带你出去吃饭好吗？这次我请客。 29.If youre hungry, we can eat dinner now. 如果你饿了，我们现在就去吃饭。 30.Have you had breakfast yet？ 你吃过早餐了吗？ 31.Yes. It was delicious. 是的，味道很好。 32.Good. Lets go to the office. 好的，我们去办公室吧。 33.How is your room？ 你的房间怎样？ 34.Did you sleep well last night？ 你昨晚睡得好吗？ 35.Why dont we go to the office now？ 为何我们现在不去办公室呢？ 36.Well start with an orientation video. It runs about 15 minutes. 我们将从一个电视简报开始，大概放15分钟。 37.The tour will take about an hour and a half. We ought to be back here by 3:00. 参观大概要一个半小时，3点钟以前回到这里。 38.Our new product line has been very successful. Weve expanded the factory twice this year already. 我们新的生产线非常成功，我们今年已把工厂扩展了两倍。 39.Id like to introduce you to our company. Is there anything in particular youd like to know？ 我将向你介绍我们的公司，你有什么特别想知道的吗？ 40.We have some reports to show you for background information. 我们还有一些报告向你介绍背景资料。 41.Is your factory any different from other plastics factories？ 你们工厂和其他塑胶工厂有何差别呢？ 42.Yes, our production speed is almost twice the industry-wide average. 是的，我们的生产速度是其他工厂两倍。 43.Id like to explain what makes this factory special. 我要向你说明本工厂的特性。 44.This is the most fully-automated factory we have. 这是我们的全自动化工厂。45.Its the most up-to-date in the industry. 这是同业中最新型的。 46.Weve increased our efficiency by 20% through automation. 通过自动化我们的效率增加了20%. 47.Could you tell me the cost of production per unit？ 请你告诉我每件成品的生产成本好吗？ 48.Im afraid I dont know. Let me ask the supervisor in this section. 恐怕我不知道，让我来询问一下该组的负责人。 49.Im not really sure about that. Mr. Jiang should know the answer to that. 关于那事我不敢确定，蒋先生应该知道答案。 50.Im not familiar with that part. Let me call someone who is more knowledgeable. 那部分我不熟悉，让我找专业人士来说明。 51.Yes, Id like to know your daily production. 是的，我想知道你们的日生产额。 52.Is there anything youd like to know？ 你想知道什么？ 53.Is there anything I can explain fully？ 有什么事情要我详细说明的吗？ 54.What did you think of our factories？ 你认为我们的工厂怎样？ 55.thank you very much for giving us your valuable time. 我们占用了你宝贵的时间，非常感谢。 56.We have a small gift for you to take with you when you leave the factory. 你离开工厂时，我们有件小礼物要送给你flight:（旅程）how was your flight?旅程怎么样？did you have a good trip?旅行愉快吗？did you have a good flight?旅程顺利吗？weather:（天气）what was the weather like in new york?纽约的天气怎样？what was the weather like when you left new york?你离开纽约时，天气怎样？was it very cold in london?伦敦天气冷吗？accommodation(住宿)where are you staying?你下榻何处？are you staying at the hilton?你住在希尔顿饭店吗？what are your plans?你有什么计划？how long are you staying?你打算待多长时间？how long are you going to be here?你打算在这里待多长时间？how long are you planning to stay?你计划待多久？参观（visit）is this your first visit to beijing.这是你第一次来北京吗？have you been to shanghai?你到过上海吗？家人(family)how is your family?家人怎么样？is your family well?家人好吗？商务办公接待英语口语对话句子大全中英文双语办公室接待英语，商务交往中，不能缺少适宜的寒暄。在初次见面的情况下，寒暄应为在被介绍给他人之后的礼貌应答，如“你好”（How do youdo?）、“见到您非常荣幸” （Its an honor for me to meet you.）、“很高兴能认识您”（Im pleased to meet you）等。如果想变现的热络一些，则可说：“早听说过您的大名” （Ive often heard aboutyou）、“史密斯先生经常提到您” （Mr. Smith often talked aboutyou.）。而相识后再次见面后的寒暄则可灵活、具体一些，如可以说“好久没见了” （Havent seen you for some time.）、“你旅途还愉快吧？”（Did you have a good trip over？）；也可以讲：“真高兴能再次见面了”（Its great to see you again.）等。询问访客身份： SWr英语帮 - 免费在线英语学习听力口语练习大中小学四六级GRE托福商务英语资料教材下载May I have your name, please? SWr英语帮 - 免费在线英语学习听力口语练习大中小学四六级GRE托福商务英语资料教材下载请问您贵姓？ SWr英语帮 - 免费在线英语学习听力口语练习大中小学四六级GRE托福商务英语资料教材下载What company are you from? SWr英语帮 - 免费在线英语学习听力口语练习大中小学四六级GRE托福商务英语资料教材下载您是哪个公司的？ SWr英语帮 - 免费在线英语学习听力口语练习大中小学四六级GRE托福商务英语资料教材下载Could you tell me what company you are representing? SWr英语帮 - 免费在线英语学习听力口语练习大中小学四六级GRE托福商务英语资料教材下载能告诉我您代表什么公司吗？ SWr英语帮 - 免费在线英语学习听力口语练习大中小学四六级GRE托福商务英语资料教材下载如果碰到了老朋询问访客身份： SWr英语帮 - 免费在线英语学习听力口语练习大中小学四六级GRE托福商务英语资料教材下载May I have your name, please? SWr英语帮 - 免费在线英语学习听力口语练习大中小学四六级GRE托福商务英语资料教材下载请问您贵姓？ SWr英语帮 - 免费在线英语学习听力口语练习大中小学四六级GRE托福商务英语资料教材下载What company are you from? SWr英语帮 - 免费在线英语学习听力口语练习大中小学四六级GRE托福商务英语资料教材下载您是哪个公司的？ SWr英语帮 - 免费在线英语学习听力口语练习大中小学四六级GRE托福商务英语资料教材下载Could you tell me what company you are representing? SWr英语帮 - 免费在线英语学习听力口语练习大中小学四六级GRE托福商务英语资料教材下载能告诉我您代表什么公司吗？ SWr英语帮 - 免费在线英语学习听力口语练习大中小学四六级GRE托福商务英语资料教材下载如果碰到了老朋友可以说： SWr英语帮 - 免费在线英语学习听力口语练习大中小学四六级GRE托福商务英语资料教材下载What brings you here? SWr英语帮 - 免费在线英语学习听力口语练习大中小学四六级GRE托福商务英语资料教材下载是什么风把你吹来了？ 询问是否预约，来访目的？ SWr英语帮 - 免费在线英语学习听力口语练习大中小学四六级GRE托福商务英语资料教材下载Do you have an appointment? SWr英语帮 - 免费在线英语学习听力口语练习大中小学四六级GRE托福商务英语资料教材下载约好了吗？ SWr英语帮 - 免费在线英语学习听力口语练习大中小学四六级GRE托福商务英语资料教材下载Would you give me your business card? SWr英语帮 - 免费在线英语学习听力口语练习大中小学四六级GRE托福商务英语资料教材下载请给我您的名片好吗？ SWr英语帮 - 免费在线英语学习听力口语练习大中小学四六级GRE托福商务英语资料教材下载And can I ask what you wish to see him about? SWr英语帮 - 免费在线英语学习听力口语练习大中小学四六级GRE托福商务英语资料教材下载我能问一下您要见他有何事吗？ SWr英语帮 - 免费在线英语学习听力口语练习大中小学四六级GRE托福商务英语资料教材下载让客人稍候片刻： SWr英语帮 - 免费在线英语学习听力口语练习大中小学四六级GRE托福商务英语资料教材下载Ill see if he is available. SWr英语帮 - 免费在线英语学习听力口语练习大中小学四六级GRE托福商务英语资料教材下载请让我看看上司是否方便。 SWr英语帮 - 免费在线英语学习听力口语练习大中小学四六级GRE托福商务英语资料教材下载Would you please have a seat and wait for a few moments. SWr英语帮 - 免费在线英语学习听力口语练习大中小学四六级GRE托福商务英语资料教材下载请您坐下稍等片刻。 SWr英语帮 - 免费在线英语学习听力口语练习大中小学四六级GRE托福商务英语资料教材下载给客人倒茶，礼貌待客： SWr英语帮 - 免费在线英语学习听力口语练习大中小学四六级GRE托福商务英语资料教材下载Would you like coffee or tea? How do you like your coffee? SWr英语帮 - 免费在线英语学习听力口语练习大中小学四六级GRE托福商务英语资料教材下载你要咖啡还是茶？要什么样的咖啡？(是否加奶或糖) SWr英语帮 - 免费在线英语学习听力口语练习大中小学四六级GRE托福商务英语资料教材下载带客人去见经理： SWr英语帮 - 免费在线英语学习听力口语练习大中小学四六级GRE托福商务英语资料教材下载Please have a seat, Mr. Jones and Mr. Smith will see you in few minutes. SWr英语帮 - 免费在线英语学习听力口语练习大中小学四六级GRE托福商务英语资料教材下载请坐，琼斯先生和史密斯先生几分钟后就到。 SWr英语帮 - 免费在线英语学习听力口语练习大中小学四六级GRE托福商务英语资料教材下载Mr. Chen is expecting you. Ill tell him that youre here. SWr英语帮 - 免费在线英语学习听力口语练习大中小学四六级GRE托福商务英语资料教材下载陈先生正在等你。我去告诉他你已到。 SWr英语帮 - 免费在线英语学习听力口语练习大中小学四六级GRE托福商务英语资料教材下载Would you come this way, please? SWr英语帮 - 免费在线英语学习听力口语练习大中小学四六级GRE托福商务英语资料教材下载请随我这边来。 SWr英语帮 - 免费在线英语学习听力口语练习大中小学四六级GRE托福商务英语资料教材下载婉言拒绝客人来访： SWr英语帮 - 免费在线英语学习听力口语练习大中小学四六级GRE托福商务英语资料教材下载Mr. Chen is occupied at the moment and wants to know if your business is urgent. SWr英语帮 - 免费在线英语学习听力口语练习大中小学四六级GRE托福商务英语资料教材下载陈先生正忙着，请问您的事情很紧急吗？ SWr英语帮 - 免费在线英语学习听力口语练习大中小学四六级GRE托福商务英语资料教材下载He may want to get in touch with you in the future. Would you leave your card? SWr英语帮 - 免费在线英语学习听力口语练习大中小学四六级GRE托福商务英语资料教材下载他想以后再和你联系。请留下你的名片好吗？ SWr英语帮 - 免费在线英语学习听力口语练习大中小学四六级GRE托福商务英语资料教材下载一定要为自己争取机会： SWr英语帮 - 免费在线英语学习听力口语练习大中小学四六级GRE托福商务英语资料教材下载Ill take just a few minutes of his time. SWr英语帮 - 免费在线英语学习听力口语练习大中小学四六级GRE托福商务英语资料教材下载我只要占用他几分钟的时间。 SWr英语帮 - 免费在线英语学习听力口语练习大中小学四六级GRE托福商务英语资料教材下载Id prefer to explain that to him directly. SWr英语帮 - 免费在线英语学习听力口语练习大中小学四六级GRE托福商务英语资料教材下载我想我最好直接对他本人讲。want to make sure you have a pleasant stay in Beijing.我希望你们在北京的逗留愉快。 2. Can we talk about the schedule now, if theres time?如果你们有时间的话，我想现在讨论一下日程的安排。 3. I think we can make (or form) a tentative schedule now.我认为现在可以先草拟一个临时方案。 4. I want to make sure well have time for a discussion.我想先确认一下我们有充足的时间来谈判。 5. Its better to have something tangible, than to just spend all of our time talking.我们开始着手做事要比说空话浪费时间好。 6. Itll be easier for us to get down to facts then.这样我们就容易进行实质性的谈判了。 7. Thank you for your cooperation.谢谢你们的合作。 8. Youll know our products better after this visit.参观后您会对我们的产品有更深的了解。 9. There is better efficiency and decreased labor.工作效率大大地提高了，而劳动强度却降低了。 10. We believe that quality is the soul of an enterprise. Therefore, we always put quality first.我们认为质量是一个企业的灵魂，因而，我们总是把质量放在第一位来考虑。 11. All products have to pass strict inspection before they go out.所有产品出厂前必须要经过严格检查。 12. Im very impressed by your approach to business.你们经营业务的方法给我留下了很深的印象。 13. The product gives you an edge over your competitors. 你们的产品可以使你们胜过竞争对手。 14. The purpose of my visit is to ask about the possibilities of establishing trade relations with your company. 我此行的目的是想探询与贵公司建立贸易关系的可能性。许多规模较大的公司都会有一个接待员，我们通常称作前台(receptionist)。可不要小瞧这个职位，前台的工作也是复杂多样的。而且有个好的前台对公司来说非常重要，因为前台是访客在公司接触到的第一个人，前台可是会左右客人对公司的第一印象哦。Rose 就是 Modern Office Ltd。公司的前台，现在我们来看看她是怎样接待来访客人的吧。Dialogue 1Mr. Hussein 与 Rose 所在公司的销售经理 Mr. Shelli 预约在11:30会面，看 Rose 怎样接待如约前来的 Mr. Hussein。ROSE: Good morning. Can I help you?MR HUSSEIN: Good morning. Is this Modern Office Ltd.?ROSE: Yes it is。MR HUSSEIN: I have an appointment with the Sales Manager at 11: 30.ROSE: May I have your name, please?MR HUSSEIN: Hussein. Omar Hussein. Im from the Gulf Trading Company。ROSE: Let me see.Ah yes, Mr. Hussein. Please take a seat, Mr. Hussein. Ill tell the Managers Secretary you are here。(DIALS)MARIA: Mr. Shellis Office。ROSE: Hello Maria, this is Reception. Mr. Omar Hussein is here. He has an appointment with Mr. Shelli at 11:30.MARIA: Mr. Omar Hussein?ROSE: Yes, hes from the Gulf Trading Company。MARIA: Oh, yes, thats right. Ill come and fetch him now。ROSE: Thanks. (REPLACES PHONE) Mr. Shellis secretary is coming down now。MR HUSSEIN: Thank you。MARIA: Mr. Hussein?MR HUSSEIN: Yes, thats right。MARIA: Im the Sales Managers secretary. Please come this way. Ill take you to his office。社交招待1. Would like a glass of water? / can I get you a cup of Chinese red tea? / How about a Coke?2. All right, let me make some. Ill be right back.3. A cup of coffee would be great. Thanks.4. There are many places where we can eat. How about Cantonese food?5. I would like to invite you for lunch today.6. Oh, I cant let you pay. It is my treat, you are my guest.7. May I propose that we break for coffee now?8. Excuse me. Ill be right back9. Excuse me a moment.告别1. Wish you a very pleasant journey home? Have a good journey!2. Thank you very much for everything you have done us during your stay in China.3. It is a pity you are leaving so soon.4. Im looking forward to seeing you again.5. Ill see you to the airport tomorrow morning.6. Dont forget to look me up if you are ever in FUZHOU. Have a nice journey!约会1. May I make an appointment? Id like to arrange a meeting to discuss our new order.2. Lets fix the time and the place of our meeting.3. Can we make it a little later? 4. Do you think you could make it Monday afternoon? That would suit me better.5. Would you please tell me when you are free?6. Im afraid I have to cancel my appointment.7. It looks as if I wont be able to keep the appointment we made.8. Will you change our appoint tomorrow at 10:00 to the day after tomorrow at the came time?9. Anytime except Monday would be all right.10. OK, I will be here, then.11. Well leave some evenings free, that is, if it is all right with you.品质1. We have a very strict quality controlling system, which promises that goods we produced are always of the best quality.2. You have got the quality there as well as the style.3. How do you feel like the quality of our products?4. The high quality of the products will secure their leading status in the market place.5. You must be aware that our quality is far superior to others.6. We pride ourselves on quality. That is our best selling point.7. As long as the quality is good. It is all right if the price is a bit higher.8. They enjoy good reputation in the world.9. When we compare prices, we must first take into account the quality of the products.10. There is no quality problem. Quality is something we never neglect.11. You are right. It is good in material, fashionable in design, and superb in workmanship.12. We deliver all our orders within one month after receipt of the covering letters of credit.13. Do you have specific request for packing? Here are the samples of packing available now, you may have a look.14. I wonder if you have found that our specifications meet your requirements. Im sure the prices we submitted are competitive. Sample Text 问好1. Good morning/afternoon/evening. /May I help you? /Anything I can do for you?2. How do you do? /How are you? / Nice to meet you.3. Its a great honor to meet you./I have been looking forward to meeting you.4. Welcome to China.5. We really wish youd have a pleasant stay here.6. I hope youll have a pleasant stay here. Is this your fist visit to China?7. Do you have much trouble with jet lag?机场接客1. Excuse me; are you Mr. Wilson from the International Trading Corporation?2. How do I address you?3. May name is Benjamin liu. Im from the Fuzhou E-fashion Electronic Company. Im here to meet you.4. We have a car an over there to take yo