酒店英语管理作业-frontdeskppt课件.ppt

FrontDesk review Ahotelisatemporaryhomeforpeoplewhoaretraveling Inahotelthetravelerscanrestandhasaccesstofoodanddrink Thehotelmayalsoofferfacilitiesforrecreation suchasaswimmingpool agolfcourse orabeach briefintroductionofhotelindustry Hotel AboutFrontDesk Frontdesk content RoomReservation Checkinandcheckout Roomtypeandroomstatus Earlyarrival Settlement ifyouareataveler howcanyou process roomreservation roomstypes roomstatus earlyarrival checkin settlement checkout RoomReservation ways talk 柜台预订 telephone 电话预定 fax 传真订房 mail 信函订房 verbal 口头订房 internet 网络订房 Howdoyoureservearoom FATORS 1shoppingcentre2surroundingbuildings3brand4startrate5spreadpricelevels6roomtype7thefacilitiesoftheinsideroom 8pubicservice9publicserviceofthehotel10parkinglots11broadband12breadfast13thestarttimeofbusiness performences roomtypes Room singleroom doubleroom twinroom tripleroom standardroom Suite juniorsuite Businesssuite Duplexsuite 联式套房 Presidentialsuite Connectingrooms 连体房 Deluxeroom 豪华套房 Department Commontypes Differenttypesofroomaresuitablefordifferentguests RoomStatus Statusofahotelroomchangesrapidly Alsoitisverymuchcrucialtogiveaccurateroomstatusinformationtothefrontdesksothattheycanselltheroomorstopsellingorguidingguests roomstatusterms complimentary 住客房 didnotcheckoutdonotdisturbdueoutlatecheck outlock outoccupied onchangeoutoforderskippersleepersleep out 在外过夜房 stayoverV R vacant ready Translationaboutroomstatus complimentary theroomisoccupiedbytheguestbutheisnotchargedforusing thissortsofoffersaregiventoveryregularcustomers didnotcheckout theguesthadmadearrangementspreviouslytosettletheiraccoutdidnotactuallycometothefrontdeskorinformthemtocheckout hereyouhavetorememberthattheguestisnotaskipperashehassettleshisaccout donotdisturb theguesthasrequestednottobedisturbed Thisisusuallyindicatedwithasignlefthangingontheroom sdoorknoborelectronicallybyaredlightindicatoroutsidetheguestroomdoor Thisisoneofthemostpopulartermsofhotelindustry donotdisturb theguesthasrequestednottobedisturbed Thisisusuallyindicatedwithasignlefthangingontheroom sdoorknoborelectronicallybyaredlightindicatoroutsidetheguestroomdoor Thisisoneofthemostpopulartermsofhotelindustry Perform ence Whydoweneedtoknowtherelationshipsbetweenthefrontdeskandroomtypesandstatus Iamatraveler wherecanIknowwhichroomismybestchoice earlyarrival Theguestsreachbeforethescheduledate theguestsarrivebeforethechecking intime Whatarewesupposetodoif 1 askthereasonwhytheguestreachearly 2 Dealingwiththeaccordingsituation 4 Helptheguestfindotherhotelifpossible 3 adjustfirst 5 keepintouchwiththeguestallthetime Howtodealwithit Checkin Name IDNom Arrival Department Tel Address Nextdestination Roomtype RoomNom Rate Deposit Waysofpayment 5main pointofcheckin 1 Datacollecting guests demands 2 Roomassignmentandpricing3 CreditLimitation4 Housingschedule5 Depositconfirming Process Register Confirm CreditLim Rating Settlement Accomplish ment Tipsforroomassignment VIP juniorsuite Deluxeroom Individualclient Bussinessclient Onvacation Expensive quite cheap Groupguests Samefloor type Tipsforroomassignment Old injured kids Lowerfloor Coupleonhoneymoon Familyguest Corner queen sizebed Connectingrooms Differenttypesofroomaresuitablefordifferentguests performenceatravelerwhodidnothaveareservationarrivedatthefrontdeskinahotel Cashcreditcardcheck chegue报账 Settle ment CreditCard 1 convenienttocarry2 lossregister 挂失 andoverdraft 透支 3 raisetheircreditline 信用度