饭店客人结账退宿Check-outPPT课件.ppt

Unit5Check out 1 结账退宿的操作流程 询问客人姓名 房号询问是否有刚发生的费用 同时通知查房出示账单 说明消费总额解释客人有疑问的款项按照约定的付款方式收款 并开具发票送别客人将单据汇总归类 通知 更改房态 2 账单上常见的缩写 ROOM roomcharge 房租SERV servicecharge 服务费RESTR restaurant 餐饮费L DIST longdistancecall 长话费LNDRY laundry 洗衣费 3 词汇 Account账目 户头Businesscard名片Cashier收银 员 Change零钱Creditlimit信用卡限额Foreigncurrency外币Makepayment付账Exchangerate兑换率 4 听力对话 1分钟 5 重点句型 Thankyouforwaiting MissLiu hereisyourbill Wouldyouliketocheckit L standsforlaundry and T meanstelephonecallcharge Howwouldyouliketosettlethebill MayIhaveaninvoice Iamafraidthiscurrencyisnotacceptedinourhotel 6 重点句型听力 7分钟 7 对话练习 朗读课文情境对话 8 情境对话 Mrs SmithisinRoom2210andsheischeckingout Herbillis 1250 Shewantstosettlethebillwithcash YoufindthatthecashisnotRMBorUSDbutHKD Asthehotelregulation HKDisnotaccept Trytohelphertocheckout 9 情境对话 MissChenhasstayedinthehotelfor4daysandsheisgoingtocheckout ShefindsthatifshereservedbyCtripshecouldget15 discount Nowsherequiresthediscount Butyoufindthatshemadethereservationbytelephone Trytodealwiththisproblem 10 情境对话 Mr LiisinRoom5233andhe dliketocheckout Hisbillis 320 Heasksthecashiertoexplaintheaccount include 180roomcharge 15 servicecharge 40forlaundryand 73forfood Mr Lidoesn tagreetopayfortheservicechargebecausehebelievesthathehasgiventhetips Trytodealwiththisproblem Atlast Mr Lilikestosettlethebillwithcreditcard 11 阅读理解 TextA 12 Questions