饭店英语教案

精品文档 1欢迎下载 第 1 次课 2 学时 授课形式 Teach Listen 2 Master the given expressions and related expressions 3 Do the listening exercises 重点 难点 Expressions Which department are you in What s your major Where do you come from My major is I m glad to meet you How do you do It s a pleasure to meet you 教学进程 含课堂 教学内容 教学方法 辅助手段 师生互动 时间分配 板书设计 I Lead in Questions 10 1 When do people introduce themselves 2 How do people get to know each other II Introducing Yourselves 35 1 Listen to the tape and fill in the blanks 2 Invite some students to act out III the Introduction of this Course 15 1 the characteristics of this course 2 How to learn it well 编号 教 案 精品文档 2欢迎下载 3 How to teach this course IV Listening Practice 30 1 Listen to people speaking and decide what they are talking about 2 Listen to the following questions and choose the appropriate answers 3 Listen to the following short dialogues and choose the appropriate answers 4 Listen to the following talk and fill in the blanks with the missing words 作业布置 Preview the new words of Room Reservations and read the text to get ready for the lectures 主要 参考资料 21st Century Practical Situational Hotel English 精品文档 3欢迎下载 课后自我 总结分析 The teacher should help the students understand importance of the Front Office and its function in operation of a hotel The students should understand the roles they ll play in the following classes so that they can learn the subject with aims 注 板书设计可在教学进程中直接用横线 浪线等标示出 第 2 次课 2 学时 授课形式 Q Discussion Task driven method 授课时间 October 1st 2011 课目 课 题 Chapter 1 An overview of hospitality industry 教学目的 和要求 At the end of this chapter students should be able to 1 Memorize the specialized terms and expressions 2 List types of hotel 3 State departments in a hotel 4 Develop a sense of work ethics 重点 难点 Memorize the specialized terms and expressions Develop a sense of work ethics 编号 教 案 精品文档 4欢迎下载 教学进程 含课堂 教学内容 教学方法 辅助手段 师生互动 时间分配 板书设计 IntroductionIntroduction WhatWhat isis a a hotel hotel WhyWhy peoplepeople needneed hotels hotels CanCan youyou listlist somesome hotelhotel types types WhatWhat areare thethe advantagesadvantages andand disadvantagesdisadvantages ofof workingworking inin a a hotel hotel CanCan youyou telltell aboutabout thethe departmentsdepartments inin a a hotel hotel CaseCase studystudy Shangri la Shangri la Hotel Hotel HotelHotel vocabularyvocabulary HotelHotel departmentsdepartments HotelHotel staffstaff HotelHotel staffstaff ManagementManagement HotelHotel staffstaff FrontFront OfficeOffice HotelHotel staffstaff SalesSales HotelHotel staffstaff HousekeepingHousekeeping HotelHotel staffstaff MaintenanceMaintenance PracticePractice HotelHotel jobjob GroupGroup Discussion Discussion TellTell thethe advantagesadvantages andand disadvantagesdisadvantages ofof workingworking inin a a hotelhotel WhichWhich departmentdepartment wouldwould youyou likelike toto startstart youryour careercareer in in HotelHotel jobjob HomeworkHomework WriteWrite anan essayessay aboutabout youryour futurefuture jobjob andand getget readyready forfor sharingsharing withwith youryour classmatesclassmates 精品文档 5欢迎下载 作业布置 Write an essay about your future job and get ready for sharing with your classmates 主要 参考资料 21st Century Practical Situational Hotel English Wu Yun Discussion Task driven method 授课时间 课目 课 题 Chapter 2 Lesson Two Room Reservation 教学目的 和要求 At the end of this chapter students should be able to 1 Memorize the specialized terms and expressions 2 List the detailed information for room reservation 3 State the professional routines for room reservation 4 Make a room reservation 5 Decline a room reservation 重点 难点 Memorize the specialized terms and expressions Make a room reservation 教学进程 含课堂 教学内容 教学方法 辅助手段 师生互动 时间分配 板书设计 IntroductionIntroduction What is a hotel Why people need hotels Can you list some hotel types What are the advantages and disadvantages of working in a hotel Can you tell about the departments in a hotel CaseCase studystudy Shangri la Shangri la Hotel Hotel Introduction What is room reservation Why people need to reserve room in advance Can you list some room types in a hotel What information does the reservation clerk need when taking guestguest reservations reservations Vocabulary Language points Useful expressions PracticePractice Let the students work in pairs One of them does the reservation clerk and the other one does the guest 编号 教 案 精品文档 7欢迎下载 ProfessionalProfessional routinesroutines GreetGreet thethe guestguest politelypolitely AskAsk whenwhen thethe guestguest needsneeds thethe roomroom andand forfor howhow manymany peoplepeople CheckCheck thethe vacanciesvacancies andand decidedecide whetherwhether toto acceptaccept oror declinedecline thethe reservation reservation ExplainExplain thethe roomroom typetype andand roomroom rate rate GrabGrab thethe furtherfurther informationinformation fromfrom thethe guest guest likelike thethe name name initial initial arrivingarriving time time departuredeparture time time flightflight numbernumber andand soso on on ConfirmConfirm thethe reservation reservation ThanksThanks forfor callingcalling andand givegive thethe bestbest wisheswishes toto guests guests HomeworkHomework Book a deluxe suite in Shangri La Hotel for Miss Yang the English teacher from Sept 1 to 4 作业布置 Book a deluxe suite in Shangri La Hotel for Miss Yang the English teacher from Sept 1 to 4 主要 参考资料 21st Century Practical Situational Hotel English Wu Yun 2 Acquaint with the background information of Unit One 3 Study Unit One and act it out 重点 难点 1 Vocabulary 2 Phrases 3 Role play 教学进程 含课堂 教学内容 教学方法 辅助手段 师生互动 时间分配 板书设计 I Greetings and introduction 5 II Study the new words 30 1 Ask students to read the new words and after listening to their reading correct their wrong pronunciation 2 Explain the usage of some words by examples III Introduce some background information 15 1 the related working situations 2 the working process 3 Attentions IV Explain the texts and let the students to act them out 40 1 A long distance call reservation 编号 教 案 精品文档 9欢迎下载 2 A group reservation 3 A face to face reservation 作业布置 Learn the STRUCTURE STUDY part Be familiar with the expressions in the FUNCTION STUDY part 主要 参考资料 21st Century Practical Situational Hotel English 课后自我 总结分析 The students could finish the exercises But if they preview the text it would be better for them to finish them easily After class they should spend more time practicing dialogues 精品文档 10欢迎下载 注 板书设计可在教学进程中直接用横线 浪线等标示出 第 5 次课 2 学时 授课形式 Teach Listen 2 Acquaint with the background information of Unit Two 3 Study Unit Two and act it out 重点 难点 1 Master the new words and the related expressions 2 Apply them to oral practice 3 Be familiar with the involved working process 教学进程 含课堂 教学内容 教学方法 辅助手段 师生互动 时间分配 板书设计 Greetings and introduction 5 Study the new words 25 2 Ask students to read the new words and after listening to their reading correct their wrong pronunciation 3 Explain the usage of some words by examples Introduce some background information 15 4 the related working situations 5 the working process 6 Attentions Explain the texts and let the students to act them out 40 1 Registration Scene A car pulls up in front of Huatian Hotel and a bellman 编号 教 案 精品文档 11欢迎下载 goes forward to meet the guests opening the door of the car for them 2 Receiving a Walk in Guest Scene A gentleman steps in trying to find a room for the night Comment 5 Making comments on the students performance and give correspondend suggestions 作业布置 To preview the Scene 3 精品文档 12欢迎下载 主要 参考资料 21st Century Practical Situational Hotel English 课后自我 总结分析 The students can use expressions to play the role They should set up more scenes to make dialogues and put the sentences into use 注 板书设计可在教学进程中直接用横线 浪线等标示出 第 次课 2 学时 授课形式课堂讲授授课时间 课目 课 题 Unit 3 教学目的 和要求 Finish the exercises of Unit 2 and learn The Bellman 编号 教教 案案 精品文档 13欢迎下载 重点 难点 Understanding of hotel services 教学进程 含课堂 教学内容 教学方法 辅助手段 师生互动 时间分配 板书设计 1 Review the text Finish some exercises 2 Learn the new text 1 Scene 1 Introducing hotel services 2 Scene 2 Slow delivery of baggage 3 Scene 3 Ticket booking services 3 Read the 3 dialogues again and answer some questions 4 Role play The bellman carries the baggage and show the guests up to the room 5 Read and recite the expressions 精品文档 14欢迎下载 作业布 置 Translate the useful expressions and memorize them 主要 参考资 料 饭店管理英语 旅游英语 课后自 我 总结分 析 The students could understand the text well if they preview and review what they ve learned As far as the dialogues are concerning they should spend more time practicing them both in class and after class 注 板书设计可在教学进程中直接用横线 浪线等标示出 第 次课 2 学时 授课形式课堂讲授授课时间 课目 课 题 Unit 4 教学目的 和要求 Finish the exercises of Unit 3 and learn At the Information Desk 编号 教教 案案 精品文档 15欢迎下载 重点 难点 How to explain service of a hotel to the guests 教学进程 含课堂 教学内容 教学方法 辅助手段 师生互动 时间分配 板书设计 Review the text Finish some exercises Learn the new text Scene 1 Mail service Scene 2 Introducing some scenic spots Scene 3 Showing the way Read the 3 dialogues again and answer some questions Role play The bellman carries the baggage and show the guests up to the room telling the guest where the barber is Read and recite the expressions 精品文档 16欢迎下载 作业布 置 Translate the useful expressions and memorize them 主要 参考资 料 饭店管理英语 旅游英语 课后自 我 总结分 析 The students are able to write the dictation only if they learn the new words So it s essential for them to learn and expand vocabulary 注 板书设计可在教学进程中直接用横线 浪线等标示出 第 次课 2 学时 授课形式课堂讲授授课时间 课目 课 题 Unit 5 教学目的 和要求 Finish the exercises of Unit 4 and learn The Cashier 编号 教教 案案 精品文档 17欢迎下载 重点 难点 Cashier plays an important role in the Front Office 教学进程 含课堂 教学内容 教学方法 辅助手段 师生互动 时间分配 板书设计 Review the text Finish some exercises of Unit 4 How to direct the way Learn the new text Scene 1 Foreign currency exchange Scene 2 Checking out Scene 3 Mis calculation Some words to notice Read the 3 dialogues again and answer some questions Role play The guest found he should pay more than he calculated and refused The cashier should deal properly with it Fill in the prepositions 精品文档 18欢迎下载 作业布 置 Translate the useful expressions and memorize them 主要 参考资 料 饭店管理英语 旅游英语 课后自 我 总结分 析 If the text is not hard the students should learn by themselves Teachers play a role as a listener and advisor 注 板书设计可在教学进程中直接用横线 浪线等标示出 第 次课 2 学时 授课形式课堂讲授授课时间 课目 课 题 Unit 6 教学目的 和要求 Finish the exercises of Unit 5 and learn Settling Guests Complaints 编号 教教 案案 精品文档 19欢迎下载 重点 难点 Settling complaints needs skills The students have no experience of that 教学进程 含课堂 教学内容 教学方法 辅助手段 师生互动 时间分配 板书设计 Review the former unit Finish some exercises Learn the new text Scene 1 Changing a room Scene 2 At the Lost and found Desk Scene 3 Charging more Some words to notice Read the 3 dialogues again and answer some questions Role play Help the guest to find his wallet who is very impatient and worried Fill in the prepositions 精品文档 20欢迎下载 作业布 置 Translate the sentences 主要 参考资 料 饭店管理英语 旅游英语 课后自 我 总结分 析 The students could write sentences correctly after they ve practiced a lot 注 板书设计可在教学进程中直接用横线 浪线等标示出 第 次课 2 学时 授课形式课堂讲授授课时间 课目 课 题 Unit 7 教学目的 和要求 Finish the exercises of Unit 6 and learn how to work in the Business Center and the General Switchboard 编号 教教 案案 精品文档 21欢迎下载 重点 难点 How to deal with different situations in the Business Center 教学进程 含课堂 教学内容 教学方法 辅助手段 师生互动 时间分配 板书设计 Review the former unit Finish some exercises Learn the new text Scene 1 introducing the services of the Business Center Role play To deal with the guest s requirement Scene 2 About the fax services Scene 3 Dealing with the telephone problem Some words to notice Read the 3 dialogues again and answer some questions Role play Help the guest to send a fax to New York Finish the multiple choice 精品文档 22欢迎下载 作业布 置 Translate the sentences 主要 参考资 料 饭店管理英语 旅游英语 课后自 我 总结分 析 For some students who had experience with Business Center the text is easier to understand But for most of them they don t have opportunities Role playing helps them a lot to understand the text 注 板书设计可在教学进程中直接用横线 浪线等标示出 第 次课 2 学时 授课形式课堂讲授授课时间 课目 课 题 Review 教学目的 和要求 Finish the exercises of Unit 7 and review the whole part 编号 教教 案案 精品文档 23欢迎下载 重点 难点 How to deal with different situations in the Front Office 教学进程 含课堂 教学内容 教学方法 辅助手段 师生互动 时间分配 板书设计 Review the former unit Finish some exercises Job description of the Front Office Role play How to serve at the Cashier s Desk Offer help to the guest introducing facilities of the hotel Some words to notice a Finish the multiple choice 精品文档 24欢迎下载 作业布 置 Translate the sentences 主要 参考资 料 饭店管理英语 旅游英语 课后自 我 总结分 析 The students listening ability is not good For some students they can t write down simple words After a period of practicing oral expression they ve made progress in speaking 注 板书设计可在教学进程中直接用横线 浪线等标示出 第 次课 2 学时 授课形式课堂讲授授课时间 课目 课 题 Part 2 Discussion Task driven method 授课时间 课目 课 题 Chapter III Lesson One The Housekeeping Department 教学目的 和要求 AtAt thethe endend ofof thisthis chapter chapter studentsstudents shouldshould bebe ableable to to 1 Memorize the specialized terms and expressions 2 Introduce the Housekeeping Department 3 List the duties of room attendants 4 State the qualities of the staff 重点 难点 Memorize the specialized terms and expressions Introduce the Housekeeping Department 教学进程 含课堂 教学内容 教学方法 辅助手段 师生互动 时间分配 板书设计 IntroductionIntroduction WhatWhat servicesservices doesdoes thethe staffstaff dodo atat thethe HousekeepingHousekeeping Department Department WhatWhat qualitiesqualities doesdoes thethe staffstaff need need WouldWould youyou likelike toto bebe a a roomroom attendant attendant CaseCase studystudy ProfessionalProfessional routinesroutines ProfessionalProfessional routines1routines1 The The organizationorganization ofof thethe HousekeepingHousekeeping Department Department ProfessionalProfessional routines2routines2 Room Room attendants attendants duties duties ProfessionalProfessional routines3routines3 The The qualitiesqualities ofof HousekeepingHousekeeping DepartmentDepartment staff staff Enthusiasm Enthusiasm 热心热心 Patience Patience 耐心耐心 Politeness Politeness 礼让心礼让心 ProfessionalProfessional spiritsspirits 专业心专业心 VocabularyVocabulary LanguageLanguage pointspoints UsefulUseful expressionsexpressions 编号 教 案 精品文档 56欢迎下载 HotelHotel vocabularyvocabulary PracticePractice SpeakingSpeaking IfIf you reyou re assignedassigned toto workwork asas a a roomroom attendantattendant inin thethe housekeepinghousekeeping Department Department willwill youyou acceptaccept it it DoDo youyou thinkthink howhow longlong youyou cancan workwork there there Why Why HousekeepingHousekeeping workwork isis hard hard whichwhich probablyprobably changechange youryour thoughtsthoughts ofof workingworking inin grandgrand hotels hotels AreAre youyou stillstill determineddetermined toto workwork inin hotels hotels HomeworkHomework WriteWrite anan essayessay aboutabout youryour futurefuture jobjob andand getget readyready forfor sharingsharing withwith youryour classmatesclassmates 作业布置 ReadingReading About About HighHigh QualityQuality P114 P114 ReadRead thethe passagepassage withwith thethe questions questions 1 1 WhatWhat isis thethe essenceessence ofof qualityquality assurance assurance 2 2 ToTo assureassure qualityquality service service whatwhat shouldshould hotelhotel staffstaff do do 主要 参考资料 21st Century Practical Situational Hotel English Wu Yun Discussion Task driven method 授课时间 课目 课 题 The Housekeeping Department and Its Sections 教学目的 和要求 At the end of this chapter students should be able to Memorize the specialized terms and expressions Master how to communicate with guests when doing housekeeping work Cleaning the Guests Room The Turn down Service Wake up Call Service and Providing Extra Assistance List room types Role play the dialogues 重点 难点 Memorize the specialized terms and expressions Role play the dialogues 教学进程 含课堂 教学内容 教学方法 辅助手段 师生互动 时间分配 板书设计 IntroductionIntroduction 1 What does a room attendant do when clean the guest room 2 What skills should they have 3 Do they often serve the guests face to face in room 4 English is important for them working at an international hotel CaseCase studystudy ProfessionalProfessional routinesroutines 1 1 Room Room attendants attendants work work ProfessionalProfessional routines2routines2 Entering Entering guests guests room room ProfessionalProfessional routines3routines3 The The orderorder ofof makingmaking upup rooms rooms Vocabulary Language points Useful expressions See Useful expressions on P118 119 Ask the students to memorize all of these expressions 编号 教 案 精品文档 58欢迎下载 PracticePractice Role play Let the students work in pairs One of them does the room attendant and the other one does the guest RoleRole PlayPlay Housemaid Housemaid YouYou callcall thethe roomroom toto seesee ifif youryour guestguest needsneeds thethe roomroom toto bebe cleaned cleaned Guest Guest YouYou dondon t t wantwant youryour roomroom cleanedcleaned nownow becausebecause youyou havehave somesome workwork toto finish finish YouYou justjust wantwant somesome freshfresh towels towels AndAnd askask somethingsomething elseelse aboutabout roomroom service service 作业布置 RoleRole PlayPlay Housemaid Housemaid You call the room to see if your guest needs the room to be cleaned Guest Guest You don t want your room cleaned now because you have some work to finish You just want some fresh towels And ask something else about room service 主要 参考资料 21st Century Practical Situational Hotel English Wu Yun Discussion Task driven method 授课时间 课目 课 题 Chapter III Lesson One The Housekeeping Department 教学目的 和要求 AtAt thethe endend ofof thisthis chapter chapter studentsstudents shouldshould bebe ableable to to Memorize the specialized terms and expressions Introduce the Housekeeping Department List the duties of room attendants State the qualities of the staff 重点 难点 Memorize the specialized terms and expressions Introduce the Housekeeping Department 教学进程 含课堂 教学内容 教学方法 辅助手段 师生互动 时间分配 板书设计 IntroductionIntroduction WhatWhat servicesservices doesdoes thethe staffstaff dodo atat thethe HousekeepingHouseke