酒店总机日常英语口语

精品文档 1欢迎下载 快捷服务中心日常英语 1 请您重复一次好吗 May I beg your pardon 2 请拼出客人的名字好吗 How to spell the guest s name please 3 对不起 我们在酒店系统里找不到客人的名字 I am sorry We didn t find the guest name in our hotel system 5 介意我把电话转接到前台让他们为您查一下 好吗 Would you mind connecting the line to reception to check it 6 我再帮您查一下 请稍等 I will double check it for you Just a moment please 7 很抱歉 让您久等了 I am sorry to have kept you waiting 8 请您讲慢一点 大声点 好吗 Could you speak more slowly loudly 9 为您转接 I will connect transfer it for you 10 您好 先生 这里是总机 您有一个外线电话 方便我帮您接进来吗 How are you sir This is Express Service You have an outside line The guest name is XXX May I put it through 11 我可以帮您转到礼宾部 康体部 前台 我的同事可以帮您 I will put you through to the concierge work out reception They can help you 12 对不起 先生 我们不可以透露客人的房号 I am sorry sir we are not allowed to disclose our guest s room number 13 还有什么可以帮您 感谢致电 祝您一天愉快 Anything else I can do for you Thanks for calling Have a nice day 14 需要我帮您转接吗 May I transfer the call for you 15 能告诉我您不想被打扰的时间是哪个时间段 Could you tell me what period you don t want to be disturbed 16 我明天要 8 点叫醒服务 好的 XX 先生 请问您需要五分钟后的二次叫醒么 XX 先生 您的房间号码是 XX 您预订了明早 8 点 钟的叫醒服务 我们明天会准时叫醒您的 晚安 I want a wake up call morning call at 8am No problem Mr XX do you need second reminding call after 5 minutes Yes your room number is XX You booked 8 o clock wake up call tomorrow morning We will call you on time Good night 17 早上好 先生 您的 8 点钟叫醒时间到了 Good morning Mr XX this is your wake up call at 8 o clock Have a nice day 18 请你立刻派人到我的房间来好吗 是的 先生 我马上叫服务员过去 Could you send someone to my room right away Yes sir I will call an attendant to your room right away 19 请先拨 9 然后拨您所要打的号码 精品文档 2欢迎下载 How can I make an external call Please dial 9 first and then the telephone number 20 请问您想吃点什么呢 May I take your order 21 王先生 您的房间号码是 1118 您点了一杯鲜榨橙汁 一份牛肉汉堡 一份芝士蛋糕 我们会在 30 分钟之内送到您的房间 Mr Wang your room number is 1118 You ordered on glass of fresh orange juice one beef burger one cheese cake is that right We will deliver the food to your room in 30 minutes 22 对不起 给您造成了不便 We are very sorry for the inconvenience Business Center 当客人需要复印时 1 请问您需要复印多少张 How many copies do you need 2 请问您是印彩色还是黑白 A3 还是 A4 May I know you prefer color or white black How about the size A3 or A4 3 请问每样一张吗 一套吗 1 page of each 1 set 4 请问您需要放大吗 缩小 加深 浅一点 Would you like it enlarged reduced dark light 5 印好了 这是您的原件 Here you are and these are your originals 6 您需要装订么 Do you need binding 客人需要打印时 1 打印 3 元一张 3 yuan per page for print 2 正在预热 请稍等 It s warming up just a moment please 3 对不起 先生 您的文件完成了 请您校对 看看有无需要修改的地方 Excuse me sir I have finished typing your documents please proof read it 当客人需要传真时 1 请问传真号码是多少 May I have your fax number 2 对不起 传真号码不对 请您检查一下好吗 I m sorry the fax number is wrong would you please check it 3 已经传真成功了 这是发送报告 It is finished This is sending report 精品文档 3欢迎下载 当客人需要发快件时 1 请问您的快递是国内还是国际 Will you send the domestic or international express 2 这是快件登记表 请您填写收件人姓名 地址 公司名称及电话号码 This is an EMS form please fill the receiver s name address telephone number 3 大约 5 天时间可以到美国 我们的收费是根据快件的重量 请把文件交给我称一下好吗 It will reach the U S in 5 days We charge according to the weight please let me weight it 4 顺便说一下 药品 液体 粉末 易碎品等不能寄 By the way medicine liquids fragile articles by mail etc are limited to be sent 5 谢谢 请您在这签名 Thank you please sign your name here 会议室 1 您一共有几位开会 How many people Is this for will there be 2 您需要投影仪吗 Do you need a projector 3 可以给我您的电话号码 Could you give me your telephone number please 4 今天下午 2 点到 4 点您可以用会议室 每小时 160 元 You could use this meeting room between 2 to 4pm today the cost is 160 per hour Is that ok 5 我们会在开会前准备好一切 Everything will be ready in meeting beginning 订机票 火车票 1 我们可以为您订票 We can book a ticket for you 2 您要哪一天的票 Which date would you like tickets for 3 您最好来商务中心确认一下 我们需要您的护照信息 You d better come to business center when you are convenient Because we need to confirm your passport information 4 请提供您的护照或身份证 Please show me your passport or ID card 5 机票会在今天下午送来 请问您什么时候方便下来取票付款呢 您付现