国贸经济管理类毕业论文-汽车4S店售后服务的现状与对策初稿

H/0JAFJE1E!RE;E+XJAAAN- #BE 4SdDC,)(D/1#T#E 4Sp+O= CJr!Q4 7,8 6|0 520 8 H/0JAFJE1E!RE;E+X ?N%?jhu6:#j,E 4S =%?,)(j,=k?_4Z1)N%?L$,F|)fFJE2jB3.D6*:#T#E 4S X=MX,LNN)p,=,%?(0)2jB3.DLF|3+5,6i,Ctf*8*6,=%?.D0Fxj1Jf7|,:UK0H+-O,$%CN,M0rj(,h1KA =%?E 4SH/0JAFJE1E!RE;E+X-$ 0:#T#E 4S,)(X,LN .10=,LN . 1=/20 . 29,LN . 2=#q0;LN . 3:#E 4S%?B3.D .30B3.D6 . 3B3.D-, . 49B3.DxAA . 4B3.D6 . 59w:#E 4S=, .90Q=,5,83PCX . 9%CN,M0r . 99jN3+1*6 . 10*0,O3+5 . 105 A .11263) .13Lt .KIBZy1 148$ BR .17H/0JAFJE1E!RE;E+X1N 17N- 4S,X-pWk?8+O, 4S,1E+O)2j,f)j)4K0v,f4K0vN9+O,?rF|4:U=!G-J)4 4SF|A63hJ!QE=,7aJ$f6$*pL8,FF98 4S,11EF$L?#9$J,NaN=Q,3PCX7-f07,=#q0;6g,3+1y!=CXGLNCC+OvW4:U65,#-(0=N9%?,gCV$,;C6.,6,8$M,.A9,=O#+J8#9&=5jCJ.A),$=&NX=&=#NpM0?,=+J8#AN+O=+O!Q=,=1= 4S =1+O.)N*,+L1=BX1N+L,&I+aT6)*0=:G+J8#FjF,N+a5F=jF5CNK&L$,1y+J8#9,-(bFvGNnX0EF65+a4AF;*651yM6=+a_d3PCX4#Y,1y3PT#E 4SX&CiCi:1pBC,5$)X&:=v#Ci65,COCA#Ci65)CXG+O0+a-E:91(|E 4SXB5$N-$=M0?$M&G&1y!jA|jG*A:)F0#CST#E 4SF0FJf, 690sE!n9#Ci65s,#,?=C#Ci65)BF|45C#w0AL$NH/0JAFJE1E!RE;E+X1N 17NX=#q0;:FX=1V8?rF65=?931yLN=E0;N_#Ci65=:T!XE5$=E0;5$N,)BFJN,FJM=_!J*)N;!Q,LLjx:!Q,?8CiFxJJF65!QBLZL?,+XFD!Q5$,N-E0;1yFa=NLXF0)8+jFPN9&J? 4SAjAxG-=J_ZLFya:PA,#FaJWW,LN%?=#E 4SdDC%EB9.J6B9.J7L-pH=j)*34#,!W#b5-9WE+O-G-F=JN=iF*0C015,=3+7-A-,E=JFOD:EJ,5A=FX=?93,16UGf4-E|J, 93%,B365)J!QF)=%C 56%,B365 4S F(44K0vX5$E0;CXG& 51%,B365Aj=?_ 4S F(44K0vX,EF,LN 68%,B365AjN,OZ%CF 73%,B365/jCXGOJF9/nJ*6v_)/nJ*6,5$CXG/j,B3651H/0JAFJE1E!RE;E+X1N 17NE 62%AJ#Ci650 =,#CiZQ!#Ci65Lu=,_Q2,&Ci=?93,M&G&XE=FZNX-pJ,LNB9.J-$,!QB3.D#k$5:#2T#E 4S,=,)(0X$,:#Ci65)E 4S=%?PECXG5$=,)(0W0;Q=x) , A#Ci65,Y,?B9.JAA4E?4,AAf;. 4-1p/j,B3.DxXB3E0;Ak?f;2jB3,*#q0;M!6.2jB3.D-70B3.D?4fB3.DABB3.DLNfB3.DlFL44F|LuB3.DLL2jCt*6B3Ctk5B3.D#k*B3.Dz. 4-1 E 4S=B3.DxB9.J5iA?4,AA)B3.D5Ak?#PU6|J8fF0;1y%?9-$63+,3P+aA_-$T#E 4S,B3!0WG6,+4F95&L$B9.JExT#E 4S,COCS63+A,7-OXqA,;),NF|B3fN,|F01FA,4BANXAL&,15F1yH/0JAFJE1E!RE;E+X1N 17NMv_!/ALX0,5j&AL&L$KLfLKNX8F2,93$+aN_)AAA,LF|15jk?W%?#,)+a%?J3PG-93+pXgj6&6J)A,B35V0,B9.JL$AAX!LAAAip,-7B36x*8Aj0j8F2,LfXFJEMF90?G6,A65F|#Bfi),LNF|iu;_,ZOf!P10!i7-O%?,3P,5G*Lu-(581F9*0G?,F65_0-$,3PF|*61!iB3-,.pM0,*5CtfX!*.p:F|LN,AAF91!.LN,N081,C1,nXMF$0+ALEW,LN,G?968FkEA658+OCB9.J|,6H/0JAFJE1E!RE;E+X1N 17N2230399$5#1 5$ h?# 0510152025303540E5$6. 4-2 :#g#GE5$,6.B35-;EkXE9uL,&I ,39%,Ek$#GET#E 4Sh?#Fg7-#E,WWW&KE,+X/L 30%,EkJ5$L-p:#2CCJ,FJu+OT_+eEE-(,FJu,NN:%D$J,:#EkJ 4S#E,f3+5_V8M)5$,?A$j 22%,EkJ$5#1F9 9%,EkJF9+aB3-;:#25WG6,Ek 4S,N)QFaB$N)E 4S,+0;X00;:F_?FM,*6QFx4K0v+aF0&B$,Q8!,=QN%?FN04EBgH/0JAFJE1E!RE;E+X1N 17NE 29% 16%E 13%08 42%E 08 E . 4-3 :#g)=A4*6,5%?B35n/j:#g)=A,4*65%? 29E 16 4208 13EL=A,4*65%?&EkPE=A,F=OF?9&+J8#_WG6,Aj_08FE+J8#F9 13%,gAj=A4*6_AjE,_=%?,pA)=A,4*6:FJE0?Ag%?gF(41y&L$. 4-4p/j31 32221505101520253035126J 356J 696J 96J:H/0JAFJE1E!RE;E+X1N 17N. 4-4 gF(41y&L$.0 12213152819119051015202530123456789106. 4-5 g)=%?,A.FJE). 4-4. 4-5,5,86A*gF(41y&L$g)=%?,Akx!-(9 32%,gFT#E 4S,&L$_X6Ja9 13+15+18,g5*E,%?A9 31%,gF 4S,&L$_X6J,_a9 19+11+9,g65*66+J8#_ 106,Q%?A+a!5$=,x)_N%?,3P0gF 4SM0?,_10&L$,F_+a)+O#kCXGQ+O#k8Xpg0?r9Qx),5$=gT#E 4S5$M0?8Ci,0&L$ , X&L$a_HJ,& , Qx),=7-O9EQ,N%?7-9JB$a0+O?=_xW_0ZBg7-OV,4#x,:pV,N,Y,1XGMF=_01D?-z-(02,v65_5)=Jn36,66,Fx?aM0?=X)Z5$F0;,8*6N4)&,51?BTM,+G-7-hZ=XN-l_%?,H/0JAFJE1E!RE;E+X1N 17N?=#T#E 4SdDC,6QC,523VC+,aCUG-/=0|,6|65,5,83PCX|,x9-pW,3+6|JFCJ7-|j=,E0;_0ZM0?7-M0?FJ#q,E0;Fa?r=X7590,CJ7-1y0C.1,*3PCX?rFFN7;&?90,.AML)p=,F)693$,G?=?90,ZLu7-?9)j7-&Y+X)j),LNN,?rF?#1W?91JBFFJEK0H+J*3PCXK0#q0;K07-K0!#1y-()A!0ZBm=:UK0,FX6|7-GLN-(63+&,8A09CS+F|=:UK0,8,17-(FJK0=,7-=Q0G?,_?A=_jQ.Ad6G6A-(1J,3PCXQ0?!1J,16j0W!%CN,M6x=7-1-;_5$=1JBX0,OkFJE+eBP-O-CAAN,+XN_V9x?rX=1*6Z0&+X4*6NAX,#60&AN=%10&N=%50&G?&LNJ0&NaJ0)1JB?r!QQ0&A1JG?FNXD#J0E+X1 10N 17NCXG,=CFB&N#Ci65=,M0r 4SF0Z5$Br&=NL,Lv DMSL5!LN-(,03+GB(!Q+O,)+O,G7-E,LN-(,5$G1yFgXWLN(6(aFJEh,-5$)LN,LQg,%?L5$,?pN311*F)gF|466g)E=,6g%?BY#CQ)$j9xCg+g(2)Ul|g 100AfFJEAT#E 4S gFJng,?F|g%?B3&O=CXG6OAP5-(,CS+GL6|6*iF?XAE0; 4S F91),5,8FjT#E 4S,2jGXf:UK0AB&(3)4/O=O#k_*0N,M43+F655$3+N3+,?Fg|fL*6*0,+Xg1*63+5GuLOiF$PFGWG+XguLjf5&63h1*63+53+51yJ)5E+X1 11N 17NO-(GL),G?+LuL9=GL0CL?4CL,#q0;_)5&$7,E+X1 12N 17N5AFJEL5WG,2CtEMN%?N%?#A Q1y-(*6A.AFJE):#T#E 4S,=)(LN6*=k?LN,#Y+XB3.D#):#j,Lu,F|=%?B3FJE)B3fL,F|4*66A1*N):#T#E 4S,=%?iB35*=%?wxFJEN.D0*;k?5A :l)=%?-$3+Xg,B+Xg#qa2)=%?=#q0;XK0=,)Q!-(T#E 4SM0?j#q0;X4,:m3)=%?,wM0?)aNF|FH/0JAFJE1E!RE;E+X1 13N 17N69)d109&MN%?#A773+*0A QFJ04# 2003 .2xFN%C,#?3PA60F!)12002 .3Lx)N%?7#A#+X?G0W2003 .4 8yE=1*6jJ*(x/n 2006 .5O2j&,Eg3+1*6EJ.D0 2006 .6 )/mE1Jg3+1*6,)(.D0vj)F 2008 .7C6BA=)E1J(|,G?W0 2008 .80;8#uB8A-E= ”?EJ 2008 .9%*E 4S,=CXGw1+.D0vj)F 2009 .10C)58E=)B3O B3(=0 = : W : 63+eB:,PU; 0 10 100 15 15:,6|JJ6| o (6| 8+a6|J65+O ,8f 2000s; 20000 3999s 40000 5999s 6000s:,60;C; WC 0 .D0+O Lk1.BL&0#GEM,5$ ?A.$5#1 B.Lb C.h?# E2.BLX5$E0;4hFwxLN ?A.=5&ZA B.=5&,G&=OU C.=7-=Q7#3.,(aE*)uL|5$ ?$ 4S B.5$ C.4.,(aE_F|, ?A.8|O B.9:,O0EC:U C.1yK0v,FJ.F|5.)(|,=A,4*6O? ?$08 B.E C. D.E E.B$=:H/0JAFJE1E!RE;E+X1 15N 17N6.BL(4&997EE ?9 =A=$57.BLF(4W46J9 ? 126JP: ) 356J 696J 6J:8.)FZ&L$%?GBZ60 106/j,%?6lCQ/j%?CQ 9.5$E99AB$:,1Ci+X ?9 =A=$510. E99AW,E&L$ ?9 =A=$511.BLB$E&L$XG1yF_/0(4 ?/0(4 (D# 16) =A=$5 (D# 16) V12.&E997EAj ?9 =A=$513.Aj_V9&j-(= ?(B9fd$5#11y )9 =A=$514.BLAj,A_V7-%C,?r ?9 =A=$515.FMhjJ/(|,ju+e7#16.5$5E99AB$!Q5$,N- ?9 =A=$517.E99AB$04?f,Ci+X9 =A=$518.E997EFLfK&?9 =A=$519.?f!n_V9/lBH/0JAFJE1E!RE;E+X1 16N 17N_ V =A=$520.BL(4_V9&E5 ?_