外贸邮件-史上最全的回复询盘模板

外贸邮件 史上最全的回复询盘模板外贸邮件 史上最全的回复询盘模板 模版给大家提供个初期的解决思路 实际中要根据自身的问题做出相应的回复模版给大家提供个初期的解决思路 实际中要根据自身的问题做出相应的回复 1 未付款订单未付款订单 Dear buyer We have got your order of XXXXXX But it seems that the order is still unpaid If theres anything I can help with the price size etc please feel free to contact me After the payment is confirmed I will process the order and ship it out as soon as possible Thanks Best Regards myname 译文 我们已收到你的订单 但订单似乎未付款 如果在价格和尺寸上有什么 能帮助的 请随时与我联系 当付款完成 我将立即备货并发货 谢谢 提示 请根据您产品自身特点对描述内容进行修改 2 已付款订单已付款订单 Dear buyer Your payment for item XXXXXXXhas been confirmed We will ship your order out within XXX business days as promised After doing so we will send you an e mail notifying you of the tracking number If you have any other questions please feel free to let me know Thanks Best Regards myname 译文 您的订单编号为 XXXXXXX 的款项已收到 我们将在承诺的 XXX 天内 发货 发货后 我们将通知你货运单号 如果您有任何问题请随时联系我 谢 谢 提示 请填上您的订单号和发货天数 3 发货后发货后 Dear buyer The item XXXXXX you ordered has already been shipped out and the tracking number is XXXXX The shipping status is as follows XXXXXX You will get it soon Thanks for your support Best Regards myname 译文 订单号为 XXXXXXX 的货物已经发货 发货单号是 XXXXXXXX 运输 方式是 XXXXXXXXX 订单状态是 XXXXX 您将会很快收到货物 感谢您的 支持和理解 提示 请填写订单号 发货单号 运输方式和发货日期 4 询问是否收到货询问是否收到货 Dear buyer According to the status shown on EMS website your order has been received by you If you have got the items please confirm it on DH If not please let me know Thanks Best Regards myname 译文 EMS 网站显示您已收到货物 如果您已收到货物请到敦煌网确认 如果 有问题请告知我 谢谢 提示 可根据您货物的实际情况进行更改 5 客户投诉产品质量有问题客户投诉产品质量有问题 Dear buyer I am very sorry to hear about that Since I did carefully check the order and the package to make sure everything was in good condition before shipping it out I suppose that the damage might have happened during the transportation But I m still very sorry for the inconvenience this has brought you I guarantee that I will give you more discounts to make this up next time you buy from us Thanks for your understanding Best Regards myname 译文 很抱歉听到发给您的货物有残损 我在发货时再三确定了包装没有问题 才给您发货的 残损可能发生在运输过程中 但我仍旧因为带给您的不便深表 歉意 当您下次从我这购买时 我将会给您更多的折扣 感谢您的谅解 提示 请根据投诉的实际情况进行更改 6 订单完成订单完成 Dear buyer I am very happy that you have received the order Thanks for your support I hope that you are satisfied with the items and look forward to doing more business with you in future Thanks myname 译文 我很高兴地看到您已收到货 感谢您的支持 希望您满意 并期待着在 将来与您做更多的生意 7 提醒买家给自己留评价提醒买家给自己留评价 Dear buyer Thanks for your continuous support to our store and we are striving to improve ourselves in terms of service quality sourcing etc It would be highly appreciated if you could leave us a positive feedback which will be a great encouragement for us If there s anything I can help with don t hesitate to tell me Best Regards myname 译文 感谢您继续支持我们 我们正在改善我们的服务 质量 采购等 如果 您可以给我们一个积极的反馈 我们会非常感激 因为这对我们来说是一个很 大的鼓励 如果有什么我可以帮助 不要犹豫请告诉我 8 货物断货货物断货 Dear buyer We are very sorry that item you ordered is out of stock at the moment I will contact the factory to see when it will be available again I would like to recommend some other items of similar styles Hope you like them too You can click on the following link to check them out XXXXXXXXXXXXXX If there s anything I can help with please feel free to contact us Thanks Best Regards myname 译文 真是对不起 您订购的产品目前缺货 我会与工厂联系什么时候能补上 并将随时告知你 以下链接提供的产品也很不错 XXXXXXXXXXXXXXXXX 您 可以看看 有什么我可以帮忙的 请随时与我们联系 谢谢 提示 请在横线处添加同类产品的链接 9 折扣折扣 Dear buyer Thanks for your message Well if you buy both of the XXXX items we can offer you a XXX discount Once we confirm your payment we will ship out the items for you in time Please feel free to contact us if you have any further questions Thanks we await your reply in due course Sincerely 19 9 1 拒绝承担损坏责任拒绝承担损坏责任 Dear Sirs SEP 8 2016 Thank you for informing us of the damaged shipment Since the units were packed with the best of care we can only assume that the cases were handled roughly We therefore urge you to lodge your claim with the insurance company Sincerely 19 9 2 承担赔偿责任承担赔偿责任 Gentlemen SEP 8 2016 As soon as we got your letter we got in touch with the packers and asked them to look into the matter It appears that the fault lies with the packaging materials used We have since corrected the mistake We apologize for the oversight and are sending a new delivery immediately Sincerely 交易花絮交易花絮 2020 催要逾期货款催要逾期货款 Dear Sirs SEP 30 2016 It has come to our attention that your payment is one month overdue The units ordered were delivered to you on September 26 and were invoiced on September 30 Payment is due on October 30 We look forward to seeing your remittance within a week Sincerely 2121 付清逾期货款付清逾期货款 Dear Sirs Oct 3 2016 We have looked into the cause of the delay in payment and have found that our accounting department made an oversight in making your remittance We are sorry for the inconvenience The sum of US 20 000 has been sent to you by Telegraphic Transfer and should reach you sometime tomorrow Sincerely 2222 外贸英语函电范文 如何处理货损投诉函电范文外贸英语函电范文 如何处理货损投诉函电范文 Dear Mr XXX We have received your letter of 16th April informing us that the sewing machines we shipped to you arrived in a damaged condition on account of imperfectness of our packing Upon receipt of your letter we have given this matter our immediate attention We have studied your surveyor s report very carefully We are convinced that the present damage was due to extraordinary circumstances under which they were transported to you We are therefore not responsible for the damage but as we do not think that it would be fair to have you bear the loss alone we suggest that the loss be divided between both of us to which we hope you will agree 外贸函电范文 如何处理货损投诉函电范文 亲爱的 XXX 我们已经收到您 4 月 16 日的来信 信中说到我们所发货给您的缝纫机破损情 况是由于我们的包装问题所引起的 一收到您的来信 我就对这一事件高度重视 仔细研究了您的检验员所提供的 报告 我们确信货物现在所受的损坏是因为在运送过程中某些特殊环境所引起的 因 此我们并没有责任来承担这次损失 但是我们认为让您单独承担这次货损对您 来说是非常不公平的 因此我们建议这次损失由我们双方分摊 希望您能同意 20 May 2016 Kee Co Ltd 34 Regent Street London UK Dear Sirs Thank you for your letter of 20 May referring to your order no 252 We are glad to hear that the consignment was delivered promptly We regret however that cas