中国服务市场11年看点及研究规划.ppt

杨挺服务部研究经理IDC中国2010年10月 中国服务 服务中国 中国服务市场11年看点及研究规划 2 议程 IDC2010年研究成果 1 总结 中国服务市场11年看点及研究规划 2 2010年研究成果 IDC标准产品 3 2010年研究成果 咨询研究项目 4 典型项目列表 HardwareSupportServicePartsManagementSystemStudy 支持服务代表性厂商的物流 备件管理策略及具体运作模式研究 Multi ProductSupportServicesStudy ATM Software Server marketnewopportunities competitivelandscape ChinaBPOMarketStudy F A HRO CustomerCare Procurement ShareServiceCenter BPOmarkettrends distributionbysubmarket enduserdemands profile typicalvendors ChinaSaaSandCloudComputingMarketStudy Marketecosystem leadingvendorstrategy Research Consulting PartnerConnect IMP 5 研究热点1 数据中心 云计算 6 Resourcerelatedbasicbusiness Security Otherbasicbusiness DedicatedcomputerroomServerrentalBandwidth DomainnameserviceVirtualhostingEnterprisemailbox HardwarefirewallsAttackdefendVirusScanning Networkmanagement KVM Keyboard video mouse FlowmonitorandcontrolLoadbalancingNetworkmonitorandcontrol Databackup DatabackupDedicatedDRmachineroomBusinesscontinuityservice Others IToutsourcingEnterpriseinformatizationCDN ResourcerelatedbasicserviceismainiDCbusinessofcarrierandnon carrierbigSPs itismostlargecustomerneedaswell BasicservicesaimtoSMBsripiddevelopment Typicalplayer HiChina ChinaChannel Xinnet Publicfirewallsisusuallyfreecharge butvirusscanningandattackdefendservicerequireadditionalchargesfromSPs ChinaTelecomprepareforwholenetworkattackdefendbusiness ChinaUnicom Normallyflowmonitorisfree KVMandnetworkmonitorneedchargeLoadbalancingserviceneedmoreexpendthanothers Mostofdatacentercanprovidedatabackupservice BCDR Telecomcarriersconsciousdevelopdisasterrecoverydatacenterservice CDNalreadybeenahottopicinrecentyears someplayerssuchas ChinaNetcenter ChinaCache 研究背景 数据中心外包服务内容 7 Mainofferings co location bandwidth andfewvalue addedservices Mainofferings co location domainnameservice hostingservice value addediDCservices Mainofferings dedicatedservers webhosting domainnameservice value addediDCservices Mainofferings disasterrecoveryservices CDNservicesetc Partlydependonowneddatacenter Plenteousdatacenterresource Maindependontelecomcarriers datacenter Bothownedandcarriers datacenter ChinaTelecomChinaUnicomChinaMobile 21ViaNetTAIPCI TGZIDC ChinaNetcenterTimes mobiHiChina GDSChinaCacheCentrinDataSystem 数据中心外包服务市场结构 8 Source IDC 2010 Source IDC 2010 People sRepublicofChinaDatacenterMarketForecast 2007 2014 People sRepublicofChinaDatacenterMarketRevenueDistributionbyVertical 2009 研究背景 数据中心外包服务市场趋势 9 CloudCollaboration CloudApplication CloudITManagement CloudPlatform CloudStorage CloudServerCloudProcessing SoftwareasaService PlatformasaService InfrastructureasaService DataCenter AsIDCdefinitionofcloudservice itwouldbe3layers SoftwareasaService SaaS theapplicationsoftwareprovideviacloudplatform includebusinessapplications collaborationapplicationsandpersonalapplicationsoftware PlatformasaService PaaS theplatformsoftwareprovideviacloud includeplatformsoftwareandnetworkmanagementsoftware InfrastructureasaService IaaS cloudprovideinfrastructurehardware includeservercomputingpower storageandnetworkequipment Asdatacenterprovidersalsoplayimportantroleincloud bothtelecomcarriersandcommercialinternetdatacenter 云计算服务市场构成 10 研究热点2 服务外包带动国内外包 管理服务 11 IDCAsia PacificGlobalDeliveryIndex 2009 ChinaITService BPOMarket ShareSvsCenter IDC在服务外包领域相关研究 ChinaBasedOffshoreSoftwareDevelopment ChinaCollegeStudentsCareer EnhancementTraining 12 IT服务与Business服务的趋势 Low High High Low Low ITService BusinessService Technicalsupport ADM applicationdevelopmentandmaintenance DataProcessingServices e g Claims Check Analytics DocumentManagement SystemsIntegration PackagedImplementation On site InfrastructureManagedSvc Outsourcing RemoteInfrastructureManagement Outsourcing Desktop DataCenter Networks TechnicalConsulting BusinessConsulting Discrete Single Sub ProcessManagementandExecution e g Horizontal HR CustomerCare FVertical Banking Telecom Healthcare ComplexityofServiceRequirements BusinessRisktoCustomers Multi FunctionalOutsourcing e g Horizontal HR CustomerCare FVertical Banking Telecom Healthcare BusinessConsulting FunctionalOutsourcing e g Horizontal HR CustomerCare FVertical Banking Telecom Healthcare Note Withineachofthesecategories thereisahierarchyofsub processes functionsandmulti functionsthattendtobeoutsourced Directionofadoption Multi TowerOutsourcing CombiningBPOwithITO Testingservices Thisgraphicshowsthatclientsareseekingforvalue addedservicesbothinbusinessandIToperations ConvergenceofITandbusinessservicewillbeadomaintrend 13 BPO服务市场发现 市场前景与认知 PerceptionaboutBPO PenetrationRateofBPO 16outof100 N 2075 businessleaderknowaboutBPO 4ofthese16leadersthinkBPOisakindofITsolutionorprofessionalservices 12outof100 N 2075 businessaresubscribingBPOservices 3ofthese12currentusersdon tknowtheyareusingBPOservices Customereducationisneededhere Potentialishugewith88 blankmindshare Wearetargetingatenterpriseslargerthan 100millionrevenueor1000employees Governmenthigherthanmunicipalareincluded WeareincludingonlyhorizontalBPOsintothissurvey 14 CostDriven ValueDriven LargeSOEs esp inbanking energyandutilityindustries tendtooutsourcenoncriticalbusinessprocesstolowercostandavoidconstraintsonheadcount Costdrivenoutsourcingalwaysstartfromtransactionoutsourcing Clientsseekforhigh levelmanagementskill orefficiencytheycannotaccess ThesecasesaregenerallystartedfrombusinessconsultingorSIprojects InitiativestoBPOAdoption RelatedServiceOffering HROCardprocessingCallCentersOtherVerticalBPOs BIProcurementAssetManagementBPR ComplianceDriven Clientsoutsourcebusinessesforlocalpolicycomplianceandtransparencyneed CompliancedrivenFCompliance drivenHROaregenerallyhappenedonMNCs F AHRO BPO服务市场发