酒店服务指南.doc

目录 Contents酒店服务及温馨提示-03Hotel service and warm prompt -酒店重要电话-05Important Telephone Number 客房服务-06Room Facilities Service (housekeeping service)餐饮-09Catering送餐服务-10Room service宴会与会议-11Banquet Conference娱乐与康乐-12enterainment Recreation 商务中心价目表-13Business Centre price list电话指南-14Telephone directory安全提示-18Safety Tips酒店服务及温馨提示Guest Service warm reminder商务中心设于酒店大堂的商务中心，为商旅宾客，提供秘书翻译传真复印机票预订以及宽带上网等各项服务。营业时间：内线：Business Centreupposes in the hotel great hall business center, is the trade route guest, provides Secretary to translate facsimile to photocopy the airplane ticket reservation as well as the wide band surfer and so on each serviceBusiness hour: 08:00-22:00 inside connection: 8218大堂副理大堂副理小时在酒店大堂当值，将随时为阁下解决在酒店内遇到的问题。内线：Lobby Managr The great hall vice-principle 24 hours are on duty in the hotel great hall, as necessary will solve the problem for your excellency which will meet in the hotel. Inside connection: 8210交通服务酒店提供豪华轿车出租服务。若需查询及预定，请与礼宾部联系。内线：Traffic service The hotel provides the luxury car hiring service.If must inquire and predetermined, please with ritual guest department relation. Inside connection: 8213宠物请勿携带宠物进入酒店PetsPets are not permitted on hotel property .刺激性气味食物为免影响其他宾客，请阁下避免携带如榴莲发酵豆腐等食物进入酒店及在房内进食。Excitant odour foodFor the comfort of our guests ,please do not bring smelly food ,e.g : Durian ,fermented bean curd ,into the hotel and guest rooms.医疗服务如需要医护人员，请阁下与大堂副理联系。内线：Medical treatment servicePlease contact the Lobby Managr if you require medical care .Ext:8210宾客住宿须知Guest accommodation guidelinesPublic security Bureau requires all hotel guests to show passports ,reentry permits ,resident identity cards ,or other proof of identification documents at point of check-in .The lodgings must register, when registration should show on own initiative proved myself status passport returns to home village to prove the resident identification card or other credentials不准私自留宿客人或转让床位。Does not permit to stay overnight secretly the visitor or transfers the bed3、严禁将易燃、易爆、剧毒和放射性等危险物品带入酒店，不得在房间内生火煮食和自接电线电源。The absolute prohibition of Ecarnjing flammable ,explosive and toxic or radioactive materials into hotel ,such as the scope of prohibited cooking room and since then the power wires .4、携带枪支、武器的必须据实登记，自行妥善保管或交由当地公安机关保存。Carries the guns, the weapon must register according to the facts, properly takes care of voluntarily or hands over preserves by the local public security organ.5、严禁宿娼卖淫，吸毒贩毒，走私贩私，非法兑换外币，贩运传播淫秽物品，聚众赌博，流氓斗殴等违法犯罪活动。Forbid strictlys sleeping the prostitute to be a prostitute, takes drugs dealing in narcotics, smuggling sells smuggled goods, the illegal exchange foreign currency, traffics the dissemination obscene goods, gathers in great numbers gambling, the hoodlum fights and so on the illegal and criminal activities.6、违反上述规定者，由公安机关按治安管理法规的有关条款执行处分。Violates the above stipulator, by public security organ according to public security management regulation related provision execution punishment 佛山市公安局 Foshan Municipal Public Security Bureau酒店重要电话 Important Telephone NumberTitle Description Dial No.-大堂副理 紧急情况 8210Lobby Manager In case of emergency-保安部 8023Security Department-商务中心 办公服务和票务代订 8218 Business Centre Business Centre services and tickets-会议中心 宴会、商务会议、展示会 8228/8230Conference Centre Banquets , meetings , exhibitions etc-市内电话 本地电话 9City Local call-礼宾部 行李，轿车租赁以及邮寄服务 8213Concierge Baggage ,Limousine and postal service-客房部 客房服务 8228Housekeeping Services for your room 酒店重要电话 Important Telephone NumberTitle Description Dial No.-总机 电话服务 0Operator Telephone services-前台/订房部 咨询和留言/预约房间 8211/8205Front Desk/Reservation Enquiries and messages / Reservations-前台收银 8215Cashier-消防中心 8025Fire Prevention Centre-客房送餐服务 8233Room Service-中餐厅 8120/8278Chinese Restaurant-西餐厅 8233Western Restaurant-KTV 8101-美食水疗会电话服务 Telephone Services常用市内电话 Useful Telephone Number 盗警 Police-110火警 Fire Alarm -119救护Ambulance-120交通事故 Traffic Accident-122邮编查询/电话查询 Zip Code/Telephone Directory inquity-114天气查询 Weather-12121时间查询 Local Time-12127特快专递 Express Mail Services-11185客房服务 Room Facilities Service互联网房间备有网络插口。若阁下需要互联网服务，可依据以下操作步骤： 连接： 将网线一端连接到接口，另一端连接到电脑的网卡接口上； 打开浏览器IE，输入网址，即可享受上网冲浪； 如不能打开网页，请检查IP地址和DNS服务器地址是否设置为自己获取；用鼠标点击“我的电脑”选择“控制版面”选择“网络连接”用鼠标右键点击，出现菜单选择“属性”选择TCP/IP协议选择“自动获取IP地址”点击“确定”再次确认。The room has the network receptacle.If your excellency needs the Internet service, may rest on following sequence of operation:Internet AccessInternet access is available in all our guest rooms .Please follow the steps below :Connection : Connect the computer to the access. Open Internet Explorer . input web address . the you can navigate the web .After Step : if you still cannot connect to the internet ,please check if IP and DNS are set to automatic ; Open Control Panel from My Computer-Open Network and internet , Connections-Right click on Properties below TCP/IP Select Obtain an IP Address Automatically and Press OK空调本酒店为每间客房配备了可独立操控的空调设备，您可以跟据需要调节室内温度。Air-conditionThis hotel has provided the air conditioning equipment for each guest room which may hold independently controls, you may with according to need to adjust the indoor temperature.电视频道本酒店为您提供多个电视频道，详情请参阅服务指南内的电视节目表。TV ChannelsThis hotel provides many television channel for you, the details please do refer serves in the guide television program schedule.安全措施本酒店所有房间都附有保安 ，当您留在房间内，尤其是准备就寝时，请按下门框上的按钮，开启防盗链。我们建议您在就寝或离开房间时，关好门窗，注意安全。Door Safety This hotel all rooms all attach the security, when you keep in the room, when in particular prepares sleeping, please press down on the doorframe the button, the opening security chain.We suggested you or leave the room when sleeping, turns off the windows and doors, the attention security.借物服务管家部特预备可电烫斗以及多用途转换插座等物品，若阁下需要，请随时与我们联系。内线：8228Borrow content serviceThe steward department prepares to be possible especially goods and so on electricity iron as well as multipurpose transformation plug, if your excellency needs, please as necessary relate with us.失物招领如阁下在下榻酒店时曾有物品遗留，请与管家部联系。内线：8228Lost Found If your excellency when stays at the hotel once has the goods carry-over, please with steward department relation.Inside connection:8228洗衣及干洗服务本酒店为阁下提供洗衣及净烫服务，请您填好洗衣单后将洗衣单连同衣物一起装入洗衣袋内放在行李架上，中午12：00点前递交的衣物可在当天下午18：00点前取回，详情请参阅洗衣登记单，如衣物有特殊情况，请以洗衣房的通知为准。内线：8228Laundry Service This hotel will provide for your excellency washes clothes and only burns serves, after asks you to fill in washes clothes the list to wash clothes the list to load together together with the clothing washes in the pocket to place on the luggage rack, noon in front of 12:00 will submit the clothing may bring back in front of same day afternoon 18:00, the details please refer wash clothes the registration list, if the clothing will have the peculiar circumstance, please take laundry room notice as. Inside connection: 8228擦鞋服务本酒店管家部为阁下提供擦鞋服务，如有需要请与管家部联系，我们将派专人上门收取，并派专人上门收取，并尽快送还。内线：8228Shoe Shining Service This hotel steward department provides for your excellency will flatter the service, if has the need please with the steward department relation, we let us send the specialist to visit the collection, and sends the specialist to visit the collection, and returns as soon as possible. Inside connection: 8228客房服务 Room Facilities Service迷你酒吧本酒店的房间内设有小型酒吧。内有多种饮品及食物可供选择，饮品及食物的种类及收费标准请参阅房间内放置的价目表。Mini Bar In this hotel room is equipped with the small bar.In has many kinds of drinks and food may supply the choice, drinks and food type and the charge standard please do refer the price list which in the room lays aside.紧急走火路线为谨防万一，请阁下务必熟悉您所在楼层的安全出口。每间客房房门后均有安全出口示意图供参考，一旦遇到火灾，请勿使用电梯，请走标有消防出口的安全通道。Emergency Fire Procedures In order to guard against the eventuality, asks your excellency to be familiar with you by all means must in the floor fire escape.After each guest room door has the fire escape schematic drawing to supply the reference, once comes across the fire, please do not use the elevator, please walk the sign to have the secret channel which the fire prevention exports.请勿打扰如阁下不想被打扰，请按下“请勿打扰”的按钮，门外的指示灯将会亮启。Do Not DisturbIf your excellency does not want to disturb, please press down “please do not disturb” the button, outside the gate indicating lamp can open brightly .清洁房间如果阁下希望工作人员为您打扫房间，请按下“请打扫”的按钮，门外的指示灯将会亮启。或致电管家部。内线：8228Make Up Room If your excellency hoped the staff cleans the room for you, please press down “please clean” the button, outside the gate indicating lamp can open brightly.Or sends a telegram the steward department. Inside connection: 8228饮用水本酒店的房间内备用电热水壶，为了您的身体健康，请不要饮用未经煮沸的自来水。Drinking Water In this hotel room spare electric heating canteen, for yours health, please do not have not to drink after the running water which boils.用电电压本酒店提供的电压为220伏特，50赫兹频率。在房间的卫生间里，特备了电压是110伏特的电动剃须刀插座，供阁下使用。请注意用电安全。Electric voltageThis hotel provides the voltage is 220 volts, 50 hertz frequencies.In the room bathroom, has made ready especially the voltage is 110 volt electrically operated razor blade plugs, uses for your excellency.Please note uses electricity the security.吹发器本酒店客房浴室内均设有一个吹发器，以方便阁下使用。为了阁下的安全，请注意在使用时保持吹发器的干燥。如空气潮湿或沾有水滴时，请不要使用。Hair Dryer In this hotel guest room bathroom is equipped with a hair dryer, by facilitates your excellency to use.For your excellency safety, please note when the use maintains the hair dryer dryness.If the air moist or moistens has time the waterdrop, please do not have to use.来访宾客为了保证所有顾客的正常休息环境，请来访宾客在晚上12点前离开房间。Visiting Guests In order to guarantee all customers normal rest environment, please come visiting the guest to leave the room in front of evening 12 oclock.保险箱请阁下注意保管好自己的物品，客房配备可小型保险箱供阁下使用，大堂设有贵重物品保管服务，如有需要请与前台收银联系。内线：8215/8216Safe Deposit BoxesAsks your excellency to pay attention takes care of own goods, the guest room equipment may the small safety deposit box use for your excellency, the great hall is equipped with the valuables storage service, if has the need please to receive the silver relation with the onstage. Inside connection: 8215/8216加床阁下如有加床需要，请与前台接待处联系。内线：8211Extra bed Your excellency like has the Canadian bed need, please with onstage reception desk relation. Inside connection: 8211.其他本酒店客房内提供的物品只供房内使用，不对外使用。如需添置或更换，请与管家部联系。内线：8228Other In this hotel guest room provides the goods only supply in the room to use, not foreign use.If must acquire or the replacement, please with steward department relation. Inside connection: 8228餐饮服务 Restaurants Bars中餐厅本酒店中餐厅设有20间配以富丽堂皇家私的各类厅房，雍容华贵的装饰格调，是您举办各类宴会的最佳选择。营业时间：07：3014：00 17：0021：00内线：8120/8278Chinese Restaurant In this hotel the dining room is equipped with 20 between to match by the splendid familys private each kind of hall, the elegant decoration style, is you holds each kind of banquet the best choice. Business hour: 07:30-14:00 17:00 - - 21:00 inside connection: 8120/8278西餐厅位于大堂，为阁下提供格式精美食品，西式糕点等。营业时间：07：0021：00内线：8233Western Restaurant Is located the great hall, provides form fine food for your excellency, western-style cakes and pastries and so on. Business hour: 07:00-21:00 inside connection: 8233宴会与会议 Banquet Conference会议设施酒店拥有装修豪华，风格迥异的会议室3间，分别可容纳30200人不等。高素质服务团队，经验丰富，殷勤备至，设想周到，全方位的专业服务助您弛聘商海，运筹帷幄。Conference Facilities The hotel has the repair to be luxurious, style different conference room 3, may hold 30-200 person different separately.The high quality service team, the experience is rich, attentive to the greatest extent, conceives thoroughly, the omni-directional professional service helps your relax to hire business sea, maps out strategic plans in an army tent.人员配置酒店特聘专业且经验丰富的会议销售服务队伍和经过特别培训的DJ人员，为您精心策划，针对不同的场合需求提供各式全面的宴会及会议服务。Service Team The hotel special invited specialty also the experienced conference sell the DJ personnel who the service troop and passes through trains specially, plans carefully for you, provides various types comprehensive banquet and the conference service in view of the different situation demand.配套设施为配合您的会务活动，我们将提供周全的餐饮、娱乐休闲等配套项目。详细请参阅本服务指南的餐饮、康乐服务。Other Facilities In order to coordinate your conference affair activity, we will provide the complete dining, the entertainment leisure and so on the necessary project.Please refer this service guide in detail the dining, peace and happiness service.宴会与会议的预订如果您有需要，请联系酒店公共销售部。内线：8205Conference Banquet Reservation If you have the need, please relate the hotel public sales outlet. Inside connection: 8205娱乐康乐 Recreation Service美食水疗会内设有大型男女水疗区，湿蒸、干蒸、盐浴、芬兰浴、土耳其浴、涌泉浴、香薰浴、牛奶浴、花瓣浴等多种水疗项目。专业有素的按摩师以娴熟的手法和热情的服务为您提供中式、港式、泰式、精油按摩、中式理疗、局部按摩、足疗、刮痧、拔罐等多项按摩服务。让您在繁忙的都市生活中完全放松身心，祛除疲劳！In is equipped with the large-scale male and female hydrotherapy area, steams, steams, the salt bath, the Finnish bath, the Turkish bath, the bubbling spring bath, the fragrant Xun bath, the milk bath, the flower petal bath dryly wet and so on many kinds of hydrotherapy project.The specialized sound thorough chiropractor provides Chinese type, the Hong Kong style, peaceful -like, the volatile oil massage, the Chinese type physical therapy, the partial massage, the foot using the technique of adept and the warm service for you cures, scrapes the skin, the cupping and so on many massage service.Let you relax the body and mind completely in the busy city life